Page 500 of 592

5008-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
The following messages may be displayed. Take the appropriate
action as shown below:
■If “12-volt battery low. Shifting unavailable. Read Owner’s
Manual.” is displayed
Indicates that an attempt was made to change the shift position
when the voltage of the 12-volt battery was low.
Charge or replace the 12-volt battery.
■If “Shifting temporar ily unavailable. Wait a moment and try
again.” is displayed
Indicates that the shift lever and P position switch were operated
repeatedly in quick succession.
Wait approximately 20 seconds a nd then change the shift position.
■If “Switched to N. To engage P mode, stop car then press P
switch.” is displayed
Indicates that the P position swit ch has been pressed while driving
and that the shift position has been changed to N automatically.
To enable shifting to P, stop the vehicle completely and press the P
position switch. To continue driving, change the shift position to D or
R.
If the shifting operation of the hybrid transmission is rejected
Page 501 of 592

5018-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
8
When trouble arises
If any of the following messages are displayed, have the vehicle
inspected by any authorized Toyota de aler or repairer, or another duly
qualified and equipped professi onal as soon as possible.
When parking, park the vehicle on level ground and firmly set the
parking brake.
■If “P lock malfunction. When park ing, park in flat place and
apply parking brake securely” is displayed
Indicates the following:
● The parking lock mechanism may not operate. Also, changing
the shift position to P may not be possible.
● The hybrid system may not be able to be started.
● The power switch may not be able to be turned off.
If the power switch cannot be turned off, set the parking brake and
then operate the power switch to turn it off.
■If “Shift system failure. When parking, apply parking brake.
Read Owner’s Manual.” is displayed
Refer to “P lock malfunction. Wh en parking, park in flat place and
apply parking brake securely.”.
■If “Shift system comm. failure . When parking, apply parking
brake. Read Owner’s Manual.” is displayed
Indicates that the automatic P po sition selection function may not
be operating.
Before turning the power switch off, press the P position switch.
Verify that the shift position has been changed to P by checking the
shift position indicators.
■If “12-volt battery low. When parking, apply parking brake.
Read Owner’s Manual.” is displayed
Indicates the following:
● 12-volt battery may not be charged sufficiently.
● Changing the shift position to P may not be possible.
● The hybrid system may not be able to be started.
Charge or replace the 12-volt batt ery. After charging the 12-volt bat-
tery, the message may be displayed until the shift position is
changed from P.
If caution about parking is necessary
Page 502 of 592

5028-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
If any of the following messages are displayed, take the appropriate
actions as shown below:
■If “Press brake when vehicle is stopped. Hybrid system may
overheat.” is displayed
Message is displayed when the accelerator pedal is depressed to
maintain the vehicle position when stopped on an upward slope,
etc.
If this continues, the hybrid sy stem may overheat. Release the
accelerator pedal and depress the brake pedal.
■If “Hybrid battery low. Hybrid system stopped. Shift to P and
restart.” is displayed
Message is displayed when the remaining charge for the hybrid
battery (traction battery) is low, because vehicle has been shifted N
for a long period of time.
When operating the vehicle, re start the hybrid system.
■If “Hybrid system malfunction. Stop in a safe place. See
owner’s manual.” is displayed
Refer to “If a message instructing to refer to the Owner’s Manual is
displayed”. ( P. 504)
If a message about the hybrid system or hybrid battery (traction
battery) is displayed
Page 503 of 592

5038-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
8
When trouble arises
■If “Hybrid battery low. Shift out of N to recharge.” is displayed
Message is displayed when the remaining charge for the hybrid
battery (traction battery) is low.
As the hybrid battery (traction battery) cannot be charged when the
shift position is in N, when stopped for long periods of time change
the shift position to P.
■If “Hybrid system overheated. Reduced output power.” is dis-
played
This message may be displayed wh en driving under severe operat-
ing conditions.
(For example, when driving up a long steep hill.)
Handling method: P. 5 4 4
■If “Maintenance required for hybrid battery cooling parts at
your dealer.” is displayed
The filter may be clogged, the ai r intake vent may be blocked or
there may be a gap in the duct. Have maintenance performed on
the hybrid battery (traction batt ery) cooling component at any
authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
Page 504 of 592

5048-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
●If any of the following messages are displayed, take the appropriate
actions as shown on the following pages in this Owner’s Manual:
• “12-volt battery low. Shifting unavailable. Read Owner’s Man-
ual.”: P. 500
• “Shift system failure. When pa rking, apply parking brake. Read
owner’s manual.”: P. 5 0 1
• “Shift system comm. failure. W hen parking, apply parking brake.
Read owner’s manual.”: P. 501
• “12-volt battery low. When park ing, apply parking brake. Read
Owner’s Manual.”: P. 501
● If the following messages are displayed, there may be a malfunc-
tion.
Immediately stop the vehicle in a safe place and contact any autho-
rized Toyota dealer or repairer, or another duly qualified and
equipped professional.
• “Brake effectiveness is reduced due to failure, please stop in a
safe area and check manual.”
• “Hybrid system malf unction. Stop in a safe place. See owner’s
manual.”
● If the following message is displayed, there may be a malfunction.
Immediately have the vehicle in spected by any authorized Toyota
dealer or repairer, or another duly qualified and equipped profes-
sional.
• “Shift system failure. Read Owner’s Manual.”
If a message instructing to refer to the Owner’s Manual is dis-
played
Page 534 of 592

5348-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
One of the following may be the cause of the problem:
● The electronic key may not be functioning properly. (P. 537)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
● There may be a malfunction in the immobilizer system. (P. 8 2 )
● There may be malfunction in the P position control system.*
( P. 215, 498)
● The hybrid system may be malfunctioning due to an electrical prob-
lem such as electronic key battery depletion or a blown fuse. How-
ever, depending on the type of malfunction, an interim measure is
available to start the hybrid system. ( P. 535)
*: It may not be possible to shift the shift position from P to another position.
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. (P. 539)
● The 12-volt battery terminal connections may be loose or corroded.
( P. 434)
If the hybrid system will not start
Reasons for the hybrid system not starting vary depending on
the situation. Check the follo wing and perform the appropriate
procedure:
The hybrid system will not st art even though the correct starting
procedure is being followed. ( P. 211)
The interior lights and headlights are dim, or the horn does not
sound or sounds at a low volume.
Page 535 of 592

5358-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
8
When trouble arises
One of the following may be the cause of the problem:
● The 12-volt battery may be discharged. (P. 539)
● One or both of the 12-volt battery terminals may be disconnected.
( P. 434)
Contact any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional if the problem cannot be repaired, or if repair
procedures are unknown.
When the hybrid system does not start, the following steps can be
used as an interim measure to star t the hybrid system if the power
switch is functioning normally.
Do not use this starting procedure except in case of emergency.
Set the parking brake.
Turn the power switch to ACCESSORY mode.
Press and hold the power switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Have the vehicle inspected by any
authorized Toyota dealer or repairer, or another duly qualified and
equipped professional.
The interior lights and headlight s do not turn on, or the horn
does not sound.
Emergency start function
1
2
3
Page 536 of 592
5368-2. Steps to take in an emergency
UK AURIS_HV_HB_EE (OM12M49E)
Use the mechanical key (P.
121) in order to perform the fol-
lowing operations:
Locks all the doors
Unlocks all the doors
If the electronic key does not operate
properly
If communication between the electronic key and vehicle is
interrupted ( P. 137) or the electronic key cannot be used
because the battery is depleted, the smart entry & start system,
push button start and wireless remote control cannot be used. In
such cases, the doors can be opened and the hybrid system can
be started by following the procedure below.
Locking and unlocking the doors
1
2