2018 MERCEDES-BENZ GLC SUV service

Publication details
Internet
Further information about Mercedes-Benz vehi-
cles and about Daimler AG can be found on the
following websites:
http://www.mbusa.com (USA only)
http://www.mercedes-benz.ca (Canada only)
Editorial office
You are welcome to forward any queries or sug-
gestions you may have regarding this Operator's
Manual to the technical documentation team at
the following address:
Daimler AG, HPC: CAC, Customer Service,
70546 Stuttgart, Germany

Canada only:The wireless devices of this vehi-
cle comply with Industry Canada license-
exempt RSS standard(s). Operation is subject to the following two conditions:
1) These devices may not cause interference,
and
2) These devices must accept any interference,
including interference that may cause undesired
operation of the device.
Correct use
You need to observe the following information
when using the multimedia system:
Rthe safety notes in this manual
Rtraffic rules and regulations
Rlaws and safety standards pertaining to motorvehicles
Using roof carriers may impair the correct func-
tioning of a roof antenna (phone, satellite radio,
GPS).
Attaching metalized retrofit film to the wind-
shield may affect radio reception. This can have
a negative impact on all other antennas (e.g.
emergency call antenna) in the vehicle interior.
Protection against theft: this device is equip-
ped with technical provisions to protect it
against theft. Further information on protection
against theft can be obtained from an author-
ized Mercedes-Benz Center.
Qualified specialist workshop
Read the information on qualified specialist
workshops in the vehicle Operator's Manual.
Function restrictions
For safety reasons, some functions are restric-
ted or unavailable while the vehicle is in motion.
You will notice this, for example, because either you will not be able to select certain menu items
or a message will appear to this effect.
Data stored in the vehicle
Data recording
A wide range of electronic components in your
vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
Rthe vehicle's operating state
Revents
Rmalfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example:
Roperating conditions of system components,
e.g. fluid levels
Rthe vehicle's status messages and those of its
individual components, e.g. number of wheel
revolutions/speed, deceleration in move-
ment, lateral acceleration, accelerator pedal
position
Rmalfunctions and defects in important system
components, e.g. lights, brakes
Rvehicle reactions and operating conditions in
special driving situations, e.g. air bag deploy-
ment, intervention of stability control sys-
tems
Rambient conditions, e.g. outside temperature
This data is of an exclusively technical nature
and can be used to:
Rassist in detecting and rectifying malfunc-
tions and defects
Ranalyze vehicle functions, e.g. after an acci-
dent
Roptimize vehicle function
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data memory
and fault data memory.
Services include, for example:
Rrepair services
Rservice processes
Rwarranty events
Rquality assurance
The vehicle is read out by employees of the ser- vice network (including the manufacturer) using
special diagnostic testers. You can obtain more
information there, if required.
Introduction15
Z

system is able to guide you to a destination even
from an off-road location.
At the start of route guidance, you will see the
Road Not Mapped
message, an arrow and the
distance to the destination. The arrow shows
the compass heading to the actual destination.
As soon as the vehicle is back on a road known
to the system, route guidance continues in the
usual way.
Off-road during route guidance
Due to road construction, for example, there
may be differences between the data on the
digital map and the actual course of the road.
In such cases, the system will temporarily be
unable to locate the vehicle position on the dig-
ital map. The vehicle is therefore in an off-road
position.
In the display, you will then see the Road Not
Mappedmessage, an arrow and the distance to
the destination. The direction arrow shows the
compass heading to the destination.
As soon as the system can assign the vehicle
position to the map again, route guidance con-
tinues in the usual way.
Real-time traffic reports
Requirements
This function is currently not available for Can-
ada.
In order to receive real-time traffic reports via
satellite radio, you need to subscribe to SIRIUS
XM Satellite Radio Traffic Message Service.
Further information on satellite radio
(
Ypage 132).
The multimedia system can receive traffic
reports via satellite radio and take account of
these for route guidance in the navigation sys-
tem. Received traffic reports are displayed on
the map either as text or as symbols.
Real-time traffic reports on the map
The multimedia system can show certain traffic
incidents on the map with symbols and color
lines. Symbols show the type of incident and
color lines show the extent. Traffic reports are
shown on the map at scales of 1/32 mi to
20 mi.
When :is displayed, traffic reports can be
received or traffic reports are available. If it is
not displayed, no reception is possible.
XTo hide the menu: slide5and press the
controller.
The map can be seen in the full-screen dis-
play.
XTo set the map scale: turn the controller
until the desired map scale is selected.
:Traffic jam on the route
;Slow-moving traffic on the route
=Road blocked
?Traffic jam
ATraffic warning
BDashed red and white line delimiting the
traffic warning
CRoad block (crosses along the affected
road)
76Real-time traffic reports
Navigation

XTo switch an area to avoid on/off:select an
area by turning and pressing the controller.
The area will be avoided Oor not ª.
XTo display/change an area: mark an area by
turning the controller.
XSlide 9the controller.
XTo select Display/Change: press the con-
troller.
The map with the crosshair appears.
The area currently blocked is displayed as a
red square.
XTo move the area to a new location: slide
1, 4,2the controller.
XTo change the size of the area: press the con-
troller.
XTurn the controller.
XTo accept changes: press the controller.
A message appears stating that the area has
been set.
Deleting one/all areas
XTo switch to navigation mode: press the
Ø button.
XTo show the menu: slide6the controller.
XTo select Options:turn and press the con-
troller.
XSelect Route Settings.
XSelectAvoid Options.
XSelectAvoid Area.
A list appears.
XTo delete an area: mark an area by turning
the controller.
XSlide 9the controller.
XSelect DeleteorDelete All.
A prompt appears asking whether you wish to
delete the area.
XSelect YesorNo.
After selecting Yes, the area is deleted.
XTo delete all areas: when the list appears,
slide 9 the controller.
XSelect Delete All.
A prompt appears asking whether you wish to
delete all areas.
XSelect YesorNo.
After selecting Yes, all areas are deleted.
SIRIUS XM service
Displaying SIRIUS XM service informa-
tion
You can display the SIRIUS XM service informa-
tion.
XTo switch to navigation mode: press the
Ø button.
XTo show the menu: slide6the controller.
XTo select Traffic: turn and press the con-
troller.
XSelect SIRIUS Service.
The provider's phone number (SIRIUS XM)
and the serial number of your service module
are displayed.
iAlternatively you can call up this function
using the touchpad (Ypage 23).
Registering for the SIRIUS XM traffic
report service
XCall the provider telephone number shown on
the multimedia system display.
iYou can also have the satellite service acti-
vated online. To do so, visit the SIRIUS XM
Radio website at http://www.sirius.com
(USA).
XThe connection is established: follow the
service employee's instructions.
The activation process may take up to ten
minutes.
iIf registration is not included when purchas-
ing the system, your credit card details will be
required to activate your account.
Updating the digital map
Introduction
The digital maps generated by the map software
become outdated in the same way as conven-
tional road maps. Optimal route guidance can
only be provided by the navigation system in
conjunction with the most up-to-date map soft-
ware.
Information about new versions of the digital
map can be obtained from an authorized
Mercedes-Benz Center. You can have the digital
map updated there using a data medium, or you
can update it yourself.
Map functions85
Navigation
Z

XTo activate the call on hold: selectwResume.
The call on hold is activated. If you select
=
HangUp, the call on hold is also ended.
iOn some mobile phones, the call on hold is
activated as soon as the active call is ended.
Conference call
You can interconnect active and held calls. This
permits several parties to hear one another and
speak with one another. This function depends
on your mobile phone network provider and the
mobile phone (see the manufacturer's operating
instructions).
XAdd a call (Ypage 97).
or
XAnswer an incoming call (Ypage 99).
XTo select Conferencein the telephone menu:
turn and press the controller.
The new participant is included in the confer-
ence call. Conference
is displayed in the tele-
phone menu.
Incoming call during an existing call
(call waiting)
The call waiting function depends on your
mobile phone network provider and your mobile
phone. Depending on the mobile phone used,
behavior when answering a call may vary (see
the manufacturer's operating instructions).
Call waiting: if you receive a call while already
in a call, a message is shown. You also hear a
tone. You can decide whether to accept or reject
the call. Accepting
XTo select
wAccept: press the controller.
or
XPress 6on the multifunction steering
wheel.
The incoming call is active, the previously
active call is on hold. You can switch back and
forth between both calls (call waiting)
(
Ypage 98).
iDepending on the mobile phone, you may
also be able to accept the incoming call (call
waiting) on your mobile phone. This function
and behavior depends on your mobile phone
network provider and the mobile phone (see
the manufacturer's operating instructions).
Rejecting
XTo select =Reject: turn and press the
controller.
or
XPress ~on the multifunction steering
wheel.
The behavior after the call is rejected depends
on your mobile phone and mobile phone net-
work provider.
Option 1: The originally active call is contin-
ued and the incoming call is rejected.
Option 2: The originally active call is ended
and the incoming call is accepted.
Option 3: Both calls are ended.
Ending an active call
XTo select =in the telephone menu: turn
and press the controller.
or
XPress ~on the multifunction steering
wheel.
The active call is ended.
Mobile phone voice recognition
You can start or end voice recognition on your
mobile phone with this function. Further infor-
mation on the voice recognition service (see the
manufacturer's operating instructions).
Mobile phone voice recognition99
Telephone
Z

If the mobile phone network provider provides
multiple access data options, the relevant
access data still has to be selected. This
depends on the data package used, for example.
To check whether the predetermined dial-in
data corresponds with the dial-in data providedby your mobile phone network provider, pro-
ceed as follows (
Ypage 122) and select Man‐ual Settings. The access data is displayed.
The access data for the mobile phone network
provider is selected once for the mobile phone
connected and is loaded again each time the
mobile phone is connected. Establishing a con-
nection (
Ypage 123).
You must set the access data of the mobile
phone network provider who provides the SIM
card and the associated data package (access
settings) for the connected mobile phone. The
access data remains the same when you are in a
different country (roaming). The access data of
another network is notselected.
Manually setting the access data of the
mobile phone network provider
XTo select Manual Settings: turn and press
the controller.
An overview of the provider settings appears.
XSet access data (Ypage 121).
XTo select ConfirmSettings: turn and press
the controller.
The access data for the mobile phone network
provider is selected once for the mobile phone
connected and is loaded again each time the
mobile phone is connected. Establishing a con-
nection (
Ypage 123).
You must set the access data of the mobile
phone network provider who provides the SIM
card and the associated data package (access
settings) for the connected mobile phone. The
access data remains the same when you are in a
different country (roaming). The access data of
another network is notselected.
Setting access data
Set the access data in accordance with your
data package. You can contact your mobile
phone network provider to obtain the precise
access data. Explanation of the access data
Input fieldMeaning
Phone Num‐ber:Access number for estab-
lishing the connection
The access number
depends on the mobile
phone used. For GSM/
UMTS mobile phones,
*99***1#
is used as a
standard.
AccessPoint:APN network access point
(A ccess PointName)
You can obtain this infor-
mation from your mobile
phone network provider.
Entry is not necessary for
all mobile phone network
providers and mobile
phones.
PDP Type:Internet protocol used.
You can obtain this infor-
mation from your mobile
phone network provider.
User ID:The user identification can
be obtained from your
mobile phone network pro-
vider.
Entry is not necessary for
all mobile phone network
providers.
Password:The password can be
obtained from your mobile
phone network provider.
Entry is not necessary for
all mobile phone network
providers.
Auto DNS:Automatic allocation of
DNS servers is activated. If
the function is deactivated,
the DNS server addresses
must be entered manually.
DNS ( Domain Name
Service).
DNS1:
DNS2:
Fields for entering the DNS
server addresses manually. The address can be
obtained from your mobile
phone network provider.
Setting up an Internet connection (Canada)121
Online and Internet functions
Z

XIn radio mode: slide6the controller.
The radio menu bar appears.
XTo select Options: turn and press the con-
troller.
XSelect Tag This Track.
A message appears about storing the track
information.
Displaying station information
XIn radio mode: slide 6the controller.
The radio menu bar appears.
XTo select Options: turn and press the con-
troller.
XSwitch Show Station InformationonO
or off ª.
If the function is activated, the artist, track or
the name of the station will be displayed in the
main display field.
Calling up sound settings
XIn radio mode: slide 6the controller.
The radio menu bar appears.
XTo select à: turn and press the controller.
The sound menu appears (Ypage 159).
Displaying information
This function is available in HD FM radio and HD
AM radio mode.
Reception is only possible if the radio stations
provide the relevant information.
XIn radio mode: slide 6the controller.
XTo select Info: turn and press the controller.
Information on the currently received pro-
gram is displayed.
If available, you will see:
Rthe track that is currently being played
Rthe artist of the track that is currently being
played
Rthe album name
Rthe channel abbreviation
Rthe logo of the station or Artist Experience®
Returning to the radio menu:
XTo select Info: slide6and press the con-
troller.
Satellite radio
General notes
The satellite radio mode requires satellite radio
equipment and registration with a satellite radio
provider.
Note that the categories and channels shown in
the illustrations depend on the program content
offered by the provider. The illustrations and
descriptions in these operating instructions may
therefore differ from the channels and catego-
ries offered by the provider.
Satellite radio mode may be temporarily unavail-
able or interrupted for a variety of reasons.
These include environmental or topographical
conditions as well as other factors beyond the
control of Mercedes-Benz USA, LLC. This means
operation may not be possible in certain areas.
These include:
Rtunnels
Rparking garages
Rlocations inside or next to buildings
Rlocations in the vicinity of other structures
Sirius XM®Satellite Radio offers more than 140
digital-quality radio channels, providing 100%
commercial-free music, sports, news and enter-
tainment.
Sirius XM
®Satellite Radio uses a fleet of high-
performance satellites to broadcast around the
clock throughout the USA and Canada.
The satellite radio program is available for a
monthly fee. Details are available from the SIR-
IUS XM
®Service Center and at
http://www.siriusxm.com (USA) or
http://www.siriusxm.ca (Canada).
Your new Mercedes-Benz vehicle comes with
Sirius XM
®Satellite Radio pre-installed at the
factory. This service is free for a six-month trial
period. About a month before the trial period
ends, information will be provided on how to
extend this subscription. An acoustic signal
sounds and a message is shown, describing how the subscription can be extended.
iSirius, XM and all related marks and logos
are trademarks of Sirius XM Radio Inc. and its
132Satellite radio
Radio

subsidiaries. All other marks, channel names
and logos are the property of their respective
owners. All rights reserved.
Registering satellite radio
:Phone number of provider
;Sirius XM®ID of your satellite receiver
XSwitch on satellite radio mode (Ypage 133).
The satellite radio menu appears showing the
preview channel. You cannot select any other
stations.
XSlide 6the controller.
The radio menu bar appears.
XTo select Options: turn and press the con-
troller.
XTo select Service: turn and press the con-
troller.
The service information screen appears.
Once the telephone connection has been estab-
lished:
XFollow the instructions of the service staff.
The activation process may take up to ten
minutes. If the activation is completed suc-
cessfully, the Updating Channels...
mes-
sage appears in the display, followed by the
satellite radio menu.
iYou can also have the satellite service acti-
vated online. To do this, visit
http://www.siriusxm.com (USA) or
http://www.siriusxm.ca (Canada).
iIf registration is not included when purchas-
ing the system, your credit card details will be
required to activate your account.
If the satellite receiver is not installed correctly,
the Device
Unavailablemessage will appear.
Switching to satellite radio
XTo show the main function bar: slide 5the
controller.
XTo select Radio: turn and press the controller.
The Radio menu appears. You will hear the
last station set on the waveband selected
last.
XTo select Radioin radio mode: slide 5and
press the controller.
The menu with the available radio modes
appears.
XTo select SatRadio: turn and press the con-
troller.
The No
Servicemessage appears if there is no
signal.
Satellite radio overview
:Main function bar
;Preset
=Channel name and channel number
?Channel information
AStation presets menu
BCategory list
CKeyword search
DOptions menu
Channel information ?can be viewed in detail
(
Ypage 136).
Selecting a category
Satellite radio channels are sorted into catego-
ries. You can choose between various catego-
ries such as News/Discussions, Sports and
Country (if available). The category list is sorted alphabetically. The content of the categories is
sorted by channel numbers.
Satellite radio133
Radio