2018 MERCEDES-BENZ SPRINTER key

Index....................................................... 4
Introduction......................................... 23
Operating Instructions .......................... .23
Service and vehicle operation ................ 23
Proper use ............................................. 25
Protection of the environment ............... 25
Operating safety and vehicle approval
............................................................... 26
Genuine Mercedes-Benz parts ............... 29
QR code for rescue card ........................ 30
Data stored in the vehicle ...................... 30
At a glance ........................................... 33
Cockpit .................................................. 33
Instrument cluster ................................. 34
Steering wheel buttons .......................... 37
Center console ...................................... 37
Overhead control panel ......................... 38
Door control panel ................................. 39
Further control panels ........................... 39
Safety ................................................... 41
Useful information ................................. 41
Occupant safety .................................... 41
Children in the vehicle ........................... 49
Pets in the vehicle ................................. 54
Driving safety systems ........................... 54
Emergency exit ...................................... 57
Theft deterrent locking system .............. 58
Opening and closing ...........................61
Useful information ................................. 61
Key ........................................................ 61
Central locking ...................................... 65
Driver's door and front-passenger
door ....................................................... 66
Sliding door ........................................... 67
Electrical step ........................................ 68
Rear doors ............................................. 69
Partition sliding door ............................. 71
Side windows ......................................... 72
Seats, steering wheel and mirrors ....74
Useful information ................................. 74
Seats ..................................................... 74
Steering wheel ....................................... 79
Mirrors ................................................... 80
Lights and windshield wipers ............82
Useful information ................................. 82
Exterior lighting ..................................... 82
Interior lighting ...................................... 87
Changing bulbs ...................................... 89
Windshield wipers .................................. 96
Climate control .................................... 99
Useful information ................................. 99
Overview of climate control systems ..... 99
Operating the climate control system .. 102
Adjusting the air vents ......................... 106
Operating the auxiliary heating sys-
tem ...................................................... 107
Operating the cargo compartment air
vents .................................................... 117
Driving and parking ..........................118
Useful information ............................... 118
Breaking-in notes ................................. 118
Driving ................................................. 118
Automatic transmission ....................... 123
Refueling ............................................. 126
Parking ................................................ 129
Driving tips .......................................... 132
Driving systems ................................... 139
Working mode ..................................... 153
Towing a trailer .................................... 154
On-board computer and displays ....160
Useful information ............................... 160
Important safety notes ........................ 160
Instrument cluster ............................... 160
On-board computer (vehicles without
steering wheel buttons) ....................... 162
On-board computer (vehicles with
steering wheel buttons) ....................... 163
Display messages ................................ 175
2Contents

Selector lever ................................ 123
Selector lever positions ................. 124
Shift ranges ................................... 125
Starting the engine ........................ 120
Touchshift ...................................... 124
Trailer towing ................................. 125
Transmission oil change ................ 284
Automatic transmission emer-
gency mode ....................................... 126
AUX port ............................................. 212
Auxiliary heater
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary heating
Activating/deactivating heater
booster mode ................................ 112
Adjusting ....................................... 172
Conditions for switching on ........... 109
Heating time .................................. 108
Important safety notes .................. 107
Operating with the button (control
panel) ............................................ 109
Operation with the remote con-
trol ................................................. 110
Operation with the timer ................ 114
Selecting a switch-on time ............. 109
Setting the switch-on time ............. 110
see Auxiliary heating
see Auxiliary warm-air heater
see Hot-water auxiliary heater
Auxiliary warm-air heater
Problem (malfunction) ................... 117
Setting the departure time ............. 116
Axle load, permissible (trailer tow-
ing) ...................................................... 288
B
Backup lamps
Replacing bulbs ............................... 92
Backup lamps (Chassis Cab)
Replacing bulbs ............................... 93
BAS (Brake Assist System)
Display message ............................ 182
Function/notes ................................ 56
Indicator lamp ................................ 196
Basic settings
see Settings Battery
Replacing (SmartKey) ...................... 63
Battery (SmartKey)
Checking .......................................... 63
Important safety notes .................... 63
Replacing ......................................... 63
Battery (vehicle)
Care ............................................... 233
Charging ........................................ 233
Disconnecting/connecting (addi-
tional battery) ................................ 232
Disconnecting/connecting
(starter battery) ............................. 230
Display message ............................ 194
Important safety notes .................. 228
Indicator lamp ................................ 199
Installing/removing (additional
battery) .......................................... 233
Jump starting ................................. 243
Location ......................................... 229
Main switch ................................... 118
Removing and installing (starter
battery) .......................................... 231
Removing and installing the floor
covering ......................................... 229
Before driving off
Important safety notes .................. 120
Belt
see Seat belts
Belt warning ......................................... 45
Bio-diesel ........................................... 279
Bleeding the fuel system .................. 122
Blind Spot Assist
Activating/deactivating (button) .... 145
Activating/deactivating (vehicle
with steering wheel buttons) ......... 172
Display messages (vehicles with
steering wheel buttons) ................. 192
Display messages (vehicles with-
out steering wheel buttons) ........... 180
Notes/function .............................. 143
Trailer towing ................................. 145
Bottle holder
see Cup holder
Brake Assist
see BAS (Brake Assist System)
Brake fluid
Checking the level ......................... 224
Index5

Display message ............................ 183
Notes ............................................. 284
Warning lamp ................................. 197
Brake force distribution
Display message ............................ 183
see EBD (electronic brake force
distribution)
Brake lamps
Replacing bulbs ............................... 92
Brake lamps (Chassis Cab)
Replacing bulbs ............................... 93
Brake linings
Display message ............................ 182
Indicator lamp ................................ 199
Brake pads/linings
New ............................................... 135
Brake system
Warning lamp ................................. 196
Brakes
ABS .................................................. 54
Adaptive Brake Assist .................... 142
Applying the parking brake ............ 130
BAS .................................................. 56
Brake fluid (notes) ......................... 284
Checking brake fluid level .............. 224
Display message ............................ 183
EBD .................................................. 56
Important safety notes .................. 134
New brake pads/linings ................ 135
Parking brake (notes) ..................... 135
Riding tips ...................................... 134
Breakdown
Fire extinguisher ............................ 243
First-aid kit .................................... 242
Jump-starting ................................. 243
Reflective safety jacket .................. 242
Vehicle tool kit ............................... 241
Warning lamp ................................. 242
Warning triangle ............................ 242
see Towing away
Bulb failure indicator .......................... 82
C
California
Important notice for retail cus-
tomers and lessees .......................... 23 Car
see Vehicle
Care
Access step in the bumper ............ 238
Car wash ........................................ 234
Display ........................................... 238
Exterior lights ................................ 237
Interior ........................................... 238
Notes ............................................. 234
Paint .............................................. 236
Plastic trim .................................... 239
Power washer ................................ 235
Rear view camera .......................... 237
Roof lining ...................................... 239
Seat belt ........................................ 239
Seat cover ..................................... 239
Selector lever ................................ 239
Sensors ......................................... 237
Sliding door ................................... 238
Steering wheel ............................... 239
Step (electrical) ............................. 238
Trim pieces .................................... 239
Washing by hand ........................... 235
Washing the engine ....................... 235
Wheels ........................................... 236
Windows ........................................ 236
Wiper blades .................................. 236
Cargo compartment
Activating/deactivating ventila-
tion ................................................ 117
Cargo compartment floor ................... 29
Cargo tie-down points and tie
downs
Important safety notes .................. 215
Cargo tie-down rings
Installing ........................................ 217
Permissible tensile load ................. 287
Carrier system
Ladder rack ................................... 218
Center console overview .................... 37
Central locking
Automatic locking ............................ 66
Important safety notes .................... 65
Locking/unlocking (buttons) ........... 65
Locking/unlocking (SmartKey) ........ 61
Locking/unlocking manually ............ 65
Central locking system
see Central locking
6Index

Switching on/off (vehicles with-
out steering wheel buttons) ........... 163
Dealership
see Qualified specialist workshop
Declarations of conformity ................. 27
DEF (Diesel Exhaust Fluid )
Refilling .......................................... 128
Delayed switch-off ............................ 171
Diagnostics connection
Operating safety and vehicle
approval ........................................... 27
Diesel .................................................. 279
Diesel engine
Preglow indicator lamp .................. 202
Diesel Exhaust Fluid (DEF)
Display messages (vehicles with
steering wheel buttons) ................. 187
Display messages (vehicles with-
out steering wheel buttons) ........... 177
Indicator lamp ................................ 198
Level indicator ............................... 161
Notes ............................................. 281
Storage .......................................... 281
Tank content .................................. 282
Diesel particle filter
Short-distance driving .................... 133
Digital speedometer
Setting the unit (vehicles with
steering wheel buttons) ................. 168
Display
Outside temperature (vehicles
with steering wheel buttons) ......... 166
Outside temperature display
(vehicles without steering wheel
buttons) ......................................... 162
Standard display (vehicles with
steering wheel buttons) ................. 166
Standard display (vehicles with-
out steering wheel buttons) ........... 162
see Warning and indicator lamps
Display
see Warning and indicator lamps
Display messages
Calling up the message memory .... 175
Driving systems ............................. 191
Engine ............................................ 187
Important safety notes .................. 175
Lights ............................................. 185 Safety systems .............................. 181
Service interval display .................. 227
SmartKey ....................................... 194
Ti
res ............................................... 193
Ve
hicle ........................................... 194
Distance recorder ............................. 166
see Odometer
see Trip odometer
Distance warning function
Activating/deactivating ................. 142
Indicator lamp ................................ 142
Warning lamp ................................. 195
Door lock
see Central locking
Doors
Central locking/unlocking
(SmartKey) ....................................... 61
Control panel ................................... 39
Display message ............................ 194
Indicator lamp ................................ 203
Drinking and driving ......................... 132
Drinks holder
see Bottle holder
Driver's/front-passenger door
Unlocking ......................................... 66
Driving abroad ................................... 133
Driving off-road
DSR (Downhill Speed Regulation) .. 148
see Off-road driving
Driving on flooded roads .................. 136
Driving safety systems
4ETS (Electronic Traction Sys-
tem) ................................................. 57
ABS (Anti-lock Braking System) ....... 54
Adaptive Brake Assist .................... 142
ASR (Acceleration Skid Control) ...... 55
BAS (Brake Assist System) .............. 56
Distance warning function ............. 141
EBD (electronic brake force distri-
bution) ............................................. 56
ESP
®(Electronic Stability Pro-
gram) ............................................... 56
Important safety information ........... 54
Overview .......................................... 54
Driving system
Display messages (vehicle with-
out steering wheel buttons) ........... 180
Index9

High-beam headlampsReplacing bulbs ...............................9 0
Switching on/off .............................. 84
Highbeam Assist
Activating/deactivating (vehicles
with steering wheel buttons) ......... 170
Activating/deactivating (vehicles
without steering wheel buttons) .... 163
Display messages (vehicles with
steering wheel buttons) ................. 187
Display messages (vehicles with-
out steering wheel buttons) ........... 180
Function/notes ................................ 86
Hood
Closing ........................................... 220
Display message ............................ 194
Important safety notes .................. 219
Indicator lamp ................................ 203
Opening ......................................... 219
Hot-water auxiliary heater
Problem (malfunction) ................... 113
Hydroplaning ..................................... 136
I
Ignition lock
see Key positions
Immobilizer .......................................... 58
Indicator lamp
see Warning and indicator lamps
Indicators
see Turn signals
Insect protection on the radiator ...... 29
Installing a wheel
Installing the adapter (spare
wheel) ............................................ 270
Instrument cluster
Fuel gauge ..................................... 161
Important safety notes .................. 160
Instrument cluster lighting ............. 161
Outside temperature display .......... 161
Overview .......................................... 34
Speedometer ................................. 161
Tachometer ................................... 161
Warning and indicator lamps ........... 35
Instrument cluster lighting .............. 161
Interior lighting ................................... 87
Front ................................................ 87 Motion detectors ............................. 88
Notes on replacing bulbs ................. 95
Overview .......................................... 87
Replacing bulbs ............................... 95
Switching the load-compartment
lighting on/off ................................. 88
Switching the rear compartment
lighting on centrally ......................... 87
Interior motion sensor
Arming ............................................. 59
Deactivating ..................................... 60
Function ........................................... 59
Switching off .................................... 59
J
JackJacking points ................................ 268
Preparation .................................... 268
Storage location ............................ 241
Using ............................................. 268
Jump-starting ..................................... 243
K
Key
Position in the ignition lock ............ 119
Key positions ..................................... 119
Kickdown ........................................... 125
L
Lamps
see Warning and indicator lamps
Lane Keeping Assist
Activating/deactivating ................. 146
Display messages (vehicles with
steering wheel buttons) ................. 192
Display messages (vehicles with-
out steering wheel buttons) ........... 180
Function/notes ............................. 145
Indicator lamp ................................ 195
Language
Display (vehicles with steering
wheel buttons) ............................... 169
Lashing points and tie downs
Permissible tensile load ................. 287
LATCH-type (ISOFIX) child seat
anchors ................................................ 51
12Index

Display message ............................ 184
Fastening ......................................... 44
Important safety guidelines .............42
Introduction .....................................4 2
Releasin g ......................................... 45
Warning lamp ................................. 203
Warning lamp (function) ................... 45
Seat heating ......................................... 79
Seats
Adjusting lumbar support ................ 75
Adjusting the front-passenger
seat .................................................. 75
Adjusting the head restraint ............ 78
Armrest ............................................ 78
Cleaning the cover ......................... 239
Correct driver's seat position ........... 74
Folding seat ..................................... 76
Important safety notes .................... 74
Rear bench seat ............................... 77
Seat heating .................................... 79
Setting the driver's seat ................... 75
Swivel seat ....................................... 75
Twin front-passenger seat ................ 76
Securing loads
Important safety notes .................. 215
Selector lever
Cleaning ......................................... 239
see Automatic transmission
Sensors (cleaning instructions) ....... 237
Service center
see Qualified specialist workshop
Service interval display
Calling up the service due date ...... 227
Exceeding a service due date ........ 227
Notes ............................................. 227
Service due date (automatic dis-
play) ............................................... 227
Service products
Brake fluid ..................................... 284
Coolant (engine) ............................ 285
Diesel Exhaust Fluid (DEF) ............. 281
Engine oil ....................................... 282
Fuel ................................................ 278
Important safety notes .................. 278
Power steering fluid ....................... 284
Refrigerant ..................................... 286
Transmission oil ............................. 284
Washer fluid ................................... 286 Setting the air distribution
............... 103
Setting the airflow ............................ 103
Setting the clock
Vehicles with steeri
ng wheel but-
tons ............................................... 169
Vehicles without steering wheel
buttons .......................................... 163
Settings
Resetting all (vehicles with steer-
ing wheel buttons) ......................... 167
Resetting submenus (vehicles
with steering wheel buttons) ......... 167
Short journeys (diesel particle fil-
ter) ...................................................... 133
Side impact air bag ............................. 46
Side marker lamp
Changing bulbs ................................ 91
Side windows
Cleaning ......................................... 236
Hinged side windows ....................... 72
Important safety information ........... 72
Opening/closing .............................. 72
Overview .......................................... 72
Problem (malfunction) ..................... 73
Resetting ......................................... 73
Sliding door
Cleaning ......................................... 238
Closing assist ................................... 68
Important safety notes .................... 67
Opening/closing from the inside ..... 67
Opening/closing from the out-
side .................................................. 67
SmartKey
Changing the battery ....................... 63
Changing the locking system set-
tings ............................................... 172
Checking the battery ....................... 63
Display message ............................ 194
Door central locking/unlocking ....... 61
Important safety notes .................... 61
Loss ................................................. 64
Problem (malfunction) ..................... 64
Snow chains ...................................... 251
Sockets .............................................. 211
Spare wheel
General notes ................................ 273
Important safety notes .................. 273
Index17

Two-way radiosType approval/frequency .............. 276
TWR (Tongue Weight Rating) (defi-
nition) ................................................. 266
Type plate
Vehicle identification number
(VIN) .............................................. 276
U
UnlockingFrom inside the vehicle (central
unlocking button) ............................. 65
USB port ............................................. 212
V
Vehicle
Data acquisition ............................... 30
Display message ............................ 194
Electronics ..................................... 276
Equipment ....................................... 23
Individual settings (vehicles with
steering wheel buttons) ................. 167
Limited Warranty ............................. 23
Loading .......................................... 259
Locking (SmartKey) .......................... 61
Lowering ........................................ 272
Maintenance .................................... 24
Operating safety .............................. 26
Parking for a long period ................ 131
Pulling away ................................... 121
Raising ........................................... 268
Registration ..................................... 28
Reporting problems ......................... 28
Securing from rolling away ............ 129
Towing away .................................. 244
Transporting .................................. 247
Unlocking (SmartKey) ...................... 61
Vehicle battery
see Battery (vehicle)
Vehicle bodies ..................................... 28
Body/equipment mounting direc-
tives for trucks ................................. 28
Vehicle data ....................................... 286
Vehicle identification number .......... 276
Vehicle identification plate .............. 276
Vehicle tool kit .................................. 241 VIN
...................................................... 276
Voltage supply
Fuses ............................................. 247
W
WarningStickers ........................................... 25
Warning and indicator lamp
Power assistance for the steering .. 204
Warning and indicator lamps
Brakes ........................................... 197
Check Engine ................................. 201
Coolant .......................................... 200
Diesel Exhaust Fluid (DEF) ............. 198
Distance warning function ............. 195
Electrical step ................................ 204
ESP
®.............................................. 195
ESP®function ................................ 199
Lane Keeping Assist ...................... 195
Overview .......................................... 35
Seat belt ........................................ 203
Warning lamp .................................... 242
Warning triangle ................................ 242
Warning- and indicator lamps
ABS ................................................ 196
Air filter .......................................... 202
ASR ................................................ 195
BAS ................................................ 196
Battery charge ............................... 199
Brake wear .................................... 199
Bulbs .............................................. 203
Doors ............................................. 203
Engine oil level ............................... 200
Preglow .......................................... 202
Reserve fuel ................................... 201
Tire pressure monitor .................... 202
Water separator ............................. 203
Windshield washer fluid ................. 203
Warranty .............................................. 23
Washer fluid
Adding ........................................... 225
Capacities ...................................... 286
Display message ............................ 194
Indicator lamp ................................ 203
Notes ............................................. 286
Wiping with ...................................... 96
Index21

The operating safety of the vehicle could be
jeopardized if you use parts, tires and wheels as
well as accessories relevant to safety which
have not been approved by Mercedes-Benz. This
could lead to malfunctions in safety-relevant
systems, e.g. the brake system. Only use genu-
ine Mercedes-Benz parts or parts of equal qual-ity. Only use tires, wheels and accessories that
have been specifically approved for your vehi-
cle.
We test genuine Sprinter parts, as well as con-
version parts and accessories that have been
specifically approved for the type of vehicle, for:
RReliability
RSafety
RSuitability
Despite ongoing market research, Mercedes-
Benz is unable to assess other parts. Therefore,
we accept no responsibility for the use of such
parts in Sprinter vehicles, even if they have been
officially approved or independently approved
by a testing center.
In some countries, certain parts are only offi-
cially approved for installation or modification if
they comply with legal requirements. All genu-
ine Sprinter parts satisfy these requirements.
Make sure that all parts are suitable for your
vehicle.
Always specify the vehicle identification number
(VIN) and engine number when ordering genuine Sprinter parts (
Ypage 276).
QR code for rescue card
The QR Code stickers are affixed to the B-pillar
on the driver's and front-passenger side.
In the event of an accident the rescue services
use the QR Code to quickly find the rescue card
for your vehicle. The current rescue card con-
tains the most important information on your
vehicle, e.g. the electric cable routes, in a com-
pact form.
Further information can be found at http://
www.mercedes-benz.de/qr-code.
Data stored in the vehicle
Information from electronic control
units
There are electronic control units installed in
your vehicle. Some of these are necessary for
your vehicle to operate safely, while some offer
support during driving (driver assistance sys-
tems). In addition, your vehicle offers comfort
and entertainment functions that are also made
possible by electronic control units.
Electronic control units contain data storage
systems that can temporarily or permanently
save technical information concerning the vehi-
cle's condition, component stress and mainte-
nance requirements as well as technical events
and malfunctions.
This information generally documents the con-
dition of a component, a module, a system or the
surroundings, for example:
ROperating conditions of system components
(e.g. levels, battery status, tire pressure)
RStatus messages concerning the vehicle or its
individual components (e.g. wheel revolution
number / speed, deceleration in movement,
lateral acceleration, display showing fastened
belts)
RMalfunctions and defects in key system com-
ponents (e.g. lights, brakes)
RInformation about events leading to vehicle
damage
RSystem responses in special driving situa-
tions (e.g. air bag deployment, intervention of
stability control systems)
RAmbient conditions (e.g. temperature, rain
sensor)
In addition to performing the actual control unit function, these data are used by manufacturers
to detect and rectify malfunctions and to opti-
mize vehicle functions. Most of these data are
volatile and processed only in the vehicle itself.
Only a small part of the data is stored in event or
malfunction memories.
When you use services, the technical data from
the vehicle can be read out by service network
employees or third parties. Service activities
include repairs, maintenance, warranty claims
and quality assurance measures. The data are
read out via the connection for OBD (on-board
diagnostics) in the vehicle, which is required by
law. The relevant offices in the service network
or third parties collect, process and use the
30Introduction