have directly notified Mercedes-Ben zU SA,
LLC in writing of the need for its repair.
(2) the same substantial defect or malfunction
of al ess serious nature than category (1)
has been subject to repair four or more
times and you have directly notified
Mercedes-Ben zinw riting of the need for its
repair.
(3) the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for ac umulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Ben zU SA, LLC
Customer Assistanc eC enter
3M ercedes Drive
Montvale, NJ 07645-0350
Maintenance The Service and Warranty Booklet describes all
the necessary maintenanc ew ork which should
be done at regular intervals.
Always have the Service and Warranty Booklet
with you when you bring the vehicle to an
authorized Mercedes-Ben zC enter. The service
advisor will record every service for you in the
Service and Warranty Booklet.
Roadside Assistance The Mercedes-Ben zR oadside Assistanc eP ro-
gram offers technical help in the event of a
breakdown. Call stot he toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours ad ay, 365 days ay ear.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Ben zR oadside Assistanc eP rogram
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty booklet
(Canada). You will find both in your vehicle lit-
erature portfolio. Change of address or change of own-
ership In the event of ac hange of address, please send
us the "Notification of Address Change" in the
Service and Guarantee booklet or simply call the
Mercedes-Ben zC ustomer Assistanc eC enter
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada )a t
1-800-387-0100 .T his will assist us in contact-
ing you in at imely manner should the need arise.
If you sell your Mercedes, please leave the entire
literature in the vehicle so that it is available to
the next owner.
If you have purchased au sed car, please send us
the "Notification of Used Car Purchase" in the
Service and Guarantee booklet or simply call the
Mercedes-Ben zC ustomer Assistanc eC enter
(USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada )a t1 -800-387-0100.
Vehicle operation outside the USA
and Canada If you plan to operate your vehicle in foreign
countries, please be aware that: R
service facilities or replacement parts may
not be readily available. R
unleaded fuel for vehicles with ac atalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic converter. R
the fuel may have ac onsiderably lower octane
rating. Unsuitable fuel can cause engine dam-
age.
Some Mercedes-Ben zm odels are available for
delivery in Europe through our European Deliv-
ery Program. For details, consult an authorized
Mercedes-Ben zC enter or write to one of the
following addresses.
In the USA
Mercedes-Ben zU SA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Ben zC anada ,I nc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9Service and vehicl eo peration 25
Introduction Z
Operating safety
Important safet yn otes
G WARNING
If you do not have the prescribed service/
maintenanc ew ork or any required repairs
carried out, this can result in malfunctions or
system failures. There is ar isk of an accident.
Always have the prescribed service/mainte-
nanc ew ork as well as any required repairs
carried out at aq ualified specialist workshop.
G WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is ar isk
of fire.
When driving off road or on unpaved roads,
chec kt he vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
G WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardiz et he operatin gs afety of
the vehicle. There is an increased risk of an
acciden ta nd injury.
Never tamper with the wiring as well as elec-
tronic component sort heir software. You
should have all work to electrical and elec-
tronic equipment carried out at aq ualified
specialist workshop. ! There is ar isk of damage to the vehicle if: R
the vehicle becomes stuck ,e .g. on ah igh
curb or an unpaved road R
you drive too fast over an obstacle, e.g. a
curb, as peed bump or ap othole in the roadR
ah eavy objec ts trikes the underbody or
parts of the chassis
In situation sl ike this, the body, the under-
body, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no
longer withstand the loads they are designed
to.
If the underbody paneling is damaged, com-
bustible materials such as leaves, grass or
twigs can gather between the underbody and
the underbody paneling. If these materials
come in contact with hot parts of the exhaust
system, they can catc hf ire.
In such situations, have the vehicle checked
and repaired immediately at aq ualified spe-
cialist workshop. If on continuin gy our jour-
ney you notice that driving safety is impaired,
pull over and stop the vehicle immediately,
paying attention to road and traffic condi-
tions. In such cases, consult aq ualified spe-
cialist workshop.
Declarations of conformity
Vehicle components which receive
and/or transmit radio waves USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the two following two conditions :1 )
These devices may not cause harmful interfer-
ence, and 2) These devices must accept any
interference received, including interference
that may cause undesired operation .C hanges
or modifications not expressly approved by the
party responsible for complianc ec ould void the
user’s authorit ytoo perate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions :( 1) These devices may
not cause interference, and (2) These devices
must accept any interference, including inter-
ference that may cause undesired operation of
the device."26
Operating safety
Introduction
The following text is published as required of
manufacturers under Title 49, Code of U.S. Fed-
eral Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act of
1966".
If you believe that your vehicle has ad efect
which could cause ac rash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA )ina ddition to notifying Mercedes-Benz
USA ,L LC.
If NHTSA receives similar complaints ,itm ay
open an investigation, and if it finds that as afety
defect exists in ag roup of vehicles, it may order
ar ecall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA ,L LC.
To contact NHTSA ,y ou may call the Vehicle
Safety Hotlin et oll-free at
1-888-327-4236(TTY: 1-800-424-9153 ); go to
http://www.safercar.gov ;orw rite to: Admin-
istrator ,N HTSA ,4 00 Sevent hS treet, SW.,
Washington ,DC2 0590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov
Limited Warranty
! Observe the notes in this Operator's Manual
regarding the correc to peration of your vehi-
cle and possible damage to the vehicle. Dam-
age to the vehicle which is caused by violation
of these notes is not covered by the
Mercedes-Benz implied warranty or the new
or used-vehicle warranty.
QR codes for the rescue card
The QR codes are secured in the fuel filler flap
and on the opposite side on the B-pillar. In the
event of an accident ,r escue services can use
the QR code to quickly find the appropriate res-
cue card for your vehicle. The current rescue
card contains the most important information
about your vehicle in ac ompact form, e.g. the
routing of the electric cables.
You can find more information under http://
portal.aftersales.i.daimler.com/public/ content/asportal/en/communication/
informationen_fuer/QRCode.html.
Data stored in the vehicle
Data storage Aw ide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about: R
vehicle's operating state R
incidents R
malfunctions
In general, this technical information docu-
ment st he state of ac omponent, am odule, a
system or the surroundings.
These include, for example: R
operating conditions of system components,
e.g. fluid levels R
the vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment ,l ateral acceleration, accelerator pedal
position R
malfunction sa nd defects in important system
components, e.g. lights, brakes R
vehicle reaction sa nd operating conditions in
special driving situations, e.g. air bag deploy-
ment ,i ntervention of stability control sys-
tems R
ambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to: R
assist in recognizing and rectifying malfunc-
tions and defects R
analyze vehicle functions, e.g. after an acci-
dent R
optimize vehicle function
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and malfunction data memory.
Services include, for example: R
repair services R
service processes R
warranties R
quality assurance28
Data stored in the vehicle
Introduction
engine can be started by anyone with av alid
SmartKey that is left inside the vehicle.
i The immobilizer is alway sd eactivated when
you start the engine.
In the event that the engine cannot be started
(yet the vehicle's batter yisc harged), the sys-
tem is not operational. Contac tana uthorized
Mercedes-Benz Center or call
1-800-FOR-MERCedes (in the USA )o r
1-800-387-0100 (in Canada).
ATA (anti-theft alar ms ystem)X
To arm: lock the vehicle with the SmartKey or
KEYLESS-GO.
Indicator lamp C flashes. The alarm system
is armed after approximately 15 seconds. X
To switch off: unlock the vehicle with the
SmartKey or KEYLESS-GO.
Av isual and audible alarm is triggered if the
alarm system is armed and you open: R
ad oorR
the vehicle with the mechanical key R
the trun kl idR
the hood R
the glove box R
the stowage space under the armrest X
To tur nt he alar mo ff with the SmartKey:
press the 6 or 7 button on the Smart-
Key.
The alarm is stopped.
or X
Inser tt he SmartKey into the ignition lock.
The alarm is stopped. X
To stop the alar mu sing KEYLESS-GO:
grasp the outside door handle. The SmartKey
must be outside the vehicle.
The alarm is stopped.
or X
Press the Start/Stop button on the dash-
board. The SmartKey must be inside the vehi-
cle.
The alarm is stopped.
The alarm is not switched off, even if you close
the open door that triggered it, for example.
If the alarm continues for more than
30 seconds, the mbrace emergency call sys-
tem automatically notifies the Customer
Assistance Center.
This is done either by tex tm essage or data
connection. The emergency call system
sends the message or data provided that: R
you have subscribed to the mbrace service. R
the mbrace servic eh as been activated
properly. R
the necessary mobile phone network is
available.64
Protection against theft
Safety
Drivin gt ip s
General notes
Important safet yn otes
G WARNING
If you switch of ft he ignition whil ed riving,
safety-relevant function sa re only available
wit hl imitations, or no tata ll. Thi sc ou ld affect,
fo re xa mple, th ep owe rs te erin ga nd th eb rake
boostin ge ffect. You will require considerably
more effort to steer and brake .T here is ar is k
of an accident.
Do no ts witch of ft he ignition whil ed riving.
G WARNING
If you operat em ob ile communication equip -
men tw hen driving, you may be distracted
from th et ra ffic situation .Y ou could also los e
contro loft he vehicle. There is ar is kofa n
accident.
Only operat et hi se quipmen tw hen th ev ehicle
is stationary.
Observ et he lega lr equirements fo rt he country
in whic hy ou are driving. Some jurisdiction sp ro -
hibi tt he driver from usin gam ob ile phone whil e
drivin gav ehicle.
If you mak eac al lw hil ed riving, always use
hands-free mode. Only operat et he telephon e
when th et ra ffic situation permits. If you are
unsure ,p ull over to as af el ocation and stop
befor eo peratin gt he telephone.
Bear in min dt ha tatas peed of only 30 mph
(approximately 50 km/h), th ev ehicle cover sa
distanc eo f4 4f t( approximately 14 m) per sec-
ond.
Drive sensibly –s ave fuelObserve the following tips to save fuel: R
The tires should always be inflated to the rec-
ommended tire pressure. R
Remove unnecessary loads. R
Warm up the engin eatl ow engin es peeds.R
Avoid frequen ta cceleration or braking.R
Observe the servic ei ntervals in the Mainte-
nanc eB ooklet or in the servic ei nterval dis- play. Have all the maintenanc ew ork carried in
accordance with Daimler AG regulations.
Fuel consumption also increases when driving in
cold weather, in stop-start traffic and in hilly ter-
rain.
Drinking and driving
G WARNING
Drinkin ga nd driving and/or takin gd rugs and
driving are very dangerous combinations.
Even as mall amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of as erious or even fatal acci-
dent is greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs.
Emission control
G WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is ar isk of fatal injury. Therefor en ever leave
the engin er unning in enclosed spaces with-
out sufficien tv entilation.
Certain engin es ystems are designed to keep
the level of poisonous component sine xhaust
fumes within legal limits.
These systems only work at peak efficiency if
they are serviced exactly in accordance with the
manufacturer's specifications .A lways have
work on the engin ec arried out at aq ualified
specialist workshop. Mercedes-Benz recom-
mends that you use an authorized Mercedes-
Ben zC enter for this purpose. In particular, work
relevant to safety or on safety-related systems
must be carried out at aq ualified specialist
workshop.
The engin es ettings must not be changed under
any circumstances. Furthermore, all specific
servic ew ork must be carried out at regular
intervals and in accordance with the Mercedes-
Ben zs ervic er equirements. Details can be found
in the Maintenance Booklet.134
Driving tips
Driving and parking
Changing lanes If when driving on multilane roads you wish to
change to th eo vertakin gl ane ,D istance Pilot
DISTRONIC support sy ou if:R
you are driving faster than 45 mph (70 km/ h)R
Distance Pilo tD ISTRONI Ci sm ai ntaining the
distance to av ehicl einf rontR
yo us wi tch on the appropriate tur ns ig nalR
Distance Pilo tD ISTRONI Cd oe sn ot currently
detect ad an ge rofc ollision
If these conditions ar ef ul filled ,y ou rv ehicl ei s
accelerated .A cceleratio nw il lbei nterrupte di f
changing lanes take st oo long or if the distance
between your vehicl ea nd the vehicl einf ront
become st oo small.
i When yo uc hange lanes ,D istance Pilot
DISTRONI Cm onitors the left lane (o nl ef t-
hand-driv ev ehicles) or the right lane (o nr ight-
hand-driv ev ehicles).
Stopping
G WARNING
If yo ul eave the vehicl ew he nitiso nl yb ei ng
braked by Distance Pilo tD ISTRONIC, it could
rol la wa yi f:R
there is am al functio nint he system or in
the voltag es upply.R
Distance Pilo tD ISTRONI Ci ss wi tched off
using the cruis ec ontro ll ev er ,e .g .b yav ehi-
cle occupant or fro mo ut side the vehicleR
the electrical system in the engine com-
partment, the battery or the fuses ar et am-
pered with. R
the battery is disconnected R
the vehicl eisa ccelerated ,e .g .b yav ehicle
occupant.
There is ar is kofana ccident.
Before leaving the vehicle, always deactivate
Distance Pilo tD ISTRONI Ca nd secur et he
vehicl ea gain st rolling away.
Furthe ri nformatio nond ea ctivating Distance
Pilo tD ISTRONI C( Y
page 146).
If Distance Pilo tD ISTRONI Cd et ects tha tt he
vehicl einf ront is stopping, it brakes your vehicle
unti litiss tationary. Once your vehicl eiss tationary, it remains sta-
tionar ya nd yo udon ot nee dtod ep ress the
brake.
i After at ime ,t he electri cp ar kin gb rake
secures the vehicl ea nd relieves the service
brake.
i Depending on the specifie dm inimu md is -
tance ,y ou rv ehicl ew il lc ome to as tandstil la t
as uf ficient distance behind the vehicl ei n
front. The specifie dm i nimu md is tance is set
using the contro lont he cruis ec ontro ll ev er.
When Distance Pilo tD ISTRONI Cisa ctivated,
the transmission is shifted automaticall yt o
position ] if: R
the driver's sea tb el tisn ot fastened and the
driver's door is open. R
the engine is switched off ,u nless it is auto-
maticall ys wi tched off by the ECO start/stop
function.
The electri cp ar kin gb rake secures the vehicle
automaticall yifD istance Pilo tD ISTRONI Ci s
activated when the vehicl eiss tationar ya nd:R
as ys tem malfunctio no ccurs.R
the powe rs uppl yisn ot sufficient.
If am al functio no ccurs, the transmission may
also shift to position ] automatically.
Settin gas peedKee pinm in dt ha titm ay take ab rief moment
unti lt he vehicl eh as accelerated or braked to
the spee ds et. X
To adjus tt he se ts peed in 1m ph incre-
ments (1 km/ hi ncrements): briefly press
the cruise control lever up C to the pressure
point for ah igher speed, or down D for a
lower speed.
Every time the cruise control lever is pressed
up or down, the last speed stored is increased
or reduced. X
To adjust th es et speed in 5m ph incre-
ment s( 10 km/h increments): briefly
press the cruise control lever up C past the
pressur ep oint for ah igher speed, or down D
for al ower speed.
Every time the cruise control lever is pressed
up or down, the last speed stored is increased
or reduced.144
Driving systems
Driving and parking
HOLD function
General notes The HOLD function can assist the drive rint he
following situations: R
when pulling away, especially on steep slopes R
when maneuvering on steep slopes R
when waiting in traffic
The vehicl eisk ept stationary without the driver
having to depress the brake pedal.
The braking effect is cancele da nd the HOLD
function deactivated when you depress the
accelerator peda ltop ul la way.
Important safety notes
G WARNING
When leaving the vehicle, it can still roll away
despite being braked by the HOLD function if: R
there is am alfunction in the system or in
the voltag es upply.R
the HOLD function has been deactivated by
pressing the accelerator peda lort he brake
pedal, e.g. by av ehicl eo ccupant.R
the electrical system in the engine com-
partment, the battery or the fuse sh ave
been tampere dw ith.R
the battery is disconnected
There is ar isk of an accident.
If you wis htoe xit the vehicle, alway st urn off
the HOLD function and secure the vehicle
against rolling away.
! When Distance Pilot DISTRONIC or the
HOLD function is activated, the vehicle
brakes automatically in certain situations.
To avoi dd amage to the vehicle, deactivate
Distance Pilot DISTRONIC and the HOLD
function in the following or similar situations: R
when towing the vehicle R
in the car wash
Deactivating the HOLD function ( Y
pag e1 48). Activation conditions You can activate the HOLD function if all of the
following conditions are fulfilled: R
the vehicl eiss tationary. R
the engine is running or if it has been auto-
matically switched off by the ECO start/stop
function. R
the driver's door is closed or you rs eat bel ti s
fastened. R
the electric parking brake is released. R
the transmission is in position [ , ^ or \\ .R
Distance Pilot DISTRONIC is deactivated
Activating the HOLD function X
Make sure that the activation conditions are
met. X
Depress the brake pedal. X
Quickly depress the brake peda lf urther
until C appears in the multifunction display.
The HOLD function is activated. You can
release the brake pedal.
i If depressing the brake peda lt he first time
does not activate the HOLD function, wait
briefly and then try again.
Deactivatin gt he HOLD functionThe HOLD function is deactivated automatically
if: R
you depress the accelerator and the trans-
mission is in position [ or ^ .R
you shift the transmission to position ] .R
you apply the brakes again with ac ertain
amount of pressure until HOLD disappears
from the multifunction display. R
you secure the vehicl eu sing the electric park-
ing brake. R
you activate Distance Pilot DISTRONIC.
i After at ime, the electric parking brake
secure st he vehicl ea nd relieves the service
brake.148
Driving systems
Driving and parking