Page 187 of 772

187
2
2-2. Charging
Plug-in hybrid system
PRIUS PHV_OM_OM47C99E_(EE)
When normal charging cannot be carried
out
Refer to the following table and carry out the appropriate correction
procedure.
When charging does not start, even though the normal proce-
dure is followed, check each of the following items.
If a message is shown on the multi-information display, also refer to
P. 192.
When normal charging cannot be carried out
Likely causeCorrection procedure
The power source indicator on the CCID (Charging Circuit Interrupting
Device) does not illuminate, even though the plug is connected to an
external power source.
Plug is not properly connected to
socketCheck that the plug is properly con-
nected to the socket.
Power is outAfter power is restored, carry out the
charging procedure again.
Remote switch is offIf the remote switch is equipped,
turn the switch on.
Building breaker is tripped and
power is cut off
Check that the breaker is connected
and if there is no malfunction, check
if the vehicle can be charged
through another socket.
If charging is possible, the first
socket may have a malfunction.
Contact the building or facility man-
ager, or an electrician.
Short circuit between CCID
(Charging Circuit Interrupting
Device) and plugImmediately stop charging and con-
tact any authorized Toyota retailer or
Toyota authorized repairer, or any
reliable repairer.
Page 190 of 772

1902-2. Charging
PRIUS PHV_OM_OM47C99E_(EE)
Charging starts immediately, even though charge schedule is registered
“Charge Now” is set to “On”
When charging according to the
timer, set “Charge Now” to “Off”.
(P. 179)
Charge schedule is set to “Off”Check that charge schedule is not
set to “Off”. (P. 177)
Charging mode is set to “Departure”
and schedule departure time is
close to current time
When the system determines that
there is no time to finish charging by
the set scheduled departure time, it
starts charging immediately. Check
the charge schedules.
Charging cable was removed and
reinserted while charging indicator
was flashing
If the charging cable is removed and
reinserted while the charging indica-
tor is flashing, the charging timer is
canceled (P. 163). Temporarily
remove the charging cable, and then
reconnect it.
The Remote Air Conditioning Sys-
tem was operated
When the Remote Air Conditioning
System is operated, the system will
start charging immediately, even if
the charge schedule is registered.
To carry out charging using the
timer, stop the Remote Air Condi-
tioning System, and then reconnect
the charging cable.
“Traction Battery Heater” (P. 149)
operated
When the charging mode is set to
“Departure”, “Traction Battery
Heater” may operate before
charging starts. Check the status of
the charging indicator. (P. 125)
Charging ends earlier than time set in “Departure”
Charging end time does not match
estimated end time due to condition
of power source or outside tempera-
tureIf sudden changes in temperature or
changes in the condition of the
power source occur while charging,
charging may end earlier than the
time estimated by the system.
Likely causeCorrection procedure
Page 272 of 772
2724-1. Key information
PRIUS PHV_OM_OM47C99E_(EE)
Keys
The following keys are provided with the vehicle.
Electronic keys
• Operating the smart entry &
start system (P. 287)
• Operating the wireless remote
control function
• Operating the Remote Air Con-
ditioning System (P. 542)
Mechanical keys
Key number plate
Locks all the doors (P. 277)
Closes the side windows
*
(P. 277)
Unlocks all the doors (P. 277)
Opens the side windows
*
(P. 277)
Operates Remote Air Condi-
tioning System (P. 542)
*: These settings must be customized at any authorized Toyota retailer or
Toyota authorized repairer, or any reliable repairer.
The keys
1
2
3
Wireless remote control
1
2
3
4
5
Page 274 of 772

2744-1. Key information
PRIUS PHV_OM_OM47C99E_(EE)■Electronic key battery depletion
●The standard battery life is 1 to 2 years.
●If the battery becomes low, an alarm will sound in the cabin and a message
will be displayed on the multi-information display when the hybrid system
stops.
●As the electronic key always receives radio waves, the battery will become
depleted even if the electronic key is not used. The following symptoms indi-
cate that the electronic key battery may be depleted. Replace the battery
when necessary. (P. 646)
• The smart entry & start system or the wireless remote control does not
operate.
• The detection area becomes smaller.
• The LED indicator on the key surface does not turn on.
You can replace the battery by yourself (P. 646). However, as there is a
danger that the electronic key may be damaged, it is recommended that
replacement is carried out by any authorized Toyota retailer or Toyota
authorized repairer, or any reliable repairer.
●To avoid serious deterioration, do not leave the electronic key within 1 m
(3 ft.) of the following electrical appliances that produce a magnetic field:
•TVs
• Personal computers
• Cellular phones, cordless phones and battery chargers
• Table lamps
• Induction cookers
Page 277 of 772

2774-2. Opening, closing and locking the doors
PRIUS PHV_OM_OM47C99E_(EE)
4
Operation of each component
Side doors
◆Smart entry & start system
Carry the electronic key to enable this function.
Grip the front door handle to
unlock all the doors.
Make sure to touch the sensor
on the back of the handle.
The doors cannot be unlocked
for 3 seconds after the doors are
locked.
Touch the lock sensor (the indentation on the surface of the front
door handle) to lock the doors.
Check that the door is securely locked.
◆Wireless remote control
Locks all the doors
Check that the door is securely
locked.
Press and hold to close the side
windows.
*
Unlocks all the doors
Press and hold to open the side
windows.
*
*
: These settings must be customized at any authorized Toyota retailer or
Toyota authorized repairer, or any reliable repairer.
The vehicle can be locked and unlocked using the entry func-
tion, wireless remote control or door lock switches.
Unlocking and locking the doors from the outside
1
2
1
2
Page 278 of 772

2784-2. Opening, closing and locking the doors
PRIUS PHV_OM_OM47C99E_(EE)
■Operation signals
The emergency flashers flash to indicate that the doors have been locked/
unlocked. (Locked: Once; Unlocked: Twice)
■Security feature
If a door is not opened within approximately 30 seconds after the vehicle is
unlocked, the security feature automatically locks the vehicle again.
■When the door cannot be locked by the lock sensor on the surface of the
door handle
■Door lock buzzer
If an attempt to lock the doors is made when a door is not fully closed, a
buzzer sounds continuously for 5 seconds. Fully close the door to stop the
buzzer, and lock the vehicle once more.
■Setting the alarm (if equipped)
Locking the doors will set the alarm system. (P. 88)
■If the smart entry & start system or the wireless remote control does not
operate properly
●Use the mechanical key to lock and unlock the doors. (P. 708)
●Replace the key battery with a new one if it is depleted. (P. 646) When the door cannot be locked even if
the lock sensor on the surface of the door
handle is touched by a finger, touch the
lock sensor with the palm.
When gloves are being worn, remove the
gloves.
Page 280 of 772
2804-2. Opening, closing and locking the doors
PRIUS PHV_OM_OM47C99E_(EE)
The door cannot be opened from
inside the vehicle when the lock is
set.
Unlock
Lock
These locks can be set to prevent
children from opening the rear
doors. Push down on each rear
door switch to lock both rear doors.
■Using the mechanical key
The doors can also be locked and unlocked with the mechanical key.
(P. 708)
■Open door warning buzzer
If the vehicle speed reaches 5 km/h (3 mph), the master warning light flashes
and a buzzer sounds to indicate that the door(s) is not fully closed.
The open door(s) is displayed on the multi-information display.
■Conditions affecting the operation of the smart entry & start system or
wireless remote control
P. 290
■Customization
Settings (e.g. operation signal) can be changed.
(Customizable features: P. 738)
Rear door child-protector lock
IO42PH016
1
2
Page 282 of 772
2824-2. Opening, closing and locking the doors
PRIUS PHV_OM_OM47C99E_(EE)
Back door
◆Smart entry & start system
Carry the electronic key to enable this function.
Locks all the doors
Check that the door is securely
locked.
Unlocks all the doors
The doors cannot be unlocked
for 3 seconds after the doors are
locked.
◆Wireless remote control
P. 2 7 7
◆Door lock switches
P. 2 7 9
Raise the back door while pushing
up the back door opener switch.
The back door can be unlocked/locked and opened/closed by
the following procedures.
1
2
Opening the back door from outside the vehicle