ProblemPossible causes/consequences andMSolutions
A side window cannot be
closed because it is
blocked by objects, e.g.
leaves in the window
guide.XRemove the objects.
XClose the side window.
A side window cannot be
closed and you cannot
see the cause.If a side window is obstructed during closing and reopens again
slightly:
XImmediately after the window blocks, pull the corresponding switch
again until the side window has closed.
The side window is closed with increased force.
If a side window is obstructed again during closing and reopens again slightly:
XImmediately after the window blocks, pull the corresponding switchagain until the side window has closed.
The side window is closed without the automatic reversing feature.
The side windows cannot
be opened or closed with
convenience opening.The SmartKey battery is discharged or nearly discharged.
XCheck the SmartKey battery (Ypage 80) and replace it if necessary
(Ypage 80).
If a side window will still not open or close due to a malfunction, consult a qualified specialist
workshop.
Sliding sunroof
Important safety notes
Your vehicle may be equipped with a sliding
sunroof or a panorama roof with power tilt/slid-
ing panel. In the following section, the term
"sliding sunroof" refers to both sliding sunroof
variants.
GWARNING
While opening and closing the sliding sunroof, body parts in close proximity could become
trapped. There is a risk of injury.
Make sure that no body parts are in close
proximity during the opening and closing pro-
cedures.
If somebody becomes trapped:
Rrelease the switch immediately, or
Rduring automatic operation, push the
switch briefly in any direction
The opening or closing procedure will be stop- ped.
GWARNING
If children operate the sliding sunroof they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
!Only open the sliding sunroof if it is free of
snow and ice. Otherwise, malfunctions may
occur.
Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could be
damaged.
!The weather can change abruptly. It could
start to rain or snow. Make sure that the slid- ing sunroof is closed when you leave the vehi-
cle. The vehicle electronics can be damaged if
water enters the vehicle interior.
Resonance noises can occur in addition to the
usual airflow noises when the sliding sunroof is
open. They are caused by minor pressure fluc-
tuations in the vehicle interior. Change the posi-
92Sliding sunroof
Opening and closing
Correct driver's seat position
GWARNING
You could lose control of your vehicle if you do the following while driving:
Radjust the driver's seat, head restraint,
steering wheel or mirrors
Rfasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
Observe the following when adjusting steering
wheel :, seat belt ;and driver's seat =:
Ryou are as far away from the driver's air bag as
possible
Ryou are sitting in a normal upright position
Ryour thighs are slightly supported by the seat
cushion
Ryour legs are not entirely stretched and you
can depress the pedals properly
Rthe back of your head is supported at eye level
by the center of the head restraint
Ryou can hold the steering wheel with your
arms slightly bent
Ryou can move your legs freely
Ryou can see all the displays in the instrument
cluster clearly
Ryou should have a good overview of traffic
conditions
Rthe seat belt is pulled snugly against the body and is routed across the center of your shoul-
der and across your hips in the pelvic area
Further related subjects:
RElectrical seat adjustment (Ypage 98)
RAdjusting the steering wheel mechanically
(Ypage 103) or electrically (Ypage 104)
RFastening the seat belt correctly (Ypage 48).
RAdjusting the rear-view mirror and exterior
mirrors (Ypage 105).
RVehicles with memory function: storing the
seat, steering wheel, exterior mirror and
Head-up display settings with the memory
function (
Ypage 108)
Seats
Important safety notes
GWARNING
Children could become trapped if they adjust
the seats, particularly when unattended.
There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The seats can still be adjusted when there is no
SmartKey in the ignition lock.
GWARNING
When you adjust a seat, you or other vehicle
occupants could become trapped, e.g. on the seat guide rail. There is a risk of injury.
Make sure when adjusting a seat that no one
has any body parts in the sweep of the seat.
Observe the safety notes on "Air bags"
(
Ypage 49) and "Children in the Vehicle"
(Ypage 59).
Seats97
Seats, steering wheel and mirrors
Z
Problems with the seat heating or seat ventilation
ProblemPossible causes/consequences andMSolutions
The seat heating or seat
ventilation has switched
off prematurely or can-
not be switched on.The on-board voltage is too low because too many electrical consum-
ers are switched on.
XSwitch off electrical consumers that you do not need, such as the
rear window defroster or interior lighting.
Once the battery is sufficiently charged, the seat heating or seat
ventilation will switch back on automatically.
Steering wheel
Important safety notes
GWARNING
You could lose control of your vehicle if you do the following while driving:
Radjust the driver's seat, head restraint,
steering wheel or mirrors
Rfasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
GWARNING
Children could injure themselves if they
adjust the steering wheel. There is a risk of
injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The electrically adjustable steering wheel can
still be adjusted when there is no SmartKey in
the ignition lock.
Adjusting the steering wheel man-
ually
GWARNING
If the steering wheel is unlocked while the
vehicle is in motion, it could change position
unexpectedly. This could cause you to lose
control of the vehicle. There is a risk of an
accident.
Before starting off, make sure the steering
wheel is locked. Never unlock the steering
wheel while the vehicle is in motion.
:Release lever
;Adjusts the steering wheel height
=Adjusts the steering wheel position (fore-
and-aft adjustment)
XPush release lever :down completely.
The steering column is unlocked.
XAdjust the steering wheel to the desired posi-
tion.
XPush release lever :up completely.
The steering column is locked.
XCheck if the steering column is locked. When
doing so, try to push the steering wheel up or down or try to move it in the fore-and-aft
direction.
Steering wheel103
Seats, steering wheel and mirrors
Z
Adjusting the steering wheel electri-
cally
:Adjusts th esteering whee lheight
;Adjusts th esteering whee lposition (fore-
and-af tadjustment)
The steering whee lcan also be adjusted when
th eSmartKey is remove dfrom th eignition lock.
iFurther relate dsubjects :
REASY-ENTRY/EXIT feature (Ypage 104)
RStoring settings (Ypage 108)
Steering wheel heating
Switching on/off
XTurn th eSmartKey to position 2in th eigni-
tion loc k (Ypage 135).
XTo switch on/off: turnth elever in th edirec -
tion of arrow :or;.
Indicato rlamp =lights up or goes out .
Vehicles wit hKEYLESS-GO :when you switch off
th eignition and open th edriver's door ,th e
steering whee lheating is deactivated.
Vehicles without KEYLESS-GO :when you
remove th eSmartKey from th eignition lock, th e
steering whee lheating is deactivated.
Problems with the steering wheel heating
ProblemPossible causes/consequences and MSolutions
The steering wheelheat -
ing has switched off pre -
maturel yor canno tbe
switched on .The on-board voltag eis to olow because to oman yelectrical consum-
ers are switched on .
XSwitchoff electrical consumer sthat you do no tneed, suc has th e
rear window defroste ror interior lighting .
EASY-ENTRY/EXITfeatu re
Import ant safety notes
GWARNIN G
When th eEASY-ENTRY/EXIT feature adjust s
th esteering wheel, you and other vehicl e
occupant s –particularly children –could
become trapped .There is aris kof injury.
Whil eth eEASY-ENTRY/EXIT feature is mak -
ing adjustments ,mak esur ethat no on ehas
any body part sin th eswee pof th esteering
wheel.
Mov eth esteering whee ladjustmen tlever if
there is aris kof entrapment by th esteering
wheel. The adjustmen tprocess is stopped.
Press on eof th ememory function position but -
tons .This function is only available on vehicles
wit hmemory function .
GWARNING
If children activat eth eEASY-ENTRY/EXIT fea-
ture, they can become trapped ,particularly
when unattended. There is aris kof injury.
104Steering wheel
Seats, steering wheel and mirrors
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
GWARNING
If you drive off while the EASY-ENTRY/EXIT
feature is making adjustments, you could lose
control of the vehicle. There is a risk of an
accident.
Always wait until the adjustment process is
complete before driving off.
The EASY-ENTRY/EXIT feature makes getting in
and out of your vehicle easier.
You can activate and deactivate the EASY-
ENTRY/EXIT feature in the on-board computer
(
Ypage 239).
Position of the steering wheel when the
EASY-ENTRY/EXIT feature is active
The steering wheel swings up when you:
Rremove the SmartKey from the ignition lock.
Ropen the driver's door and KEYLESS-GO is in
position 1.
Ropen the driver's door and the SmartKey is in
positionuor1 in the ignition lock.
iThe steering wheel only moves up if it has
not already reached the upper stop.
Position of the steering wheel for driv-
ing
The steering wheel is moved to the last selected
position when:
Rthe driver's door is closed
Ryou insert the SmartKey into the ignition lock
or
Ryou press the Start/Stop button once on vehi-
cles with KEYLESS-GO
When you close the driver's door with the igni-
tion switched on, the steering wheel is also
automatically moved to the previously set posi-
tion.
The last position of the steering column is stored
when you:
Rswitch the ignition off
Rsave the setting with the memory function
(Ypage 108).
Crash-responsive EASY-EXIT feature
If the crash-responsive EASY-EXIT feature is trig-
gered in an accident, the steering column will
move upwards when the driver's door is opened.
This occurs irrespective of the position of the
SmartKey in the ignition lock. This makes it eas- ier to exit the vehicle and rescue the occupants.
The crash-responsive EASY-EXIT feature is only
operational if the EASY-EXIT/ENTRY feature is
activated in the on-board computer
(
Ypage 239).
Mirrors
Rear-view mirror
XAnti-glare mode: flick anti-glare lever :for-
wards or back.
Exterior mirrors
Adjusting the exterior mirrors
GWARNING
You could lose control of your vehicle if you do the following while driving:
Radjust the driver's seat, head restraint,
steering wheel or mirrors
Rfasten the seat belt
There is a risk of an accident.
Adjust the driver's seat, head restraint, steer-
ing wheel and mirror and fasten your seat belt before starting the engine.
Mirrors105
Seats, steering wheel and mirrors
Z
XEngage reverse gear.
The exterior mirror on the front-passenger
side moves to the default setting parking posi-
tion.
XUse button=to adjust the exterior mirror to
a position that allows you to see the rear
wheel and the curb.
The parking position is stored.
iIf you shift the transmission to another posi-
tion, the exterior mirror on the front-
passenger side returns to the driving position.
Using the memory button
You can store the parking position of the exte-
rior mirror on the front-passenger side using
memory button M?. The reverse gear must not
be engaged during the process.
XTurn the SmartKey to position 2in the igni-
tion lock (Ypage 135).
XPress button ;.
XUse button=to adjust the exterior mirror to
a position that allows you to see the rear
wheel and the curb.
XPress memory button M? and one of the
arrows on button =within three seconds.
The parking position is stored if the exterior
mirror does not move.
XIf the mirror moves out of position, repeat the
steps.
Calling up a stored parking position set-
ting
XTurn the SmartKey to position 2in the igni-
tion lock (Ypage 135).
XAdjust the exterior mirror on the front-
passenger side using button ;.
XEngage reverse gear.
The exterior mirror on the front-passenger
side moves to the stored parking position.
The exterior mirror on the front-passenger side
moves back to its original position:
Ras soon as you exceed a speed of 9 mph
(15 km/h)
Rif you press button :for the exterior mirror
on the driver's side
Memory function
Storing settings
GWARNING
If you use the memory function on the driver's side while driving, you could lose control of
the vehicle as a result of the adjustments
being made. There is a risk of an accident.
Only use the memory function on the driver's
side when the vehicle is stationary.
GWARNING
When the memory function adjusts the seat or steering wheel, you and other vehicle occu-
pants – particularly children – could become
trapped. There is a risk of injury.
While the memory function is making adjust-
ments, make sure that no one has any body
parts in the sweep of the seat or steering
wheel. If somebody becomes trapped, imme-
diately release the memory function position
button. The adjustment process is stopped.
GWARNING
Children could become trapped if they acti-
vate the memory function, particularly when
unattended. There is a risk of injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
The memory function can be used at any time,
e.g. even when the SmartKey isn't in the ignition
lock.
With the memory function, you can store up to
three different settings, e.g. for three different
people.
The following settings are stored as a single
memory preset:
Rposition of the seat, backrest and head
restraint
Rdriver's side: steering wheel position
Rdriver's side: position of the exterior mirrors
on the driver's and front-passenger sides
108Memory function
Seats, steering wheel and mirrors
Do not keep the SmartKey:
Rwith electronic devices, e.g. a mobile phone
or another SmartKey
Rwith metallic objects, e.g. coins or metal foil
Rinside metallic objects, e.g. a metal case
This can impair the functionality of the KEY-
LESS-GO key.
Do not keep the KEYLESS-GO key in the tem-
perature-controlled cup holder (
Ypage 305).
Otherwise, the KEYLESS-GO key will not be rec-
ognized.
If you lock the vehicle with the SmartKey remote
control or with KEYLESS-GO, after a short time:
Ryou will not be able to switch on the ignition
with the Start/Stop button
Ryou will not be able to start the engine with the
Start/Stop button until the vehicle is
unlocked again
If you lock the vehicle centrally using the button
on the front door (
Ypage 83), you can continue
to start the engine with the Start/Stop button.
The engine can be switched off while the vehicle
is in motion by pressing and holding the Start/
Stop button for three seconds. This function
operates independently of the ECO start/stop
automatic engine switch-off function.
Key positions with KEYLESS-GO
:Start/Stop button
;Ignition lock
As soon as the ignition is switched on, all the
indicator lamps in the instrument cluster light
up. Further information on situations where an
indicator lamp either fails to go out after starting
the engine or lights up while driving
(
Ypage 276).
If Start/Stop button :has not yet been
pressed, this corresponds to the SmartKey
being removed from the ignition.
XTo switch on the power supply: press
Start/Stop button :once.
The power supply is switched on. You can now activate the windshield wipers, for example.
The power supply is switched off again if:
Rthe driver's door is opened and
Ryou press Start/Stop :button twice when in
this position
XTo switch on the ignition: press Start/Stop
button :twice.
The ignition is switched on.
If you press Start/Stop button :once when
in this position, the ignition is deactivated
again.
Removing the Start/Stop button
You can remove the Start/Stop button from the
ignition lock and start the vehicle as normal
using the SmartKey.
It is possible to switch between KEYLESS-GO
mode and key operation only when the trans-
mission is in position j.
XRemove Start/Stop button :from ignition
lock ;.
You d
o not have to remove the Start/Stop but-
ton from the ignition lock when you leave the
vehicle. You should, however, always take the
SmartKey with you when leaving the vehicle. As
long as the SmartKey is in the vehicle:
Rthe vehicle can be started using the Start/
Stop button
Rthe electrically powered equipment can be
operated
Starting the engine
Important safety notes
GWARNING
If children are left unsupervised in the vehicle,
they could:
Ropen the doors, thus endangering other
people or road users.
Rget out and disrupt traffic.
Roperate the vehicle's equipment.
136Driving
Dr iving an d parking
Additionally, children could set the vehicle in
motion if, for example, they:
Rrelease the parking brake.
Rshifting the automatic transmission out of
park positionP
RStart the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
GWARNING
Flammable materials introduced through
environmental influence or by animals can
ignite if in contact with the exhaust system or
parts of the engine that heat up. There is a risk
of fire.
Carry out regular checks to make sure that
there are no flammable foreign materials in
the engine compartment or in the exhaust
system.
General notes
Vehicles with a gasoline engine: the catalytic
converter is preheated for up to 30 seconds
after a cold start. The sound of the engine may
change during this time.
Automatic transmission
XShift the transmission to position j
(Ypage 144).
The transmission position indicator on the
multifunction display shows j
(
Ypage 145).
iYou can start the engine in transmission
position jand i.
Starting procedure with the SmartKey
XTo start a diesel engine: turn the SmartKey
to position 2in the ignition lock
(
Ypage 135).
The % preglow indicator lamp in the instru-
ment cluster lights up.
XTurn the SmartKey to position 3in the igni-
tion lock (Ypage 135) and release it as soon
as the engine is running.
iVehicles with a diesel engine: you can
start the engine without preglow if the engine
is warm.
Using KEYLESS-GO to start the engine
The Start/Stop button can be used to start the
vehicle without inserting the SmartKey into the
ignition lock. The Start/Stop button must be
inserted in the ignition lock and the SmartKey
must be in the vehicle. This mode for starting the
engine operates independently of the ECO
start/stop automatic engine start function.
XDepress the brake pedal and keep it
depressed.
XPress the Start/Stop button once
(Ypage 135).
Vehicles with a gasoline engine: the engine
starts.
Vehicles with a diesel engine: preglow is
activated and the engine starts.
Starting procedure via smartphone
Observe the important safety notes on starting
the engine (Ypage 136).
You can also start your engine via your smart-
phone from outside the vehicle. In this case, the
previously selected climate control setting is
activated. In this way you can cool or heat the
interior of the vehicle before starting the jour-
ney.
Only start the engine via your smartphone if it is
safe to start and run the engine where your vehi-
cle is parked.
Observe the legal stipulations in the area where your vehicle is parked. Engine start via smart-
phone may be limited to certain countries or
regions.
Driving137
Driving an d parking
Z