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Contacting Volvo
Use the following contact information if you would like to get in touch with Volvo in the Uni-ted States or Canada.
In the USA: Volvo Car USA, LLC Customer Care Center1 Volvo Drive,P.O. Box 914Rockleigh, New Jersey 076471-800-458-1552www.volvocars.com/us In Canada: Volvo Car Canada Ltd. Customer Care Centre9130 Leslie Street, Suite 101Richmond Hill, Ontario L4B 0B91-800-663-8255www.volvocars.com/ca
Volvo Roadside Assistance
Your new Volvo comes with a four year Volvo Roadside Assistance program.
Additional information, features, and benefits of this program are described in a separate informa-tion package in your glove compartment. If you require assistance, dial: In the U.S. 1-800-638-6586 (1-800-63-
VOLVO)In Canada 1-800-263-0475
Additional information about your vehicle Volvo Cars' website and support site provide additional information about your vehicle.
Support on the Internet
Go to support.volvocars.com to visit the site, which is available in most markets. The information on the support site is searchable and is grouped into different categories. Itincludes support for e.g., Internet-based servicesand functions, Volvo On Call, the navigation sys-tem and apps. Video and step-by-step instruc-tions explain various procedures such as how toconnect the vehicle to the Internet via a cellphone.
Downloadable information
Maps
Sensus Navigation system maps can be down- loaded from the support site.
Mobile apps
Beginning with model year 2014, the owner's manual is available in the form of an app for cer-tain Volvo models. The Volvo On Call app canalso be found here.
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Driver distraction
Please keep the following warnings in mind when operating/servicing your vehicle.
A driver has a responsibility to do everything pos- sible to ensure his or her own safety and thesafety of passengers in the vehicle and otherssharing the roadway. Avoiding distractions is partof that responsibility. Driver distraction results from driver activities that are not directly related to controlling the vehiclein the driving environment. Your new Volvo is, orcan be, equipped with many feature-rich enter-tainment and communication systems. Theseinclude hands-free cellular telephones, navigationsystems, and multipurpose audio systems. Youmay also own other portable electronic devicesfor your own convenience. When used properlyand safely, they enrich the driving experience.Improperly used, any of these could cause a dis-traction. For all of these systems, we want to provide the following warning that reflects the strong Volvoconcern for your safety. Never use these devicesor any feature of your vehicle in a way that dis-tracts you from the task of driving safely. Distrac-tion can lead to a serious accident. In addition tothis general warning, we offer the following guid-ance regarding specific newer features that maybe found in your vehicle:
WARNING
• Never use a hand-held cellular telephone while driving. Some jurisdictions prohibitcellular telephone use by a driver whilethe vehicle is moving.
• If your vehicle is equipped with a naviga-tion system, set and make changes toyour travel itinerary only with the vehicleparked.
• Never program your audio system whilethe vehicle is moving. Program radio pre-sets with the vehicle parked, and use yourprogrammed presets to make radio usequicker and simpler.
• Never use portable computers or per-sonal digital assistants while the vehicleis moving.
Accessory installation
•We strongly recommend that Volvo ownersinstall only genuine, Volvo-approved acces-sories, and that accessory installations beperformed only by a trained and qualifiedVolvo service technician.
• Genuine Volvo accessories are tested toensure compatibility with the performance,safety, and emission systems in your vehicle.Additionally, a trained and qualified Volvoservice technician knows where accessoriesmay and may not be safely installed in yourVolvo. In all cases, please consult a trained and qualified Volvo service technician beforeinstalling any accessory in or on your vehicle.
• Accessories that have not been approved byVolvo may or may not be specifically testedfor compatibility with your vehicle. Addition-ally, an inexperienced installer may not befamiliar with some of your car's systems.
• Any of your car's performance and safetysystems could be adversely affected if youinstall accessories that Volvo has not tested,or if you allow accessories to be installed bysomeone unfamiliar with your vehicle.
• Damage caused by unapproved or improperlyinstalled accessories may not be covered byyour new vehicle warranty. See your Warrantyand Service Records Information booklet formore warranty information. Volvo assumes noresponsibility for death, injury, or expensesthat may result from the installation of non-genuine accessories.
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Using the center display keyboard A keyboard can be used on the center display to enter characters and search for e.g., destina-tions using the navigation system, adding con-tacts in phone book, etc. It is also possible touse handwriting on the screen.
Entering text using the keyboardThe keyboard will only appear at the bottom of the center display in situations when it is possibleto write on the screen.
NOTE
The keyboard cannot be used if the vehicle is moving.