Protection Strategy
In order to “protect” the air suspension system, the vehicle
will disable load leveling as required (suspension over-
loaded, battery charge low, etc.). Load leveling will auto-
matically resume as soon as system operation requirements
are met. See your authorized dealer if system does not
resume.
NOTE:If towing with air suspension refer to “Trailer
Towing” in “Starting And Operating” for further informa-
tion.
Instrument Cluster Display Messages
When the appropriate conditions exist, a message will
appear in the instrument cluster display. Refer to “Instru-
ment Cluster Display” in “Getting To Know Your Instru-
ment Panel” for further information.
An audible chime will be heard whenever a system error
has been detected.
See your authorized dealer for system service if normal
operation does not resume.
Operation
1 — Up Button
2 — Down Button
3 — Entry/Exit Mode Indicator (Customer selectable)
4 — Normal Ride Height Indicator (Customer selectable)
5 — Off-Road 1 Indicator (Customer selectable)
6 — Off-Road 2 Indicator (Customer selectable)
The indicator lamps 3 through 6 will illuminate to show the
current position of the vehicle. Flashing indicator lamps
will show a position which the system is working to
achieve. When raising, if multiple indicator lamps are
Air Suspension Switch
348 STARTING AND OPERATING
WARNING!(Continued)
injury or damage to the system, see your authorized
dealer for service.
Air Suspension Modes
The Air Suspension system has multiple modes to protect
the system in unique situations:
AERO Mode
To improve aerodynamics, the air suspension system has a
feature which will put the vehicle into AERO height
automatically. Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for further
information.
NOTE:This mode is intended to be enabled with engine
running.
Tire/Jack Mode
To assist with changing a tire, the air suspension system
has a feature which allows the automatic leveling to be
disabled. Refer to “Instrument Cluster Display” in “Get-
ting To Know Your Instrument Panel” or “Uconnect Set-
tings” in “Multimedia” if equipped with a touch screen
radio for further information. NOTE:
This mode is intended to be enabled with engine
running.
Transport Mode
For towing your vehicle with four wheels off the road, the
air suspension system has a feature which will put the
vehicle into Entry/Exit height and disable the automatic
load leveling system. Refer to “Instrument Cluster Dis-
play” in “Getting To Know Your Instrument Panel” or
“Uconnect Settings” in “Multimedia” if equipped with a
touch screen radio for further information.
NOTE: This mode is intended to be enabled with engine
running.
Wheel Alignment Mode
Before performing a wheel alignment, this mode must be
enabled. Refer to “Instrument Cluster Display” in “Getting
To Know Your Instrument Panel” or “Uconnect Settings” in
“Multimedia” if equipped with a touch screen radio for
further information.
NOTE: This mode is intended to be enabled with engine
running.
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STARTING AND OPERATING 353
Protection Strategy
In order to “protect” the air suspension system, the vehicle
will disable load leveling as required (suspension over-
loaded, battery charge low, etc.). Load leveling will auto-
matically resume as soon as system operation requirements
are met. See your authorized dealer if system does not
resume.
NOTE:If towing with air suspension refer to “Trailer
Towing” in “Starting And Operating” for further informa-
tion.
Instrument Cluster Display Messages
When the appropriate conditions exist, a message will
appear in the instrument cluster display. Refer to “Instru-
ment Cluster Display” in “Getting To Know Your Instru-
ment Panel” for further information.
An audible chime will be heard whenever a system error
has been detected.
See your authorized dealer for system service if normal
operation does not resume.
Operation
The indicator lamps 3 through 6 will illuminate to show the
current position of the vehicle. Flashing indicator lamps
will show a position which the system is working to
achieve. When raising or lowering, the flashing indicator
lamp is the position the system is working to achieve.
Air Suspension Switch
1 — Up Button
2 — Down Button
3 — Entry/Exit Mode Indicator Lamp (Customer selectable)
4 — Aero Mode Indicator Lamp (Customer selectable)
5 — Normal Ride Height Indicator Lamp (Customer selectable)
6 — Off-Road Indicator Lamp (Customer selectable)
354 STARTING AND OPERATING
AIR SUSPENSION SYSTEM (2500/3500 MODELS) —
IF EQUIPPED
Description
This air suspension system is a rear leveling ride height
system. The main purpose of this system is to maintain the
truck’s rear ride height level. There are two selectable
heights that can be chosen based on your operating condi-
tions.
The system requires that the ignition be in ON/RUN
position or the engine running with zero vehicle speed for
all user requested changes and load leveling.Normal Ride Height (NRH)
– This is the standard position
of the suspension and is meant for normal driving. It will
automatically adjust to maintain the rear ride height as
conditions change.
Alternate Trailer Height (ATH) – Lowers the vehicle
approximately 1 in (25 mm) for a level truck, to be used as
required while trailer towing. It will automatically adjust
to maintain the rear ride height as conditions change.
Trailer Decoupling/Unloading - The air suspension sys-
tem will load level (lower/exhaust only) for up to 10
minutes after the vehicle is turned off. This allows for easy
removal of a trailer and/or load from the back of the truck
by maintaining the ride height. After 10 minutes you will
need to turn the ignition to the run position for the air
suspension to maintain ride height. If the air suspension
system is disabled using the settings menu (Tire Jack Mode,
Transport Mode or Alignment Mode) the system will
remain disabled when the vehicle is turned off. Reactivat-
ing the air suspension can be accomplished via the settings
menu or driving the vehicle above 5 mph (8 km/h) for Tire
Jack Mode or Alignment Mode and 16 mph (26 km/h) for
Transport Mode.
Rear Leveling Ride Height Switch
356 STARTING AND OPERATING
NOTE:
•Most 3500 models will not lower to Alternate Trailer
Height (ATH) when unloaded.
• Refer to “Trailer Towing” in “Starting And Operating”
for further information.
Ignition OFF Behavior
For a predetermined amount of time after the ignition is off
the air suspension may adjust to maintain a proper appear-
ance.
WARNING!
The air suspension system uses a high pressure vol-
ume of air to operate the system. To avoid personal
injury or damage to the system, see your authorized
dealer for service.
Air Suspension Modes
The air suspension system has multiple modes to protect
the system in unique situations:
Tire/Jack Mode
To assist with changing a tire, the air suspension system
has a feature which allows the automatic leveling to be disabled. This mode is intended to be enabled with engine
running. Refer to “Instrument Cluster Display” in “Getting
To Know Your Instrument Panel” or “Uconnect Settings” in
“Multimedia” if equipped with a touch screen radio for
further information.
NOTE:
This mode is intended to be enabled with engine
running.
Transport Mode
For towing your vehicle with four wheels off the road, the
air suspension system has a feature which will put the
vehicle below Normal Ride Height (NRH) and disable the
automatic load leveling system. This mode is intended to
be enabled with engine running. Refer to “Instrument
Cluster Display” in “Getting To Know Your Instrument
Panel” or “Uconnect Settings” in “Understanding Your
Instrument Panel” if equipped with a touch screen radio
for further information.
NOTE: This mode is intended to be enabled with engine
running.
Wheel Alignment Mode
Before performing a wheel alignment this mode must be
enabled. Refer to “Instrument Cluster Display” in “Getting
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STARTING AND OPERATING 357
water depth, approach angle, and bottom condition.
Murky or muddy water holes are where you want to
hook up tow straps prior to entering. This makes for a
faster, cleaner and easier vehicle recovery. If you are able
to determine you can safely cross, than proceed using
the low and slow method.
CAUTION!
Muddy waters can reduce the cooling system effective-
ness by depositing debris onto the radiator.
• Crossing Ditches, Streams, Shallow Rivers Or Other
Flowing Water – Flowing water can be extremely dan-
gerous. Never attempt to cross a fast running stream or
river even in shallow water. Fast moving water can
easily push your vehicle downstream sweeping it out of
control. Even in very shallow water, a high current can
still wash the dirt out from around your tires putting
you and your vehicle in jeopardy. There is still a high
risk of personal injury and vehicle damage with slower
water currents in depths greater than the vehicle’s
running ground clearance. You should never attempt to
cross flowing water which is deeper than the vehicle’s
running ground clearance. Even the slowest current can
push the heaviest vehicle downstream out of control if the water is deep enough to push on the large surface
area of the vehicle’s body. Before you proceed determine
the speed of the current, the water’s depth, approach
angle, bottom condition and if there are any obstacles,
then cross at an angle heading slightly upstream using
the low and slow technique.
WARNING!
Never drive through fast moving deep water. It can
push your vehicle downstream, sweeping it out of
control. This could put you and your passengers at risk
of injury or drowning.
Airing Down For Off-Road Driving
Running lower tire pressure off-road can improve your
ride comfort and vehicle traction. Reducing the tire air
pressure allows the tire to bulge slightly, improving its
surface area for better flotation and ability to mold or form
to the ground contour. Different terrain, tires, and vehicles
require different tire pressure. Hard surfaces like rock and
heavier vehicles require higher pressures than softer sur-
faces such as sand and lighter vehicles. You will need to
experiment to determine what is right for your situation. It
is easier and faster to let air out than it is to replace it so,
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STARTING AND OPERATING 371
start high and lower it as required. Remember you must
return the tires to normal air pressure before driving on
road or at highway conditions. Be sure you have a way to
return the tires to their normal on road air pressure.
CAUTION!
Reduced tire pressure increases the risk of tire damage
and may cause tire unseating with total loss of air
pressure. To reduce the risk of tire unseating, while at
a reduced tire pressure, drive at slower speeds and
avoid sharp turns or abrupt maneuvers.
Vehicle Recovery
If you drive off-road, you may encounter a situation where
you will need to recover your vehicle. Vehicle recovery
should always be given consideration before attempting a
questionable obstacle. You should never go off-road driv-
ing without the ability to recover your vehicle from a
situation. Having another vehicle with you usually works
best for most situations. The first thing to do is assess the
situation. Why are you stuck? Are you hung up on
something? Would it be easier to go forward or to go
backward? Can you still move the vehicle? Is there an
anchor point to winch to? Are you alone or do you have
another vehicle to help? Is there high risk of vehicledamage during the recovery process? Answering these
questions will help you determine the best method of
recovery. If you can still move the vehicle slightly and the
only issue is slick ground, then rock cycling your vehicle
would be the first choice. If you have ample room, an
additional vehicle and there is low risk of vehicle impinge-
ment on the surroundings, then using a tow strap to the
vehicle tow hooks would be fast and easy. If the vehicle is
severely hung up or in a situation where great care needs
to be taken during the recovery, then nothing can do the job
better than a winch. If you are severely hung up on
something you should jack the vehicle up and stack
something under the wheels to allow the vehicle to roll off
the object without causing further damage. This should be
tried before attempting any recovery method.
CAUTION!
Pulling the vehicle off an obstacle, without first clear-
ing the object, may result in additional underbody
damage.
• Rock Cycling Your Vehicle – Rock cycling your vehicle
is one of the easiest, fastest and most commonly used
methods. This simply involves shifting your vehicle
from DRIVE to REVERSE, while applying throttle after
372 STARTING AND OPERATING
each shift. During this process, for additional traction,
try turning your steering wheel quickly left and right no
more than a ¼ turn. If you are stuck in mud, sand, or
snow try spinning your tires during this process to clean
the debris from the tread and improve the traction. You
want to create a rocking motion with the vehicle. This
helps build vehicle momentum, which hopefully gets
you out. Remember to ease off and on the accelerator
before and after the shift. If after a few rock cycles your
vehicle is not free, stop and try another method of
recovery. Continuous rock cycling will only cause un-
necessary damage to your vehicle and the environment.
CAUTION!
Damage can occur when spinning your tires at an
excessive high speed. Do not spin your tires faster than
an indicated 30 mph (48 km/h).
• Using The Tow Hooks With A Tow Strap – Tow straps
are a quick and easy way to recover your vehicle from
minor situations if you have a secondary vehicle which
is not stuck. The tow hooks on your vehicle are designed
to take the abusive force generated during vehicle
recovery. Do not use the bumper or any other vehicle
component as an attachment point. Using tow straps requires coordination between the two drivers. Good
communication and line of sight are required for a safe
recovery. First connect the tow strap to the correct
attachment points on both vehicles. There should be a
least 20 to 30 feet (6 to 9 meters) between the vehicles to
allow for a safe recovery. If necessary join two tow straps
together usinga1½inch hard wood dowel. This will
keep the straps from becoming knotted and is safer than
using a clevis pin if the strap breaks. Next have the tow
vehicle backup, leaving two to three feet worth of slack
in the strap. Then the tow vehicle, using light throttle,
should accelerate tightening the strap providing the
pulling force needed to free the vehicle. The vehicle
being recovered should assist in the recovery, at the time
of the snap, by slowly spinning the tires in the same
direction as the pulling vehicle. After the vehicle be-
comes free, the driver of the previously stuck vehicle
should signal they are free and should hit their brakes
stopping both vehicles. The driver of the pulling vehicle
should let off the throttle without using the brakes, once
signaled by the other driver. This sequence is important
to avoid having the recovered vehicle hit the pulling
vehicle.
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STARTING AND OPERATING 373