2018 MERCEDES-BENZ GLC COUPE ESP

Problems with the transmission
ProblemPossible causes/consequences andMSolutions
The transmission has
problems shifting gear.The transmission is losing oil.
XHave the transmission checked at a qualified specialist workshop
immediately.
The acceleration ability
is deteriorating.
The transmission no lon-
ger changes gear.The transmission is in emergency mode.
It is possible to shift to a gear and reverse gear only.
XStop the vehicle.
XShift the transmission to positionj.
XSwitch off the engine.
XWait at least ten seconds before restarting the engine.
XShift the transmission to positionhork.
If h is selected, the transmission only shifts to one gear; if kis
selected, the transmission shifts to reverse gear.
XHave the transmission checked at a qualified specialist workshop
immediately.
Transfer case
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always trans-
mitted to both axles.
!Performance tests may only be carried out
on a 2-axle dynamometer. The brake system
or transfer case could otherwise be damaged. Contact a qualified specialist workshop for a
performance test.
!Since ESP®engages automatically, the igni-
tion must be switched off (the SmartKey or
Start/Stop button must be in position gor
1) if
Rthe electrical parking brake is being tested
using a dynamometer
Rthe vehicle is being towed with only one
axle raised (not permitted for vehicles with
4MATIC)
Otherwise, the brake system can be dam-
aged.
!Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
Refueling
Important safety notes
GWARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and explo-
sion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before refueling.
GWARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children.
If you or others come into contact with fuel,
observe the following:
RWash away fuel from skin immediately
using soap and water.
RIf fuel comes into contact with your eyes,
immediately rinse them thoroughly with
Refueling149
Driving and parking
Z

GWARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
Rrelease the parking brake.
Rshift the automatic transmission out of the
parking position P.
Rstart the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
!Always secure the vehicle correctly against
rolling away. Otherwise, the vehicle or its driv-
etrain could be damaged.
To ensure that the vehicle is secured against
rolling away unintentionally:
Rthe electric parking brake must be applied.
Rthe transmission must be in position jand
the SmartKey must be removed from the igni-
tion lock.
Rthe front wheels must be turned towards the
curb on steep uphill or downhill gradients.
Rthe empty vehicle must be secured at the
front axle with a wheel chock or similar, for
example, on uphill or downhill gradients.
Ron uphill or downhill gradients the laden vehi- cle must also be secured at the rear axle, for
example with a wheel chock or similar object.
Switching off the engine
Important safety notes
GWARNING
The automatic transmission switches to neu-
tral position Nwhen you switch off the engine.
The vehicle may roll away. There is a risk of an
accident.
After switching off the engine, always switch
to parking position P. Prevent the parked vehi-
cle from rolling away by applying the parking
brake.
Vehicles with automatic transmission
XApply the electric parking brake.
XShift the transmission to position j.
XWith the SmartKey:turn the SmartKey to
position uin the ignition lock and remove it.
The immobilizer is activated.
XWith the Start/Stop button: press the
Start/Stop button (Ypage 131).
The engine stops and all the indicator lamps in
the instrument cluster go out.
When the driver's door is closed, this corre-
sponds to key position 1. When the driver's
door is open, this corresponds to key position
u, "Key removed".
If you switch the engine off with the transmis-
sion in position korh the automatic trans-
mission shifts to iautomatically.
With the SmartKey: if you then open the driv-
er's door or the front-passenger door or remove the SmartKey from the ignition, the automatic
transmission shifts to jautomatically.
With the Start/Stop button: if you then open
the driver's door or the front-passenger door,
the automatic transmission shifts to jauto-
matically.
If you want the automatic transmission to
remain in neutral i, for example, when having
the vehicle cleaned in an automatic car wash
with a towing system:
XVehicles with KEYLESS-GO or KEYLESS-
GO start function: remove the Start/Stop
button from the ignition lock.
XInsert the SmartKey into the ignition lock.
XAll vehicles: switch the ignition on.
XDepress the brake pedal and keep it
depressed.
XEngage neutral i.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the ignition and leave the SmartKey
in the ignition lock.
The engine can be switched off in an emergency
while the vehicle is in motion by pressing and
holding the Start/Stop button for three sec-
onds. This function operates independently of
the ECO start/stop automatic engine switch-off function.
152Parking
Driving and parking

display. The8warning lamp in the instru-
ment cluster also lights up (Ypage 260).
The ECO display consists of three sections, with
an inner and outer area. The sections corre-
spond to the following three categories:
:Acceleration (evaluation of all accel-
eration processes):
Rthe outer area fills up and the inner area lights up green: moderate
acceleration, especially at higher
speeds
Rthe outer area empties and the
inner area is gray: sporty acceler-
ation
;Coasting (evaluation of all decelera-
tion processes):
Rthe outer area fills up and the inner area lights up green: anticipatory
driving, keeping your distance and
early release of the accelerator.
The vehicle can coast without use
of the brakes.
Rthe outer area empties and the
inner area is gray: frequent heavy
braking
=Constant (continuous evaluation
over the entire journey):
Rthe outer area fills up and the inner area lights up green: constant
speed and avoidance of unneces-
sary acceleration and deceleration
Rthe outer area empties and the
inner area is gray: fluctuations in
speed
The three inner areas display the current driving
style and light up green as a result of a particu-
larly economical driving style. Depending on thedriving situation, up to two areas may light up
simultaneously.
At the beginning of the journey, the three outer
areas are empty and fill up as a result of eco-
nomical driving. A higher level indicates a more
economical driving style. If the three outer areas
are completely filled at the same time, the driver
has adopted the most economical driving style
for the selected settings and prevailing condi-
tions. The ECO display border lights up.
The ECO display does not indicate the actual fuel consumption. The additionally achieved range displayed under
Bonus fr. Start
does not
indicate a fixed consumption reduction.
In addition to driving style, the actual consump-
tion is affected by other factors, such as:
Rload
RTire pressure
RCold start
RChoice of route
RActive electrical consumers
These factors are not included in the ECO dis-
play.
An economical driving style specially requires
driving at moderate engine speeds.
Achieving a higher value in the categories
"Acceleration" and "Constant":
Robserve the gearshift recommendations
Rdrive using drive program E
On long journeys at a constant speed, e.g. on the
highway, only the outer area for "constant" will
change.
The ECO display summarizes the driving style
from the start of the journey to its completion.
Therefore, there are more marked changes in
the outer areas at the start of a journey. On lon- ger journeys, there are fewer changes. For more
marked changes, perform a manual rest
(
Ypage 212).
For further information on the ECO display, see
(
Ypage 211).
Brakes
Important safety notes
GWARNING
If you shift down on a slippery road surface in an attempt to increase the engine's braking
effect, the drive wheels could lose their grip.
There is an increased danger of skidding and
accidents.
Do not shift down for additional engine brak-
ing on a slippery road surface.
Downhill gradients
!On long and steep gradients, you must
reduce the load on the brakes by shifting to a
lower gear in good time. This allows you to
take advantage of the engine's braking effect.
156Driving tips
Driving and parking

This helps you to avoid overheating the
brakes and wearing them out excessively.
When you take advantage of engine braking, a
drive wheel may not turn for some time, e.g.
on a slippery road surface. This could cause
damage to the drive train. This type of damage is not covered by the Mercedes-Benz war-
ranty.
Heavy and light loads
GWARNING
If you rest your foot on the brake pedal while
driving, the braking system can overheat. This increases the stopping distance and can even
cause the braking system to fail. There is a
risk of an accident.
Never use the brake pedal as a footrest. Never
depress the brake pedal and the accelerator
pedal at the same time.
!Depressing the brake pedal constantly
results in excessive and premature wear to
the brake pads.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately. Drive
on for a short while. This allows the airflow to
cool the brakes more quickly.
Wet roads
If you have driven for a long time in heavy rain
without braking, there may be a delayed reac-
tion from the brakes when braking for the first
time. This may also occur after the vehicle has
been washed or driven through deep water.
You have to depress the brake pedal more
firmly. Maintain a greater distance from the
vehicle in front.
After driving on a wet road or having the vehicle
washed, brake firmly while paying attention to
the traffic conditions. This will warm up the
brake discs, thereby drying them more quickly
and protecting them against corrosion.
Limited braking performance on salt-
treated roads
If you drive on salted roads, a layer of salt resi-
due may form on the brake discs and brake
pads. This can result in a significantly longer
braking distance.
RIn order to prevent any salt build-up, apply the
brakes occasionally while paying attention to
the traffic conditions.
RCarefully depress the brake pedal and the
beginning and end of a journey.
RMaintain a greater distance to the vehicle
ahead.
Servicing the brakes
!The brake fluid level may be too low, if:
Rif the red brake warning lamp lights up in
the instrument cluster and
Ryou hear a warning tone while the engine is
running
Observe additional warning messages in the
multifunction display.
The brake fluid level may be too low due to
brake pad wear or leaking brake lines.
Have the brake system checked immediately.
Consult a qualified specialist workshop to
arrange this.
!Vehicles with 4MATIC: function or per-
formance tests may only be carried out on a 2-
axle dynamometer. If you wish to operate the
vehicle on such a dynamometer, please con-
sult a qualified specialist workshop in
advance. You could otherwise damage the
drive train or the brake system.
!Vehicles with 4MATIC: the ESP®system
operates automatically. If the electric parking
brake is tested on a brake dynamometer, the
engine and ignition must be switched off: turn
the SmartKey in the ignition lock to position
u or1 or press the Start/Stop button
repeatedly in accordance with the given
SmartKey positions.
Braking triggered automatically by ESP
®may
cause severe damage to the brake system.
All checks and maintenance work on the brake
system must be carried out at a qualified spe-
cialist workshop.
Have brake pads installed and brake fluid
replaced at a qualified specialist workshop.
If the brake system has only been subject to
moderate loads, you should test the functional-
ity of your brakes at regular intervals.
Information on BAS (Brake Assist System)
(
Ypage 66) and Active Brake Assist with cross-
traffic function (Ypage 72).
Driving tips157
Driving and parking
Z

braking maneuvers. Do not use cruise control or
Distance Pilot DISTRONIC.
If the vehicle threatens to skid or cannot be
stopped when moving at low speed:
XShift the transmission to positioni.
The outside temperature indicator is not
designed to serve as an ice-warning device and
is therefore unsuitable for that purpose.
Changes in the outside temperature are dis-
played after a short delay.
Indicated temperatures just above the freezing
point do not guarantee that the road surface is
free of ice. The road may still be icy, especially in
wooded areas or on bridges. The vehicle could
skid if you fail to adapt your driving style. Always
adapt your driving style and drive at a speed to
suit the prevailing weather conditions.
You should pay special attention to road condi-
tions when temperatures are around freezing
point.
For more information on driving with snow
chains, see (
Ypage 335).
For more information on driving with summer
tires, see (
Ypage 335).
Observe the notes in the "Winter operation" sec- tion (
Ypage 335).
Driving systems
Mercedes-Benz Intelligent Drive
Mercedes-Benz Intelligent Drive stands for inno-
vative driver assistance and safety systems
which enhance comfort and support the driver in
critical situations. With these intelligent coordi-
nated systems Mercedes-Benz has set a mile-
stone on the path towards autonomous driving.
Mercedes-Benz Intelligent Drive embraces all
elements of active and passive safety in one well
thought out system – for the safety of the vehi-
cle occupants and that of other road users.
Further information on driving safety systems
(
Ypage 65).
Cruise control
General notes
Cruise control maintains a constant road speed
for you. It brakes automatically in order to avoid
exceeding the set speed. Change into a lower gear in good time on long and steep downhill
gradients. This is especially important if the
vehicle is laden or towing a trailer. By doing so,
you will make use of the braking effect of the
engine. This relieves the load on the brake sys-
tem and prevents the brakes from overheating
and wearing too quickly.
Use cruise control only if road and traffic con-
ditions make it appropriate to maintain a steady
speed for a prolonged period. You can store any
road speed above 20 mph (30 km/ h).
Important safety notes
Cruis econtrol can neither reduce th eris kof an
acciden tif you fail to adapt your driving style no r
override th elaws of physics .Cruis econtrol can -
no ttak eint oaccoun tth eroad ,traffic and
weather conditions. Cruis econtrol is only an
aid. You are responsible for maintainin g asafe
distanc eto th evehicl ein front, for vehicl e
speed, for braking in goo dtime and for staying in
lane.
Do no tuse cruise control :
Rin road and traffic condition swhic hdo no t
allow you to maintai n aconstan tspeed, e.g. in
heav ytraffic or on windin groad s
Ron slippery road surfaces. Braking or accel-
erating could caus eth edriv ewheels to lose
traction and th evehicl ecould then skid
Rwhen there is poor visibility, e.g. due to fog ,
heav yrain or snow
If there is achang eof drivers ,advise th ene w
driver of th espee dstored.
iThe spee dindicated in th espeedometer
may differ slightly from th espee dstored.
Cruise control lever
:Activates or increases spee d
;Activates or reducesspee d
Driving systems159
Driving and parking
Z

=Deactivates cruise control
?Activates at the current speed/last stored
speed
When you activate cruise control, the stored
speed is shown in the multifunction display for
five seconds. The ésymbol appears on the
multifunction display.
Speedometer with segments: when cruise
control is activated, the segments from the
stored speed to the end of the scale light up.
Storing and maintaining the current
speed
You can store the current speed if you are driv-
ing faster than 20 mph (30 km/h).
XAccelerate the vehicle to the desired speed.
XBriefly press the cruise control lever up :or
down ;.
XRemove your foot from the accelerator pedal.
Cruise control is activated. The vehicle auto-
matically maintains the stored speed.
iCruise control may be unable to maintain
the stored speed on uphill gradients. The
stored speed is resumed when the gradient
evens out. Cruise control maintains the
stored speed on downhill gradients by auto-
matically applying the brakes.
Storing the current speed or calling up
the last stored speed
GWARNING
If you call up the stored speed and it is lower
than the current speed, the vehicle deceler-
ates. If you do not know the stored speed, the vehicle could decelerate unexpectedly. There
is a risk of an accident.
Pay attention to the road and traffic condi-
tions before calling up the stored speed. If you
do not know the stored speed, store the
desired speed again.
XBriefly pull the cruise control lever towards
you ?.
XRemove your foot from the accelerator pedal.
The first time cruise control is activated, it
stores the current speed or regulates the
speed of the vehicle to the previously stored
speed.
Setting a speed
Keep in mind that it may take a brief moment
until the vehicle has accelerated or braked to
the speed set.
XPress the cruise control lever up :for a
higher speed or down ;for a lower speed.
XTo adjust the set speed in 1 mph incre-
ments (1 km/h increments): briefly press
the cruise control lever up :or down ;to
the pressure point.
Every time the cruise control lever is pressed
up : or down ;the last speed stored is
increased or reduced.
XTo adjust the set speed in 5 mph incre-
ments (10 km/h increments): briefly press
the cruise control lever up :or down ;
beyond the pressure point.
Every time the cruise control lever is pressed
up : or down ;the last speed stored is
increased or reduced.
iCruise control is not deactivated if you
depress the accelerator pedal. If you acceler-
ate to overtake, cruise control adjusts the
vehicle's speed to the last speed stored after
you have finished overtaking.
Deactivating cruise control
There are several ways to deactivate cruise con-
trol:
XBriefly press the cruise control lever forward
=.
or
XBrake.
Cruise control is automatically deactivated if:
Ryou engage the electric parking brake
Ryou are driving at less than 20 mph (30 km/h)
RESP®intervenes or you deactivate ESP®
Ryou shift the transmission to position i
while driving
If cruise control is deactivated, a warning tone
sounds. You will see the Cruise Control Off
message in the multifunction display for approx-
imately five seconds. The message on the mul-
tifunction display disappears and the segments
on the speedometer go out.
iWhen you switch off the engine, the last
speed stored is cleared.
160Driving system s
Driving an d parking

Distance PilotDISTRONI C
General notes
Distanc ePilo tDISTRONIC regulates th espeed
and automatically helps you maintain th edis -
tanc eto th evehicle detecte din front. Vehicles
are detecte dwit hth eaid of th eradar sensor
system. Distanc ePilo tDISTRONIC brake sauto-
matically so that th eset speed is no texceeded.
Change into alowe rgear in goo dtime on lon g
and steep downhill gradients. Thi sis especially
important if th evehicle is laden. By doin gso, you
will mak euse of th ebraking effect of th eengine.
Thi srelieves th eload on th ebrake syste mand
prevents th ebrake sfrom overheatin gand wear -
in g to oquickly.
If Distanc ePilo tDISTRONIC detects that there is
a ris kof acollision ,you will be warned visually
and acoustically. Without your intervention ,Dis-
tanc ePilo tDISTRONIC canno tpreven t acolli-
sion. An intermittent warnin gtone will then
soun dand th edistanc ewarnin glamp will ligh t
up in th einstrumen tcluster. Brak eimmediately
in order to increase th edistanc eto th evehicle in
fron tor take evasiv eaction provided it is saf eto
do so.
Distanc ePilo tDISTRONIC operates in th erange
between 0mph (
0 km/h) and 12
0mph
(20 0km/h).
Do no tuse Distanc ePilo tDISTRONIC whil edriv-
in g on roads wit hsteep gradients.
Sinc eDistanc ePilo tDISTRONIC transmit sradar
waves, it can resemble th eradar detectors of
th eresponsible authorities .You can refer to th e
relevant chapter in th eOperator's Manual if
question sare asked about this.
iUS Aonly: Thi sdevic ehas bee napproved by
th eFCC as a"Vehicular Radar System". The
radar sensor is intended fo ruse in an auto-
motive radar syste monly. Removal, tamper-
ing, or altering of th edevic ewill void any war-
ranties, and is no tpermitte dby th eFCC. Do
no ttampe rwith, alter, or use in any non-
approved way.
An yunauthorized modification to this devic e
could void th euser's authorit yto operat eth e
equipment.
iCanada only: Thi sdevic ecomplies wit h
RSS-210 of Industry Canada. Operation is
subjec tto th efollowin gtw oconditions:
1. Thi sdevic emay no tcause interference,
and 2. Thi
sdevic emus taccept any interferenc e
received, includin ginterferenc ethat may
cause undesired operation of th edevice.
Removal, tampering, or altering of th edev ic
e
w

ill void any warranties ,and is no tpermitted.
Do no ttampe rwith, alter, or use in any non-
approved way.
An yunauthorized modification to this devic e
could void th euser's authorit yto operat eth e
equipment.
Important safet ynotes
GWARNING
Distanc ePilo tDISTRONIC doe sno treact to :
Rpeople or animals
Rstationary objects on th eroad, e.g. stopped
or parke dvehicles
Roncomin gvehicles and crossin gtraffic
As aresult ,Distanc ePilo tDISTRONIC may
neither giv ewarnings no rinterven ein suc h
situations. There is aris kof an accident.
Always pay careful attention to th etraffic sit -
uation and be ready to brake .
GWARNING
Distanc ePilo tDISTRONIC canno talways
clearly identify other road user sand complex
traffic situations.
In suc hcases, Distanc ePilo tDISTRONIC may:
Rgiv ean unnecessary warnin gand then
brake th evehicle
Rneither giv e awarnin gno rinterven e
Raccelerat eor brake unexpectedly
There is aris kof an accident.
Continue to drive carefully and be ready to
brake ,especially if Distanc ePilo tDISTRONIC
warn syou.
GWARNING
Distanc ePilo tDISTRONIC brake syour vehicle
wit hup to 50 %of th emaximum possible
deceleration .If this deceleration is no tsuffi-
cient, Distanc ePilo tDISTRONIC alerts you
wit h a visual and acoustic warning. There is a
ris kof an accident.
Driving systems16 1
Driving an d parking
Z

Apply the brakes yourself in these situations
and try to take evasive action.
!When Distance Pilot DISTRONIC or the
HOLD function are activated, the vehicle
brakes automatically in certain situations.
To avoid damage to the vehicle, deactivate
these systems in the following or similar sit-
uations:
Rwhen towing the vehicle
Rin the car wash
Distance Pilot DISTRONIC can neither reduce
the risk of an accident if you fail to adapt your
driving style nor override the laws of physics.
Distance Pilot DISTRONIC cannot take into
account road, weather or traffic conditions. Dis-
tance Pilot DISTRONIC is only an aid. You are
responsible for maintaining a safe distance to
the vehicle in front, for vehicle speed, for brak-
ing in good time and for staying in lane.
Do not use Distance Pilot DISTRONIC:
Rin road and traffic conditions which do not
allow you to maintain a constant speed, e.g. in
heavy traffic or on winding roads
Ron slippery road surfaces. Braking or accel-
erating could cause the drive wheels to lose
traction and the vehicle could then skid
Rin poor visibility, e.g. due to fog, heavy rain or
snow
Distance Pilot DISTRONIC may not detect nar-
row vehicles driving in front, e.g . mo
torcycles, or
vehicles driving on a different line.
In particular, the detection of obstacles can be
impaired if:
Rthere is dirt on the sensors or anything else
covering the sensors
Rthere is snow or heavy rain
Rthere is interference by other radar sources
Rthere are strong radar reflections, for exam-
ple in parking garages
If Distance Pilot DISTRONIC no longer detects a
vehicle in front, it may unexpectedly accelerate
to the speed stored. This speed may:
Rbe too high if you are driving in a turning lane
or an exit lane
Rbe so high in the right lane that you pass vehi-
cles driving on the left (in countries where
they drive on the right)
Rbe so high in the left lane that you pass vehi-
cles driving on the right (in countries where
they drive on the left)
If there is a change of drivers, advise the new
driver of the speed stored.
Cruise control lever
:Activates or increases speed
;Activates or reduces speed
=Deactivates Distance Pilot DISTRONIC
?Activates at the current speed/last stored
speed
ASets a specified minimum distance
When you activate Distance Pilot DISTRONIC,
the stored speed will appear on the multifunc-
tion display for five seconds.
Speedometer with segments: when Distance
Pilot DISTRONIC is activated, the segments of
the stored speed light up to the end of the scale
or to a permanently set speed limit.
Activating Distance Pilot DISTRONIC
Activation conditions
To activate Distance Pilot DISTRONIC, the fol-
lowing conditions must be fulfilled:
Rthe engine must be started. It may take up to
two minutes of driving before Distance Pilot
DISTRONIC is ready for use.
Rthe electric parking brake must be released.
RESP®must be activated, but not intervening
at present.
162Driving systems
Driving an d parking