18VF-926-AA
RAM ProMaster SECOND Edition User GUIDE
DOWNLOAD A FREE ELECTRONIC COPY OF
THE MOST UP-TO-DATE OWNER’S MANUAL, MEDIA
AND WARRANTY BOOKLET BY VISITING:
WWW.MOPAR.COM/EN-US/CARE/OWNERS-MANUAL.HTML (U.S. RESIDENTS); WWW.OWNERS.MOPAR.CA (CANADIAN RESIDENts).
RAMTRUCKS.COM (U.S.) ramtrucks.ca (CANADA)
©2017 FCA US LLC. All Rights Reserved. RAM is a registered trademark of FCA US LLC.
WHETHER IT’S PROVIDING INFORMATION
ABOUT SPECIFIC PRODUCT FEATURES,
TAKING A TOUR THROUGH YOUR VEHICLE’S HERITAGE, KNOWING WHAT STEPS TO
TAKE FOLLOWING AN ACCIDENT, OR SCHEDULING YOUR NEXT APPOINTMENT, WE KNOW YOU’LL FIND THE APP AN IMPORTANT EXTENSION OF YOUR RAM VEHICLE. SIMPLY
DOWNLOAD THE APP, SELECT YOUR MAKE AND MODEL
AND ENJOY THE RIDE. TO GET THIS APP, GO DIRECTLY TO
THE APP STORE OR GOOGLE PLAY AND ENTER THE SEARCH KEYWORD “RAM TOOLBOX” (U.S. residents ONLY).
WWW.RAMTRUCKS.COM/EN/OWNERS (U.S.) or
WWW.OWNERS.MOPAR.CA (CANADA) PROVIDES SPECIAL OFFERS TAILORED TO YOUR NEEDS, CUSTOMIZED VEHICLE GALLERIES, PERSONALIZED SERVICE RECORDS AND MORE.
TO GET THIS INFORMATION, JUST CREATE AN ACCOUNT AND CHECK BACK OFTEN.
Get warranty and other information online – you
can review and print or download a copy of the
owner’s manual, navigation/uconnect manuals
and the limited warranties provided by FCA US LLC for your vehicle by visiting www.mopar.com (U.S.)
or WWW.OWNERS.MOPAR.CA (CANADA). Click on the
applicable link in the “popular topics” area of the
www.mopar.com (U.S.) or WWW.OWNERS.MOPAR.CA (CANADA) homepage and follow the instructions
to select the applicable year, make and model of your vehicle.
3110991_18b_Ram_ProMaster_UG_070717.indd 17/7/17 10:05 AM
2018
RAM
PROMASTER
USER
GUIDE
This guide has been prepared to help you get quickly acquainted with your new RAM brand vehicle
and to provide a convenient reference source for common questions. Howev\
er, it is not a substitute for your Owner’s Manual.
For complete operational instructions, maintenance procedures and import\
ant safety messages, please consult your Owner’s Manual, Navigation/Uconnect manuals found on the website on the back c\
over and
other Warning Labels in your vehicle.
Not all features shown in this guide may apply to your vehicle. For additional information on accessories
to help personalize your vehicle, visit www.mopar.com (U.S.), www.mopar.ca (Canada) or your local
RAM brand dealer.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of collisions. Your driving ability can
be seriously impaired with blood alcohol levels far below the legal mini\
mum. If you are drinking, don’t
drive. Ride with a designated non-drinking driver, call a cab, a friend, or use public transportation.
WARNING
Driving after drinking can lead to a collision. Your perceptions are less sharp, your reflexes are slower,
and your judgment is impaired when you have been drinking. Never drink a\
nd then drive.
IMPORTANT
Get warranty and other information online – you can review and print \
or download a copy of the Owner’s Manual, Navigation/Uconnect manuals and the limited warranties provided by FCA US LLC for your
vehicle by visiting www.mopar.com (U.S.) or www.owners.mopar.ca (Canada). Click on the applicable
link in the “Popular Topics” area of the www.mopar.com (U.S.) or www.owners.mopar.ca (Canada)
homepage and follow the instructions to select the applicable year, make and model of your vehicle.
This User Guide is intended to familiarize you with the important featur\
es of your vehicle. Your Owner’s Manual, Navigation/Uconnect manuals and Warranty Booklet can be found by visiting the website on the
back cover of your User Guide. We hope you find these resources useful. U.S. residents can purchase
replacement kits by visiting www.techauthority.com and Canadian residents can purchase replacement
kits by calling 1 800 387-1143.
The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in a collision and personal injury. FCA US LLC strongly recommends that the
driver use extreme caution when using any device or feature that may tak\
e their attention off the road. Use of
any electrical devices, such as cellular telephones, computers, portable\
radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous and coul\
d lead to a serious collision. Texting while driving is also dangerous and should never be done while the vehic\
le is moving. If you find yourself
unable to devote your full attention to vehicle operation, pull off the \
road to a safe location and stop your
vehicle. Some states or provinces prohibit the use of cellular telephone\
s or texting while driving. It is always the driver’s responsibility to comply with all local laws.
3110991_18b_Ram_ProMaster_UG_070717.indd 27/7/17 10:05 AM
Locking Doors With A Key
1. Insert the key with either side up.
2. Turn the key to the right to lock the door.
3. Turn the key to the left to unlock the door.
For maintenance procedures, refer to “Dealer
Service” in “Servicing And Maintenance” in
the Owner’s Manual at
www.mopar.com/en-us/
care/owners-manual.html (U.S. Residents) or
www.owners.mopar.ca (Canadian Residents).
General Information
The following regulatory statement applies to
all radio frequency (RF) devices equipped in
this vehicle:
This device complies with Part 15 of the FCC
Rules and with Industry Canada license-
exempt RSS standard(s). Operation is sub-
ject to the following two conditions:
1. This device may not cause harmful inter- ference, and
2. This device must accept any interference received, including interference that may
cause undesired operation. NOTE:
Changes or modifications not expressly ap-
proved by the party responsible for compli-
ance could void the user’s authority to oper-
ate the equipment.
SEATS
Seats are a part of the Occupant Restraint
System of the vehicle.
WARNING!
• It is dangerous to ride in a cargo area,
inside or outside of a vehicle. In a colli-
sion, people riding in these areas are
more likely to be seriously injured or
killed.
• Do not allow people to ride in any area of
your vehicle that is not equipped with
seats and seat belts. In a collision,
people riding in these areas are more
likely to be seriously injured or killed.
• Be sure everyone in your vehicle is in a
seat and using a seat belt properly.
Heated Seats — If Equipped
On some models, the front driver and passen-
ger seats may be equipped with heaters in
both the seat cushions and seatbacks. The
controls for the front heated seats are located
on the lower outboard side of the seat.
Push the switch once to turn on the heated
seats. Push the switch a second time to shut
the heating elements off.
Heated Seat Switch
13
Headlights
To turn on the headlights, turn the end of the
multifunction lever to the headlight position.
When the headlight switch is on, the parking
lights, taillights, license plate light, the clear-
ance lights and instrument panel lights are
also turned on. To turn off the headlights,
turn the end of the multifunction lever back
to the O (Off) position.
High Beam/Low Beam Select
Switch
Pull the multifunction lever toward you to
switch the headlights to high beam. Pull the
lever a second time to switch the headlights
back to low beam.
Parking Lights
These lights can only be turned on with igni-
tion key in the STOP position or removed, by
moving the end of the multifunction lever to
O (off) position and then to the headlight
position.The warning light telltale in the instrument
panel comes on. The lights stay on until the
next ignition cycle is performed.
Turn Signals
Move the multifunction lever up or down and
the arrows on each side of the instrument
cluster flash to show proper operation of the
front and rear turn signal lights.
NOTE:
If either light remains on and does not flash,
or there is a very fast flash rate, check for a
defective outside light bulb. If an indicator
fails to light when the lever is moved, it would
suggest that the indicator bulb is defective.
Lane Change Assist
Tap the lever up or down once, without mov-
ing beyond the detent, and the turn signal
(right or left) will flash five times then auto-
matically turn off.
INTERIOR LIGHTS
The courtesy lights, dome lights, and map
lights are mounted between the sun visors on
the overhead shelf. Each light is turned on by
pushing the corresponding switch.
The courtesy lights will turn on when you use
the key fob or manually from the driver door
cylinder to unlock the doors or open any door.
The lights will fade to off after approximately
30 seconds, or they will immediately fade to
off once the ignition switch is turned to ON/
RUN from the OFF position.
WIPERS AND WASHERS
Front Wiper Operation
The windshield wiper/washer lever is located
on the right side of the steering column.
There are five different modes of operation
for the front windshield wipers. The wind-
shield wiper lever can be raised or lowered to
access the modes.
17
Manual Climate Control Descriptions
IconDescription
A/C Button
Push the A/C button to engage the Air Conditioning (A/C). A LED will illuminate when the A/C system is engaged.
Recirculation Button
Press and release this button to change the system between recirculation mode and outside air mode. Recirculation can
be used when outside conditions such as smoke, odors, dust, or high humidity are present.
NOTE:
• Continuous use of the Recirculation mode may make the inside air stuffy and window fogging may occur. Extended
use of this mode is not recommended.
• The use of the Recirculation mode in cold or damp weather could cause windows to fog on the inside, because of
moisture buildup inside the vehicle. Select the outside air position for maximum defogging.
• Recirculation can be used in all modes except for Defrost.
• The A/C can be deselected manually without disturbing the mode control selection.
Front Defrost Mode
Turn the Knob to the Front Defrost position. Air comes from the windshield and side window demist outlets. When
the defrost button is selected, the blower level will increase. Use Defrost mode with maximum temperature settings
for best windshield and side window defrosting and defogging.
Rear Defrost Button
Push and release the Rear Defrost Control button to turn ON the rear window defroster and the heated outside mir-
rors (if equipped). An indicator will illuminate when the rear window defroster is ON. The rear window defroster auto-
matically turns OFF after ten minutes.
GETTING TO KNOW YOUR VEHICLE
20
IconDescription
Floor Mode
Floor Mode
Air comes from the floor outlets. A slight amount of air is directed through the defrost and side window demister out-
lets.
Mix Mode
Mix Mode
Air is directed through the floor, defrost, and side window demister outlets. This setting works best in cold or snowy con-
ditions that require extra heat to the windshield. This setting is good for maintaining comfort while reducing moisture on
the windshield.
CAUTION!
Failure to follow these cautions can cause
damage to the heating elements:
• Use care when washing the inside of the rear window. Do not use abrasive
window cleaners on the interior surface
of the window. Use a soft cloth and a
mild washing solution, wiping parallel
to the heating elements. Labels can be
peeled off after soaking with warm
water.
• Do not use scrapers, sharp instru-
ments, or abrasive window cleaners on
the interior surface of the window.
CAUTION!
• Keep all objects a safe distance fromthe window.
Additional Rear Climate Control —
If Equipped
This switch, mounted on the instrument
panel to the left of the steering column,
activates the additional rear heating/air con-
ditioning system vent.
NOTE:
The switch must be enabled for operation by
the Upfitter.
Climate Control Functions
A/C (Air Conditioning)
The Air Conditioning (A/C) button allows the
operator to manually activate or deactivate
the air conditioning system. When the air
conditioning system is turned on, cool dehu-
midified air will flow through the outlets into
the cabin. For improved fuel economy, press
the A/C button to turn off the air conditioning
and manually adjust the blower and airflow
mode settings. Also, make sure to select only
Panel, Bi-Level or Floor modes.
GETTING TO KNOW YOUR VEHICLE
22
NOTE:
• If fog or mist appears on the windshield orside glass, select Defrost mode and in-
crease blower speed if needed.
• If your air conditioning performance seems lower than expected, check the front of the
A/C condenser (located in front of the ra-
diator), for an accumulation of dirt or in-
sects. Clean with a gentle water spray from
the front of the radiator and through the
condenser.
Recirculation
When outside air contains smoke, odors, or
high humidity, or if rapid cooling is desired,
you may wish to recirculate interior air by
pressing the Recirculation control button.
The recirculation indicator will illuminate
when this button is selected. Press the button
a second time to turn off the Recirculation
mode and allow outside air into the vehicle. NOTE:
In cold weather, use of recirculation mode
may lead to excessive window fogging. On
systems with Manual Climate Controls, the
Recirculation mode is not allowed in Defrost
mode to improve window clearing operation.
Recirculation will be disabled automatically
if this mode is selected. Attempting to use
Recirculation while in this mode will cause
the LED in the control button to blink and
then turn off.
Operating Tips
Summer Operation
The engine cooling system must be protected
with a high-quality antifreeze coolant to pro-
vide proper corrosion protection and to pro-
tect against engine overheating. A solution of
50% OAT (Organic Additive Technology) cool-
ant that meets the requirements of FCA Ma-
terial Standard MS.90032 and 50% water is
recommended. Refer to “Dealer Service” in
“Servicing And Maintenance” for proper
coolant selection.
Winter Operation
Use of the air Recirculation mode during
winter months is not recommended because
it may cause window fogging.
Vacation Storage
Any time you store your vehicle or keep it out
of service (i.e., vacation) for two weeks or
more, run the air conditioning system at idle
for about five minutes in the fresh air and
high blower setting. This will ensure ad-
equate system lubrication to minimize the
possibility of compressor damage when the
system is started again.
Window Fogging
Interior fogging on the windshield can be
quickly removed by turning the mode selector
to Defrost. The Defrost/Floor mode can be
used to maintain a clear windshield and pro-
vide sufficient heating. If side window fog-
ging becomes a problem increase blower
speed. Vehicle windows tend to fog on the
inside in mild but rainy or humid weather.
23
INSTRUMENT CLUSTER DISPLAY
Your vehicle may be equipped with an instru-
ment cluster display, which offers useful in-
formation to the driver. With the ignition in
the STOP/OFF mode, opening/closing of a
door will activate the display for viewing, and
display the total miles, or kilometers, in the
odometer. Your instrument cluster display is
designed to display important information
about your vehicle’s systems and features.
Using a driver interactive display located on
the instrument panel, your instrument clus-
ter display can show you how systems are
working and give you warnings when they are
not. The steering wheel mounted controls
allow you to scroll through the main menus
and submenus. You can access the specific
information you want and make selections
and adjustments.
Location And Controls
The instrument cluster display features a
driver-interactive display that is located in
the instrument cluster.This system allows the driver to select a
variety of useful information by pushing the
switches mounted on the instrument panel.
Examples of menu items are:
• Speed Beep
• Buzzer Volume
• Seat Belt Buzzer (Just Available After SBR
Disable Made By CHR Service)
• Service (Diesel Only)
• Exit Menu
If equipped with a Uconnect system, some
customer programmable features will
display in the radio. Refer to the “Uconnect
Settings” in “Multimedia” in the Owner’s
Manual at
www.mopar.com/en-us/care/
owners-manual.html (U.S. Residents) or
www.owners.mopar.ca (Canadian Residents)
for further information.
The system allows the driver to select infor-
mation by pushing the following buttons
mounted on the instrument panel to the left
of the steering column: •
MODE Button
Push and hold the MODEbutton for a time
longer than one second to access/select the
information screens or submenu screens of
a main menu item. Push and hold the MODE
button for two seconds to reset displayed/
selected features that can be reset.
Display Control Buttons
GETTING TO KNOW YOUR INSTRUMENT PANEL
30