2018 VOLKSWAGEN TIGUAN remote

Deactivating Car-Net services
Fig. 180 Retrofitted sticker in the vehicle if Volkswagen Car-Net services have been permanently
deactivated.
First read and observe the introductoryinformation and safety warnings⇒
Introduction
If you sell the vehicle or lend it for a longer period, inform the user about the deactivated services or
deactivated control unit.
If your vehicle is already equipped with the legally required emergency call function eCall, this
function will not be affected by the deactivation.
Temporary deactivation
If your vehicle is in a workshop, you may find that the service technicians have deactivated
individual or all services for the duration of the workshop visit. The services will be available again
once the work is complete. Please contact your workshop if necessary. Individual Volkswagen Car-
Net services can be deactivated manually via the Infotainment system. The services can then be
run again when the deactivation is cancelled in the Infotainment system. Deactivated services are
marked in the Car-Net portal on the start page with a corresponding indication.
Permanent deactivation
In order to permanently deactivate Car-Net functions in vehicles with the Security & Service or
e-Remote packages, the online connectivity unit must be deactivated by a qualified workshop at
your request.
Once the on-board connectivity unit has been deactivated, the workshop will attach a sticker
⇒ Fig. 180 to your vehicle (e.g. on the roof consoleyf7KHVWLFNHUVKRZVWKDWQHLWKHUWKH
Volkswagen emergency call service nor the automatic accident notification will work. All other
e-Remote and Security & Service services will also be deactivated.
Interferences
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Even when the above-mentioned requirements for using the services are met, the functionality of
the Car-Net services can be impaired or interrupted due to factors that lie outside the control of
Volkswagen AG. Such factors include in particular:
•Maintenance, repairs, software updates and technical changes to your service provider’s
telecommunication systems, satellites, servers and databases.
•The telecommunications provider has changed the mobile telecommunication standard for
transferring mobile data, e.g. from UMTS to EDGE or GPRS
•An existing mobile telecommunications standard has been shut down by the
telecommunications provider.
•Impairment or interruption to mobile and GPS reception, e.g. due to high speeds, weather,
landscape, interfering devices or intensive use of the mobile network in the relevant cells.
•The availability, completeness or correctness of information provided by third parties, e.g.
maps.
•Countries where Volkswagen Car-Net services are not available.
Volkswagen Car-Net services
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Data transmission
The data for using the Volkswagen Car-Net Guide & Inform services are transferred via your mobile
device with data option or a SIM card with data option. For some services, your mobile device or
your SIM card needs to support a specific data connection type, e.g. rSAP.
Data transmission for running the Volkswagen Car-Net e-Remote and Security & Service services
is performed using a factory-fitted control unit with an integrated SIM card with data option.
Availability
Volkswagen Car-Net services can be subject to a limited period or changed, set, deactivated,
reactivated and expanded without prior notice.
Some Volkswagen Car-Net services contain external information that originates from third parties
(e.g. mapsyf9RONVZDJHQ$*LVQRWUHVSRQVLEOHIRUH[WHUQDOLQIRUPDWLRQEHLQJFRUUHFWXSWRGDWH
and complete, or for any infringement of third-party rights.
1yf

Volkswagen Car-Net services can be subject to regional restrictions. Availability also depends on
the mobile network coverage in each country.
Exchanging your system
If the factory-fitted Infotainment system or control unit is damaged or must be exchanged in a
vehicle with Volkswagen Car-Net services installed, go to a qualified workshop. This may require
registering or activating again.
Registration for user account on Car-Net portal
If you wish to use the Volkswagen Car-Net e-Remote, Guide & Inform or Security & Service
services in a Car-Net-compatible vehicle, you must create a user account at
www.volkswagen.com/car-net and activate Volkswagen Car-Net.
Service description
The portfolios for the e-Remote, Guide & Inform and Security & Service services are all explained in
a separate service description. This service descriptions and additional important information about
all services and Car-Net-capable vehicles are available online at www.volkswagen.com/car-net and
on the Car-Net portal once a user account has been set up.
All service descriptions are updated at irregular intervals and are available on the Car-Net portal.
Always use the latest edition of the relevant service description.
Volkswagen Car-Net services is a system based on a mobile network. If a fault arises
despite the fact that all requirements have been fulfilled, please try using the services again at a
later time.
The use of Volkswagen Car-Net and the necessary mobile network connection may be
subject to a fee. Due to the potentially high volume of data in use, Volkswagen recommends using
a mobile phone tariff which includes a data flat rate. For more information contact your mobile
telephone provider.
Data transfer via the factory-fitted SIM card reader (if possibleyf.
Apps
First read and observe the introductoryinformation and safety warnings⇒
Introduction
•The Volkswagen Car-Net app that executes Volkswagen Car-Net services in the vehicle and
that can provide information.
•Volkswagen App-Connect allows content from Volkswagen apps and third party apps on mobile
devices to be shown on the Infotainment system screen.
There may be problems with compatibility with third party apps.
Applications, their use and the necessary mobile network connection may be subject to charges.
A wide range of applications may be available and they can be vehicle-specific and country-specific
⇒. Content, range and provider of applications can vary. Some applications also depend on
availability of services offered by third parties.
We are unable to guarantee that the available apps can be run on all mobile devices and all
operating systems.
Applications offered by Volkswagen can be changed, set, deactivated, reactivated and expanded
without prior notice.
Transporting
Stowing luggage and loads
Cargo and luggage can be transported in the vehicle, on a trailer ⇒ Technical requirements and on
the roof ⇒ Roof carrier. Always observe the legal regulations.
Stowing luggage safely in the vehicle
•Always distribute any loads in the vehicle as evenly as possible.
•Always stow luggage and heavy objects in the luggage compartment ⇒.
•Place heavy objects as far forward in the luggage compartment as possible.
•Observe gross axle weight ratings and the gross vehicle weight rating ⇒ Information on 
technical data.
•Secure luggage in the luggage compartment to the fastening rings using suitable fixing and
securing straps ⇒ Luggage compartment equipment.
•Also stow small objects safely.
1yf

Driving on unpaved roads for long periods, or a sporty driving style, can temporarily
deactivate the Tyre Pressure Loss Indicator. The indicator lamp shows the malfunction, but
disappears if the road conditions or driving style change.
Troubleshooting for the Tyre Pressure Monitoring System
First read and observe the introductoryinformation and safety warnings⇒
Introduction
Lit up
•Do not drive on!
•Check all wheels for exterior damage or foreign bodies that have entered the tyres.
•Check the tyre pressure for all tyres ⇒ Tyre pressure.
•Change the wheel or drive at a low speed to the nearest qualified workshop.
•Check and adjust the tyre pressure for all tyres ⇒ Tyre pressure.
•Change the wheel or drive at a low speed to the nearest qualified workshop.
•Avoid long journeys and high speeds as long as the warning is displayed.
•Check ⇒ Tyre pressure and adjust the tyre pressure for all tyres.
Flashes
•Switch off or avoid any disruptive sources, e.g. two-way radios, remote controls or children's
toys.
•Switch the ignition off and then back on again. If the problem persists, seek expert assistance.
Differing tyre pressures or tyre pressures that are too low can cause tyre damage, tyre
failure, loss of vehicle control, accidents, serious injury and death.
•If the indicator lamp lights up, stop the vehicle as soon as possible and check all
the tyres ⇒ Useful information about wheels and tyres.
•Different tyre pressures or tyre pressures that are too low can increase wear on the
tyres, reduce vehicle stability and increase the braking distance.
•Differing tyre pressures or tyre pressures that are too low can cause sudden tyre
failure and lead to a tyre bursting and the loss of control over the vehicle.
•The driver is responsible for the correct tyre pressure of all tyres on the vehicle. The
recommended tyre pressure can be found on a sticker ⇒ Tyre pressure.
•The tyre monitoring system cannot function correctly until all cold tyres have the
correct tyre pressure.
•The pressure in all tyres must always be appropriate to the vehicle load ⇒ Tyre 
pressure.
•Always inflate all tyres to the correct tyre pressure before every journey ⇒ Tyre 
pressure.
•If the vehicle is driven with insufficient tyre pressure, this results in greater tyre flexing.
This could warm up the tyre to such an extent that the tread may separate and the tyre
could burst. This could cause the driver to lose control of the vehicle.
•High speeds and overloading of the vehicle may cause the tyres to heat up to such an
extent that the tyre bursts, leading you to lose control of the vehicle.
•If the tyre pressure is too low or too high, the tyres will wear prematurely and the
vehicle will not handle well.
•If the tyre is not flat and it is not necessary to change the wheel immediately, drive at
low speed to the nearest qualified workshop and check and correct the tyre pressure
⇒ Useful information about wheels and tyres.
WARNING

Mobile communication in the vehicle
Electromagnetic radiation
If a mobile telephone or radio device is used without being connected to the external aerial, the
electromagnetic radiation will not be optimally directed to the outside of the vehicle. Increased
levels of radiation in the vehicle interior can occur in particular in the event of poor reception, e.g. in
rural areas. This could constitute a health hazard ⇒.
Depending on the equipment, you may be able to use a suitable mobile phone interface to connect
the mobile telephone to the external aerial ⇒BookletInfotainment system,. The connection quality is
improved and the range of the mobile communication device is increased.
Using a telephone
Many countries require a hands-free system to be used when using a telephone inside the vehicle,
e.g. via a Bluetooth connection. Before use, secure the mobile telephone to a suitable bracket ⇒
or stow it in a storage compartment so that it cannot slip around, e.g. in the centre console.
Use a compatible mobile telephone if the mobile phone interface uses the remote SIM Access
Profile (rSAPyf technology.
Two-way radios
Observe legal regulations and the manufacturer's operating instructions for operation of two-way
radios. Approval is required for retrofitting two-way radio systems.
Ask your Volkswagen dealership for further information on installation of two-way radio systems.
Customer information
Incorrect repairs and modifications can cause malfunctions and damage to the vehicle
and impair the effectiveness of the airbag system. This can result in accidents and serious
or even fatal injuries.
•Repairs and modifications to your vehicle should only be carried out by a qualified
workshop.
•Airbag modules cannot be repaired. They must be replaced.
•Never use recycled airbag components or components that have been taken from end-
of-life vehicles in your vehicle.
WARNING
Modifications to the vehicle's suspension, including the use of unsuitable tyre/rim
combinations, can cause the airbag system to work differently and increase the risk of
serious or fatal injuries in the event of an accident.
•Never install any components in the suspension system that do not have the same
characteristics as the original factory-fitted components.
•Never use tyre/rim combinations that have not been approved by Volkswagen.
WARNING
®
Mobile telephones which are loosely placed in the vehicle or not properly secured could
be flung through the vehicle interior and cause injuries during a sudden driving or braking
manoeuvre, or in the event of an accident.
•Secure any mobile telephones and accessories located beyond the deployment zone of
the airbags, or stow them safely.
WARNING
If mobile telephones or two-way radios that are not connected to an external aerial are
used, electromagnetic radiation in the vehicle could exceed limit values and thus be a
health hazard for drivers and other vehicle occupants. This also applies to external aerials
which have not been correctly installed.
•Keep a distance of at least 20 cm between a device's aerial and an active medical
implant, e.g. a pacemaker.
•Do not carry an operational device close to or directly above an active medical implant,
e.g. in a breast pocket.
•Switch off the device immediately if you suspect it may be interfering with an active
medical implant or any other medical device.
WARNING

Information in accordance with the EU Chemicals Regulation
REACH
In accordance with the European regulations on chemicals, known as REACH, Volkswagen would
like to inform you about the substances that may be found in your vehicle.
You can access this information online using your vehicle identification number ⇒ Technical data:
https://reachinfo.volkswagen.com
Declaration of conformity
The individual manufacturer declares herewith that the following products conform, at the time of
vehicle production, with the basic requirements and other relevant laws and regulations, including
FCC Part 15.19, FCC Part 15.21 and RSS-Gen Issue 1:
Radio-based equipment
•Electronic immobiliser.
•Vehicle key.
•Keyless Access locking and starting system.
•Adaptive Cruise Control (ACCyf.
•Area monitoring system (Front AssistyfLQFOXGLQJ&LW\(PHUJHQF\%UDNH.
•Lane change system (Side Assistyf
•Remote control for the auxiliary heater ⇒ Auxiliary heater and ventilation.
•Trailer manoeuvring system (Trailer Assistyf ⇒ Trailer Assist
Electrical equipment
•12-volt socket.
•230-volt Euro socket, 115-volt socket, 100-volt socket.
Recycling and scrapping end-of-life vehicles
Recycling end-of-life vehicles
Volkswagen has already made provision for you to recycle your vehicle in an environmentally
responsible manner. The recycling system operating in many European countries will take back
your vehicle at the end of its useful life. Once the vehicle has been recycled, a certificate of
destruction will be issued to show that the vehicle has been disposed of correctly.
End-of-life vehicles are recycled free of charge, provided that national legislation is complied with.
Further information on the recycling of end-of-life vehicles can be found at a Volkswagen
dealership.
Scrapping
The relevant safety requirements must be observed when the vehicle or components of the airbag
and the belt tensioners are scrapped. Qualified workshops are familiar with these requirements.
Information about vehicles with N1 approval (light commercial
vehicleyf
Please observe the following information for vehicles used to transport goods with a maximum
permitted weight of up to 3.5 t (N1 approval in Europeyf:
Variants and number of seats
N1 vehicles based on a Volkswagen passenger car models are available in different versions. The
number of seats may be restricted to two or four.
Vehicles with two seats: there is no floor covering in the rear of the vehicle interior because there is
no rear bench seat ⇒.
Vehicles with four seats: the centre seat on the rear bench seat cannot be used⇒.
Safe transport of children
Like in vehicles with passenger car approval (M1yfDSSURYHGFKLOGUHVWUDLQWV\VWHPVFDQEHXVHGRQ
the seats ⇒ Safe transport of children.
Towing a trailer
If the vehicle is approved for towing a trailer, observe any local regulations for driving with a trailer
and using a towing bracket.