2018 MERCEDES-BENZ GLA SUV phone

Loading guidelines
GWARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, particu-
larly in the event of sudden braking or a sud-
den change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
GWARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
GWARNING
The exhaust tail pipe and tail pipe trim can
become very hot. If you come into contact
with these parts of the vehicle, you could burn
yourself. There is a risk of injury.
Always be particularly careful around the
exhaust tail pipe and the tail pipe trim. Allow
these components to cool down before touch-
ing them.
The handling characteristics of a laden vehicle
are dependent on the distribution of the load
within the vehicle.
Observe the following notes when loading and
transporting a load:
RNever exceed the maximum permissible
gross vehicle mass or the gross axle weight
rating for the vehicle (including occupants).
The values are specified on the vehicle iden-
tification plate on the B-pillar of the driver's
door.
RThe cargo compartment is the preferred place
to carry objects.
RPosition heavy loads as far forward as possi-
ble and as low down in the cargo compart-
ment as possible.
RThe load must not protrude above the upper
edge of the seat backrests.
RAlways place the load against the rear or front seat backrests. Make sure that the seat
backrests are securely locked into place.
RAlways place the load behind unoccupied
seats if possible.
RUse the cargo tie-down rings and the parcel
nets to transport loads and luggage.
RUse cargo tie-down rings and fastening mate-
rials appropriate for the weight and size of theload.
RThe maximum load capacity of the stowage
well under the cargo compartment floor is
55 lbs (25 kg).
RSecure the load with sufficiently strong and
wear-resistant tie-downs. Pad sharp edges for
protection.
!Do not position the load on one part of the
folding cargo compartment floor only. The
maximum load capacity of the folding cargo
compartment floor is 220 lbs (100kg). Dis-
tribute the weight evenly to avoid damaging
the cargo compartment floor. Place a solid
board under the load if necessary. Please
note that the load on the cargo compartment floor will be increased when the load is lashed
down.
Stowage areas
Stowage spaces
Important safety notes
GWARNING
If you transport objects in the vehicle interior
and these are not adequately secured, they
could slip or be flung around and thereby
strike vehicle occupants. In addition, cup
holders, open stowage spaces and mobile
phone brackets may not always be able to
hold the objects placed in them in the event of
an accident. There is a risk of injury, particu-
larly in the event of sharp braking or sudden
changes of direction.
Stowage areas247
Stowage and features
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Stowage compartment under the armrest
XTo open:on vehicles with movable armrests,
make sure that the armrest is in the rearmost
position.
XPress button :and fold the armrest up.
Depending on the vehicle equipment, the arm-
rest can be moved backwards or forwards in a
longitudinal direction.
Depending on the vehicle's equipment, the fol-
lowing may be in the stowage compartment: a
multimedia connector unit with an SD card slot
and 2 USB ports, e.g. for use with an iPod
®,
iPhone®or MP3 player (see the Digital Opera-
tor's Manual).
Stowage space in the rear passenger
compartment
Stowage compartment in the rear center
console
XTo open: pull down the top of stowage com-
partment :by the edge of the handle.
iDepending on the vehicle's equipment,
there may be an open stowage space above
the stowage compartment.
Parcel nets
Stowage nets are located:
Rin the front-passenger footwell
Ron the back of the driver's and the front-
passenger seat
Ron the left and right-hand side in the cargo
compartment
Observe the loading guidelines (
Ypage 247)
and the safety notes regarding stowage spaces
(
Ypage 247).
Folding backrest on the front-
passenger seat (Canada only)
GWARNING
If the backrest of the front-passenger seat is
folded forward, rear seat passengers can
come in contact with parts of the seat mech-
anism. particularly in the event of an accident, heavy braking or a sudden change of direc-
tion. There is a risk of injury.
If a passenger travels in the vehicle while the
front-passenger seat is folded forward, they
must sit in the rear seat behind the driver.
The backrest of the front-passenger seat can be
folded forwards to increase the cargo compart-
ment capacity.
Once you no longer need the backrest on the
front-passenger side to be used as a load sur-
face, fold the backrest back into place.
XTo fold forward: gently push the backrest
back.
XPull release handle :and fold the backrest
fully onto the seat cushion until it engages.
Stowage areas249
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traveling, the container may be flung around
and liquid may be spilled. The vehicle occu-
pants may come into contact with the liquid
and if it is hot, they may be scalded. You maybe distracted from the traffic conditions and
you could lose control of the vehicle. There is
a risk of an accident and injury.
Only use the cup holder when the vehicle is
stationary. Only use the cup holder for con-
tainers of the right size. Always close the con-tainer, particularly if the liquid is hot.
GWARNING
The heating elements of the cup holder can
become very hot. You could burn yourself on
them.
There is a risk of injury.
Do not touch the hot heating elements of the
cup holder. Always make sure that children
cannot access the hot heating elements of the
cup holder. Never leave children unsuper-
vised in the vehicle.
GWARNING
If you transport objects in the vehicle interior
and these are not adequately secured, they
could slip or be flung around and thereby
strike vehicle occupants. In addition, cup
holders, open stowage spaces and mobile
phone brackets may not always be able to
hold the objects placed in them in the event of
an accident. There is a risk of injury, particu-
larly in the event of sharp braking or sudden
changes of direction.
RAlways stow objects in such a way that they cannot be tossed about in these or similar
situations.
RAlways make sure that objects do not pro-
trude out of the stowage spaces, luggage
nets or stowage nets.
REnsure that closable stowage spaces are
shut before beginning your journey.
RAlways stow and secure heavy, hard, poin-
ted, sharp-edged, fragile or large objects in
the cargo compartment.
!Only use the cup holders for containers of
the right size and which have lids. The drinks could otherwise spill.
Observe the loading guidelines (
Ypage 247).
The stowage compartments in the doors provide
space for bottles:
Rfront: capacity up to 34 fl. oz. (1.0 l)
Rrear: capacity up to 17 fl. oz. (0.5 l)
Cup holder in the front center console
:Cup holder
The cup holder and the rubber mat underneath
can be removed for cleaning. Clean them with
clean, lukewarm water only.
XTo remove: carefully pull in upper sections of
cup holder :on the driver's and front-
passenger sides until they release.
XLift the cup holder upwards ;until it can be
removed.
254Features
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include such items as chargers for mobile
phones.
If you use the sockets for long periods when the
engine is switched off, the battery may dis-
charge.
An emergency cut-out ensures that the on-
board voltage does not drop too low. If the on-
board voltage is too low, the power to the sock-
ets is automatically cut. This ensures that there is sufficient power to start the engine.
Socket in the front center console
XVehicles with a stowage compartment
cover: press the lower section of the cover.
The stowage compartment opens.
XLift up the cover of the socket.
Socket in the rear compartment center
console
XPull the cover out by the top of the handle
edge.
XLift up the cover of the socket.
Socket in the cargo compartment
XLift up the cover of socket :.
mbrace
General notes
You must have a license agreement to activate
the mbrace service. Make sure that your system
is activated and operational. To log in, press the
ï MB Info call button. If any of the steps
mentioned are not carried out, the system may
not be activated. If you have questions about the activation, con-
tact one of the following telephone hotlines:
RUSA:
Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
Shortly after successfully registering with the
service, a user ID and password will be sent to
you by post.
USA only: you can use this password to log onto
the mbrace area under "Owners Online" at
http://www.mbusa.com.
The system is available if:
Rit has been activated and is operational
Rthe corresponding mobile phone network is
available for transmitting data to the Cus-
tomer Center
Ra service subscription is available
Rthe starter battery is sufficiently charged
iDetermining the location of the vehicle on a
map is only possible if:
RGPS reception is available.
Rthe vehicle position can be forwarded to
the Customer Assistance Center.
The mbrace system
To adjust the volume during a call, proceed as
follows:
XPress the WorX button on the multi-
function steering wheel.
or
XUse the multimedia system's volume control.
The system offers various services, e.g.:
RAutomatic and manual emergency call
RRoadside Assistance call
RMB Info call
USA only: you can find information and a
description of all available features under "Own-
ers Online" at http://www.mbusa.com.
System self-test
After you have switched on the ignition, the sys-
tem carries out a self-diagnosis.
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A malfunction in the system has been detected
if one of the following occurs:
RThe indicator lamp in the SOS button does notcome on during the system self-test.
RThe indicator lamp in the FRoadside
Assistance button does not light up during
self-diagnosis of the system.
RThe indicator lamp in the ïMB Info call
button does not light up during self-diagnosis
of the system.
RThe indicator lamp in one or more of the fol-
lowing buttons continues to light up red after
the system self-diagnosis:
-SOS button
-F Roadside Assistance call button
-ïMB Info call button
RAfter the system self-diagnosis, the Inoper‐ativeorServiceNotActivatedmessage
appears in the multifunction display.
If a malfunction is indicated as outlined above,
the system may not operate as expected. In the event of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Service Center or contact the
following service hotlines:
RUSA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
Emergency call
Important safety notes
GWARNING
It can be dangerous to remain in the vehicle,
even if you have pressed the SOS button in an emergency if:
Ryou see smoke inside or outside of the vehi-
cle, e.g. if there is a fire after an accident
Rthe vehicle is on a dangerous section of
road
Rthe vehicle is not visible or cannot easily beseen by other road users, particularly when
dark or in poor visibility conditions
There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi- lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
You must have a license agreement to activate
the mbrace service. Make sure that your system
is activated and operational. To register, press
the ï MB Info call button. If any of the steps
mentioned are not carried out, the system may
not be activated.
If you have questions about the activation, con-
tact one of the following telephone hotlines:
RUSA: Mercedes-Benz Customer Assistance
Center at 1-800-FOR-MERCedes
(1-800-367-6372) or 1-866-990-9007
RCanada: Customer Service at
1-888-923-8367
General notes
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
gered.
iYou cannot end an automatically triggered
emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The Connecting Call
message
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the Call
Connectedmessage appears in the multifunc-
tion display.
All important information on the emergency is
transmitted, for example:
Rcurrent location of the vehicle (as determined by the GPS system)
Rvehicle identification number
Rinformation on the severity of the accident
Shortly after the emergency call has been initi-
ated, a voice connection is automatically estab-
lished between the Customer Assistance Center
and the vehicle occupants.
RIf the vehicle occupants respond, the
Mercedes-Benz Customer Assistance Center
258Features
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attempts to get more information on the
emergency.
RIf there is no response from the vehicle occu-pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The Call Failed
message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
XTo initiate an emergency call manually:
press cover :briefly to open.
XPress SOS button ;briefly.
The indicator lamp in SOS button ;flashes
until the emergency call is concluded.
XWait for a voice connection to the Mercedes-
Benz Customer Assistance Center.
XAfter the emergency call, close cover :.
iIf the mobile phone network is unavailable,
mbrace will not be able to make the emer-
gency call. If you leave the vehicle immedi-
ately after pressing the SOS button, you will
not know whether mbrace placed the emer-
gency call. In this case, always summon assis-
tance by other means.
Roadside assistance button
XPress roadside assistance call button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in roadside assistance but- ton :flashes while the call is active. The
Connecting Call
message appears in the
multifunction display. The audio output is
muted.
If a connection can be made, the Call Con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
iThe display of the multimedia system indi-
cates that a call is active. During the call, you
can change to the navigation menu by press-
ing the NAVI button on the multimedia sys-
tem, for example.
Voice output is not available.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
(
Ypage 263).
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing.
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Further details are available in your mbrace
manual.
iThe system has not been able to initiate a
roadside assistance call, if:
Rthe indicator lamp for roadside assistance
call button :is flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed
message appears in the
multifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
MB Info call button
XPress MB Info call button :.
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in MB Info call button :
flashes while the connection is being made.
The Connecting call
message appears in
the multifunction display. The audio system is muted.
If a connection can be made, the Call con‐
nectedmessage appears in the multifunction
display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Rcurrent location of the vehicle
Rvehicle identification number
iThe display of the multimedia system indi-
cates that a call is active. During the call, you
can change to the navigation menu by press-
ing the NAVI button on the multimedia sys-
tem, for example.
Voice output is not available.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest Mercedes-Benz Ser-
vice Center and about other products and serv-
ices from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
iThe system has not been able to initiate an
MB Info call, if:
Rthe indicator lamp in MB Info call button :
is flashing continuously.
Rno voice connection to the Mercedes-Benz
Customer Assistance Center was estab-
lished.
This can occur if the relevant mobile phone
network is not available, for example.
The Call failed
message appears in the
multifunction display.
XTo end a call: press the~button on the
multifunction steering wheel.
or
XPress the corresponding multimedia system
button for ending a phone call.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency call
can still be initiated. In this case, an emergency
call will take priority and override all other active
calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by the
Mercedes-Benz Customer Assistance Center.
All other calls can be ended by pressing:
Rthe ~ button on the multifunction steering
wheel
Rthe corresponding multimedia system button
for ending a phone call
260Features
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iWhen a call is initiated, the audio system is
muted. The mobile phone is no longer con-
nected to the multimedia system. However, if
you want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND
Downloading destinations
Downloading destinations gives you access to a
database with over 15 million points of interest
(POIs). These can be downloaded on the navi-
gation system in your vehicle. If you know the
destination, the address can be downloaded.
Alternatively, you can obtain the location of
Points of Interest (POIs)/important destinations
in the vicinity.
Furthermore, you can download routes with up
to 20 way points.
You are prompted to confirm route guidance to
the address entered.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
iIf you select No, the address can be saved in
the address book.
iThe Destination Download function is avail-
able if the relevant mobile phone network is
available and data transfer is possible.
iThe Destination Download function can only
be used if the vehicle is equipped with a nav-
igation system.
Route Assistance
This service is part of the mbrace PLUS Package
and cannot be purchased separately.
iYou can also use the Route Assistance func-
tion if your vehicle is not equipped with a nav-
igation system.
Within the framework of this service, you receive
a professional and reliable form of navigation
support without having to leave your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's cur-
rent position and the desired destination. You
will then be guided live through the current route
section.
Search and Send
General notes
iTo use "Search & Send", your vehicle must
be equipped with mbrace and a navigation
system. Additionally, an mbrace service sub-
scription must be completed.
"Search & Send" is a destination entry service. A
destination address found on Google Maps™
can be transferred via mbrace directly to your
vehicle's navigation system.
Specifying and sending the destination
address
XGo to the website http://
www.maps.google.com and enter a destina-
tion address into the entry field.
XTo send the destination address to the e-
mail address of your mbrace account:
click on the corresponding button on the web-
site.
iExample:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address will
be sent to your vehicle.
XWhen the "Send" dialog window appears:
Enter the e-mail address you specified when
setting up your mbrace account into the cor-
responding field.
XClick "Send".
iInformation on specific commands such as
"Address entry" or "Send" can be found on the
website.
Calling up destination addresses
XSwitch on the ignition.
The destination address is loaded into the
vehicle's navigation system.
A display message appears, asking whether
navigation should be started.
XSelect Yesby turning cVdor sliding XVYthe
controller and confirm with W.
The system calculates the route and subse-
quently starts the route guidance with the
address entered.
iIf you select No, the address can be saved in
the address book.
iIf you have sent more than one destination
address, each individual destination must be
confirmed separately.
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