
R
If necessar y,theve hicle will be towe dto a
Mercedes-Benz service centre.
Ar ranging a service appointment via
Mercedes me connect
If yo u ha veactivated the maintenance manage‐
ment service, releva nt vehicle data is transfer red
automatically tothe Mercedes-Benz Cus tomer
Centre. You will then recei veindividual recom‐
mendations rega rding the maintenance of your
ve hicle.
Re gardless of whe ther you ha veconsented to
th e maintenance management service, the multi‐
media sy stem reminds you af ter a cer tain
amount of time that a service is due. A prom pt
appears asking if youwo uld like tomake an
appointment. #
Toarra nge a service appointment: select
Call .
Af teryo ur agreement theve hicle data is sent
and a Mercedes-Benz Cus tomer Centre
emplo yee deals with your appointment. The
information is then sent toyour desired
service outlet. This service outlet will
then conta ctyou
within 24hours.
% Ifyo u select Call later afte rth e service mes‐
sage appears, the message is hidden and
re appears af ter a cer tain period of time.
Giving consent todata transfer for Me rcedes
me connect
Re quirements:
R A service call is active using the multimedia
sy stem (/ page319) or theove rhead con‐
trol panel (/ page319).
If th e breakdown and Mercedes me connect
Concier geservices are not activated on
Mercedes me, theDo you want to transmit vehi-
cle data and the vehicle's position to the
Mercedes-Benz Customer Centre in order to
improve the processing of your request? mes‐
sage appears. #
Select Yes.
The releva nt vehicle data is sent automati‐
call y.
More information on Mercedes me: http://
www.mercedes.me Tr
ansfer red data during a se rvice call Obser
vethe conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me por tal: https://
me.secure.mercedes-benz.com
When you make a service call via Mercedes me
connect, data will be transmitted.
Depending on which service is activated, thefo l‐
lowing data is transmitte d when a call is made:
R Vehicle identification number
R Mercedes me cus tomer identification num‐
ber
R Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom pt
R Cur rent vehicle location
R Mileage and maintenance data
R Selected data about thest atus of theve hicle Multimedia sy
stem 321

The
following data is transmitte d if no service is
activated and the data pr otection prom pthas
been confirmed:
R Vehicle identification number
R Mercedes me cus tomer identification num‐
ber
R Reason forth e initiation of the call
R Language set in the multimedia sy stem
R Confirmation of the data pr otection prom pt
The following data is transmitted if the data pro‐
te ction prom pthas been rejected:
R Reason for initiating the call
R Rejection of the data pr otection prom pt Mercedes-Benz emer
gency call sy stem Information on
the Mercedes-Benz emer‐
ge ncy call sy stem
The Mercedes-Benz emer gency call sy stem only
functions in areas where mobile phone co verage
is available from the wireless service pr oviders.
Insuf ficient network co verage from the wireless service pr
oviders may result in an emer gency
call not being transmitted.
The Mercedes-Benz emergency call sy stem is
av ailable for at least tenye ars starting from the
manufacturing date.
The ignition must be switched on before an auto‐
matic emer gency call can be made.
% The Mercedes-Benz eme rgency call sy stem
is activated at thefa ctor y.
Overview of the Mercedes-Benz emer gency
call sy stem
The Mercedes-Benz emer gency call sy stem can
help todecisively reduce the time between an
accident and the ar riva l of emer gency services
at the site of the accident. It helps locate an
accident site in places that are dif ficult to
access.
The emer gency call can be made au tomatical ly
( / page 322) or manually (/ page 323). Only
make emer gency calls if you or others are in
need of rescue. Do not make an emergency call
in theeve nt of a breakdown or a similar situa‐
tion. Displ
ays in the media displa y:
SOS READY : emergency call available
SOS NOT READY: the ignition is not on or there
is a malfunction with the emer gency call sy stem.
During an active emer gency call, Gappears
in the displa y.
Yo u can find more information on there gional
av ailability of the Mercedes-Benz emer gency call
sy stem at: http://www.mercedes-benz.com/
connect_ecall.
% Ifth ere is a malfunction in the emer gency
call sy stem (e.g. a fault with the speaker,
microphone, airbag, SOS button), a cor re‐
sponding message appears inthe multifunc‐
tion display of the instrument clus ter.
Tr iggering an automatic emer gency call
Re quirements:
R The ignition is switched on.
R The star ter battery is suf ficiently charge d.
If re stra int sy stems such as airbags or seat belt
te nsioners ha vebeen activated af ter an acci‐ 322
Multimedia sy stem

If
th e Mercedes-Benz emer gency call sy stem
cann otconnect tothe Mercedes-Benz emer‐
ge ncy call centre, the emer gency call is au tomat‐
ically sent tothe public emer gency services call
centre.
If no connection can be made tothe public
emer gency services, a cor responding message
appears inthe media displa y.#
Dial the emer gency call number 11 2onyour
mobile phone.
Ending an unin tentional emer gency call #
Select ~onthe multifunction steering
wheel.
Data transfer of the Mercedes-Benz emer‐
ge ncy call sy stem
In theeve nt of an au tomatic or manual emer‐
ge ncy call thefo llowing data is transmitte d,for
ex ample:
R Vehicle's GPS position data
R GPS position data on thero ute (a few
hundred metres before the incident)
R Direction of tra vel R
Vehicle identification number
R Vehicle drive type
R Number of people de term ined tobe in the
ve hicle
R Whe ther Mercedes me connect is available
or not
R Whe ther the emer gency call was initiated
manually or automatically
R Time of the accident
R Language setting on the multimedia sy stem
Fo r accident clarification purposes, thefo llowing
measures can be take n up toan hour af terthe
emer gency call has been initia ted:
R The cur rent vehicle position can be called up
R Avo ice connection totheve hicle occupants
can be es tablished
% ForRu ssia: various functions, e.g. receiving
traf fic information, cannot be used for up to
two hou rsafte r sending an emergency call. Fu
nction of the emer gency call sy stem self-
diagnosis (Russia)
Yo ur car verifies the operability of the emer‐
ge ncy call sy stem each time the ignition is ON.
In case of sy stem failure, you will be informed
with text messa geon the instrument clus ter and
with red indicator SOS NOT READY onthe media
displa y.
Please, make sure, that during 30 seconds af ter
switching ignition ON there d indicator SOS
NOT READY inthe upper right corner of the
media display is switched OFF, this means the
emer gency call sy stem passed diagnostics suc‐
cessfully. If necessar y,switch ON the media dis‐
pla y,if it was switched OFF before.
St arting/ending ERA-GLONASS test mode
(Russia)
Re quirements:
R The star ter battery is suf ficiently charge d.
R The ignition is switched on.
R The vehicle has been stationary for at least
one minute. 324
Multimedia sy stem

#
Tostart thete st mode: press and hold the
~ button on the multifunction steering
wheel for at least five seconds.
The test mode is star ted and automatically
ends af terth e language test has been per‐
fo rm ed. #
Toend thete st mode manuall y:switch off
th e ignition.
The test mode is ended. Online and Internet functions
Internet connection
Information on connecting
tothe Internet &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem. &
WARNING Risk of di stra ction from oper‐
ating mobile communication equipment
while theve hicle is in motion
If yo u operate mobile communication equip‐
ment when driving, you will be distracted
from the tra ffic situation. This could also
cause youto lose control of theve hicle. #
Only operate this equipment when the
ve hicle is stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when operating mobile communication equipment in
th
eve hicle.
Depending on theve hicle's equipment, you can
es tablish an Internet connection in thefo llowing
wa ys:
R Vehicles with a communication module:
Internet use including Mercedes me connect
services and data roaming (/ page 325).
R Vehicles without a communication mod‐
ule:
- viaWi-Fi wi tha data-enabled mobile
phone (/ page 326)
- via Blue tooth®
with a data-enabled
mobile phone (/ page 327)
- via business telephony (/ page 326)
The Internet functions can only be used toa limi‐
te d degree whilst driving.
Fu nction of the communication module
On vehicles with a built-in communication mod‐
ule, the Internet connection is es tablished via an
integrated SIM card. Multimedia sy
stem 325

Operating Mercedes-Benz Apps using
voice
control
Re quirements:
R The registration forth e use of Mercedes-
Benz Apps has been comple ted.
R The general term s and conditions ha vebeen
con firm ed.
The o symbol indicates that a Mercedes-
Benz app can be used via voice control. #
Select a Mercedes-Benz app.
The app menu is displa yed. #
Touse voice control: selectoLan-
guage. #
Say thequ estion or command.
% Voice control is not available in all countries
and languages. We
b br owser Calling up a
web page &
WARNING Risk of di stra ction from infor‐
mation sy stems and communications
equipment
If yo u operate information and communica‐
tion equipment integ rated in theve hicle
when driving, you will be distracted from the
traf fic situation. This could also cause youto
lose control of theve hicle. #
Only operate this equipment when the
traf fic situation permits. #
Ifyo u cannot be sure of this, stop the
ve hicle whilst paying attention toroad
and traf fic conditions and ope rate the
equipment with theve hicle stationar y. Yo
u must obse rveth e legal requirements forthe
country in whi chyou are cur rently driving when
operating the multimedia sy stem. Multimedia sy
stem:
4 Connect 5
z Browser
5 z Enter URL #
Ente r aweb address.
% The function is count ry-dependent. #
Tofinish the entry and call up thewe b‐
site: select ¬.
Showing/hiding thewe b br ows er menu
If yo u call up a website byselecting a link, for
ex ample, thewe b br ows er menu is hidden. #
Toshow/hide: pressthe% button.
% The web br ows er supports video playbac k.
% Nowebsites or videos are displa yed while
th eve hicle is in motion. 330
Multimedia sy stem

Overview of
the displa ysintheTV cont rol
menu The
following information is displa yed:
R Cur rent TV channel with theß symbol (if
th ech annel has been sa ved as a favo urite)
R Cur rent programme wi thstart and finish
times
R FIX
Channel fix, description of the function
(/ page 355)
Ac tivating/deactivating channel fix
( / page 355)
R Symbols, forex ample:
p Telete xt
z Audio languages available
r Encryp tedch annel Showing or hiding in full screen
Showing
#
Select #Full screen .
or #
Press theD button.
Hiding #
Press the% button. Selecting
TVchannels Selecting
TVchannels from the control menu
Multimedia sy stem:
4 Media 5
à Media sources 5
TV #
Swipe up or down on theto uchpad.
The TVtuner sets the pr evious/n extch annel
from thech annel list. The control menu
appears for twelve seconds.
Selecting TVchannels from thech annel list
Multimedia sy stem:
4 Media 5
à Media sources 5
TV
5 ª Station lists #
Select TV channels. #
Select a TVchannel.
The TVtuner selects thech annel from the
ch annel list. The control menu appears for
appr oximately twelve seconds. Sear
ches for a TVchannel #
Select TV channels . #
Select ªSearch . #
Enter thech annel sear ched for
( / page 259). #
Select a TVchannel.
Selecting a TVchannel from thefa vo urites
Re quirements:
R The TVchannel has been sa ved in thefa vo ur‐
ites.
Multimedia sy stem:
4 Media 5
à Media sources 5
TV
5 ß Presets #
Select theTV channel.
Selecting TVchannels in the bac kground
Re quirements:
R An application is active, e.g. the navigation.
R TVmode is switched on in the bac kground
and the sound from the selected TVchannel
can be heard 354
Multimedia sy stem

Quic
k-saving a TVchannel
Multimedia sy stem:
4 Media 5
à Media sources 5
TV #
In full-screen mode, press theto uchpad for
longer than thre e seconds.
The cur rent TV channel is stored in the
fa vo urites in the next available position.
St oring TVchannels
Multimedia sy stem:
4 Media 5
à Media sources 5
TV
5 ß Presets #
Select Store current station in the presets .
or #
Highlight a channel in thech annel list and
st ore as a favo urite.
The cur rent channel is stored in thefa vo ur‐
ites in the next available position.
Moving channels in thefa vo urites #
Highlight a channel in thefa vo urites. #
Select ¥Move highlighted station. #
Highlight the new position. #
Confirm the position.
Deleting channels #
Highlight a channel in thefa vo urites. #
Select ¥Delete highlighted station. #
Select Yes. TV
prog ramme Overvi
ewof audio language and subtitles
Au dio language
R It is possible tochoose between se veral
audio languages when a programme is broad‐
cast in multiple languages.
R If En glish, forex ample, is set as the sy stem
language and a TVchannel is broadcasting in
th is language, En glish is selec ted automati‐
cally.
The prog ramme transmission may be indica ted
with thefo llowing symbols:
m Programme with audio explanations for
th e visually impaired
o Stereo broadcast n
Programme forth e hearing impaired
O Broadcast in sur round sound
If a symbol is not shown, the programme is
either broadcast in mono or the transmission
properties are unkn own.
Subtitles
R The function is switched on: subtitles are
shown in the selected language forth e cur‐
re nt programme (if available).
Setting theTV audio language
Multimedia sy stem:
4 Media 5
à Media sources 5
TV
5 Z Options #
Select Audio/subtitles. #
Select one of theav ailable audio languages.
The audio language selec ted only applies to
th e cur rent programme. 356
Multimedia sy stem

Setting
theTV subtitles
Multimedia sy stem:
4 Media 5
à Media sources 5
TV
5 Z Options #
Select Audio/subtitles. #
Select Show subtitles.
Switch the subtitles on Oor off ª. #
Select one of theav ailable languages forthe
subtitles. Te
lete xt Te
lete xt ove rview
Te lete xt pa ges are located between page 100
and page 899.
A dynamic telete xt pa geconsi sts of se veral sub‐
pages.
Information on MHEG-5 digital telete xt:
R digi taltelete xt is only available in some coun‐
tries, e.g. the UK and New Zealand
R interactive multimedia applications such as
weather fore casts, ne wsreports and sport
re sults are available R
it may take some time before all the pages
load
Showing telete xt
Multimedia sy stem:
4 Media 5
à Media sources 5
TV
5 Z Options 5
Teletext #
Tocall up the pr evious or next telete xt
page: swipe upwards or down wards on the
to uchpad. #
Toenter numbers: press and holdthe
to uchpad. #
Enterth e numbers in quick succession. #
Toselect a subpage: swipe left orright on
th eto uchpad.
% The subpage cur rently selected is ma rked by
a blue symbol. #
Toreturn totheTV prog ramme: press and
hold the% button. MHEG-5 digital
telete xt #
Ifth ete lete xt is displ ayed, press and hold on
th eto uchpad.
A colour selection bar appears. #
Select a colour.
The data content is displ ayed. #
Toenter numbers: select123. #
Enterth e numbers in quick succession. #
Toreturn totheTV prog ramme: selectTV. Pictu
resettings Picture settings
overview
The following picture form at settings are availa‐
ble:
R Automatic
The brightness is automatically set with this
option.
R 16:9
R 4:3
R Zoom Multimedia sy
stem 357