2018 Ram 1500 Information center

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
676 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (888) 242-6342
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
11
CUSTOMER ASSISTANCE 677

Passive Entry..............................39
Pedals, Adjustable ...........................62
Personalized Menu Bar ......................611
Personal Settings .......................... .182
Pets ................................... .278
Pickup Box ........................139, 141, 156
Placard, Tire And Loading Information ...........564
Power Distribution Center (Fuses) ..................461
Door Locks ..............................38
Mirrors ................................67
Outlet (Auxiliary Electrical Outlet) .........133, 137
Seats ..................................46
Steering ........................ .392, 393, 394
Sunroof ...............................110
Windows ............................. .107
Power Seats Down ...............................47, 49
Forward ............................ .47, 48
Rearward ............................47, 48
Recline .................................47
Tilt .................................47, 49
Up .................................47, 49
Power Steering Fluid ........................607
Pregnant Women And Seat Belts ................234Pretensioners
Seat Belts ............................. .234
Programmable Electronic Features ...............182
Radial Ply Tires ............................570
Radiator Cap (Coolant Pressure Cap) .........547, 549
Radio Frequency General Information ................27, 33, 35, 42
Radio Operation .......................... .654
Rain Sensitive Wiper System ...................85
Ramp Travel Index ........................ .363
Rear Axle (Differential) ..................... .556
Rear Cargo Area Utility Rails ..................151
Rear ParkSense System ...................398, 404
Rear Seat, Folding ..................... .44, 55, 56
Reclining Rear Seats .........................46
Recreational Towing ........................ .436
Shifting Into

Transfer Case Neutral (N) .........438
Shifting Out Of Transfer Case Neutral (N) .......440
Reformulated Gasoline .......................597
Refrigerant ...............................534
Release, Hood .............................112
Reminder, Seat Belt ........................ .224
Remote Keyless Entry ........................22
Panic Alarm .............................23
12
INDEX 691

Steering Wheel Audio Controls.................653
Steering Wheel Mounted Sound System Controls . . . .653
Storage Compartment, Center Seat ..............123
Storage, Vehicle ........................105, 584
Storing Your Vehicle ........................584
Sun Roof .................................110
Suspension, Air ........................344, 350
Sway Control, Trailer ........................213
Synthetic Engine Oil ........................530
Tailgate .................................153
Telescoping Steering Column ...................61
Temperature Control, Automatic (ATC) ...........104
Tilt Down ...............................47, 49
Up .................................47, 49
Tilt Steering Column .........................61
Tip Start .................................289
Tire And Loading Information Placard ............564
Tire Markings ............................ .558
Tires......................... .281, 568, 575, 583
Aging (Life Of Tires) ..................... .572
Air Pressure ............................568
Chains ............................... .579
Changing ............................. .468Compact Spare
..........................575
Dual ............................. .582, 594
General Information ...................568, 575
High Speed ............................ .570
Inflation Pressures ........................569
Jacking ............................... .468
Life Of Tires ............................572
Load Capacity .......................564, 565
Pressure Monitor System (TPMS) .............216
Pressure Warning Light ....................194
Quality Grading ........................ .583
Radial ............................... .570
Replacement ............................573
Rotation ...............................580
Safety ............................ .558,568
Sizes .................................560
Snow

Tires ............................ .575
Spare Tire ..........................575, 577
Spinning ...............................571
Trailer Towing .......................... .425
Tread Wear Indicators .....................572
Wheel Nut Torque ........................594
Tire Safety Information .......................558
Tongue Weight/Trailer Weight .................423
694 INDEX