2018 MERCEDES-BENZ GLA SUV automatic transmission

Display messagesPossible causes/consequences andMSolutions
TransmissionNotinPRis kof Vehicl eRollingAwa y
The driver's door is open or no tfully closed and th etransmission is in
position k,iorh.
A warning tone also sounds.
GWARNIN G
The vehicl emay rol laway.
There is aris kof an accident.
XShift th etransmission to position j.
XSecureth evehicl eagainst rollin gaway (Ypage 143).
XCloseth edriver's door completely.
Servic eRequiredDoNot Shift GearsVisit Dealer
You canno tchang eth etransmission position due to amalfunction .
A warning tone also sounds.
If transmission position his selected:
XDrive to aqualified specialist workshop without shifting th etrans -
mission from position h.
If position k,iorj is selected:
XSecur eth evehicl eagainst rollin gaway (Ypage 143).
XNotify aqualified specialist workshop or breakdown service.
Onl yShift to 'P'whe nVehicl eisSta‐tionar y
The vehicl eis moving .
XPull overand stop th evehicl esafely as soo nas possible, payin g
attention to roa dand traffic conditions.
XShift th etransmission to position j.
To Engage Trans‐miss. PositionRFirst DepresstheBrake
You hav eattempte dto shift from position hori to position k.
XShift thetransmission to position kwithth ebrak epedal
depressed.
ReversingNotPossi‐bleServic eRequiredThe automatic transmission is malfunctioning .You canno tbac kup.
XVisit aqualified specialist workshop .
Transmission Mal‐functionThe automatic transmission is malfunctioning .
XVisitaqualified specialist workshop .
Transmission Mal‐function StopThe automatic transmission is malfunctioning .
XPull overand stop th evehicl esafely as soo nas possible, payin g
attention to roa dand traffic conditions.
XSecur eth evehicl eagainst rollin gaway (Ypage 143).
XConsult aqualified specialist workshop .
Display messages223
On-board computer and displays
Z

Display messagesPossible causes/consequences andMSolutions
StopVehicl eShiftto PLeave EngineRunnin g
The automatic transmission has overheated.
XDrive on carefully.
The automatic transmission is available again when th edisplay
message goe sout .
If th emultifunction display still shows th edisplay message :
XPull overand stop th evehicl esafely as soo nas possible, payin g
attention to roa dand traffic conditions.
XSecur eth evehicl eagainst rollin gaway (Ypage 143).
XWait until th eautomatic transmission has cooled down and th edis-
play message has disappeared.
Auxiliary Batter yMalfunctionThe auxiliary battery for th eautomatic transmission is no longer bein g
charged.
XVisit aqualified specialist workshop .
XUntilthen ,always shift th etransmission to position jbefore you
switch off th eengine.
XBefor eleaving th evehicle, apply th eelectric parking brake.
Trans. Oil Overhea‐ted Drive on wit hCare
Mercedes-AMG vehicles: th etransmission oil has overheated.
Manual drive progra mM and th etemporarily active manual drive pro -
gra mare no longer available. The engin epowe routput is reduced.
XAllow th evehicl eto cool down .
4matic CurrentlyUnavailable4MATIC has overheated. The vehicl eis only driven by th efron twheels.
XDrive on .
The airflow cools 4MATIC mor equickly.
Whe nth edisplay message goe sout ,4MATIC is available again and
th evehicl eis driven by all fou rwheels.
4matic Inoperative4MATIC is malfunctioning .The vehicl eis only driven by th efron t
wheels.
XVisit aqualified specialist workshop .
AThe tailgateis open
GWARNIN G
Whe nth eengin eis running, exhaust gase scan ente rth evehicl einte-
rio rif th etailgat eis open .
There is aris kof poisoning .
XCloseth etailgate.
224Display messages
On-board computer and displays

Warning/
indicator
lampNSignal type
Possible causes/consequences and M
Solutions
!NThe yellow ABS warning lamp is lit while the engine is running.
ABS (Anti-lock Braking System) is deactivated due to a malfunction. Therefore,
BAS (Brake Assist), Active Brake Assist, ESP
®(Electronic Stability Program), the
HOLD function and hill start assist, for example, are also deactivated.
ATTENTION ASSIST is deactivated.
GWARNING
The brake system continues to function normally, but without the functions listed
above. The wheels could therefore lock if you brake hard, for example.
The steerability and braking characteristics may be severely affected. The braking
distance in an emergency braking situation can increase.
If ESP
®is not operational, ESP®is unable to stabilize the vehicle.
There is an increased risk of skidding and an accident.
XObserve the additional display messages in the multifunction display.
XDrive on carefully.
XVisit a qualified specialist workshop immediately.
If the ABS control unit is faulty, there is also a possibility that other systems, such
as the navigation system or the automatic transmission, will not be available.
!N The yellow ABS warning lamp is lit while the engine is running.
ABS is temporarily unavailable. Therefore, BAS, Active Brake Assist, ESP®, EBD
(electronic brake force distribution), the HOLD function and hill start assist, for
example, are also deactivated.
Possible causes are:
Rself-diagnosis is not yet complete
Rthe on-board voltage may be insufficient
ATTENTION ASSIST is deactivated.
GWARNING
The brake system continues to function normally, but without the functions listed
above. The front and rear wheels could therefore lock if you brake hard, for exam-
ple.
The steerability and braking characteristics may be severely affected. The braking
distance in an emergency braking situation can increase.
If ESP
®is not operational, ESP®is unable to stabilize the vehicle.
There is a risk of an accident.
XCarefully drive a suitable distance, making slight steering movements at a speed
above 12 mph (20 km/h).
The functions mentioned above are available again when the warning lamp goes
out.
If the warning lamp is still on:
XObserve the additional display messages in the multifunction display.
XDrive on carefully.
XVisit a qualified specialist workshop immediately.
230Warning and indicator lamps in the instrument cluster
On-board computer and displays

To avoid damage to the vehicle, deactivate
Distance Pilot DISTRONIC and the HOLD
function in the following or similar situations:
Rwhen towing the vehicle
Rin the car wash
!Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
!Make sure that the automatic transmission
is in transmission position iwhen washing
your vehicle in a tow-through car wash. The
vehicle may be damaged in another transmis-
sion position.
!Make sure that:
Rthe side windows and sliding sunroof are
closed completely
Rthe blower is switched off
Rthe windshield wiper switch is in position
u
Rthe 360° camera or the rear view camera is
deactivated
The vehicle may otherwise be damaged.
You can clean the vehicle in an automatic car
wash from the very start.
Preferably, you should wash the vehicle in a car
wash that uses fabric washing elements without
brushes. This will prevent fine scratches to the
paintwork or decorative films.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off wax
from the windshield and the wiper blades. This
will prevent smears and reduce wiping noises
caused by residue on the windshield.
iVehicles with decorative films: when using a
car wash, choose a wash program without hot
wax.
Washing by hand
In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in each country.
XDo not use hot water and do not wash the
vehicle in direct sunlight.
XUse a soft sponge to clean.
XUse a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
XThoroughly hose down the vehicle with a gen-
tle jet of water.
XDo not point the water jet directly towards the
air inlet or the edges of decorative foils.
XUse plenty of water and rinse out the sponge
frequently.
XRinse the vehicle with clean water and dry
thoroughly with a chamois.
XDo not let the cleaning agent dry on the paint- work or the decorative foils.
Carefully remove all deposits of road salt as
soon as possible when driving in winter.
Power washers
GWARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisible exterior damage
to the tires or chassis components. Compo-
nents damaged in this way may fail unexpect-
edly. There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged
tires or chassis components replaced imme-
diately.
!Vehicles with decorative foil: parts of your
vehicle are covered with decorative foil. Main-
tain a distance of at least 27.5 in (70 cm)
between the foil-wrapped parts of the vehicle
and the nozzle of the high pressure cleaner.
Information about the correct distance is
available from the equipment manufacturer.
Move the power washer nozzle around when
cleaning your vehicle.
The water temperature of the high-pressure
cleaner must not exceed 140 °F (60 °C).
!Always maintain a distance of at least
11.8 in (30 cm) between the vehicle and the
power washer nozzle. Information about the
correct distance is available from the equip-
ment manufacturer.
Move the power washer nozzle around when
cleaning your vehicle.
Do not aim directly at any of the following:
Rtires
Rdoor gaps, roof gaps, joints, etc.
Relectrical components
Rbattery
Care275
Maintenance and care
Z

Observe the service intervals in the Mainte-
nance Booklet or contact a qualified specialist
workshop for more information.
!You should have all work involving the bat-
tery carried out at a qualified specialist work-
shop. In the exceptional case that it is neces-
sary for you to disconnect the battery your-
self, make sure that:
Rswitch off the engine and remove the
SmartKey. On vehicles with KEYLESS-GO,
make sure that the ignition is switched off.
Check that all the indicator lamps in the
instrument cluster are off. Otherwise, elec-
tronic components, such as the alternator,
may be damaged.
Ryou first remove the negative terminal
clamp and then the positive terminal
clamp. Never swap the terminal clamps.
Otherwise, the vehicle's electronic system
may be damaged.
Rin vehicles with automatic transmission,
the transmission is locked in position j
after the battery is disconnected. The vehi-
cle is secured against rolling away. You can
then no longer move the vehicle.
The battery and the cover of the positive ter-
minal clamp must be installed securely during
operation.
Comply with safety precautions and take pro-
tective measures when handling batteries.
Risk of explosion.
Fire, open flames and smoking are
prohibited when handling the bat-
tery. Avoid creating sparks.
Battery acid is caustic. Avoid contact
with skin, eyes or clothing.
Wear suitable protective clothing,
especially gloves, apron and face-
guard.
Rinse any acid spills immediately
with clear water. Contact a physician
if necessary.
Wear eye protection.
Keep children away.
Observe this Operator's Manual.
For safety reasons, Mercedes-Benz recom-
mends that you only use batteries which have
been tested and approved for your vehicle by
Mercedes-Benz. These batteries provide
increased impact protection to prevent vehicle
occupants from suffering acid burns should the
battery be damaged in the event of an accident.
In order for the battery to achieve the maximum
possible service life, it must always be suffi-
ciently charged.
Like other batteries, the vehicle battery may
discharge over time if you do not use the vehicle.
In this case, have the battery disconnected at a
qualified specialist workshop. You can also
charge the battery with a charger recommended
by Mercedes-Benz. Contact a qualified special-
ist workshop for further information.
Have the battery condition of charge checked
more frequently if you use the vehicle mainly for
short trips or if you leave it standing idle for a
lengthy period. Consult a qualified specialist
workshop if you wish to leave your vehicle
parked for a long period of time.
Only replace a battery with a battery that has
been recommended by Mercedes-Benz.
Remove the SmartKey if you park the vehicle
and do not require any electrical consumers.
The vehicle will then use very little energy, thus conserving battery power.
If the power supply has been interrupted, e.g. if
you reconnect the battery, you will have to:
Rset the clock using the multimedia system
(see the Digital Operator's Manual)
Rreset the function for folding the exterior mir-
rors in/out automatically, by folding the mir-
rors out once (
Ypage 98)
Charging the battery
GWARNING
During charging and jump-starting, explosive
gases can escape from the battery. There is a risk of an explosion.
290Battery (vehicle)
Breakdown assistance

Towing and tow-starting
Important safety notes
GWARNING
Functions relevant to safety are restricted or
no longer available if:
Rthe engine is not running.
Rthe brake system or the power steering is
malfunctioning.
Rthere is a malfunction in the voltage supply or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely.
GWARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There
is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar.
GWARNING
When towing or tow-starting another vehicle
and its weight is greater than the permissible
gross weight of your vehicle, the:
Rthe towing eye could detach itself
Rthe vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per- missible gross weight of your vehicle.
Details on the permissible gross vehicle weight
of your vehicle can be found on the vehicle iden-
tification plate (
Ypage 327).
!When Active Brake Assist, Distance Pilot
DISTRONIC or the HOLD function is activated,
the vehicle brakes automatically in certain
situations. To avoid damage to the vehicle, deactivate
these systems in the following or similar sit-
uations:
Rwhen towing the vehicle
Rin the car wash
!Make sure that the electric parking brake is
released. If the electric parking brake is faulty,
visit a qualified specialist workshop.
!Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could be
damaged.
!Do not use the towing eyes for recovery pur-
poses as this could damage the vehicle. If in
doubt, recove
r the vehicle with a crane.
!When towing, pull away slowly and
smoothly. If the tractive power is too high, the
vehicles could be damaged.
!The vehicle can be towed a maximum of
30 miles (50km). The towing speed of 30 mph (50km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles (50km), the front axle must be raised
or the entire vehicle raised and transported.
!Do not tow with sling-type equipment. This
could damage the vehicle.
!When towing away vehicles with KEYLESS-
GO, use the key instead of the Start/Stop
button. The automatic transmission may oth-
erwise shift to position jwhen you open the
driver's or front-passenger door, which could
damage the transmission.
!Vehicles with automatic transmission must
not be started by tow-starting. This could oth-
erwise damage the transmission.
It is better to have the vehicle transported than
to have it towed away.
If the vehicle can no longer be driven because of
an accident or breakdown, you have the follow-
ing options:
RTransporting the vehicle.
As a rule, you should have the vehicle trans-
ported.
RTowing the vehicle with a tow rope or tow bar.
Only tow the vehicle in e
xceptional cases.
294Towing and tow-starting
Breakdown assistance

The battery must be connected and charged.
Otherwise, you:
Rcannot turn the SmartKey to position2in
the ignition lock.
Rcannot release the electric parking brake.
Rcannot shift the transmission to position i.
The function of the electric parking brake and
the parking lock is dependent on the on-board
voltage.
If the on-board voltage is low or if there is a sys-
tem malfunction:
Rthe electric parking brake may not be applied
in certain circumstances, or
Rit may no longer be possible to shift the trans-
mission to position j
Switch off non-essential consumers, e.g. the
radio.
Disarm the automatic locking feature before the vehicle is towed (
Ypage 196). You could other-
wise be locked out when pushing or towing the
vehicle.
Installing/removing the towing eye
Installing the towing eye
The brackets for the screw-in towing eye are
located in the bumpers. They are at the rear and
at the front, under covers :.
XRemove the towing eye from the stowage
space. The towing eye is located with the vehicle tool
kit under the cargo compartment floor
(
Ypage 283).
Vehicles with the TIREFIT kit: the towing eye is
beneath the tire inflation compressor
(
Ypage 284).
XPress the mark on cover :inwards in the
direction of the arrow.
XTake cover :off the opening.
XScrew in the towing eye clockwise to the stop.
Removing the towing eye
XUnscrew and remove the towing eye.
XAttach cover :to the bumper and press until
it engages.
XPlace the towing eye in the stowage well
beneath the cargo compartment floor in the
cargo compartment (
Ypage 283).
XVehicles with the TIREFIT kit: put back the tire inflation compressor (Ypage 284).
Towing the vehicle with the front axle
raised
Observe the important safety notes when tow-
ing your vehicle with the front axle raised
(
Ypage 294).
Only vehicles without 4MATIC can be towed
with the front axle raised.
!Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as doing so will damage the transmission.
Vehicles with 4MATIC may either be towed away
with both axles on the ground or be loaded up
and transported.
!The ignition must be switched off if the vehi-
cle is being towed with the front axle raised.
Otherwise, ESP
®may intervene and damage
the brake system.
XOn vehicles with KEYLESS-GO or the KEY-
LESS-GO start function: you must use the
SmartKey instead of the Start/Stop button
(
Ypage 125).
XMake sure that the vehicle is stationary.
XTurn the SmartKey to position 2in the igni-
tion lock.
XWhen the vehicle is stationary, depress the
brake pedal and keep it depressed.
Towing and tow-starting295
Breakdown assistance
Z

XShift the automatic transmission to position
j.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch off the automatic locking
(Ypage 196).
XSwitch on the hazard warning lamps
(Ypage 103).
XTurn the SmartKey in the ignition lock to posi-
tion gand leave the SmartKey in the ignition
lock.
Towing a vehicle with both axles on
the ground
It is important that you observe the safety
instructions when towing away your vehicle
(
Ypage 294).
XOn vehicles with KEYLESS-GO or the KEY-
LESS-GO start function: you must use the
SmartKey instead of the Start/Stop button
(
Ypage 125).
The automatic transmission automatically shifts
to position jwhen you open the driver's or
front-passenger door or when you remove the
SmartKey from the ignition lock. In order to
ensure that the automatic transmission stays in
position iwhen towing away the vehicle, you
must observe the following points:
XMake sure that the vehicle is stationary.
XTurn the SmartKey to position 2in the igni-
tion lock.
XDepress and hold the brake pedal.
XShift the automatic transmission to position
i.
XLeave the SmartKey in position 2in the igni-
tion lock.
XRelease the brake pedal.
XRelease the electric parking brake.
XSwitch on the hazard warning lamps
(Ypage 103).
iIn order to signal a change of direction when
towing the vehicle with the hazard warning
lamps switched on, use the combination
switch as usual. In this case, only the indicator
lamps for the direction of travel flash. After
resetting the combination switch, the hazard
warning lamp starts fla shing a
gain.
Transporting the vehicle
Vehicles with automatic transmission
!When the vehicle is loaded for transport, the
front and rear axles must be stationary and on the same transportation vehicle. Positioning
over the connection point of the transport
vehicle is not permitted. The drive train may
otherwise be damaged.
All vehicles
!You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise, the
vehicle could be damaged.
XTurn the SmartKey to position 2in the igni-
tion lock (Ypage 124).
XShift the transmission to position i.
As soon as the vehicle has been loaded:
XPrevent the vehicle from rolling away by
applying the electric parking brake.
XShift the transmission to position j.
XTurn the SmartKey to positiongin the igni-
tion lock and remove it.
XSecure the vehicle.
The towing eye can be used to pull the vehicle
onto a trailer or transporter for transporting pur- poses.
Notes on 4MATIC vehicles
!
Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised, as
doing so will damage the transmission.
296Towing and tow-starting
Breakdown assistance