2018 VOLKSWAGEN T-ROC ESP

advisor will note these on the order.


The LongLife mobility guarantee is valid until the next inspection is due. Documentation takes place
at every due inspection.
The type and scope of service work may differ from vehicle to vehicle. Information on specific work
for your vehicle can be requested from a qualified workshop.

WARNING
Inadequate servicing, no servicing at all, or failure to adhere to service intervals can result in
breakdowns, accidents and serious injury.


NOTICE
Volkswagen is not responsible for any vehicle damage caused by inadequate service work or the lack
of part availability.

Regular servicing of your vehicle not only maintains its value, it also ensures that your vehicle
remains roadworthy and in working order. You should therefore have your vehicle serviced
according to the Volkswagen guidelines.
Fixed service or flexible service

Fig. 210 Vehicle data sticker with PR number for the relevant service (illustration).

The specified service intervals and scope of service are always for vehicles used under normal
operating conditions.
If the vehicle is operated under severe conditions, some work will have to be performed before the
next service or at shorter intervals than those specified.
Severe operating conditions are, for example:



th high levels of dust,



This applies particularly to the following components (according to equipment):

Care allergen filter




The service advisor at your qualified workshop will be pleased to advise you on whether your vehicle
requires more frequent work between the normal service intervals due to the conditions under
which it is used.

WARNING
Inadequate servicing, no servicing at all, or failure to adhere to service intervals may result in
breakdowns, accidents or serious injury.
Have service work carried out by an authorised Volkswagen dealership or workshop.

NOTICE
Volkswagen is not responsible for any vehicle damage caused by inadequate service work or the lack
of part availability.

-icing agent (- 000 096 322 -) for de-icing. Do
not use door lock de-icer containing grease solvents.

WARNING
The engine compartment of any motor vehicle is a hazardous area. All work in the engine
compartment carries the risk of injury, scalding, accidents and fire.
and safety precautions Safety notes for working in the engine compartment


NOTICE
Incorrect cleaning and care can cause vehicle damage.

tools.

NOTICE
The drainage channels for the plenum chamber may get blocked by leaves and dirt. Water that does
not drain away could get into the vehicle interior.


The durability and colourfastness of decorative and protective films can be affected by
environmental influences such as direct sunlight, moisture, air pollution, stone impact etc.
Decorative films may show signs of use or ageing after about one to three years, protective films
after about two to three years. In very hot climates, decorative films may start to fade within a year
and protective films within two years.
1) null
2) Mild soap solution: a maximum of two tablespoons neutral soap diluted in one litre of water.
Vehicle interior care and cleaning
The following overview contains recommendations for cleaning and care of individual vehicle
components
Windows:
Clean with a glass cleaning agent and then wipe dry using a clean chamois cloth or a lint-free cloth.

nges etc. under any circumstances.

1) Mild soap solution: a maximum of two tablespoons neutral soap diluted in one litre of water.
Accessories, modifications, repairs and renewal of parts
Accessories and replacement parts
Volkswagen recommends that you seek advice from a Volkswagen dealership before purchasing
accessories, replacement parts or servicing materials, e.g. if the vehicle is to be retrofitted with
accessories or if parts need to be replaced. Volkswagen dealerships can recommend accessories,
replacement parts and service fluids suitable for your requirements. They can also provide
information regarding official regulations.
Volkswagen recommends that you use only approved Volkswagen accessories and Volkswagen
Genuine Parts

tions
and/or work performed incorrectly.
The Volkswagen dealership is not responsible for damage caused by technical modifications and/or
work performed incorrectly. Such damage is not covered by the Volkswagen guarantee.
Volkswagen recommends that all repairs and technical modifications be performed by an authorised
Volkswagen workshop using Volkswagen Genuine Parts

iffer depending on
the country in which the vehicle was sold. Please ask your Volkswagen dealership for further
information.
The selling Volkswagen dealership will issue a comprehensive LongLife mobility guarantee for every
new vehicle which applies from the time of delivery until the first due inspection. If you purchase
your new vehicle directly from Volkswagen AG, Volkswagen AG will issue the LongLife mobility
guarantee from the time of delivery until the first due inspection.
Your Volkswagen dealership will extend the LongLife mobility guarantee until the following
inspection when the due inspection is carried out by the dealership. The service costs include the
entire guarantee package.
The comprehensive LongLife mobility guarantee includes the following services:
If your vehicle can no longer be driven due to a technical defect1), corresponding assistance will be
provided in the case of breakdown or accident. The LongLife mobility guarantee provides with you
protection and mobility.
The inspection is not only about car maintenance - it also ensures that your car remains roadworthy
and in perfect working order. For this reason, servicing should be carried out regularly in accordance
with the manufacturer's specifications.
Your entitlement to the LongLife mobility guarantee is documented in the digital service schedule
each time your car is serviced. A full service history shows that your car has been professionally
maintained and cared for.
1) A vehicle which can no longer be driven is a vehicle which cannot reach a workshop under its own
power.
Data storage and services
Your vehicle is fitted with electronic control units. Some of these are required to make sure your
vehicle remains safe while others provide support while driving (driver assist systems). Furthermore,
your vehicle is equipped with convenience and Infotainment functions, which are also made possible
using electronic control units.
Electronic control units contain data memories which can store information regarding the vehicle
status, component load levels, servicing requirements, technical events and faults on a temporary or
permanent basis. This information generally documents the status of a component, a module, a
system or the environment, e.g.:
. filling levels, tyre pressure, battery status.
deceleration, lateral acceleration, display of fastened seat belts.
tem components, e.g. lights, brakes.

stability control systems.

Assist).

Park Distance Control.

The data of the event data recorder are recorded only if a particular accident-like situation occurs.
No recordings occur under normal driving conditions. Audio or video data from the vehicle interior
or vehicle surroundings are not stored. Personal data such as name, gender, age or accident location
are also not recorded at any time. However, third parties such as law enforcement agencies can use
corresponding means to link the content of the event data recorder with other sources of data and
thus establish a reference to persons as part of an accident investigation.
Special equipment, access to the legally prescribed diagnostic interface (on-board diagnosis) and
switched-on ignition are required in order to read data out of the event data recorder.
Volkswagen will not access, read out or process data from the event data recorder unless the vehicle
owner (or lessee in the case of leasing) grants their permission. Exceptions to this are contractual or
legal provisions.
Due to its legal product monitoring obligations, Volkswagen is entitled to use the data for field
monitoring and also for research purposes and quality improvements. For research purposes,
Volkswagen makes the data available to third parties in anonymous form, in other words without
any reference to the individual vehicle, vehicle owner or lessee.
Reprogramming control units
All data for the control of components are stored in the control units. Some convenience functions,
such as convenience turn signal, single door unlocking and displays, can be reprogrammed using
special workshop equipment. If the convenience functions are reprogrammed, the specifications and
descriptions in this owner's manual will no longer match the original functions. Volkswagen
recommends having any reprogramming entered into the digital service schedule by a Volkswagen
dealership or qualified workshop.
Information about possible reprogramming can be obtained from the Volkswagen dealership.
Convenience and Infotainment functions
Depending on the equipment selected, you can store your own data in the vehicle's Infotainment
functions. This includes, for example:

data for use with a hands-free system or navigation system.


These data can be stored locally in the vehicle or located on a device that you have connected to the
vehicle, e.g. mobile device, USB stick or MP3 player. If these data are stored in the vehicle, you can

particular in relation to the use of online services and in accordance with your personal settings.
You can store convenience settings (personalisation) in the vehicle and change them at any time.
Depending on the equipment in the vehicle, this includes, for example:

ning system settings.

Integration of mobile devices
If your vehicle contains the necessary equipment, you can connect your mobile device or any other
mobile end device to your vehicle so that you can control this device via the controls integrated in
the vehicle when the corresponding functions are available. For example, images and sounds from
the mobile device can be output through the Infotainment system. At the same time, certain
information is sent to your mobile device. This includes location data and further general vehicle
information, depending on the type of integration. For more details, refer to the information about
display of apps in the Infotainment system.
This enables selected apps on the mobile device to be used in the vehicle, e.g. navigation or music
player. The mobile device and vehicle do not interact in any other ways than those described here,
in particular the device does not actively access vehicle data. The type of further data processing
depends on the app provider. The settings that you can make here depend on the app in question
and the operating system of your mobile device.
Third-party providers
If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to
exchange data with other systems. The vehicle can be connected to a mobile network using a
transmitter and receiver unit in the vehicle or using your own mobile device. This mobile network
connection enables you to use online functions. This includes online services and apps provided by
Volkswagen or other third-party providers.
Manufacturer services
In the case of Volkswagen online services, Volkswagen describes the respective functions in a
suitable place, e.g. in a separate service description or on an Internet page, and the associated
privacy information is provided. Personal data may be used to perform online services. For this, data
are exchanged over a secure connection, e.g. using the designated IT systems of the manufacturer.
Any collection, processing and use of personal data that goes beyond the provision of the service
takes place exclusively according to legal regulations, contractual agreements or the necessary
permission.
You can activate and deactivate the services and functions, some of which charge a fee, and, in some
cases, also disable the vehicle's entire data connection. This does not apply to any functions and
services required by law, e.g. emergency call systems.
Third-party services
If you are able to use online services provided by a party other than the manufacturer, these services
are the sole responsibility of the provider in question and are subject to this provider's privacy policy