Page 555 of 696
555
8When trouble arises
8-1. Essential informationEmergency flashers .......... 556
If your vehicle has to be stopped in
an emergency ................. 557 8-2. Steps to take in an emergency
If your vehicle needs to be towed ......................... 559
If you think something is wrong .............................. 564
Fuel pump shut off system ............................ 565
If a warning light turns on or a warning buzzer
sounds ............................ 566
If a warning message is displayed......................... 573
If you have a flat tire.......... 594
If the engine will not start ................................. 609
If the electronic key does not operate properly
(vehicles with a smart key
system) ........................... 611
If the vehicle battery is discharged ...................... 613
If your vehicle overheats ... 617
If the vehicle becomes stuck ............................... 619
Page 559 of 696
559
8
When trouble arises
8-2. Steps to take in an emergency
If your vehicle needs to be towed
The following may indicate a problem with your transmission. Contact
your Toyota dealer or commercial towing service before towing.
● The engine is running but t he vehicle does not move.
● The vehicle makes an abnormal sound.
Do not tow with a sling-type truck
to prevent body damage.
From the front
Use a towing dolly under the rear
wheels.
If towing is necessary, we recommend having your vehicle
towed by your Toyota dealer o r commercial towing service,
using a wheel-lift type t ruck or flatbed truck.
Use a safety chain system for all towing, and abide by all stat e/
provincial and local laws.
Situations when it is necessary to contact dealers before towing
Towing with a sling-type truck
Towing with a wheel-lift type truck
Page 560 of 696
5608-2. Steps to take in an emergency
From the rear
Use a towing dolly under the front
wheels.
If your vehicle is transported by a flatbed truck, it should be tied down
at the locations shown in the illustration.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45 .
Do not overly tighten the tie
downs or the vehicle may be dam-
aged.
Using a flatbed truck
Ty p e AType B
FrontFront
Page 561 of 696

5618-2. Steps to take in an emergency
8
When trouble arises
If a tow truck is not available in an emergency, your vehicle may be
temporarily towed using cables or chains secured to the emergen cy
towing hook(s). This should only be attempted on hard surfaced roads
for at most 50 miles (80 km) at under 18 mph (30 km/h).
A driver must be in the vehicle to steer and operate the brakes . The
vehicle’s wheels, drivetrain, axles, steering and brakes must b e in
good condition.
Securely attach a cables or chains to the towing hook(s).
Take care not to damage the vehicle body.
Vehicles without a smart key system:
Enter the vehicle being towed and start the engine.
If the engine does not start, turn the engine switch to the “ON ” position.
Vehicles with a smart key system:
Enter the vehicle being towed and start the engine.
If the engine does not start, turn the engine switch to IGNITIO N ON mode.
4WD models: Put the front-wheel drive control switch in “2WD”.
Shift the shift lever to N and release the parking brake.
Vehicles with an automatic trans mission: When the shift lever can-
not be shifted. ( P. 205)
■While towing
If the engine is not running, the power assist for the brakes a nd steering will
not function, making steering and braking more difficult.
Emergency towing
Emergency towing procedure
1
Ty p e AType B
2
3
4
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5628-2. Steps to take in an emergency
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
2WD models: Be sure to transport the
vehicle with all four wheels raised off the
ground. If the vehicle is towed with the
tires contacting the ground, the drivetrain
and related parts may be damaged or an
accident may occur due to a change in
direction of the vehicle.
4WD models: Be sure to transport the
vehicle with all four wheels raised off the
ground. If the vehicle is towed with the
tires contacting the ground, the drivetrain
or related parts may be damaged, the
vehicle may fly off the truck.
■ While towing
● When towing using cables or chains, avoid sudden starts, etc., which
place excessive stress on the towing hook(s), cables or chains. The tow-
ing hook(s), cables or chains may become damaged, broken debris may
hit people, and cause serious damage.
● Do not turn the engine switch to the “LOCK” position (vehicles without a
smart key system) or off (vehicles with a smart key system).
There is a possibility that the steering wheel is locked and ca nnot be
operated.
Page 563 of 696

5638-2. Steps to take in an emergency
8
When trouble arises
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type
truck
● Vehicles without a smart key system:
Do not tow the vehicle from the rear when the engine switch is in the
“LOCK” position or the key is removed.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● Vehicles with a smart key system:
Do not tow the vehicle from the rear when the engine switch is off.
The steering lock mechanism is not strong enough to hold the front wheels
straight.
● When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or re ar.
■ To prevent damage to the vehic le during emergency towing
Do not secure cables or chains to the suspension components.
Page 604 of 696
6048-2. Steps to take in an emergency
Lower the vehicle.
Firmly tighten each nut two or
three times in the order shown
in the illustration.
Tightening torque:
83 ft·lbf (113 N·m, 11.5 kgf·m)
3
4
WARNING
■Stowing the flat tire
Failure to follow steps listed under stowing the tire may resul t in damage
to the spare tire carrier and loss of the tire, which could res ult in death or
serious injury.
Page 605 of 696

6058-2. Steps to take in an emergency
8
When trouble arises
Remove the center wheel ornament by pushing from the reverse
side.
Lay down the tire with the valve
stem facing up and install the
holding bracket, inserting the
claw into the wheel lug nut hole.
Turn the jack handle extension
clockwise to take up slack in
the chain.
Then, check to ensure the claw is
in the wheel lug nut hole and the
holding bracket is centered in the
wheel hub.
Holding bracket
Claw
While raising, secure the tire, tak-
ing care that the tire goes straight
up without catching on any sur-
rounding parts, to prevent it from
flying forward during a collision or
sudden braking.
Tightening torque:
27.6 ft·lbf (37.4 N·m, 3.8 kgf·m)
Confirm it is not loose after
tightening:
Push and pull the tire
Try rotating
Visually check to ensure tire is
not hung on surrounding parts.
If looseness or misassembly ex ists, repeat step and step .
Repeat step , any time the tire is lowered or disturbed.
Stow the tools and jack securely.
Stowing the flat tire, jack and all tools
1
incorrect
correct
O
1
2
3
1
2
23
43
5