2018 MERCEDES-BENZ GLS SUV navigation

ProblemPossible causes/consequences andMSolutions
The multimedia system
is unable to determine
the vehicle's position.The multimedia system must identify the vehicle’s position again after
it has been transported.
Example:
RAfter transporting the vehicle by ferry
RAfter transporting the vehicle by motorail
XStart the vehicle and pull away.
The multimedia system calculates the vehicle's position. Depending
on the driving situation, this may take some time.
Route guidance may be restricted during the determination of the
vehicle's position.
When positioning is complete, route guidance is resumed with nav-
igation announcements and route guidance displays.
ProblemPossible causes/consequences andMSolutions
The digital map is not
compatible with the
vehicle software.The data medium containing the digital map cannot be used for the
update.
XTo confirm the message: press the controller.
XRemove the data medium.
XHave the data medium checked at an authorized Mercedes-Benz
Center.
ProblemPossible causes/consequences andMSolutions
The multimedia system
asks for an activation
code during the map
update.The digital map is secured with an activation code.
XConsult an authorized Mercedes-Benz Center.
ProblemPossible causes/consequences andMSolutions
The map software
update has failed.The digital map can be installed with a DVD, SD card or USB stick.
XCheck the readability of the data medium, e.g. in a PC.
XTo restart the update: insert the DVD.
or
XInsert an SD card or USB stick.
The multimedia system asks for an activation code during the map
update. The code must be validated in the vehicle.
XStart the vehicle.
XTo restart the update: insert the DVD, SD card or connect a USB
device.
The multimedia system's integral hard disk has been physically dam-
aged.
XConsult an authorized Mercedes-Benz Center.
88Problems with the navigation system
Navigation

Saving a contact
Saved contacts are indicated in the phone book
by different symbols (Ypage 99).
XCall up the phone book (Ypage 99).
XSearch for and highlight a contact from the
mobile phoned(Ypage 99).
XTo select G: slide 9the controller.
XTo select Save: turn and press the controller.
The contact has now been saved. The contact
is identified by the ¥symbol in the phone
book.
iSaved contacts are also displayed in the
address book.
Saving or editing the contact data in the mul-
timedia system does not change the contacts
on the mobile phone. If automatic calling-up
of phone contacts is activated, the multime-
dia system displays the copy ¥with the
changed data.
Deleting a name
You can delete contacts that have been added,
supplemented, saved or imported in the multi-
media system.
If there are one or several phone numbers saved under the contact, the contact is deleted from
the phone book and the address book.
If there are additional entries under the contact,
such as a navigable destination, only the phone
numbers are deleted. The contact is retained in the address book with the remaining entries.
XCall up the phone book (Ypage 99).
XSearch for and highlight a contact in the
phone book (Ypage 99).
XTo select G: slide 9the controller.
XTo select Delete: turn and press the control-
ler.
A prompt appears asking whether the contact
should be deleted.
XTo select Yes: turn and press the controller.
The phone number is deleted.
Closing the phone book
XTo select &from the character bar: turn the
controller and press to confirm.
or
XPress the %button.
Address book
Introduction
Always pay attention to traffic conditions.
Familiarize yourself with the address book func-
tions before beginning your journey.
You can use the multimedia system when the
road and traffic conditions permit. You could
otherwise become involved in an accident in
which you or others could be injured.
The address book displays all the contacts from
the various sources (mobile phone, memory
card, USB device, the phone book of the multi-
media system, navigation).
You can use the contacts to make telephone
calls, navigate and to write messages.
If a mobile phone is connected to the multimedia
system and automatic calling up is activated
(
Ypage 106), the mobile phone's contacts are
displayed in the address book. If you disconnect
the mobile phone from the multimedia system,
these contacts are no longer displayed in the
address book.
When you import, save, edit or add contacts,
they will be saved in the multimedia system.
These contacts will remain available even when
you connect the multimedia system to a differ-
ent mobile phone. You can view these contacts
even without a mobile phone.
iThe address book can store a total of 5000
contacts.
R2000 entries are reserved for permanently
saved contacts
R3000 entries are reserved for contacts that
you can load from the mobile phone
iBefore selling your vehicle, delete the con-
tacts saved in the multimedia system using
the reset function (
Ypage 42).
102Address book
Telephone

Calling up the address book
XTo call up the telephone menu: press the
%button.
XTo switch to the menu bar: slide 5the con-
troller.
XTo select Tel/®: press the controller.
XTo selectAddress Book: turn and press the
controller.
XTo browse in the address book: turn the con- troller.
An address book entry can also include a pic-
ture. This is shown to the left of the address
data. Address book entries with pictures can
only be created by importing vCards (vcf
files). Further information on importing
vCards (
Ypage 107). The quality of the pic-
ture depends on the picture's resolution.
Searching for a contact
Using the character bar
XCall up the address book (Ypage 103).
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Search: turn and press the control-
ler.
XTo select characters: turn the controller and
press to confirm.
The first contact with the selected first char-
acter is highlighted in the address book. If
there are similar contacts, the next different
character is shown. For example, with con-
tacts such as Jana
andJohn, the beginnings
of the names are identical. The next different
character A
andOare offered for selection.
XSelect the characters of the contact you are
searching for one by one, pressing and con-
firming with the controller each time.
XTo end the search: select b.
The contacts in the address book are dis-
played.
XTo select a contact: turn and press the con-
troller.
XTo return to the character bar: press the
% button repeatedly until the character
bar is displayed.
Further information about character entry
(
Ypage 28).
Using the number keypad
You determine the first letter of the contact you
are looking for with the first character you enter.
XFor example, to enter the letter C: press the
l number key briefly three times in suc-
cession.
The character appears the first time the key is
pressed and shows all the available charac-
ters. It switches to the next character each
time the key is pressed.
Using the touchpad
You determine the first letter of the contact you
are looking for with the first character you enter.
XDraw the letter on the touchpad surface.
The first contact with the selected first char-
acter is highlighted in the address book.
Further information on handwriting recogni-
tion on the touchpad (
Ypage 24).
XDraw additional letters on the touchpad sur-
face one after another.
XTo complete the search and return to the
address book: press the touchpad.
XTo select and call the contact: glide up or
down and press.
Adding a new contact
You can enter address data directly into the
address book. If you store telephone numbers in the phone book of the multimedia system, these
are also saved in the address book. If you store
a navigation destination, the multimedia system
creates an address book entry that includes the
complete navigable address data.
Address book103
Telephone
Z

XCallup the address book (Ypage 103).
XToswit ch to the menu bar: slide6the con-
troller.
XTo select New: turn and press the controller.
The surname and first name input lines are
displ ayed.
XEnter characters using the controller
(Ypage 28) or the number keypad, for exam-
ple.
XTo save the surname and first name: select
b.
The details for the contact are displayed.
XTo add a desired entry (e.g. Add E-MailAddress): turn and press the controller.
Dependin g on the type of entry, the corre-
spondin g input menu appears.
XEnter characters using the controller
(Ypage 28) or the number keypad, for exam-
ple.
XTo finish and save an entry: select b.
Displaying contact details
XCallup the address book (Ypage 103).
XTo select a contact: turn and press the con-
troller.
The details for the contact are displayed.
The entries can becategorized as follows:
\ Business details
6 Home details
iAn address book entry can contain the fol-
lowin g information:
Rname
Rfirst name
Rcompany
Rup to five telephone numbers
Rtwo email addresses
RInternet address
Rtwoaddr esses
Rgeo-coordinates
Adding information to a contact
A maximum of five telephone numbers can be
saved for one contact.
XCallup the address book (Ypage 103).
XTo select a contact: turn and press the con-
troller.
The details for the contact are displayed.
XTo add the desired entry (e.g. Add E-MailAddress):turn and press the controller.
Depending on the type of entry, the corre-
sponding input menu appears.
XEnter characters using the controller or the
number keypad (Ypage 28), for example.
XTo finish and save an entry: select b.
Starting route guidance to an address
or geo-coordinates
Ifan addr esswith a ZIP code is saved, the
address can be used for route guidance. If the
ZIP co decannot be assigned to an exact
addr ess, you can adjust the destination subse-
quently using the controller.
XCall up the address book (Ypage 103).
XTo select a contact: turn and press the con-
troller.
The details for the contact are displayed.
XTo select the address or geo-coordinates:
turn and press the controller.
The navigation menu isdisplayed.
XTo select StartRouteGuidance: slide6
and press the controller.
The route to the destination address is calcu-
lated and route guidance starts.
104Address book
Telephone

XTo switch to the menu bar in the telephone
menu or the address book: slide6the con-
troller.
XTo select Options: turn and press the con-
troller.
XTo select Download Contacts: turn and
press the controller.
XTo select FromMemoryCard,USB 1or USB2: turn and press the controller.
XSelect All Folders.
or
XSelect the desired folder or individual vCard.
XSelect Continue.
The selected contacts are imported.
Receiving vCards via Bluetooth®
Multimedia system
XTo switch to the menu bar in the telephone
menu or the address book: slide 6the con-
troller.
XTo select Options: turn and press the con-
troller.
XTo select Download Contacts: turn and
press the controller.
XTo select FromBluetoothDevice: turn and
press the controller.
If the multimedia system is connected to a
mobile phone, all connections are termina-
ted. vCards can now be received by a device
(PC, mobile phone) via Bluetooth
®.
External device
XStart the data transfer; see the manufactur-
er's operating instructions.
The number of vCards received is displayed in the multimedia system.
Multimedia system
XTo end reception: press the controller or the
% button.
If a mobile phone was connected, the con-
nection to the mobile phone is established
again.
vCards received via Bluetooth
®are identified by
the ® symbol in the phone book.
iIf you switch to another main function, e.g.
navigation, while receiving vCards, the recep-
tion of vCards will be terminated.
Deleting imported contacts
XTo switch to the menu bar in the telephone
menu or the address book: slide 6the con-
troller.
XTo select Options: turn and press the con-
troller.
XTo select Delete Contacts: turn and press
the controller.
XSelect one of the following options:
RInternal Contacts
RDownloaded from Phone
RImported from Storage Device
RImported from BT Devices
Turn and press the controller.
XTo select Yes: turn and press the controller.
The contacts are deleted.
iIf automatic calling up of the contacts is
deactivated (Ypage 106), the Downloadedfrom Phoneoption is available.
108Importing contacts
Telephone

Calling up and using the dictation
function
XSelect theomicrophone.
The app for the dictation function is loaded.
If there was no prior Internet connection, a
connection is now established.
XTo start the dictation function: press the
controller.
XSay your message.
The dictation ends automatically after you
have finished speaking.
After the spoken message has been pro-
cessed, it is shown as text on the display.
XTo select words: turn and press the control-
ler.
XIn the correction menu, you can:
Radjust capitalization of words (if supported
by the character set)
Radd words
Rdelete words
Rreplace the dictated message with a new
one
XTo exit the menu: selectDone.
Send message
The dictated text is displayed in the message
input window.
XEnter the telephone number or e-mail address
into the addressee line.
XTo send the message: select OK.
Apple CarPlay™
Introduction
iPhone®functions can be used via the multime-
dia system using Apple CarPlay™. Apple Car-
Play™ can be operated using the controller or
Siri
®voice-operated control system. Whether
selected buttons are supported in the vehicle
depends on the iOS version of the mobile phone
and the apps available. You will find an overview
of the multimedia system's control panel and
available buttons here (
Ypage 18).
To activate voice-operated control, press and
hold the óbutton on the multifunction steer-
ing wheel (
Ypage 98). Apple CarPlay™ is only available for Apple
®mobile phones (see the
manufacturer's operating instructions). The
availability of Apple CarPlay™ may vary by coun-
try and depending on vehicle equipment.
During Apple CarPlay™ use, various multimedia system functions, such as navigation, are not
available.
The provider is responsible for its application
and related services and content.
Requirements
RApple CarPlay™ is available from the iPhone®
5. Mercedes-Benz recommends that you use
the latest operating system on the iPhone®.
RYou require a connector cable for the
iPhone®.
RThe full range of functions for Apple CarPlay™is only possible when the Apple CarPlay™-
capable mobile phone is connected to the
Internet.
Connecting the iPhone®with the mul-
timedia system
In order to be able to use Apple CarPlay™, a
connection must be established between the
iPhone
®and the multimedia system.
XConnect the iPhone®via a connection cable
to the USB port ç.
The first time you connect an Apple CarPlay™-
capable mobile phone to the multimedia sys-
tem or switch between Apple CarPlay™-capa-
ble mobile phones, a prompt appears asking
whether you want future activation to be auto-
matic or manual.
Activating Apple CarPlay™
Automatic activation
XTo select Auto: press the controller.
Apple CarPlay™ will start automatically each
time a connection has been established
between the iPhone
®and the multimedia sys-
tem.
Manual activation
118Apple CarPlay™
Telephone

XTo call up the telephone menu: press the
%button.
XTo show the main function bar: slide 5the
controller.
XTo select Tel/®: turn and press the control-
ler.
XSelect Apple CarPlay.
Apple CarPlay™ starts.
iDepending on the operating status, not all of
the steps may be necessary. A message to
start Apple CarPlay™ appears on the display.
Confirm this.
Changing the activation type
When the mobile phone is disconnected from
the multimedia system, the activation mode can
be changed.
XTo call up the telephone menu: press the
% button.
XTo display the main function bar: slide 5the
controller.
XTo select Tel/®: turn and press the control-
ler.
XSelect Apple CarPlay.
XTo show the menu bar: slide 6the control-
ler.
XTo select Options: turn and press the con-
troller.
XDeactivate ªor activate OStart AppleCarPlay Automatically.
Canceling Apple CarPlay™
Mercedes-Benz recommends that you only can-
cel Apple CarPlay™ when your vehicle is sta-
tionary.
XRemove the connection cable from the USB
port ç.
The No Apple CarPlay Device Connec‐
ted Please ensure that your deviceisconnectedtothecorrectUSBport.message appears.
Transmitted vehicle data
When using Apple CarPlay™, specific vehicle
data are transmitted to the mobile phone. This
makes it possible to use selected mobile phone services efficiently. The mobile phone does not
have active access to vehicle data.
The following system information is transmitted:
RVehicle model
RVehicle model year
RMultimedia system software version
These data are transmitted in order to optimize
communication between the vehicle and mobile
phone.
A random vehicle code is generated for this pur-
pose and in order to assign multiple vehicles to the mobile phone.
This code is not related to the vehicle identifi-
cation number (VIN) and is deleted if the multi-
media system is reset (
Ypage 42).
The following driving status data is transmitted:
RGear position engaged
RDifference between parked, stationary,
coasting and driving
RInstrument cluster day/night mode
These data are transmitted in order to adapt the
content displayed to the driving situation.
The following position data is transmitted:
RGPS coordinates
RSpeed
RCompass direction
RAcceleration direction
RGyroscopic effects
These data are transmitted only when naviga-
tion is active in order to improve navigation (e.g.
when driving through a tunnel).
If you do not wish to have your vehicle data
transmitted, you can deactivate automatic start-
ing of Apple CarPlay™ (
Ypage 119) and briefly
terminate the mobile phone's USB connection
to the vehicle.
Android Auto™
Introduction
Functions on mobile phones with the Android™
operating system can be used with Android
Auto™:
RAndroid Auto™-capable apps from the mobile
phone are shown in the multimedia system.
RAudio content from the mobile phone is
played back in the multimedia system.
Android Auto™119
Telephone
Z

Only one mobile phone at a time can be con-
nected to the multimedia system via Android
Auto™.
Various multimedia system functions such as
the navigation system are not available while
using Android Auto™.
The availability of Android Auto™ and Android
Auto™ apps may vary from country to country
and depending on the equipment in the vehicle.
The provider is responsible for its application
and related services and content.
Connecting a mobile phone via
Android Auto™
Requirements:
RFor safety reasons, the first time Android
Auto™ is activated on the multimedia system,
the vehicle must be stationary.
RThe mobile phone supports Android Auto™
from Android™ 5.0.
RThe Android Auto™ app is installed on the
mobile phone.
RIn order to use the telephone functions, a
mobile phone needs to be connected with the
multimedia system via Bluetooth
®.
RThe full range of functions for Android Auto™
is only possible with an Internet connection.
RThe mobile phone is connected to the USB
portç on the multimedia system via a USB
cable.
The multimedia system automatically estab-
lishes a connection to the mobile phone via
Bluetooth
®. If this is unsuccessful, an error mes-
sage will appear. In this case, you should con-
nect the mobile phone manually via Bluetooth
®
(Ypage 90).
Starting Android Auto™
Multimedia system
XTo call up the telephone menu: press the
% button.
XTo show the main function bar: slide 5the
controller.
XTo select Tel/®: turn and press the control-
ler.
XTo select Android Auto: turn and press the
controller.
You see a message informing you that no
Android Auto™ device is connected. Mobile phone
XConnect the mobile phone to the USB port
ç
in the center console.
When activated manually a message appears
on the display of the multimedia system when
Android Auto™ is started.
XTo confirm the message: press the controller.
The Android Auto™ app is shown in the mul-
timedia system display.
Setting up automatic connection
XTo call up the telephone menu: press the
% button.
XTo display the main function bar: slide 5the
controller.
XTo select Tel/®: turn and press the control-
ler.
XTo select Android Auto: turn and press the
controller.
XTo switch to the menu bar: slide 6the con-
troller.
XTo select Options: turn and press the con-
troller.
XTo select Start Android Auto Automati‐cally: turn and press the controller.
XAllow automatic connection O.
Android Auto™ starts automatically as soon
as the mobile phone is connected to the USB
port ç of the multimedia system.
Changing the sound settings
If Android Auto™ is active, you can change the
sound settings in the radio menu.
XTo call up the radio menu: press the $
button.
XTo show the main function bar: slide 5the
controller.
XTo select Radio: turn and press the controller.
XTo switch to the menu bar: slide 6the con-
troller.
XTo select à: turn and press the controller.
Change the sound settings.
Activating voice control
If Android Auto™ is active, you can start the
mobile phone's voice control system.
120Android Auto™
Telephone