2019.75 OPEL CROSSLAND X Service

232Customer informationCustomer
informationCustomer information ................232
Declaration of conformity .........232
REACH .................................... 235
Software acknowledgement ....235
Software update ......................238
Registered trademarks ............239
Vehicle data recording and pri‐
vacy ........................................... 240
Event data recorders ...............240
Radio Frequency Identification (RFID) ..................................... 243Customer information
Declaration of conformity
Tansmission systems
This vehicle has systems that
transmit and / or receive radio waves
subject to Directive 2014/53/EU. The
manufacturers of the systems listed
below declare conformity with
Directive 2014/53/EU. The full text of the EU declaration of conformity for
each system is available at the
following internet address:
www.opel.com/conformity.
Importer is
Opel / Vauxhall, Bahnhofsplatz,
65423 Ruesselsheim am Main,
Germany.
Navi 5.0 IntelliLink
Continental
LCIE Bureau Veritas-Site de
Fontenay aux Roses, 33 avenue du
général Leclerc, 92260 Fontenay aux Roses, FranceOperation
frequency (MHz)Maximum output
(dBm)2400.0 - 2483.52.22400.0 - 2483.515
Infotainment system R 4.0 IntelliLink
LG Electronics
European Shared Service center B.V.
Krijgsman 1, 1186 DM Amstelveen,
The Netherlands
Operation frequency:
2400.0 - 2483.5 MHz
Maximum output: 4 dBm
Infotainment system R 4.0
Clarion
244 rue du Pré à Varois, 54670
Custines, France
Operation frequency:
2400 - 2480 MHz
Maximum output: 4 dBm
OnStar module
LG Electronics
European Shared Service center B.V.

240Customer informationVehicle data recording
and privacy
Event data recorders
Electronic control units are installed in
your vehicle. Control units process
data which is received by vehicle
sensors, for example, or which they
generate themselves or exchange
amongst themselves. Some control
units are necessary for the safe
functioning of your vehicle, others
assist you while you drive (driver
assistance systems), while others
provide comfort or infotainment
functions.
The following contains general
information about data processing in
the vehicle. You will find additional
information as to which specific data
is uploaded, stored and passed on to third parties and for what purpose in
your vehicle under the key word Data Protection closely linked to the
references for the affected functional
characteristics in the relevant owner's manual or in the general terms of
sale. These are also available online.Personal reference
Each vehicle is identified by means of
a unique chassis number. In
Germany, this vehicle identification
number can be traced to the present
and former keepers of the vehicle by
means of information held by the
Federal Motor Transport Authority.
Further options, such as the vehicle's number plate, make it possible to
trace data on the keeper or driver of
the vehicle.
The data generated or processed by
control units may therefore be
personal, or be made personal under
certain conditions. Depending on
what vehicle data is available,
conclusions may be drawn on
information such as your driving
behaviour, your location or the route
you travel, or on your usage
behaviour.
Your rights in respect of data
protection
According to applicable law on data
protection, you have certain rights in
respect of companies that process your personal data.Accordingly you have free and
extensive entitlement to information
held by the manufacturer as well as
third parties (e.g. authorised
breakdown services or garages,
providers of online services for your
vehicle) if they have saved personal
data relating to you. In doing so you may demand to know what data is
stored about you for what purpose,
and where the data came from. Your
right to information also covers the
transfer of data to other locations.
Further information on your legal
rights in respect of the manufacturer
(e.g. your right to deletion or the
correction of data) can be found in the
relevant privacy notice on the
manufacturer's website (including
contact data for the manufacturer and its data protection officer).
Data that is only stored locally in the
vehicle can be read with expert
assistance at a garage, for example;
for a fee where applicable.

Customer information241Legal requirements for
information disclosure
Insofar as regulatory requirements
exist, manufacturers are strictly
bound to release data stored by the
manufacturer in individual cases to
the extent requested following a
request by state bodies (e.g. during
criminal investigations).
Government agencies are also
authorised, in the context of
applicable law, to read data in
individual cases from vehicles
themselves. Thus information that
may help with the investigation
resolution can possibly be read from
the airbag control unit in the event of
an accident.
Operating data in the vehicle Control units process data for
operation of the vehicle.This data includes, for example:
● vehicle status information (e.g. speed, movement delay, lateral
acceleration, wheel rotation rate, "seat belts fastened" display)
● ambient conditions (e.g. temperature, rain sensor,
distance sensor)
As a rule such data is transient and is
not stored for longer than an
operational cycle, and only processed
on board the vehicle itself. Often
control units include data storage
(including the vehicle key). This is
used to allow information to be
documented temporarily or
permanently on vehicle condition,
component stress, maintenance
requirements and technical events
and errors.
Depending on technical equipment
levels, the data stored is as follows:
● system component operating states (e.g. fill level, tyre
pressure, battery status)
● faults and defects in important system components (e.g. lights,brakes)● system reactions in special driving situations (e.g. triggering
of an airbag, actuation of the
stability control systems)
● information on events damaging the vehicle
● for electric vehicles the amount of
charge in the high-voltage
battery, estimated range
In special cases (e.g. if the vehicle
has detected a malfunction), it may be
necessary to save data that would
otherwise just be volatile.
When you use services (e.g. repairs,
maintenance), the operating data
saved can be read together with the
vehicle identification number and
used where necessary. Staff working
for the service network ( e.g. garages,
manufacturers) or third parties (e.g.
breakdown services) can read the
data from the vehicle. The same
applies to warranty work and quality
assurance measures.
Data is generally read via the OBD
(On-Board Diagnostics) port
prescribed by law in the vehicle. The operating data read documents the
technical condition of the vehicle or

242Customer informationindividual components and assists
with fault diagnosis, compliance with
warranty obligations and quality
improvement. This data, in particular
information on component stress,
technical events, operator errors and
other faults, is transmitted to the
manufacturer where appropriate,
together with the vehicle identification
number. The manufacturer is also
subject to product liability. The
manufacturer potentially also uses
operating data from vehicles for
product recalls. This data can also be used to check customer warranty and
guarantee claims.
Fault memories in the vehicle can be
reset by a service company when
carrying out servicing or repairs or at
your request.
Comfort and infotainment
functions
Comfort settings and custom settings can be stored in the vehicle and
changed or reset at any time.Depending on the equipment level in
question, these include
● seat and steering wheel position settings
● chassis and air conditioning settings
● custom settings such as interior lighting
You can input your own data in the
infotainment functions for your
vehicle as part of the selected
features.
Depending on the equipment level in
question, these include
● multimedia data such as music, videos or photos for playback in
an integrated multimedia system
● address book data for use with an
integrated hands-free system or
an integrated navigation system
● input destinations
● data on the use of online services
This data for comfort and
infotainment functions can be stored
locally in the vehicle or be kept on a
device that you have connected to the
vehicle ( e.g. a smartphone, USB stickor MP3 player). Data that you have
input yourself can be deleted at any
time.
This data can only be transmitted out
of the vehicle at your request,
particularly when using online
services in accordance with the
settings selected by you.
Smartphone integration, e.g.
Android Auto or Apple CarPlay
If your vehicle is equipped
accordingly, you can connect your
smartphone or another mobile device to the vehicle so that you can control
it via the controls integrated in the
vehicle. The smartphone image and
sound can be output via the
multimedia system in this case. At the
same time, specific information is
transmitted to your smartphone.
Depending on the type of integration, this includes data such as position
data, day / night mode and other
general vehicle information. For more
information, please see the operating
instructions for the vehicle /
infotainment system.

Customer information243Integration allows selected
smartphone apps to be used, such as
navigation or music playback. No
further integration is possible
between smartphone and vehicle, in
particular active access to vehicle
data. The nature of further data
processing is determined by the
provider of the app used. Whether
you can define settings, and if so
which ones, is dependent on the app
in question and your smartphone's
operating system.
Online services If your vehicle has a radio networkconnection, this allows data to be exchanged between your vehicle and
other systems. The radio network
connection is made possible by
means of a transmitter device in your vehicle or a mobile device provided
by you (e.g. a smartphone). Online functions can be used via this radio
network connection. These include
online services and applications /
apps provided to you by the
manufacturer or other providers.Proprietary services
In the case of the manufacturer's
online services, the relevant functions are described by the manufacturer in
an appropriate location (e.g. Owner's
Manual, the manufacturer's website)
and the associated data protection
information is provided. Personal
data may be used to provide online
services. Data exchange for this
purpose takes place via a protected
connection, e.g. using the
manufacturer's IT systems provided
for the purpose. Collection,
processing and use of personal data
for the purposes of preparation of services take place solely on the
basis of legal permission, e.g. in the
case of a legally prescribed
emergency communication system or a contractual agreement, or by virtue
of consent.
You can activate or deactivate the services and functions (which are
subject to charges to some extent)
and, in some cases, the vehicle's
entire radio network connection. Thisdoes not include statutory functions
and services such as an emergency
communication system.
Third party services If you make use of online services
from other providers (third parties),
these services are subject to the
liability and data protection and usage conditions of the provider in question.
The manufacturer frequently has no
influence over the content exchanged
in this regard.
Therefore, please note the nature,
scope and purpose of the collection
and use of personal data within the
scope of third party services provided
by the service provider in question.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as
immobiliser. It is also used in
connection with conveniences such
as radio remote controls for door
locking / unlocking and starting. RFID technology in Opel vehicles does not

249QQuickheat ................................... 117
R
Radio Frequency Identification (RFID) ..................................... 243
Radio remote control ...................21
Rain sensor .................................. 87
REACH ....................................... 235
Reading lights ............................ 106
Rear floor storage cover ..............64
Rear fog light ...............87, 105, 185
Rear seats ................................... 45
Rear view camera ...................... 162
Rear window wiper and washer ..73
Recommended fluids and lubricants ........................ 219, 223
Refuelling ................................... 167
Registered trademarks ...............239
Reverse light............................... 185
Reversing lights .........................105
Ride control systems ..................139
Roadside assistance ....................98
Roof .............................................. 39
Roof load ...................................... 67
Roof rack ..................................... 67
S Safety belts ................................... 46
Seat adjustment ....................... 7, 42
Seat belt ........................................ 8Seat belt reminder .......................81
Seat belts ..................................... 46
Seat heating ................................. 44
Seat position ................................ 41
Selective catalytic reduction .......130
Selector lever.............................. 134
Service ............................... 119, 215
Service display ............................ 80
Service information ....................215
Service vehicle soon .................... 83
Side airbag system ......................52
Side blind spot alert ..............87, 158
Sidelights .................................... 100
Side turn lights ........................... 189
Software acknowledgement .......235
Software update ......................... 238
SOS .............................................. 98
Spare wheel ............................... 203
Speed limiter......................... 87, 143
Speedometer ............................... 77
Starting and operating ................122
Starting off ................................... 16
Starting the engine ....................124
Steering ...................................... 122
Steering wheel adjustment ......9, 70
Steering wheel controls ...............70
Stop engine .................................. 83
Stop-start system........................ 126
Storage ......................................... 61
Storage compartments .................61Sun visor lights .......................... 107
Sun visors .................................... 38
Symbols ......................................... 4
System check ............................... 83
T
Tachometer ................................. 78
Tail lights ................................... 185
Three-point seat belt .................... 47
Through-loading facility ................62
Tools .......................................... 194
Tow bar....................................... 169
Towing ................................ 169, 208
Towing another vehicle .............209
Towing equipment .....................170
Towing the vehicle .....................208
Trailer hitch ................................. 169
Trailer towing ............................. 170
Transmission ............................... 16
Transmission display .................133
Tread depth ............................... 198
Trip odometer .............................. 78
Turn lights ............................ 81, 104
Tyre chains ................................ 199
Tyre deflation detection system . 197
Tyre designations ......................195
Tyre pressure ............................ 196
Tyre pressures ........................... 231
Tyre repair kit ............................. 199