2018 VOLVO XC90 service

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Software Updates
So that you as a Volvo customer shall have the best possible experience from your car, Volvo iscontinuously developing the systems in the carsand the services that you are offered.
You can update the software in your Volvo to the latest version when your car is serviced at anauthorized Volvo dealer. The latest softwareupdate gives you access to new functions andimprovements, as well as previous improvementsincluded with previous software updates. For more information about released updates and answers to frequently asked questions, please go to support.volvocars.com.
NOTE
Functionality after updating may vary depend- ing on market, model, model year and options.
Related information
• Sensus - connection and entertainment (p. 30)
• Handling system updates via Download Cen-ter (p. 579)
Data recording
As part of Volvo's commitment to safety and quality, certain information is recorded regardingvehicle operation, functionality and incidents.
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR isto record, in certain crash or near crash-like sit-uations, such as an airbag deployment or hittinga road obstacle, data that will assist in under-standing how a vehicle's systems performed. TheEDR is designed to record data related to vehicledynamics and safety systems for a short period oftime, typically 30 seconds or less. The EDR inthis vehicle is designed to record such data as:
• How various systems in your vehicle wereoperating;
• Whether or not the driver and passengersafety belts were buckled/fastened;
• How far (if at all) the driver was depressingthe accelerator and/or brake pedal; and,
• How fast the vehicle was traveling.
These data can help provide a better understand-ing of the circumstances in which crashes andinjuries occur. EDR data is only recorded by the vehicle if a more serious collision situation occurs. No data isrecorded by the EDR under normal driving condi-tions and the EDR never registers who is drivingthe vehicle or the location of a crash or a nearcrash-like situation. However, other parties, such as law enforcement, could combine the EDR datawith the type of personally identifying data rou-tinely acquired during a crash investigation. Toread data recorded by an EDR, special equipmentis required, and access to the vehicle or the EDRis needed. Furthermore, your vehicle is equipped with a number of computers whose task is to continu-ously control and monitor the vehicle's operation.They can also register some of this informationduring normal driving conditions, most importantlyif they detect a fault relating to the vehicle'soperation and functionality or upon activation ofthe vehicle's active safety systems (e.g. CitySafety and the auto-brake function). Some of theregistered information is required by technicianswhen carrying out service and maintenance toenable them to diagnose and rectify any faultsthat have occurred in the vehicle and to enableVolvo to fulfill legal and other regulatory require-ments. Information thus registered in the vehicleis registered in the vehicle's computers until thevehicle is serviced or repaired. In addition to theabove, the registered information may - on anaggregated basis - be used for research andproduct development purposes in order to contin-uously improve the safety and quality of Volvovehicles. For additional information, please contact Volvo.

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Related information
•Contacting Volvo (p. 26)
• Volvo Structural Parts Statement (p. 38)
Terms & Conditions for Services
Volvo offers services to help make driving your Volvo as safe and comfortable as possible.
These services comprise everything from assis- tance in emergencies to navigation and variousmaintenance services. Before using the services, it is important to read the Terms and Conditions for the services atsupport.volvocars.com.
Related information
• Customer Privacy Policy (p. 34)
Customer Privacy Policy
Volvo respects and safeguards the personal pri- vacy of everyone who visits our websites.
This policy refers to the handling of customer data and personal information. The purpose is togive current, past and potential customers a gen-eral understanding of:
• The circumstances in which we collect andprocess your personal data.
• The types of personal data we collect.
• Why we collect your personal data.
• How we process your personal data.
The policy can be read in its entirety atsupport.volvocars.com.
Related information
• Terms of use and data sharing (p. 514)
• Terms & Conditions for Services (p. 34)
• Data recording (p. 33)

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Important information onaccessories and extra equipment
Incorrectly connected or installed accessories or extra equipment may have an adverse effect onthe vehicle's electronics.
We strongly recommend that Volvo owners use only genuine, Volvo-approved accessories, andthat accessory installations be performed only bya trained and qualified Volvo service technician.Certain accessories only work when the associ-ated software is installed in the vehicle's com-puter system. The equipment described in the Owner's Manual is not available in all vehicles. Vehicles may beequipped differently depending on marketrequirements and national or local laws and regu-lations. Optional or accessory equipment may not be available in all countries or markets. Please notethat some vehicles may be equipped differently,depending on special legal requirements. Formore information on which equipment is standardand which is an option or accessory, please con-tact your Volvo retailer.
NOTE
Do not export your Volvo to another country before investigating that country's applicablesafety and exhaust emission requirements. Insome cases it may be difficult or impossibleto comply with these requirements. Modifica-tions to the emission control system(s) mayrender your Volvo not certifiable for legaloperation in the U.S., Canada and other coun-tries.
WARNING
CALIFORNIA proposition 65 Engine exhaust, some of its constituents, and certain vehicle components contain or emitchemicals known to the state of California tocause cancer, and birth defects or otherreproductive harm. In addition, certain fluidscontained in vehicles and certain products ofcomponent wear contain or emit chemicalsknown to the State of California to cause can-cer, and birth defects or other reproductiveharm.
WARNING
Certain of the vehicle's components, such as airbag modules, seat belt tensioners, adjusta-ble steering wheel columns and button cellbatteries, may contain perchlorate materials.Special handling may apply for service or vehi-cle end of life disposal. See www.dtsc.ca.gov/hazardouswaste/ perchlorate.
WARNING
The driver is always responsible for operating the vehicle in a safe manner and for comply-ing with current statutes and regulations. It is also essential to maintain and service the vehicle according to Volvo's recommendationsas stated in the owner's information and theservice and warranty booklet. If the on-board information differs from the printed owner's manual, the printed informa-tion always takes precedence.
Related information
• Accessory installation (p. 36)
• Connecting equipment to the vehicle's data link connector (p. 36)
• Using the Owner's Manual (p. 21)

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Accessory installation
We strongly recommend that Volvo owners use only genuine, Volvo-approved accessories, andthat accessory installations be performed only bya trained and qualified Volvo service technician.Certain accessories only work when the associ-ated software is installed in the vehicle's com-puter system.
• Genuine Volvo accessories are tested to ensure compatibility with the performance,safety, and emission systems in your vehicle.Additionally, a trained and qualified Volvoservice technician knows where accessoriesmay and may not be safely installed in yourVolvo. In all cases, please consult a trainedand qualified Volvo service technician beforeinstalling any accessory in or on your vehicle.
• Accessories that have not been approved byVolvo may or may not be specifically testedfor compatibility with your vehicle.
• Any of your vehicle's performance and safetysystems could be adversely affected if youinstall accessories that Volvo has not tested,or if you allow accessories to be installed bysomeone unfamiliar with your vehicle.
• Damage caused by unapproved or improperlyinstalled accessories may not be covered byyour new vehicle warranty. See your Warrantyand Service Records Information booklet formore warranty information. Volvo assumes noresponsibility for death, injury, or expenses that may result from the installation of non-genuine accessories.
Related information
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Important information on accessories andextra equipment (p. 35)
Connecting equipment to thevehicle's data link connector
Incorrectly connected or installed software or diagnostic tools may have an adverse effect onthe vehicle's electronics.
We strongly recommend that Volvo owners use only genuine, Volvo-approved accessories, andthat accessory installations be performed only bya trained and qualified Volvo service technician.Certain accessories only work when the associ-ated software is installed in the vehicle's com-puter system.
On-board Diagnostic (OBDII) socket under the dash- board on the driver's side.

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NOTE
Volvo Cars takes no responsibility for the con- sequences of connecting non-authorizedequipment to the On-board Diagnostic(OBDII) socket. This socket should only beused by a trained and qualified Volvo servicetechnician.
Type approvalUSA FCC ID: 2AGKKACUII-06 This device complies with part 15 of the FCC rules. Operation is subject to the following twoconditions: (1) This device may not cause harmful interfer- ence, and (2) this device must accept any interference received, including interference that may causeundesired operation.
WARNING
Changes or modifications not expressively approved by the party responsible for compli-ance could void the user's authority to oper-ate the equipment.
Canada IC: 20839-ACUII06 This device complies with Industry Canada license-exempt RSS standards. Operation is sub-ject to the following two conditions: (1) this device may not cause interference, and(2) This device must accept any interference received, including interference that may causeundesired operation.
Related information
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Important information on accessories andextra equipment (p. 35)
Technician certification
In addition to Volvo factory training, Volvo sup- ports certification by the National Institute forAutomotive Service Excellence (A.S.E.).
Certified technicians have demonstrated a high degree of competence in specific areas. Besidespassing exams, each technician must also haveworked in the field for two or more years before acertificate is issued. These professional techni-cians are best able to analyze vehicle problemsand perform the necessary maintenance proce-dures to keep your Volvo at peak operating con-dition.

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Safety
The vehicle is equipped with a number of safety systems that work together to help protect thevehicle's driver and passengers in the event ofan accident.
The vehicle is equipped with a number of sensors that may react in the event of an accident andactivate different safety systems, such as the air-bag system and seat belt tensioners. Dependingon the specific conditions of the accident, e.g.collisions at certain angles, overturning or swerv-ing, the systems react differently to help providethe best protection. There are also mechanical safety systems such as the Whiplash Protection System. The vehicle is also built so that a large part of the force of a collision is distributed to the vehicle's members,pillars, floor, roof and other parts of the body. After an accident, the vehicle's safety mode may be activated if any important function in the vehi-cle has been damaged.
Warning symbol in the instrument panelThe warning symbol in the instrumentpanel illuminates when the vehicle's electrical system is in ignition mode II.
The symbol will go out after approx. 6
seconds if no faults are detected in the vehicle's safety systems.
WARNING
If the warning symbol remains illuminated or switches on while driving and the message
SRS airbag Service urgent Drive to
workshop is displayed in the instrument
panel, this indicates that something in the safety system is not functioning properly.Volvo recommends contacting an authorizedVolvo workshop for repairs as soon as possi-ble.
WARNING
Never attempt to alter or repair any of the vehicle's safety systems yourself. Incorrectlyperformed repairs to any system could impairfunction and lead to serious injury. Volvo rec-ommends contacting an authorized Volvoworkshop.
If this dedicated warning symbol is not functioning, the general warning sym-bol will illuminate instead and the samemessage will be displayed in the instru-
ment panel.
Related information
• Safety during pregnancy (p. 43)
• Occupant safety (p. 43)
• Reporting safety defects (p. 44)
• Recall information (p. 45)
• Seat belts (p. 47) •
Airbags (p. 52)
• Whiplash Protection System (p. 46)
• Safety mode (p. 61)
• Child safety (p. 63)

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You can also obtain other information about motor vehicle safety from http://www.safercar.gov, where you can alsoenter your vehicle's VIN (Vehicle Identi-fication Number) to see if it has anyopen recalls. Volvo strongly recommends that if your vehicle is covered under a service cam-paign, safety or emission recall or simi-lar action, it should be completed assoon as possible. Please check withyour local retailer or Volvo Car USA,LLC if your vehicle is covered underthese conditions. NHTSA can be reached at:Internet:http://www.nhtsa.govTelephone:1-888-DASH-2-DOT (1-888-327-4236).
Reporting safety defects in CanadaIf you believe your vehicle has a defect that could cause a crash or could cause injury or death, youshould immediately inform Transport Canada inaddition to notifying Volvo Car Canada Ltd.
Transport Canada can be contacted at:
1-800-333-0510 Teletypewriter (TTY): 613 990-4500Fax: 1-819-994-3372Mailing Address: Transport Canada - Road Safety, 80 rue Noël, Gatineau, (Quebec) J8Z 0A1
Related information
•
Safety (p. 42)
• Occupant safety (p. 43)
• Recall information (p. 45)
• Viewing the Vehicle Identification Number(VIN) (p. 38)
Recall information
On our website, select the "Own" tab on the upper left side of the screen and click the head-ing "Recall Information" on the right side of thescreen. Enter your Vehicle Identification Number(VIN) for your vehicle (found at the base of thewindshield). If your vehicle has any open Recalls,they will be displayed on this page. You can also enter the Vehicle Identification Number in the search field on the NationalHighway Traffic Safety Administration's (NHTSA)website at: www.nhtsa.gov.
Volvo customers in Canada
For any questions regarding open recalls for your vehicle, please contact your authorized Volvoretailer. If your retailer is unable to answer yourquestions, please contact Volvo Customer Rela-tions at 800-663-8255, Monday through Friday,8:30 A.M. to 5:00 P.M. EST or volvocars.com/ca.You may also write us at: Volvo Car Canada Ltd.Customer Care Centre9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B9www.tc.gc.ca

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WARNING
•Never repair the belt yourself. Repairs should only be performed by a trainedand qualified Volvo service technician.
• Any device used to induce slack into theshoulder belt portion of the three-pointbelt system will have a detrimental effecton the amount of protection available inthe event of a collision.
• The seat back should not be tilted too farback. The shoulder belt must be taut inorder to function properly.
• Do not use any type of child restraint inthe front passenger seat. We recommendthat children who have outgrown thesedevices sit in the rear seat with the seatbelt properly fastened.
Related information
• Safety (p. 42)
• Seat belt tensioners (p. 50)
• Buckling and unbuckling seat belts (p. 48)
• Door and seat belt reminders (p. 51)
Buckling and unbuckling seat belts
Make sure that all passengers have buckled their seat belts before starting to drive.Buckling seat belts1. Pull out the belt slowly and make sure it is not twisted or damaged. If the seat belt in the second row center seating position is used, make sure it is prop-erly positioned in the correct seat belt guide.
NOTE
Each seat belt is equipped with a retractor that will lock up in the following situations:
• if the belt is pulled out rapidly
• during braking and acceleration
• if the vehicle is leaning excessively
• when driving in turns
• if the automatic locking retractor/emer-gency locking retractor (ALR/ELR) is acti-vated. Each seat belt (except for the driv-er's) is equipped with an ALR function,which is designed to keep the seat belttaut when installing a child restraint. ALRis activated when the seat belt is pulledout as far as possible. If this is done, asound from the seat belt retractor will beaudible, which is normal. The seat belt cannow only be fed into the retractor, notpulled out. This function is automaticallydisabled when the seat belt is unbuckledand fully retracted.