2018 VOLKSWAGEN TIGUAN battery

Troubleshooting
Warning and indicator lamps on the instrument cluster display
Fault in electronic parking brake. Go to a qualified workshop.
Electronic parking brake does not switch off
The electronic parking brake will not switch itself off if the prerequisites for switching off are not met
or the 12-volt vehicle battery is discharged. Use jump leads ⇒ Jump starting.
Noises of the electronic parking brake
•Noises may be heard when the electronic parking brake is switched on or off.
•If the electronic parking brake has not been used for a long period, the system will carry out
occasional automatic and acoustic checks when the vehicle is parked.
Auto Hold function
Fig. 152 In the centre console: button for the Auto Hold function.
Description of the Auto Hold function
The Auto Hold function can hold the vehicle stationary. The vehicle does not have to be held on the
foot brake.
Old: The Auto Hold function is active when the indicator lamp in the button
⇒ Fig. 152 (arrowyfOLJKWVXS yellow and the indicator lamp in the instrument cluster display
lights up green.
New: The activated Auto Hold function holds the vehicle stationary when the indicator lamp
lights up green on the instrument cluster display.
The Auto Hold function stops holding the vehicle when it starts to move away.
If any of the conditions for the Auto Hold function change while the vehicle is stationary, the Auto
Hold function will switch off automatically. The green indicator lamp in the instrument cluster
display then goes out together with the yellow indicator lamp in the button.
Switching on the Auto Hold function
The Auto Hold function can be switched on when the driver door is closed and the engine has been
started.
•Press the button ⇒. The indicator lamp ⇒ Fig. 152
in the button (arrowyfOLJKWVXS yellow. The Auto Hold function is operational, but the vehicle is
not necessarily held stationary ⇒.
The incorrect use of the electronic parking brake can cause accidents and serious
injuries.
•Never use the electronic parking brake to brake the vehicle, except in emergencies.
The braking distance is considerably longer as only the rear wheels are braked. Always
use the foot brake.
•Never activate the accelerator from the engine compartment if a position or gear has
been selected and the engine is running. The vehicle could move, even if the electronic
parking brake is applied.
WARNING
Exiting the vehicle incorrectly can cause the vehicle to roll away. This can cause
accidents, serious injuries and damage to property.
•Always park the vehicle in the specified order ⇒ Parking.
•Before leaving the vehicle, make sure that the electronic parking brake is switched on
and that the indicator light lights up red on the instrument cluster display when
the ignition is switched off.
WARNING

The cigarette lighter socket can also be used as a 12-volt socket ⇒ Electrical sockets.
Electrical sockets
Introduction
This chapter contains information on the followingsubjects:
⇒ Sockets in the vehicle
Electrical equipment can be connected to the sockets in the vehicle.
The electrical devices must be in good condition. Do not use faulty devices.
The 12-volt socket will work only when the ignition is switched on.
Using electrical consumers with the engine switched off and the ignition switched on will
drain the 12-volt battery.
Unshielded devices can cause interference in the Infotainment system and vehicle
electronics.
Sockets in the vehicle
Fig. 177 In the front stowage compartment, in the rear centre console or in the luggage
compartment on the left-hand side: folding 12-volt socket ① or 12-volt socket with removable cover
②.
Improper use of the cigarette lighter can cause fires, burns and other serious injuries.
•Always use the cigarette lighter properly, and only use it to light tobacco products.
•Never leave children in the vehicle unattended. The cigarette lighter can be used when
the ignition is switched on.
WARNING
Improper use of the sockets and electrical accessories can cause fires and severe injuries.
•Never leave children in the vehicle unattended. Sockets and the devices connected to
them can be used when the ignition is switched on.
•If the electrical device gets too hot, switch off the device immediately and disconnect it
from the socket.
WARNING
•In order to prevent damage to the electrical system, never connect equipment that
supplies electric power, such as solar panels or battery chargers for charging the 12-
volt battery, to the 12-volt socket.
•Only use electrical devices that have been approved in accordance with current
guidelines concerning electromagnetic compatibility.
•In order to avoid damage due to voltage fluctuation, always switch off any electrical
devices before switching the ignition or the engine on or off. When the start/stop
system automatically switches off and restarts the engine, it is not necessary to switch
off any connected electrical consumers.
•Never connect electrical devices requiring more than the rated power to a 12-volt
socket. The vehicle's electrical system can be damaged if the maximum power output is
exceeded.
•Observe the operating instructions for any electrical device that you plug into the
socket.
NOTICE

Legal requirements
Fig. 179 Symbol for vehicles that send tracking information
First read and observe the introductoryinformation and safety warnings⇒
Introduction
By concluding a Volkswagen Car-Net contract for your Car-Net-enabled vehicle, you as the
contracting party undertake within the meaning of data protection law to inform each driver that the
vehicle can transmit and receive data online. This also applies if you sell or lend your vehicle.
Failure to observe this obligation to inform can infringe certain rights of vehicle occupants.
GPS tracking: check with all occupants
Some Volkswagen Car-Net services require vehicle data to determine whether the vehicle is
complying with set speed limits, where the vehicle is parked, or whether the vehicle is located within
a selected area. This information can be displayed in the Car-Net portal and in the Volkswagen
Car-Net app.
Therefore, before driving, ask all vehicle occupants if they agree to use of the activated services. If
an occupant does not agree, deactivate the service (if possibleyfRUH[FOXGHWKHRFFXSDQWIURPXVH
of the vehicle. If you do not observe this, you may violate certain rights of the occupant.
GPS tracking: symbol
If a factory-fitted control unit is used to detect the vehicle's current location and speed, this symbol
⇒ Fig. 179 will be located in the vehicle (e.g. on the roof consoleyf+RZHYHULIWKLVV\PERO
⇒ Fig. 179 is not present in the vehicle, this does not mean that the control unit is not tracking the
current position or speed of the vehicle.
Personal data
Volkswagen collects, processes and uses the user's personal data in accordance with statutory
requirements. You can access the current data protection policy on the Volkswagen homepage.
The following conditions can make it impossible to make a telephone call, run a
Volkswagen Car-Net service or transfer data:
•If your current location is in an area with no or insufficient mobile communications and
GPS reception. This can also include tunnels, streets with tall buildings, garages,
multi-storey car parks, underpasses, mountains and valleys.
•If you are in an area with sufficient mobile communications and GPS reception but the
telecommunications provider's mobile network is overloaded, out of order or
unavailable.
•If the components in the vehicle required for the services and data transmission are
damaged, not working or do not have sufficient electrical power.
•The battery for the mobile device is empty, does not have a sufficient charge level or
has no more call credit.
WARNING
Using computers and mobile devices in public or non-secured LAN and WLAN networks
can lead to a loss of control over your Volkswagen Car-Net services.
•In addition to the usual precautionary measures to be taken when using the Internet,
you should protect your computer and mobile device with suitable anti-virus software
and regularly update its signatures.
•Protect your login data for the Car-Net portal, your computer and mobile device against
misuse.
WARNING
Applications and Volkswagen Car-Net services which are unsuitable or faulty or that are
used incorrectly can cause damage to the vehicle, accidents or serious injury.
•Never make changes to applications or Volkswagen Car-Net services.
WARNING
Volkswagen is not responsible for damage to the vehicle caused by poor quality or faulty
applications, insufficient programming of applications, insufficient network strength, loss
of data during transmission or by misuse of your computers, tablets or mobile devices.
NOTICE

Fig. 191 On the left of the luggage compartment: removable light.
Depending on the equipment, there may be a bracket for a removable light on the left-hand side of
the luggage compartment.
When fitted, the removeable light is used as a luggage compartment light.
Removing light from the holder
•Take hold of the removeable light in the area ⇒ Fig. 191Ⓐ.
•Pull the removeable light in the direction of the arrow out of the holder.
Using the removeable light
The removeable light is equipped with magnets. After removal, the light can be secured on the
vehicle body, for example ⇒.
Depending on the equipment, the light brightness can be set to two levels:
•Press button ⇒ Fig. 191① to switch on. The light is lit with full brightness.
•Press the button ⇒ Fig. 191① again to set the light to 50ybSRZHU.
•Press the button ⇒ Fig. 191① again to switch the removeable light off.
Stowing the removeable light in the luggage compartment
Switch off the removeable light and push it in the opposite direction to the arrow ⇒ Fig. 191 into the
holder.
Replacing batteries
The rechargeable batteries of the removeable light are charged when it is fitted in the holder and
the engine is running.
You should change the batteries if the removeable light no longer provides the desired level of
brightness.
•Remove the light from the holder.
•Lever off the battery cover with a thin object under area ⇒ Fig. 191Ⓐ.
•Replace the batteries with models with the same voltage, size and specifications, making sure
they are installed in the right direction.
•Press the battery cover onto the removeable light until the battery cover audibly clicks into
place.
Roof carrier
Introduction
This chapter contains information on the followingsubjects:
⇒ Securing a roof carrier
⇒ Loading the roof carrier
⇒ Notes on use
Roof carriers can be used to transport bulky items on the roof of the vehicle.
Depending on the model, the vehicle may be designed for fitting a roof carrier.
If you are unsure whether a roof carrier can be fitted on your vehicle, please contact a specialist
workshop. Volkswagen recommends using a Volkswagen dealership for this purpose.
Only roof carriers that have been approved by Volkswagen for the vehicle must be used.
To avoid damage, stow the removable light securely in the holder in the luggage
compartment before driving off.
NOTICE
Use of conventional batteries or unsuitable rechargeable batteries can damage the
removable light and the vehicle electronics.
•Only use batteries that have the same specifications.
NOTICE

If there is a fault in the vehicle or trailer electrical systems or in the anti-theft alarm or if there
is a fault in the anti-theft alarm, have the vehicle checked by a qualified workshop.
If the engine is not running and electrical equipment is switched on in the trailer via the trailer
socket, the 12-volt vehicle battery will discharge.
If the 12-volt vehicle battery charge level is low, the electrical connection to the trailer will be
interrupted automatically.
Loading the trailer
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Trailer weight and drawbar load
The trailer weight is the weight that the vehicle can pull ⇒. The drawbar load is the load that is
exerted vertically from above onto the ball head of the towing bracket ⇒ Information on technical 
data.
The figures for trailer weights and draw bar weights that are given on the data plate of the towing
bracket are for certification purposes only. The correct values for your specific model, which may be
lower than these figures, are given in the vehicle registration documents. All data in the official
vehicle documents take precedence over these data.
The maximum permitted drawbar load exerted by the trailer drawbar on the ball head of the towing
bracket must not exceed 100 kg.
In the interest of driving safety, Volkswagen recommends that you always use the maximum
drawbar load. The response of the trailer on the road will be poor if the drawbar load is too small.
The drawbar load increases the weight on the rear axle and reduces the maximum load level as a
result.
Gross combination weight rating
The combination weight is made up of the actual weight of the loaded vehicle and of the loaded
trailer.
In some countries, trailers are divided into different classes. Volkswagen recommends that you
contact a qualified workshop to find out about suitable trailers.
Loading the trailer
The weight of the load should be distributed evenly. The maximum permitted drawbar load should
be utilised. Do not place the load only at the front or the rear of the trailer:
•Distribute the load in the trailer so that heavy objects are either over or as near to the axle as
possible.
•Secure all loads on the trailer properly.
Tyre pressure
Follow the trailer manufacturer's recommendations concerning the tyre pressure for the trailer tyres.
When towing a trailer, inflate the tyres on the towing vehicle with the maximum permitted tyre
pressure ⇒ Tyre pressure.
Accidents and serious injuries can occur if you exceed the vehicle's maximum permitted
gross axle weight rating, drawbar load, gross vehicle weight rating or gross combination
weight rating.
•Never exceed the specified values.
•Never let the actual weights at the front and rear axles exceed the gross axle weight
ratings. Never exceed the permissible gross vehicle weight for the vehicle with weight
at the front and rear of the vehicle.
WARNING
Loads that may slide can severely impair stability and driving safety, which can cause
accidents and severe injuries.
•Always load trailers correctly.
•Always secure loads properly using suitable and undamaged securing straps.
WARNING

ColourAmp rating in ampere (ATO
/ MINIyf
Amp rating in ampere
(JCASEyf
Orange5
Brown7,5
Red1050
Blue1520
Yellow2060
White or clear25
pink3030
Green3040
Light green40
pink3030
Preparation
•Switch off the ignition, the lights and all electrical consumers.
•Open the appropriate fuse box ⇒ Fuses in the dash panel.
Detecting a blown fuse
•Shine a torch onto the fuse. This will help you to spot the blown fuse more easily.
•If a flat blade fuse (ATO, MINIyf has blown, this can be recognised from the top and side
through the transparent housing by the fact that the metal strip has melted ⇒ Fig. 213.
•If a JCASE fuse is blown, the melted metal strip can be seen from the top through the
transparent housing ⇒ Fig. 213.
Changing a fuse
•If applicable, take the plastic pliers ⇒ Fig. 214① out of the fuse box cover.
•Push the plastic pliers suitable to the fuse design ⇒ Fig. 214① or ⇒ Fig. 214① onto
the fuse from the side.
•Remove the fuse
•If the fuse has blown, replace it with a new fuse of the same amp rating (same colour and same
markingsyfDQG same size ⇒.
•Once the new fuse is inserted, put the plastic pliers back in the cover.
•Fit the fuse box cover.
Jump starting
Introduction
This chapter contains information on the followingsubjects:
⇒ Jump lead connection point (earth connectionyf
⇒ Jump lead connection point (positive terminalyf
⇒ Jump starting the vehicle
If the engine fails to start because the 12-volt vehicle battery is flat, the discharged battery can be
connected to the 12-volt battery of another vehicle to start the engine.
Suitable jump leads are needed for jump starting. The wire cross section must be at least 25 mm
for petrol engines and at least 35 mm for diesel engines.
®®
®
You can damage another position in the electrical system by using a fuse with a higher
amp rating.
NOTICE
2
2

Jump lead connection point (earth connectionyf
Fig. 215 In the engine compartment: jump start connection point (earth connectionyf.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
There is a jump lead connection point (earth connectionyfLQWKHHQJLQHFRPSDUWPHQWIRUFRQQHFWLQJ
the black jump lead ⇒ Fig. 215㊀.
The vehicle can be jump-started or be used to jump-start another vehicle only via this jump lead
connection point.
Jump lead connection point (positive terminalyf
Fig. 216 In the engine compartment underneath a cover: jump lead connection point (positive
terminalyf.
Using the jump leads incorrectly or completing the jump start procedure incorrectly can
cause the 12-volt vehicle battery to explode, which can lead to severe injuries. Please
observe the following in order to reduce the risk of the 12-volt vehicle battery exploding:
•All work on the 12-volt vehicle battery and the electrical system can cause serious
chemical burns, fire or electric shocks. Always read the warnings and safety
information before carrying out any kind of work on the 12-volt vehicle battery ⇒ 12-
volt vehicle battery.
•The vehicle battery providing assistance must have the same voltage as the flat vehicle
battery (12 voltsyfDQGDSSUR[LPDWHO\WKHVDPHFDSDFLW\VHHODEHORQEDWWHU\\f.
•Never charge a 12-volt vehicle battery that is frozen or that has thawed. Discharged 12-
volt vehicle batteries can already freeze at temperatures of around 0°C (+32°Fyf.
•The 12-volt vehicle battery should be replaced if it is frozen or has thawed.
•A highly explosive mixture of gases is given off when the 12-volt vehicle battery is
jump started. Always keep fire, sparks, naked flames and lit cigarettes away from the
12-volt vehicle battery. Never use a mobile telephone when the jump leads are being
connected or disconnected.
•Position the jump leads so that they never come into contact with any moving parts in
the engine compartment.
•Never confuse the negative and positive terminals or connect the jump leads
incorrectly.
•Observe the jump lead manufacturer's instructions.
WARNING
Please note the following in order to avoid considerable damage to the vehicle electrical
system:
•A short circuit can be caused if the jump leads are wrongly connected.
•The vehicles must not touch each other, as any contact could mean that electricity
could flow as soon as the positive terminals are connected.
NOTICE

First read and observe the introductoryinformation and safety warnings⇒
Introduction
In vehicles with a 12-volt vehicle battery in the luggage compartment, there is a jump lead
connection point (positive terminalyf ⇒ Fig. 216⊕ under a cover in the engine compartment for
connecting the red jump lead.
The vehicle can be jump-started or be used to jump-start another vehicle only via this jump lead
connection point.
Jump starting the vehicle
Fig. 217 Diagram for connecting the jump leads (12-volt vehicle battery in the engine
compartmentyf.
Fig. 218 Diagram showing how to connect jump leads on the vehicle providing the jump start (12-
volt battery in luggage compartmentyf.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Key for ⇒ Fig. 217 and ⇒ Fig. 218:
Vehicle with discharged 12-volt vehicle battery that is being jump-started.
Vehicle with 12-volt vehicle battery that is supplying power and jump-starting the other
vehicle.
Suitable earth connection: preferably the jump lead connection point (earth connectionyfD
solid metal part which is securely bolted onto the cylinder block, or the cylinder block itself.
The discharged 12-volt vehicle battery must be properly connected to the vehicle's electrical
system.
The vehicles must not touch. Otherwise electricity could flow as soon as the positive terminals are
connected.
Ensure that the battery clamps have good metal-to-metal contact with the battery terminals.
If the engine does not start immediately, switch off the starter after about 10 seconds and try again
after about a minute.
If the engine still does not start, seek expert assistance.
Connecting jump leads (vehicles with 12-volt battery in the engine
compartmentyf
The jump leads should only be connected in the order A – B – C – D⇒ Fig. 217.
The black jump lead should never be connected to the negative terminal (–yfRQWKHYROWYHKLFOH
battery. Connecting the lead to the negative terminal can cause incorrect condition evaluation of the
12-volt vehicle battery in the vehicle electronics.
•Switch off the ignition in both vehicles ⇒ Starting and stopping the engine.
•Open the cover on the 12-volt vehicle battery in the engine compartment, if a cover is installed
⇒ 12-volt vehicle battery.
•Connect one end of the red jump lead to the positive terminal (+yfRIWKHYHKLFOHZLWKWKH
discharged 12-volt vehicle battery ⇒ Fig. 217①⇒.