2018 Ram 3500 service

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (888) 242-6342
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
11
CUSTOMER ASSISTANCE 677

to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer’s service contract. It is notresponsible for any service contract other than the manufac-
turer’s service contract. If you purchased a service contract
that is not a manufacturer’s service contract, and you require
service after the manufacturer’s New Vehicle Limited War-
ranty expires, please refer to the contract documents, and
contact the person listed in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
678 CUSTOMER ASSISTANCE

WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedycampaign. However, NHTSA cannot become involved
in individual problems between you, your authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
11
CUSTOMER ASSISTANCE 679

Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
680 CUSTOMER ASSISTANCE

Child Restraint............................252
Child Restraints Booster Seats ............................256
Child Restraints ........................ .252
Child Seat Installation ..................268, 269
How To Stow An Unused ALR Seat Belt ........266
Infants And Child Restraints ................254
Locating The LATCH Anchorages .............262
Lower Anchors And Tethers For Children .......258
Older Children And Child Restraints ...........255
Seating Positions ........................ .257
Cigar Lighter ............................ .137
Clean Air Gasoline ........................ .597
Cleaning Wheels ............................... .578
Climate Control ............................86
Manual ................................86
Cold Weather Operation ..................... .294
Compact Disc (CD) Maintenance ................673
Compact Spare Tire ........................ .575
Contract, Service .......................... .678
Coolant Pressure Cap (Radiator Cap) .............549
Cooling System ............................546
Adding Coolant (Antifreeze) .................548
Coolant Capacity ........................ .603Coolant Level
....................546, 549, 551
Disposal Of Used Coolant ..................549
Drain, Flush, And Refill ....................547
Inspection ..........................549, 551
Points To Remember ..................... .551
Pressure Cap ............................549
Radiator Cap .......................... .549
Selection Of Coolant (Antifreeze) .......547, 603, 604
Corrosion Protection ........................584
Cruise Light ............................. .199
Cupholders ...............................132
Customer Assistance ........................676
Customer

Programmable Features ...............633
Daytime Running Lights ......................74
Dealer Service ............................ .527
Defroster, Rear Window .......................86
Defroster, Windshield .....................86, 280
Delay (Intermittent) Wipers ....................84
Diagnostic System, Onboard ...................200
Differential, Limited-Slip .....................375
Dipsticks Power Steering ..........................394
Disabled Vehicle Towing .....................510
684 INDEX

Ignition Key Removal........................28
Illuminated Entry ...........................83
Immobilizer (Sentry Key) ......................33
Inside Rearview Mirror .................64, 65, 447
Instrument Cluster ..........................198
Instrument Panel Lens Cleaning ................589
Integrated Trailer Brake Controls ................426
Interior Appearance Care .....................587
Interior Lights ..............................80
Intermittent Wipers (Delay Wipers) ...............84
Introduction ................................4
Inverter Outlet (115V) .......................137
Jack Location ..........................468, 485
Jack Operation ............................468
Jump Starting ............................ .502
Key Fob Panic Alarm .............................23
Programming Additional Key Fobs ..........27, 34
Key Fob Battery Service (Remote Keyless Entry) .....24
Key Fob Programming (Remote Keyless Entry) ......27
Key-In Reminder ............................30
Keyless Enter-N-Go ..................... .39, 289
Lock The Vehicle’s Doors ................621, 641 Passive Entry
............................39
Passive Entry Programming ...........39, 621, 641
Key, Replacement ...........................34
Keys ....................................20
Key, Sentry (Immobilizer) ......................33
Lane Change And Turn Signals .................78
Lane Change Assist ..........................79
Latches ................................. .282
Hood .................................112
Lead Free Gasoline ........................ .596
Leaks, Fluid ............................. .282
Life Of Tires ............................. .572
Light Bulbs .......................... .281, 452
Lights .................................. .281
AirBag .........................189, 237, 279
Automatic Headlights ......................76
Brake Assist Warning ..................... .212
Brake Warning ......................... .190
Bulb Replacement ........................452
Cap

Top Clearance .......................458
Cargo .................................79
Center Mounted Stop ..................... .457
Courtesy/Reading ..................... .80, 82
Cruise ............................... .199
688 INDEX

Daytime Running.........................74
Engine Temperature Warning ................191
Exterior ...............................281
Fog ............................78, 197, 455
Four-Wheel Drive Indicator .................327
Hazard Warning Flasher ...................447
Headlights ..............................73
High Beam ..............................74
High Beam/Low Beam Select .................74
Hill Descent Control Indicator ...............214
Illuminated Entry .........................83
Interior ............................. .80, 82
Low Fuel ............................. .196
Malfunction Indicator (Check Engine) ..........192
Park ................................. .198
Passing ................................76
Seat Belt Reminder .......................189
Security Alarm ..........................191
Service ............................... .452
Side Marker ............................460
Tire Pressure Monitoring (TPMS) ..........194, 216
Traction Control ........................ .212
Transfer Case .......................... .327
Turn Signal ................78, 198, 281, 454, 456
Warning (Instrument Cluster Description) . . . .191, 198 Limited-Slip Differential
..................375, 557
Loading Vehicle ............................414
Tires................................. .564
Load Shed Battery Saver Mode .......................187
Battery Saver On ........................ .187
Electrical Load Reduction ...................187
Intelligent Battery Sensor ...................187
Locks Automatic Door ..........................42
Child Protection ..........................43
Power Door .............................38
Low Tire Pressure System .....................216
Lubrication, Body ..........................541
Lug Nuts ............................... .594
Maintenance Fr

ee Battery.....................526
Maintenance Schedule .......................517
Malfunction Indicator Light (Check Engine) . . . .192, 201
Manual, Service ............................680
Manual Transmission Fluid Level Check ........................557
Lubricant Selection .......................607
Memory Feature (Memory Seat) .................44
Memory Seat ............................44, 49
12
INDEX 689

Memory............................ .44, 49
Power .................................46
Rear Folding ........................44, 55, 56
Reclining Rear ...........................46
Seatback Release ..........................44
Tilting .................................44
Vented .................................44
Ventilated ...............................44
Security Alarm ..........................35, 191
Selection Of Coolant (Antifreeze) ...............604
Sentry Key Key Programming .........................34
Sentry Key (Immobilizer) ......................33
Sentry Key Replacement ......................34
Service Assistance ..........................676
Service Contract .......................... .678
Service Manuals .......................... .680
Settings, Personal ..........................182
Shifting .................................297
Automatic Transmission .............299, 306, 315
Transfer Case .......................... .326
Transfer Case, Shifting Into Transfer Case
Neutral (N) ............................ .438
Transfer Case, Shifting Out Of Transfer Case
Neutral (N) ............................ .440Shift Lever Override
........................506
Signals, Turn ........................78, 198, 281
Snow Chains (Tire Chains) ....................579
Snow Plow ...............................433
Snow Tires ...............................575
Spare Tire ............................ .575, 577
Spark Plugs ............................. .604
Speed Control Accel/Decel ............................397
Cancel ............................... .397
Resume ...............................397
Speed Control (Cruise Control) .................395
Stabilizer/Sway Bar System ...................361
Starting ............................. .288, 289
Automatic Transmission ....................288
Cold Weather .......................... .294
Engine Fails

To Start..................... .293
Starting And Operating ..................... .289
Starting Procedures ........................ .289
Starting Procedures (Gas Engines) ...............288
Steering Power ..........................392, 393, 394
Tilt Column .............................61
Wheel, Heated ...........................61
Wheel, Tilt ..............................61
12
INDEX 693