2018 Ram ProMaster Service and maintenance

CD/DVD DISC MAINTENANCE
To keep a CD/DVD in good condition, take the following
precautions:
1. Handle the disc by its edge; avoid touching the surface.
2. If the disc is stained, clean the surface with a soft cloth,wiping from center to edge.
3. Do not apply paper or tape to the disc; avoid scratching the disc.
4. Do not use solvents such as benzene, thinner, cleaners, or anti-static sprays.
5. Store the disc in its case after playing.
6. Do not expose the disc to direct sunlight.
7. Do not store the disc where temperatures may become too high.
NOTE: If you experience difficulty in playing a particular
disc, it may be damaged, (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc) oversized, or
have protection encoding. Try a known good disc before
considering disc player service.
314 MULTIMEDIA

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
316 CUSTOMER ASSISTANCE

In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
320 CUSTOMER ASSISTANCE

Brake Control System, Electronic................89
Brake Fluid .......................... .246, 288
Brake, Parking ............................ .139
Brake System ......................... .246, 280
Anti-Lock (ABS) ..........................88
Fluid Check ........................... .246
Master Cylinder ........................ .246
Parking .............................. .139
Warning Light ...........................76
Brake/Transmission Interlock ..................142
Bulb Replacement ......................... .179
Bulbs, Light .......................... .133, 179
Camera, Rear ............................ .157
Capacities, Fluid .......................... .286
Caps, Filler Fuel ................................. .159
Oil (Engine) ........................... .232
Power Steering ......................... .150
Radiator (Coolant Pressure) .................244
Carbon Monoxide Warning ................131, 285
Cargo Area Features .........................57
Cargo Compartment .........................57
Cargo Light ...............................42
Car Washes .............................. .273Cellular Phone
........................... .306
Certification Label ......................... .161
Changing A Flat Tire .....................195, 248
Chart, Tire Sizing .......................... .250
Check Engine Light (Malfunction Indicator Light) ....84
Checking Your Vehicle For Safety ...............130
Checks, Safety ............................ .130
Child Restraint ........................... .123
Child Restraints Booster Seats ........................... .126
Child Restraints ........................ .123
Child Seat Installation .....................129
Infants And Child Restraints ................125
Older Children And Child Restraints ...........126
Clean

Air Gasoline ........................ .282
Cleaning Wheels ............................... .267
Climate Control ............................45
Cold Weather Operation ..................... .137
Compact Disc (CD) Maintenance ................314
Compact Spare Tire ........................ .265
Contract, Service .......................... .318
Coolant Pressure Cap (Radiator Cap) .............244
Cooling System ........................... .241
Adding Coolant (Antifreeze) .................243
12
INDEX 323

Coolant Capacity........................ .286
Coolant Level ....................... .242, 245
Disposal Of Used Coolant ..................244
Drain, Flush, And Refill ....................242
Inspection ............................. .245
Points To Remember ..................... .245
Pressure Cap ........................... .244
Radiator Cap .......................... .244
Selection Of Coolant (Antifreeze) ..........242, 286
Corrosion Protection ....................... .272
Cruise Light ...............................82
Cupholders ........................... .60, 276
Customer Assistance ....................... .316
Customer Programmable Features ...............291
Dealer Service ............................ .234
Defroster, Windshield ....................... .132
Diagnostic System, Onboard ....................82
Dimmer Control ............................43
Dimmer Switch, Headlight .....................39
Dipsticks Automatic Transmission ....................248
Power Steering ......................... .150
Disabled Vehicle Towing .....................221 Disposal
Antifreeze (Engine Coolant) .................244
Door Ajar .................................75
Door Ajar Light ............................75
Door Locks ................................22
Door Locks, Automatic .......................23
Driver’s Seat Back Tilt ........................23
Driving Through Flowing, Rising, Or Shallow Standing
Water ................................ .174
Electric Remote Mirrors .......................35
Electronic Brake Control System .................89
Electronic Speed Control (Cruise Control) .........150
Electronic Stability Control (ESC) ................90
Electronic Throttle Control Warning Light ..........75
Emergency, In Case Of Freeing Vehicle When Stuck .................219
Jacking ........................... .195, 248
Jump Starting .......................... .214
Emission

Control System Maintenance ............84
Engine ................................. .232
Air Cleaner ............................ .236
Block Heater ........................... .138
Break-In Recommendations .................138
324 INDEX

Service............................... .179
Tire Pressure Monitoring (TPMS) ............77, 95
Traction Control ..........................92
Turn Signal ....................... .38, 82, 133
Warning (Instrument Cluster Description) .....76, 82
Loading Vehicle ....................... .161, 163
Capacities ............................. .163
Tires................................. .254
Locks Automatic Door ..........................23
Door ..................................22
Low Tire Pressure System .....................95
Lubrication, Body ......................... .239
Lug Nuts ............................... .280
Maintenance Free Battery .....................233
Maintenance Schedule ...................... .227
Malfunction Indicator Light (Check Engine) ......80, 84
Manual, Service ........................... .320
Memory Feature (Memory Seat) .................23
Memory Seat ..............................23
Memory Seats And Radio .....................23
Methanol ............................... .283
Mirrors ..................................34
Electric Remote ...........................35 Exterior Folding
..........................35
Heated .................................38
Outside ................................35
Rearview ...............................34
Modifications/Alterations, Vehicle ................6
Monitor, Tire Pressure System ..................95
Mopar Parts ............................. .319
Multi-Function Control Lever ...................38
New Vehicle Break-In Period ..................138
Occupant Restraints .........................99
Octane Rating, Gasoline (Fuel) .................282
Oil, Engine ........................... .235, 286
Capacity .............................. .286
Change Interval ........................ .235
Dipstick .............................. .233
Disposal .............................. .236
Filter ............................. .236,
286
Filter Disposal .......................... .236
Identification Logo ...................... .235
Materials Added To ...................... .236
Pressure Warning Light .....................77
Recommendation .....................235, 286
Synthetic ............................. .236
328 INDEX

Trailer Towing.......................... .169
Tread Wear Indicators .....................261
Wheel Nut Torque ....................... .280
Tire Safety Information ...................... .248
Tire Service Kit ........206, 207, 208, 209, 210, 212, 213
Tongue Weight/Trailer Weight .................167
To Open Hood .............................56
Torque Converter Clutch .....................148
Towing ............................. .163, 221
Disabled Vehicle ........................ .221
Guide ................................ .167
Recreational ........................... .173
Weight ............................... .167
Towing Vehicle Behind A Motorhome ............173
Traction ................................ .174
Traction Control ............................89
Traction Control Switch .......................89
Trailer Sway Control (TSC) ....................93
Trailer Towing ............................ .163
Cooling System Tips ..................... .172
Hitches ............................... .166
Minimum Requirements ....................167
Tips ................................. .171
Trailer And Tongue Weight ..................167
Wiring ............................... .170Trailer Towing Guide
....................... .167
Trailer Weight ............................ .167
Transaxle Automatic ..............................18
Transmission Automatic ......................... .140, 247
Fluid ................................ .288
Maintenance ........................... .247
Transporting Pets ......................... .130
Tread Wear Indicators ...................... .261
Turn Signals ...............................82
Uconnect Voice Command ....................307
Uniform Tire Quality Grades ..................270
Unleaded

Gasoline ........................ .282
Untwisting Procedure, Seat Belt ................106
Vehicle Certification Label ....................161
Vehicle Identification Number (VIN) .............280
Vehicle Loading .....................161, 163, 255
Vehicle Modifications/Alterations .................6
Vehicle Storage ......................... .51, 272
Viscosity, Engine Oil ....................... .235
Voice Recognition System (VR) .................307
332 INDEX