2019 AUDI A4 service

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Audiconnect

Appliesto:vehicleswithAudiconnectvehiclecontrol
ForsomeAudiconnectvehiclecontrolservices,
thevehicleownermustbesetupasthekeyuser.
Setkeyuser
Requirement:akeyusermustnotbesetyet.The
ignitionmustbe switchedon.
>Tosetakeyuserforthevehicle,youwillneeda
myAudiaccount.Registeratwww.audiusa.
com/myaudi.
>Linkyourvehicletotheaccountatwww.
audiusa.com/myaudiandthenverifyyour
myAudiaccountimmediatelyinordertouse
the Audiconnectvehiclecontrolservices.
»YoucanalsoverifyyourmyAudiaccountlater.
Log
inatwww.audiusa.com/myaudiwithyour
accessinformationandverifyyourmyAudiac-
countinusermanagementusingtheverifica-
tionprocessthatisgiven.
>Select:[MENU]button>Audiconnect>ifnec-
essary,Displayavailablefunctions>rightcon-
trolbutton>Audiconnectusermanagement>
Keyuser>Set keyuser.
>
EnteryourmyAudiusernameandthe10-digit
vehiclecode=page29.Thekeyuserisset.You
havetherightstouse the Audiconnectvehicle
controlservices>page191aswellastheabili-
tytomanageothervehiclefunctionsandany
otherusers.


Resettingtheprimaryuser
Ifyouremovethekeyuser,allotherusersand
theirauthorizationswillbedeleted.Itwillno
longerbepossible touse the Audiconnectvehi-
clecontrolservices.
Requirement:akeyusermustbe set.Theignition
mustbe switchedon.

Select:[MENU]button>Audiconnect>right
controlbutton>Audiconnectusermanagement
>Keyuser>Resetkeyuser.

UsingthemyAudiapp
>InstallthemyAudiapponyourmobiledevice
andloginwithyouraccessinformation.
@Tips
—Ifyousellyourvehicle,resetthekeyuser
andrestoreallsettings tothefactoryde-
faultsettings>page241.
—Itmayalsobenecessarytoenteryour4-
digitmyAudiPINwhenaccessingsomeAudi
connectvehiclecontrolservices.
—Storethevehiclecodeinasecureplace.It
maybenecessarytore-enterthevehicle
code.
—Payattentiontoupper-andlower-caselet-
terswhenenteringthevehiclecode.
—Ifyoudonot havethe10-digitvehiclecode,
contactanauthorizedAudidealerorauthor-
izedAudiServiceFacility.
Additionaloptions
Appliesto:vehicleswith Audiconnectvehiclecontrol
Licensesubscription
Thevalidityandexpirationdateofyoursubscrip-
tionsaredisplayed.Whenthisfunctionisactivat-
ed,youwillbenotifiedbeforeyoursubscription
expires.

Select:[MENU]button>Audiconnect>Display
availablefunctions>rightcontrolbutton>Li-
censesubscription.

Warninglevels
Requirement:theprimaryusermusthavesetone
ormorewarninglevels.Secondaryuserscanonly
seeifawarninglevelisactiveornot.

Select:[MENU]button>Audiconnect>right
controlbutton>Alerts.
Appliesto:vehicleswith Audiconnectvehiclecontrol

Depending onthecountryandthevehicleequip-
ment,thefollowingservicesmaybeavailable:
Remotelockingandunlocking
Requirement:thevehiclemustbeparkedandthe
ignitionmustbeswitchedoff.
Thisserviceallowsyoutounlockor lockyourve-
hicle.>
191

Audiconnect

Vehiclestatusreport
Thisservicetransfersdriverinformationsystem
datatoaserver.Dependingonthevehicleequip-
ment,certaindatamaybeaccessed,suchasthe
remainingrangeormileage.Thevaluesmaydif-
ferfromthevaluesdisplayedinthevehicle.
Car Finder
Thisservicetransmitstheparkinglocationtoa
serverwhentheignitionisswitchedoff.Thevehi-
clelocation,yourlocation,ortheroutetoyour
vehiclecanbedisplayed.Thenewparkingloca-
tioncannotbedeterminedwiththisserviceifthe
vehicleismovedaftershuttingthevehicleoff
andwithoutswitchingtheignitiononandoff
again,forexampleifthevehicleistowedorsto-
len.
—DeactivatingandactivatingCarFinder:select:
MENU]>Audiconnect>Carfinder.

OnlineAudiservicerequest
Requirement:theservicemustbeactivatedon-
lineatwww.audiusa.com/myaudiandanauthor-
izedAudidealerorauthorizedAudiservicefacili-
tymustbeselected.
Thisservicetransmitsservice-relevantdatato
yourselectedauthorizedAudidealerorauthor-
izedAudiservicefacility.Theywillcontactyou
beforeyournextserviceappointment.
StolenVehicleLocator
Thisserviceassistsyouinlocatingyourvehicleif
itisstolen.
—Contactthepolice.YoureceiveaCaseID.
—Calltheservicehotlineandgiveyour CaseID.
Theservicehotlinewillforwardtheestablished
datatothepolice.YoureceivetheAudiService
hotlinenumberwhenyoupurchaseyourvehicle.
GeofencingAlert
Requirement:akeyusermustbesetinthevehi-
cle>page191.
Thisserviceallowsyoutosetpermittedandfor-
biddenzonesforyourvehicleaswellassettime
limitsforthesezones.Ifyourvehicleleavesa
permittedzoneorentersaforbiddenzone,you
192
willbenotifiedwithapushnotificationand/oran
e-mail.
SpeedAlert
Requirement:akeyusermustbesetinthevehi-
cle>page191.
Youcansetuptotwospeedlimitsforyourvehi-
cleusingthis service.Ifyourvehicleexceedsaset
speedlimit,youwillbenotifiedwithapushnoti-
ficationand/ore-mail.
ValetAlert
Requirement:akeyusermustbesetinthevehi-
cle>page191.
Ifyougiveyourvehicletoaparkingservice,you
cansetazoneandaspeedlimitusingthemyAu-
diapp.Ifthevehicleleavesthezoneorexceeds
thespeedlimit,youwillbenotifiedwithapush
notificationand/ore-mail.

ZA\WARNING
Donotignoremessagesandwarningorindi-
catorlightsthatturnoninthevehiclebe-
causeoftheinformationinthevehiclestatus
report.Thiscouldlead tobreakdownsinon
theroad,accidentsandseriousinjuries.

G)Tips
Forsomeservices,youcanselectifyouwould
liketobenotifiedwithapushnotification
and/orane-mail.
Settings
Cellphonenetwork
>Select:[MENU]button>Audiconnect>right
controlbutton>Connectionmanager.
>Select:rightcontrolbutton>Onlinesettings>
Dataconnectionsettings.


Dependingonthecountry,vehicleequipment,
andconnectiontype,thefollowing functionsmay
beavailable:
Dataconnectionsettings
UsingtheDataconnectionsettingsmenu,you
cansetwhenthesystemshouldconnecttothe>

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Audiconnect

Internet.TheInternetconnectiondisconnects
automaticallyoncethe requested Audiconnect
Infotainmentservicenolongerrequiresanydata.
—Connectionsetup:youcanselectwhenadata
connection should beestablished.
—Audiconnect(MMI):whenthisfunctionis
switchedon,adataconnectionisautomatically
establishedinordertouseAudiconnectInfo-
tainmentservices.
—Wi-Fidevices:whenthisfunctionisswitched
on,youcanallowordenyInternet connections.
@)Note
Alwaysfollow theinformationfoundin>@in
Wi-Fisettingsonpage193.
G)Tips
Formoreinformationonroamingcharges,
contactyourcellphoneserviceprovider.
Wi-Fisettings
Appliesto:vehicleswithWi-Fihotspot
Youcanuse theMMIasaWi-Fihotspottocon-
nect
uptoeight Wi-FidevicestotheInternet.
Requirement:theignitionmustbe switchedon.

>Select:[MENU]button>Telephone>rightcon-
trolbutton>Wi-Fisettings.

Dependingonthecountryandthevehicleequip-
ment,thefollowing functionsmaybeavailable:
Wi-Fi
Whenthisfunctionisswitchedon,theMMIWi-Fi
hotspotisactiveandvisibletootherdevices(for
example,laptopsandcellphones).Youcancon-
nectyourWi-FidevicetotheMMIandusetheIn-
ternetconnectionifnecessary.Ifyouswitchoff
theWi-FiintheMMI,theWi-Fihotspotwillbe
deactivated.Therefore,anyotherdevices access-
ingtheWi-Fihotspotwillnolongerbeconnected
totheWi-Fi.
Networkkey
TheWi-Ficonnectionbetweenyourvehicleand
yourWi-Fideviceisencrypted.Toestablishacon-
nection,youmustenterthefollowingvalues
whensettingupyourwirelessdevice.Youcan
changethemifnecessary.
—Accesspoint(SSID):nameoftheWi-Finet-
work.
—Password:arandompasswordwassetatthe
factoryintheMMI.Thepasswordcanbe
changed.Theencryptionmethodrequiresa
passwordtobeatleasteightcharacterslong.
Chooseasecurepassword.
—Visibletoothers:yourWi-Finetworkvisibility
can be switchedonoroff.

Z\WARNING
—Itisonlysafe tousetablets,laptops,mobile
devicesandothersimilardeviceswhenthe
vehicleisstationarybecause,likeallloose
objects,theycouldbethrownaroundthein-
sideofthevehicleinacrashandcauseseri-
ousinjuries.Storethesetypesofdevicesse-
curelywhiledriving.
—Toreducetheriskofanaccident,use theAu-
diconnectInfotainmentserviceswithaWi-
Fihotspotonlyintherearseatwhentheve-
hicleisinmotion,oronlywhenthevehicleis
stationary.
—Donotuseanywirelessdevicesonthefront
seatswithinrangeoftheairbagswhiledriv-
ing.Also readthewarningsinthechapter
=page265,Frontairbags.
—Asthedriver,donotallowusageoftheWi-
Fihotspottodistractyoufromdriving,as
thiscouldincreasetheriskofanaccident.
CG)Note
—Incertainsituations,theWi-Fihotspotdata
connectionmaybeestablishedasareplace-
mentfortheSIMcardonyourWi-Fidevice.
Thisfeaturedependsontheconfiguration
ofyourWi-Fideviceandoperatingsystem.
Thiscouldresultinfeesdependingonyour
cellphoneserviceprovider,especiallyifyou
areusingthisfeaturewhileabroad.Aflat
ratedataplanisstronglyrecommended.For
moreinformation,contactyourcellphone
serviceproviderorrefertotheowner'sman-
ualforyourWi-Fidevice.

193
>

Audiconnect

—Appliesto:embeddedSIMcardusage:The
connectioncostsforAudiconnectInfotain-
mentservicesareincludedinthepriceof
AudiconnectInfotainment.Pleasenote
thatchargesmayapplywhenusingcertain
services.Forexample,thisapplies toInter-
netradio/podcastsorforservicesthatuse
theWi-Fihotspot,suchasonlinemedia
sources.Depending onthecountry,data
plansmayneedtobepurchasedforthese
services>page194.Foradditionalinfor-
mation,seewww.audiusa.com/myaudi.
—Youareresponsibleforallprecautionstaken
fordataprotection,anti-virusprotection,
andprotectionagainstlossofdataonmo-
biledevicesthatareusedtoaccesstheIn-
ternetthroughtheWi-Fihotspot.
@Tips
InvehicleswithoutAudiconnectInfotain-
ment,theuseoftheWi-Fihotspotisonly
possiblefortheWi-Fiaudioplayer*.Adata
connectiontotheInternetcannot beestab-
lished.
Dataplans)
Appliesto:vehicleswith dataplans
Requirement: youmusthavecreatedamyAudi
accountatwww.audiusa.com/myaudi.Yourvehi-
clemustberegisteredinyourmyAudiaccount.
Youcanpurchasedataplansatwww.audiusa.
com/myaudi.

Z\WARNING
—Asthedriver,donotallowusageoftheWi-
Fihotspottodistractyoufromdriving,as
thiscouldincreasetheriskofanaccident.
—Itisonlysafe tousetablets,laptops,mobile
devices,andothersimilardeviceswhenthe
vehicleisstationarybecause,likeallloose
objects,theycouldbethrownaroundthein-
sideofthevehicleinacrashandcauseseri-
ousinjuries.Storethesetypesofdevicesse-
curelywhiledriving.


))_Notavailableineverymarket.
194

—Donotuseanywirelessdevicesonthefront
seatswithinrangeoftheairbagswhiledriv-
ing.Also readthewarningsinthechapter
=page265,Frontairbags.

@)Note
ReadtheinformationaboutAudiconnect,and
besuretonotetheconnectivitycostssection
=>)inWi-Fisettingsonpage193.
G)Tips
—Pleasenotethatanyvehiclepassengercan
deletetheSIMowner.
— Theassociatedvehicleisnotautomatically
deletedfromthecustomerportalforthe
cellphoneserviceproviderwhenyoudelete
theSIMownerinthevehicle.Ifsellingyour
vehicle,youshoulddeletethevehiclefrom
thecustomerportalforthecellphoneserv-
iceprovidertoavoidbeingchargedforaddi-
tionalpurchases.
DataPrivacy
Appliesto:vehicleswith AudiconnectInfotainment
AUDIAGcollects,uses,storesandsharesyour
personalinformation,suchascontactdata,vehi-
cledata,usagedata,drivingdataandprecisege-
olocation,inordertoprovideyouwiththeprod-
uctsandservicesyouhavepurchasedorrequest-
ed,andforanumberofotherpurposes,forex-
ample,totrackqualityissues,toperformance
andsafety,tomeetourinternalcomplianceorle-
galrequirementsandtomarkettocustomers
andpotentialcustomers.Foramorecomplete
listofthedatawecollect,howweuseitandwith
whomweshareit,pleasevisityourAudination-
al/salesregionwebsiteatwww.audi.com.
Thecollection,useandsharingmayvarydepend-
ingonyourmodelandmodelyear,yoursubscrip-
tionstatus,ortheserviceoffering.Forexample,
collection,useandsharingmayvarybetweenAu-
diconnectservices,ifyouhavedesignatedakey
user,orifyouaredrivingamodelequippedwith
persistentdatalogging.Please reviewthe>

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Audiconnect

completePrivacyStatementtounderstandour
datahandlingpracticeswithrespecttoaparticu-
larservice.
Youcanfindadditionalinformationaboutourda-
taprivacypracticesinyourMMI.

>Select:[MENU]button>Audiconnect>right
controlbutton>AboutAudiconnect.

Informationaboutourprivacypracticesincon-
junctionwiththemobileAudiconnectapplica-
Troubleshooting
Appliesto:vehicleswithAudiconnectInfotainment
tioncanbefoundintheApplication’sPrivacy
Statement.
Foradditionalinformationabouttheprivacy
practicesrelatingtoAudiconnect,myAudi,or
otherwebsites,applicationsoronlineservicesas
wellasyourobligationswithrespecttousing
theseservices,andforadditionalinformationre-
gardingAudiconnectterms andconditions,
pleasevisityourAudinational/salesregionweb-
siteatwww.audi.com.

ProblemSolution

AudiconnectInfotainmentserv-
ices:individualAudiconnectInfo-
notavailable.
SomeAudiconnectInfotainmentservicesmustbeactivatedor
configuredthroughyourpersonalmyAudiaccountbeforeusing
tainmentservicesaregrayed outor|themforthefirsttime.Youcanfinddetailedinformationonline
atwww.audiusa.com/myaudi.

Wi-Fihotspot:itisnotpossible to
connectthroughWi-Fi.
restartit.

CheckifWi-FiisactivatedintheMMI>page193.
DeleteallexistingWi-Ficonnectionsonyourmobiledeviceand

195

Emergencycall

Emergencycall
Introduction
Appliesto:vehicleswithemergencycallfunction
Dependingonthe countryandthevehicleequip-
ment,thefollowing functionsmaybeavailable.
Withtheemergencycall,youcancallforhelpin
dangeroussituationsasquicklyaspossible.Use
thisfunctionwhenemergencyhelpisneeded
=>page196.
Withonlineroadsideassistance,youcanrequest
assistanceifthereisabreakdownoraminoracci-
dent>page197.
@Tips
—TheservicesareprovidedthroughaSIM
cardinstalledinthevehicle.Thecostofthe
callanddataconnectionsisincludedinthe
priceoftheservices.Servicesareprovided
assumingthatthecellphonenetworkre-
quiredfortheinstalledSIMcardisfunction-
ingandavailable foruse.Theavailableserv-
icessetby AudiAGareonlyavailablewithin
thecellphonenetworkcoverageareafor
thecellphoneserviceprovider selectedby
AudiAG.
—Youcanfindwhatdatawillbetransferredat
www.audiusa.com.
—Theseservicescannot bedeactivatedusing
thesettingsintheInfotainmentsystem.
Emergencycall
Appliesto:vehicleswithemergencycallfunction
Anemergencycallisacombinationofdatatrans-
missionandaphonecall.Thedatatransmission
fromyourvehicleforwardsimportantinforma-
tion,suchasthevehicleandpositiondata,tothe
emergencycallcenter.
G)Tips
Theavailabilityoftheservicesofferedde-
pendsonthecountryandmaychangeinthe
future.
196
Makinganemergencycall
Appliesto:vehicleswithemergencycallfunction
Theemergencycallcanbemadetwodifferent
ways.

Fig.181Frontheadliner:coverfortheemergencycallbut-
ton
Requirement:theLED@)mustbegreen.
Manualemergencycall
Requirement:theignitionmustbeswitchedon.
>Tapthecover(@)toopenit.
>Pressandholdtheemergencycallbuttonuntil
theLED@)blinksgreen.Theemergencycall
willbemade.
>Iftheemergencycallbuttonispressedbymis-
take,thenpressitagainimmediatelyandhold
ituntiltheLEDstaysgreen.Theemergencycall
willbecanceled.
Automaticemergencycall
Thevehicleelectricalsysteminitiatesanauto-
matic emergencycallundercertaincircumstan-
ces,forexampleifanairbagdeploys.TheLEDin
theemergencycallbutton(2)blinksgreen.The
emergencycallwillbe made.Itcannotbecan-
celed.
TheLEDindicatesthestatusofthesystemasfol-
lows:
—Green-theemergencycallfunctionisavaila-
ble.
—Red-thereisamalfunctionintheemergency
callfunction.ContactanauthorizedAudidealer
orauthorizedAudiServiceFacility.Anemergen-
cycallcannotbemade.
—Off-theemergencycallfunctionisnotavaila-
ble,perhapsbecausenonetworkisavailable.>

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Emergencycall

@)Tips
Iftheemergencycalliscanceledduetoa
poorconnection,thenthesystemautomati-
callytriestoconnectagain.
Messages
Appliesto:vehicleswithemergencycallfunction
S&SEmergencycallfunction:malfunction!Re-
strictedfunctionality.PleasecontactService
Ifthisindicatorlightturnsonandthismessage
appears,the emergencycallfunctionisrestrict-
ed.Forexample,youcannotcalltheemergency
callcenter,butdatamaystill betransmittedun-
dercertaincircumstances.Drivetoanauthorized
AudidealerorauthorizedAudiServiceFacilityim-
mediatelytohavethemalfunctioncorrected.
&Emergencycallfunction:malfunction!Func-
tionunavailable.PleasecontactService
Ifthisindicatorlightturnsonandthismessage
appears,youcannotmakeanemergencycall.
DrivetoanauthorizedAudidealerorauthorized
AudiServiceFacilityimmediatelytohavethe
malfunctioncorrected.
Onlineroadside
assistance
Appliesto:vehicleswithonlineroadsideassistance
Anonlineroadsideassistancecall)) isacombina-
tionofdatatransmissionandaphonecall.The
datatransmissionfromyourvehicleforwardsim-
portantinformationtotheAudiservicecenter,
suchasthevehicleandpositiondata.

D_Theavailabilityoftheservicesoffereddependsonthe
countryandmaychangeinthefuture.
Callingonlineroadsideassistance
Appliesto:vehicleswithonlineroadsideassistance

RAZ-0443
+o

Fig.182Frontheadliner:onlineroadsideassistancebut-
ton
Callingonlineroadsideassistance
>Pressthebutton().TheLEDinthebutton
turnsred.Theonlineroadsideassistancecall
willbemade.
>Ifyoupressthebutton@)bymistake,then
pressitagain.Or
>SelectandconfirmCancelorEndcallintheIn-
fotainmentsystem.
Audiincidentassistance
Aminoraccidentmaybedetectedbythevehicle
electricalsystem.Youhavethe optionofselect-
ingbetweenCallonlineroadsideassistanceor
Makeemergencycall.
>Selectoneoftheoptionsandconfirmitby
pressingthecontrolknob.
@)Tips
Iftheroadsideassistancecalliscanceleddue
toapoorconnection,thenthecallmustbe
madeagain.
197

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Navigation

Routelist
Theroutelistcanonlybedisplayedwhenroute
guidanceisactiveandcontainsinformationre-
gardingtheroute,thenamesofthestreetsand
the lengthoftheroutesections.Whentraveling
onhighways,possibleparkinglotsandrestareas
areshown,whichyoucanselectasastopover.
POIsalongtheroute
Requirement:routeguidancemustbeactive.
Searchingforpointsofinterestalongyourcur-
rentrouteForadditionalinformation,see
=>page201.
Additionaloptionsonthemap
Appliesto:vehicleswithnavigationsystem

>Pressthe [NAV/MAP|buttonrepeatedlyuntil
themapisdisplayed>page207,fig.190.
>Presstherightcontrolbutton.

Dependingonthefunctionselected,thefollow-
ingoptionscanalsobeselectedundertheMap
menu:
Cancelrouteguidance:see>page203.
Mapsettings:see>page209.
Routecriteria:see>page207.
Voiceguidance:see>page207.
Navigationsettings:see>page206.
Showalternativeroutes:see>page205.
Parkingalongtheroute”:parkingoptionsnear
thevehiclearedisplayed.
Savecurrentposition:youcansaveyourcurrent
vehiclepositionasafavorite>page206orsave
itasacontactinthedirectory>page206.
Audiconnectatthislocation*:allowsyouto
searchforTravelinformationattheenteredlo-
cation(events,weatheratthedestination,etc.).
Onlinetrafficdata*:youcanswitchtheonline
trafficdataonoroff(M).

2)AUDIAGprovidesaccesstoservicesfromthirdpartypro-
viders.Permanentavailabilitycannotbeguaranteed,be-
causethatdependsonthethirdpartyprovider.
Countryinformation:see>page203.
Avoidroute*:whenrouteguidanceisactive,the
calculatedroutewillavoidtheareayouhave
specified(maximum:12mi(20km)),ifpossible.
Thenavigationsystemcalculatesanalternative
route.Theroutetobeavoidedthatyouhaveen-
teredappliesonlytothecurrentrouteandmust
beset again,ifneeded.Theareasyouhavese-
lectedtoavoidwillappearwithredandwhite
shadingonthemap.
Moveroute”:moveyourfingerovertheMMI
touchcontrolpad*orusethecontrolknobto ad-
justtherouteonthe overviewmap.
Mapsettings
Appliesto:vehicleswithnavigationsystem

>Pressthe [NAV/MAP]buttonrepeatedlyuntil
themapisdisplayed.
>Select:rightcontrolbutton>Mapsettings.
Dependingontheselectedfunction,thefollow-
ingsettingscan beselected:
Mapcolors
Day/Night:themapisdisplayedwitha light/
darkbackground.
Automatic:themapdisplayadaptstothelight-
ingconditions(forexample,changingfromDay
toNightwhendrivingthroughatunnel).
Mapdisplay
Standard:see>page207,fig.191.
Satellitemap”):see>page210,fig.192.
Maporientation
Destinationmap:themapindicatesthedestina-
tionandisorientedtothenorth.
2Dheading-upmap/2Dnorth-upmap:thecur-
rentvehiclepositionisdisplayed.Themapisori-
entedinthedirectionoftravelor tothenorth.
3Dheading-upmap”:thecurrentvehicleposi-
tionisshownonathree-dimensionalmapandis>
209