Page 648 of 772
6487-3. Do-it-yourself maintenance
PRIUS PHV_OM_OM47C99E_(EE)
WARNING
■Removed battery and other parts
These parts are small and if swallowed by a child, they can cause choking.
Keep away from children. Failure to do so could result in death or serious
injury.
■ Certification for the smart entry & start system
CAUTION
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT
TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
NOTICE
■ For normal operation after replacing the battery
Observe the following precautions to prevent accidents:
● Always work with dry hands.
Moisture may cause the battery to rust.
● Do not touch or move any other component inside the remote control.
● Do not bend either of the battery terminals.
Page 652 of 772

6527-3. Do-it-yourself maintenance
PRIUS PHV_OM_OM47C99E_(EE)
■After a fuse is replaced
● If the lights do not turn on even after the fuse has been replaced, a bulb may
need replacement. ( P. 653)
● If the replaced fuse blows again, have the vehicle inspected by any autho-
rized Toyota retailer or Toyota authorized repairer, or any reliable repairer.
■ If there is an overload in a circuit
The fuses are designed to blow, protecting the wiring harness from damage.
■ When replacing light bulbs
Toyota recommends that you use genuine Toyota products designed for this
vehicle. Because certain bulbs are connected to circuits designed to prevent
overload, non-genuine parts or parts not designed for this vehicle may be
unusable.
WARNING
■ To prevent system breakdowns and vehicle fire
Observe the following precautions.
Failure to do so may cause damage to the vehicle, and possibly a fire or
injury.
● Never use a fuse of a higher amperage rating than that indicated, or use
any other object in place of a fuse.
● Always use a genuine Toyota fuse or equivalent.
Never replace a fuse with a wire, even as a temporary fix.
● Do not modify the fuses or fuse boxes.
NOTICE
■Before replacing fuses
Have the cause of electrical overload determined and repaired by any
authorized Toyota retailer or Toyota authorized repairer, or any reliable
repairer as soon as possible.
Page 659 of 772

6597-3. Do-it-yourself maintenance
PRIUS PHV_OM_OM47C99E_(EE)
7
Maintenance and care
WARNING
■Replacing light bulbs
● Be sure to stop the hybrid system and turn off the lights. Do not attempt to
replace the bulb immediately after turning off the lights.
The bulbs become very hot and may cause burns.
● Do not touch the glass portion of the light bulb with bare hands. When it is
unavoidable to hold the glass portion, use and hold with a clean dry cloth
to avoid getting moisture and oils on the bulb.
Also, if the bulb is scratched or dropped, it may blow out or crack.
● Fully install light bulbs and any parts used to secure them. Failure to do so
may result in heat damage, fire, or water entering the light unit. This may
damage the back-up lights or cause condensation to build up on the lens.
● Do not attempt to repair or disassemble light bulbs, connectors, electric
circuits or component parts.
Doing so may result in death or serious injury due to electric shock.
● Do not replace the right-hand back-up light immediately after the vehicle
has been driven.
After the vehicle has been driven the exhaust pipe will be extremely hot,
and touching the exhaust pipe may result in burns.
● Use gloves and other protection to prevent injuries on vehicle parts.
There is the danger of being injured on the edges of parts.
■ To prevent damage or fire
● Make sure bulbs are fully seated and locked.
● Check the wattage of the bulb before installing to prevent heat damage.
Page 661 of 772
661
8When trouble arises
PRIUS PHV_OM_OM47C99E_(EE)
8-1. Essential information
Emergency flashers ........... 662
If your vehicle has to
be stopped in an
emergency ....................... 663
8-2. Steps to take in an
emergency
If your vehicle needs
to be towed ...................... 664
If you think something is
wrong ............................... 670
If a warning light turns on
or a warning buzzer
sounds ............................. 671
If a warning message is
displayed ......................... 680
If you have a flat tire .......... 688
If the hybrid system will
not start............................ 706
If the electronic key does
not operate properly ........ 708
If the 12-volt battery is
discharged ....................... 712
If your vehicle
overheats ......................... 718
If the vehicle becomes
stuck ................................ 723
Page 663 of 772

6638-1. Essential information
PRIUS PHV_OM_OM47C99E_(EE)
8
When trouble arises
If your vehicle has to be stopped in an
emergency
Steadily step on the brake pedal with both feet and firmly depress it.
Do not pump the brake pedal repeatedly as this will increase the effort
required to slow the vehicle.
Shift the shift position to N.
If the shift position is shifted to N
After slowing down, stop the vehicle in a safe place by the road.
Stop the hybrid system.
If the shift position cannot be shifted to N
Keep depressing the brake pedal with both feet to reduce vehicle
speed as much as possible.
To stop the hybrid system,
press and hold the power
switch for 2 consecutive sec-
onds or more, or press it briefly
3 times or more in succession.
Stop the vehicle in a safe place by the road.
Only in an emergency, such as if it becomes impossible to stop
the vehicle in the normal way, stop the vehicle using the follow-
ing procedure:
1
2
3
4
3
Press and hold for 2 seconds or
more, or press briefly 3 times or
more
4
WARNING
■ If the hybrid system has to be turned off while driving
Power assist for the steering wheel will be lost, making the steering wheel
heavier to turn. Decelerate as much as possible before turning off the hybrid
system.
5
Page 664 of 772

6648-2. Steps to take in an emergency
PRIUS PHV_OM_OM47C99E_(EE)
If your vehicle needs to be towed
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be locked due
to the parking lock. Contact any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer or commercial towing ser-
vice.
● There is a malfunction in the shift control system. (P. 354, 686)
● There is a malfunction in the immobilizer system. (P. 7 5 )
● There is a malfunction in the smart entry & start system. (P. 708)
● The 12-volt battery is discharged. (P. 712)
The following may indicate a problem with your hybrid transmission.
Contact any authorized Toyota retailer or Toyota authorized repairer,
or any reliable repairer or commercial towing service before towing.
● The hybrid system warning message is displayed and the vehicle
does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota retailer or Toyota authorized
repairer, or any reliable repairer or commercial towing service,
using a wheel-lift type truck or flatbed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is not possible to be towed by another vehicle
Situations when it is necessary to contact dealers before towing
Page 668 of 772

6688-2. Steps to take in an emergency
PRIUS PHV_OM_OM47C99E_(EE)
■While towing
If the hybrid system is off, the power assist for the brakes and steering will not
function, making steering and braking more difficult.
■ Wheel nut wrench
Wheel nut wrench is installed in luggage compartment. ( P. 6 2 8 )
■ Towing eyelet installation hole on the rear of the vehicle
The hole is equipped for fastening the
vehicle while shipping. The towing eyelet
installed in this hole cannot be used for
towing another vehicle.
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ When towing the vehicle
■ While towing
● When towing using cables or chains, avoid sudden starts, etc. which place
excessive stress on the towing eyelets, cables or chains. The towing eye-
lets, cables or chains may become damaged, broken debris may hit peo-
ple, and cause serious damage.
● Do not turn the power switch off.
This may lead to an accident as the front wheels will be locked by the
parking lock.
Be sure to transport the vehicle with the
front wheels raised or with all four wheels
raised off the ground. If the vehicle is
towed with the front wheels contacting
the ground, the drivetrain and related
parts may be damaged or electricity gen-
erated by the operation of the motor may
cause a fire to occur depending on the
nature of the damage or malfunction.
Page 669 of 772

6698-2. Steps to take in an emergency
PRIUS PHV_OM_OM47C99E_(EE)
8
When trouble arises
WARNING
Observe the following precautions.
Failure to do so may result in death or serious injury.
■ Installing towing eyelets to the vehicle
● The towing eyelets are only for the vehicle equipped with them. Do not use
the towing eyelets for another vehicle, and do not use the towing eyelets
for this vehicle on another vehicle.
● Make sure that towing eyelets are installed securely.
If not securely installed, towing eyelets may come loose during towing.
NOTICE
■ To prevent damage to the vehicle when towing using a wheel-lift type
truck
When raising the vehicle, ensure adequate ground clearance for towing at
the opposite end of the raised vehicle. Without adequate clearance, the
vehicle could be damaged while being towed.
■ To prevent damage to the vehicle when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.
■ To prevent damage to the vehicle during emergency towing
Do not secure cables or chains to the suspension components.