2018 MERCEDES-BENZ GLE SUV phone

The indicator lamp in Roadside Assistance
button:flashes while the call is active. The
Connecting Call
message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Connectedmessage appears in the multifunc-
tion display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 315).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing.
You can find more information in the separate
mbrace manual.
The system has not been able to initiate a Road- side Assistance call, if:
Rthe F indicator lamp for the Roadside
Assistance call button is flashing continu-
ously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed
message appears in the mul-
tifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
Info call button
XTo call: press Info call button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Info call button :
flashes while the connection is being made.
The Connecting Call
message appears in
the multifunction display. The audio output is muted.
If a connection can be established, the Call
Connectedmessage appears in the multifunc-
tion display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
RCurrent location of the vehicle
RVehicle identification number
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on COMAND, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest Mercedes-Benz Ser-
vice Center and about other products and serv-
ices from Mercedes-Benz.
312Features
Stowage and features

You can find further information on the mbrace
system under "Owners Online" at
http://www.mbusa.com.
The system was unable to initiate an Info call if:
Rthe indicator lamp in theïInfo call button
is flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center has been estab-
lished.
This can occur if the relevant mobile phone net-
work is not available, for example.
The Call Failed
message appears in the mul-
tifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
Call priority
When service calls are active, e.g. Roadside
Assistance or Info calls, an emergency call can
still be initiated. In this case, an emergency call
will take priority and override all other active
calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
Rthe ~ button on the multifunction steering
wheel
Rthe corresponding button in the multimedia
system to end the voice call
When a call is initiated, the audio system is
muted.
The mobile phone is no longer connected to the multimedia system.
However, if you want to use your mobile phone,
do so only when the vehicle is stationary and in
a safe location.
Downloading destinations in COMAND
Downloading destinations
Downloading destinations gives you access to a
database with over 15 million points of interest
(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinations
in the vicinity.
Furthermore, you can download routes with up
to four way points.
You are prompted to confirm route guidance to
the address entered.
XSelect
Yesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No
the address can be stored in
the address book.
The destination download function is available
if:
Rthe vehicle is equipped with a navigation sys-
tem.
Rthe relevant mobile phone network is availa-
ble and data transfer is possible.
Route Assistance
This service is part of the mbrace PLUS Package
and cannot be purchased separately.
You can use the Route Assistance function even
if the vehicle is not equipped with a navigation
system.
Within the framework of this service, you receive
a professional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route
section.
Search and Send
General notes
To use "Search & Send", your vehicle must be
equipped with mbrace and a navigation system.
Additionally, an mbrace service subscription
must be completed.
"Search & Send" is a service for entering desti-
nations in the navigation system. A destination
address which is found on Google Maps
®can be
transferred via mbrace directly to your vehicle's
navigation system.
Features313
Stowage and features
Z

Specifying and sending the destination
address
XGo to the website http://maps.google.com
and enter a destination address into the entry
field.
XTo send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
Example:
If you select "Send to vehicle" and then
"Mercedes-Benz", the destination address
will be sent to your vehicle.
XWhen the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field.
XClick "Send".
Information on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up a transmitted destination
address
XTurn the SmartKey to position 2in the igni-
tion lock (Ypage 135).
The transmitted destination address is loaded
into the vehicle's navigation system.
A display message appears, asking whether
navigation should be started.
XSelectYesby turning 3or sliding 1
the controller and confirm with 7.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
If you select No
the address can be stored in
the address book.
If you have sent more than one destination
address, each individual destination must be
confirmed separately.
Destination addresses are loaded in the same
order as the order in which they were sent.
If you have multiple Mercedes-Benz vehicles
with mbrace and active mbrace accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will be
sent to all the vehicles.
Vehicle remote opening
You can use the vehicle remote unlocking if you
have unintentionally locked your vehicle and a
replacement SmartKey is not available.
The vehicle can then be unlocked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately unlocked
remotely within four days of the ignition being
turned off. After this time, the remote unlocking
may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be unlocked
remotely.
The vehicle remote unlocking feature is availa-
ble if the relevant mobile phone network is avail-
able and a data connection is possible.
XContact the following service hotlines:
Mercedes-Benz Customer Assistance Center
at 1-800 FOR-MERCEDES (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
XReturn to your vehicle at the time agreed upon
with the Mercedes-Benz Customer Assis-
tance Center.
Alternatively, the vehicle can be opened via:
Rthe Internet, under the "Owners Online" sec-
tion
Rtelephone applications (e.g. for iPhone®,
Android™)
To do this, you will need your identification num-
ber and password.
Vehicle remote closing
The vehicle remote closing feature can be used
when you have forgotten to lock the vehicle and you are no longer nearby.
The vehicle can then be locked by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately remotely locked
within four days of the ignition being turned off.
After this time, remote closing may be delayed
by 15 to 60 minutes. After 30 days the vehicle
can no longer be locked remotely.
The vehicle remote closing feature is available if
the relevant mobile phone network is available
and a data connection is possible.
XContact the following service hotlines:
314Features
Stowage and features

Mercedes-Benz Customer Assistance Center
at 1-800 FOR-MERCEDES (1-800-367-6372)
or 1-866-990-9007
You will be asked for your password.
The next time you are inside the vehicle and you
switch on the ignition, the Doors Locked
Remotelymessage appears in the multifunction
display.
Alternatively, the vehicle can be locked via:
Rthe Internet, under the "Owners Online" sec-
tion
Rtelephone applications (e.g. for iPhone®,
Android™)
To do this, you will need your identification num-
ber and password.
Stolen vehicle recovery service
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.
XForward this number to the Mercedes-Benz
Customer Assistance Center along with your
PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Center
contacts you and the local law enforcement
agency if the vehicle is located.
However, only the law enforcement agency is
informed of the location of the vehicle.
If the anti-theft alarm system is activated for
longer than 30 seconds, mbrace automatically
notifies the Mercedes-Benz Customer Assis-
tance Center.
Vehicle Health Check
With the Vehicle Health Check, the Customer
Assistance Center can provide improved sup-
port for problems with your vehicle. During an
existing call, vehicle data is transferred to the
Customer Assistance Center.
The customer service representative can use
the received data to decide what kind of assis-
tance is required. You are then, for example,
guided to the nearest Mercedes-Benz Service
Center or a recovery vehicle is called.
If vehicle data need to be transferred during an
Info call or a Roadside Assistance call, this is
initiated by the Customer Assistance Center. The
Roadside Assistance Connected
mes-
sage appears in the display. If the Vehicle Health
Check can be started, the Request
forVehi‐cle Diagnostics Received Start vehi‐cle diagnostics?message appears in the
display.
XPress the Yesbutton to confirm the message.
XIf theVehicle Diagnostics PleaseStart Ignitionmessage appears: turn the
SmartKey to key position 2in the ignition
lock (
Ypage 135).
XIf the Please follow the instructionsreceivedbyphoneandmoveyourvehi‐cle to a safe position.message
appears: please follow the instructions
received by phone and move your vehicle to a
safe position.
The message in the display disappears.
The vehicle operating state check begins.
During this procedure, you will see the Vehi‐
cle Diagnostics Activemessage.
If you select Cancel
, the Vehicle Health
Check is canceled completely.
When the check is complete, the Sending
vehicle diagnostics data. (Voice con‐nection may be interrupted duringdatatransfer)message appears. The vehicle
data can now be sent.
XPress the OKbutton to confirm the message.
The voice connection with the Customer
Assistance Center is terminated.
The Vehicle Diagnostics: Transfer‐
ring Data...message appears.
The vehicle data is sent to the Customer
Assistance Center.
Depending on what the customer service rep-
resentative agreed with you, the voice connec-
tion is re-established after the transfer is com-
plete. If necessary, you will be contacted at a
later time by another means, e.g. by e-mail or
phone.
Another function of the Vehicle Health Check is
the transfer of service data to the Customer
Assistance Center. If a service is due, the display
shows a message to this effect together with
information about any special offers at your
workshop.
This information can also be called up under
"Owners Online" at http://www.mbusa.com .
Information on the data stored in the vehicle
(
Ypage 32).
Features315
Stowage and features
Z

door opener, contact a Mercedes-Benz Service
Center.
Alternatively, you can call the following tele-
phone assistance services:
RUSA:Mercedes-Benz Customer Assistance
Center at 1-800 FOR-MERCEDES
RCanada: Customer Service at
1-800-387-0100
RHomeLink®hotline 1-800-355-3515 (free of
charge)
More information on HomeLink
®and/or com-
patible products is also available online at
http://www.homelink.co m.
Notes on the declaration of conformity
(
Ypage 30).
USA: FCC ID: CB2HMIHL4
Canada: IC: 279B-HMIHL4
Important safety notes
GWARNING
When you operate or program the garage door
with the integrated garage door opener, per-
sons in the range of movement of the garage
door can become trapped or struck by the
garage door. There is a risk of injury.
When using the integrated garage door
opener, always make sure that nobody is
within the range of movement of the garage
door.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Programming
Programming the buttons
Pay attention to the "Important safety notes"
(Ypage 317).
Garage door remote control Ais not included
with the integrated garage door opener.
XTurn the SmartKey to position 2in the igni-
tion lock (Ypage 135).
XSelect one of buttons ;to? to use to con-
trol the garage door drive.
XTo start programming mode: press and
hold one of buttons ;to? on the integrated
garage door opener.
The garage door opener is now in program-
ming mode. After a short time, indicator
lamp :lights up yellow.
Indicator lamp :lights up yellow as soon as
button ;,=or? is stored for the first time.
If the selected button has already been pro-
gramed, indicator lamp :will only light up
yellow after ten seconds have elapsed.
XRelease button ;,=or?. Indicator
lamp :flashes yellow.
XTo program the remote control: point
garage door remote control Atowards but-
tons ;to? on the rear-view mirror at a dis-
tance of 2 to 8 in (5 to 20 cm).
XPress and hold button Bon remote control
A until indicator lamp :lights up green.
When indicator lamp :lights up green: pro-
gramming is finished.
When indicator lamp :flashes green: pro-
gramming was successful. The next step is to synchronize the rolling code (
Ypage 318).
XRelease button Bon remote control Afor
the garage door drive system.
If indicator lamp :lights up red: repeat the
programing procedure for the corresponding
button on the rear-view mirror. When doing
so, vary the distance between remote control
A and the rear-view mirror.
The required distance between remote con-
trol Aand the integrated garage door opener
depends on the garage door drive system.
Features317
Stowage and features
Z

When checking the oil level:
Rpark the vehicle on a level surface.
Rthe engine should be switched off for approx-
imately five minutes if the engine is at normal
operating temperature.
Rif the engine is not at normal operating tem-
perature, e.g. if the engine was only started
briefly, wait about 30 minutes before carrying
out the measurement.
Checking the oil level using the oil dip-
stick
Example: vehicles with a gasoline engine
Example: vehicles with a diesel engine
XPull oil dipstick :out of the dipstick tube.
XWipe off oil dipstick :.
XSlowly slide oil dipstick :into the guide tube
to the stop, and take it out again.
If the level is between MIN mark =and MAX
mark ;, the oil level is correct.
XIf the oil level has dropped to MIN mark =or
below, add 1.1 US qt (1.0 liter) engine oil.
Adding engine oil
HEnvironmental note
When adding oil, take care not to spill any. If
oil enters the soil or waterways, it is harmful to
the environment.
!Use only engine oils and oil filters that are
approved for vehicles with a service system. A list of the engine oils and oil filters that have
been tested and approved in accordance with
Mercedes-Benz Specifications for Service
Products is available at any authorized
Mercedes-Benz Center.
The following cause engine failure or damage
to the exhaust system:
RUse of engine oils and oil filters that have
not been expressly approved for the service
system
RReplacement of engine oil and oil filter after
the replacement interval specified by the
service system has expired
RUse of engine oil additives
!Do not add too much oil. adding too much
engine oil can result in damage to the engine
or to the catalytic converter. Have excess
engine oil siphoned off.
Example: engine oil cap
XTurn cap :counter-clockwise and remove it.
XAdd engine oil.
If the oil level is at or below the MIN mark on
the oil dipstick, add 1.1 US qt (1.0 liter) of
engine oil.
XReplace cap :on the filler neck and tighten
clockwise.
Ensure that the cap locks into place securely.
XCheck the oil level again with the oil dipstick
(Ypage 323).
Engine compartment323
Maintenance and care
Z

XVehicles with the AIRMATIC package:
make sure that the normal vehicle level is
selected (
Ypage 185).
XVehicles with the Off-Road Engineering
package:make sure that the normal vehicle
level is selected (
Ypage 179).
XSwitch off the engine.
XVehicles without KEYLESS-GO: remove the
SmartKey from the ignition lock.
XVehicles with KEYLESS-GO: open the driv-
er's door.
The vehicle electronics are now in position
u. This means no SmartKey is in the ignition
lock.
XVehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
(
Ypage 135).
XMake sure that the engine cannot be started
via your smartphone (Ypage 137).
XMake sure that the passengers are not endan-
gered as they do so. Make sure that no one is
near the danger area while a wheel is being
changed. Anyone who is not directly assisting
in the wheel change should, for example,
stand behind the barrier.
XGet out of the vehicle. Pay attention to traffic
conditions when doing so.
XClose the driver's door.
XUnload heavy luggage.
iOnly operate the tire inflation compressor
using a 12 V socket, even if the ignition is
turned off (
Ypage 308).
An emergency cut-out ensures that the on-
board voltage does not drop too low. If the on-
board voltage is too low
, the power to the
sockets is automatically cut. This ensures
that there is sufficient power to start the
engine.
MOExtended tires (tires with run-flat
properties)
General notes
With MOExtended tires (tires with run flat char-
acteristics), you can continue to drive your vehi-
cle even if there is a total loss of pressure in one
or more tires. The affected tire must not show
any clearly visible damage.
You can recognize a MOExtended tire by the
MOExtended marking which appears on the sidewall of the tire. You will find this marking
next to the tire size designation, the load-bear-
ing capacity and the speed index (
Ypage 366).
MOExtended tires may only be used in conjunc-
tion with an active tire pressure loss warning
system or with an active tire pressure monitor.
If a pressure loss warning message appears
in the multifunction display:
Robserve the instructions in the display mes-
sages (Ypage 268).
Rcheck the tire for damage
Rif driving on, observe the following notes
The driving distance possible in run-flat mode is
approximately 50 miles (80 km) when the vehi-
cle is partially laden and approximately 18 miles
(30 km) when the vehicle is fully laden.
In addition to the vehicle load, the driving dis-
tance possible depends upon:
RVehicle speed
RRoad condition
ROutside temperature
The driving distance possible in run-flat mode
may be reduced by extreme driving conditions
or maneuvers, or it can be increased through a
moderate style of driving.
The driving di stance p
ossible in run-flat mode is
counted from the moment the tire pressure loss
warning appears in the multifunction display.
You must not exceed a maximum permissible
speed of 50 mph (80 km/h).
iWhen replacing one or all tires, please
observe the following specifications for your
vehicle's tires:
Rsize
Rtype and
Rthe "MOExtended" mark
If a tire has gone flat and cannot be replaced with a MOExtended tire, a standard tire may
be used as a temporary measure. Make sure
that you use the proper size and type (sum-
mer or winter tire).
iVehicles equipped with MOExtended tires
are not equipped with a TIREFIT kit at the fac-
tory. It is therefore recommended that you
additionally equip your vehicle with a TIREFIT
kit if you mount tires that do not feature run-
flat properties, e.g. winter tires. A TIREFIT kit
may be obtained from a qualified specialist
workshop.
336Flat tire
Breakdown assistance

sudden loss of pressure, bring the vehicle to a
halt by braking carefully. Avoid abrupt steering
movements.
The tire pressure monitor has a yellow warning
lamp in the instrument cluster for indicating
pressure loss or a malfunction. Whether the
warning lamp flashes or lights up indicates
whether a tire pressure is too low or the tire
pressure monitor is malfunctioning:
Rif the warning lamp is lit continuously, the tire
pressure on one or more tires is significantly
too low. The tire pressure monitor is not mal-functioning.
Rif the warning lamp flashes for approximately
a minute and then remains lit constantly, the
tire pressure monitor is malfunctioning.
In addition to the warning lamp, a message
appears in the multifunction display. Observe
the information on display messages
(
Ypage 268).
It may take up to ten minutes for a malfunction
of the tire pressure monitor to be indicated. A
malfunction will be indicated by the tire pres-
sure warning lamp flashing for approximately
one minute and then remaining lit. When the
malfunction has been rectified, the tire pressure
warning lamp goes out after a few minutes of
driving.
The tire pressure values indicated by the on-
board computer may differ from those meas-
ured at a gas station with a pressure gage. The
tire pressures shown by the on-board computer
refer to those measured at sea level. At high
altitudes, the tire pressure values indicated by a pressure gage are higher than those shown by
the on-board computer. In this case, do not
reduce the tire pressures.
The operation of the tire pressure monitor can
be affected by interference from radio transmit-
ting equipment (e.g. radio headphones, two-way
radios) that may be being operated in or near the vehicle.
Checking the tire pressure electroni-
cally
XMake sure that the SmartKey is in position 2
(Ypage 135) in the ignition lock.
XPress the =or; button on the steering
wheel to select the Serv.menu.
XPress the9or: button to select
Tire Pressure.
XPress a.
The current tire pressure of each tire is shown
in the multifunction display.
If the vehicle has been parked for longer than
20 minutes, the Tire pressure will be
displayed after driving a few minutesmessage appears.
After a teach-in process, the tire pressure mon-
itor automatically detects new wheels or new
sensors. As long as a clear allocation of the tire
pressure value to the individual wheels is not
possible, theTire
PressureMonitorActivedisplay message is shown instead of the tire
pressure display. The tire pressures are already
being monitored.
If an emergency spare wheel is mounted, the
system may continue to show the tire pressure
of the wheel that has been removed for a few
minutes. If this occurs, note that the value dis-
played for the position where the spare wheel is
mounted is not the same as the current tire
pressure of the emergency spare wheel.
Tire pressure monitor warning mes-
sages
If the tire pressure monitor detects a pressure
loss in one or more tires, a warning message is
shown in the multifunction display. The yellow
tire pressure warning lamp then lights up.
RIf thePlease Correct Tire Pressuremessage appears in the multifunction display,
the tire pressure in at least one tire is too low.
The tire pressure must be corrected when the
opportunity arises.
RIf theCheck Tiresmessage appears in the
multifunction display, the tire pressure in at
least one tire has dropped significantly. The
tires must be checked.
RIf the WarningTireMalfunctionmessage
appears in the multifunction display, the tire
pressure in at least one tire has dropped sud-
denly. The tires must be checked.
Be sure to observe the instructions and safety
notes in the display messages in the "Tires" sec-
tion (
Ypage 268).
If the wheel positions on the vehicle are rotated, the tire pressures may be displayed for the
wrong positions for a short time. This is rectified
after a few minutes of driving, and the tire pres-
sures are displayed for the correct positions.
360Tire pressure
Wheels and tires