2018 MERCEDES-BENZ C-CLASS ESTATE service reset

As a
result, the operating saf ety of theve hi‐
cle could be af fected. 0007
Only connect equipment toa diagnos‐
tics connection in theve hicle which is
appr ovedfo ryo ur vehicle byMercedes-
Benz. 000A
WARNING Risk of accident due to
objects in the driver's foot we ll
Objects in the driver's foot we ll may impede
pedal tr avel or block a depressed pedal.
This jeopardises the operating and road
saf ety of theve hicle. 0007
Stow all objects in theve hicle securely
so that they cannot getinto the driver's
fo ot we ll. 0007
Alw aysfit th efloor mats securely and
as prescribed in order toensure that
th ere is alw ays suf ficient room forthe
pedals. 0007
Do not use loose floor mats and do not
place floor mats on top of one ano ther. 000E
NO
TEBattery discharging from using
devices connected tothe diagnostics
connection Using devices at
the diagnostics connection
drains the batter y. 0007
Check thech arge leve l of the batter y. 0007
Ifth ech arge leve l is lo w,charge the
batter y,e.g. bydriving a considerable
dis tance. Connecting equipment
tothe diagnostics con‐
nection can lead toemissions monitoring infor‐
mation being reset, forex ample. This may lead
to theve hicle failing tomeet therequ irements of
th e next emissions inspection during the main
inspection. Qualified specialist
workshop
Plug-in hybrid: obser vethe no tes in the Supple‐
ment. Otherwise, you may failto recognise dan‐
ge rs.
A qu alified specialist workshop has the neces‐
sary special skills, tools and qualifications tocor
rectly car ryout any necessary workon your
ve hicle. This particularly applies tosaf ety-re le‐
va nt wo rks.
Alw ays ha vethefo llowing workcar ried out on
yo ur vehicle at a qualified specialist workshop:
R safety-re leva nt wo rks
R service and maintenance work
R repair work
R modifications as well as ins tallations and
con versions
R workon electronic components
R vehicles with 48 V on-board electrical
sy stem (EQ boost tech nology): workon
high voltage components of the 48 V on-
board electrical sy stem
Mercedes‑Benz recommends a Mercedes‑Benz
service centre. Ve
hicle registration
Mercedes-Benz may ask its service centres to
car ryout tech nical inspections on cer tain vehi‐ General no
tes25

of an accident,
rescue services can use the QR
code toquickly find the appropriate rescue card
fo ryo ur vehicle. The cur rent rescue card con‐
ta ins the most impor tant information about your
ve hicle in a compact form , e.g. thero uting of the
electric lines.
Fu rther information can be obtained at http://
www.mercedes-benz.de/qr-code. Data
storage Electronic control units
Elect
ronic control units are fitted in your vehicle.
Some of these are necessary forth e safe opera‐
tion of your vehicle, while some assist you when
driving (driver assis tance sy stems). In addition,
yo ur vehicle pr ovides com fort and enter tainment
functions, which are also made possible byelec‐
tronic control units.
Elect ronic control units contain da tamemories
which can temp orarily or permanently store
te ch nical information about theve hicle's operat‐
ing state, component loads, main tenance
re qu irements and tech nical events or faults. In
general, this information documents thest ate
of a component part, a module, a sy stem or the
sur roundings such as:
R operating status of sy stem components (e.g.
fi ll le vels, battery status, tyre pressure)
R status messages concerning theve hicle or
its individual components (e.g. number of
wheel revo lutions/speed, longitudinal accel‐
eration, lateral acceleration, display of fas‐
te ned seat belts)
R malfunctions or faults in impor tant sy stem
components (e.g. lights, brakes)
R information on events leading tovehicle
damage
R system reactions in special driving situations
(e.g. airbag deployment, inter vention of sta‐
bility control sy stems)
R ambient conditions (e.g. temp erature, rain
sensor)
In addition toprov iding the actual control unit
function, this data assists the manufacturer in
de tecting and rectifying faults and optimising
ve hicle functions. The majority of this data is te
mp orary and is only processed in theve hicle
itself. Only a small portion of the data is stored
in theeve nt or fault memor y.
When your vehicle is serviced, tech nical da ta
from theve hicle can be read out byservice net‐
wo rkemplo yees (e.g. workshops, manufactur‐
ers) or third parties (e.g. breakdown services).
Services include repair services, maintenance
processes, warranty claims and quality assur‐
ance measures, forex ample. The read out is per‐
fo rm ed via the legally prescribed port forthe
diagnostics connection in theve hicle. The
re spective service network locations or third
parties collect, process and use the data. They
document tech nical statuses of theve hicle,
assist in finding faults and impr oving quality and
are transmitted tothe manufacturer, if neces‐
sar y.Fu rthermore, the manufacturer is subject
to product liability. Forth is, the manufacturer
requ irestech nical da tafrom vehicles.
Fa ult memories in theve hicle can be reset by a
service outlet as part of repair or maintenance
wo rk. Gene
ral no tes 27

0007
Select Protect data export .
Ac tivate 0073or deacti vate 0053 the function.
Un blocking the PIN
Re quirements:
R There is an Internet connection.
R A Mercedes me account exists at http://
www.me rcedes.me.
R The Personalisation service is active
(0013 page316).
If th e PIN has been entered incor rectly three
times, the PIN will be bloc ked. You can ha ve a
single-use password sent to you via the
Mercedes me connect online por taltoreset the
PIN pr otection. 0007
Select Unblock PIN. 0007
Ente rth e single-use password.
PIN pr otection is reset, and you can set a
new PIN.
0009 Alternativel y,yo u can ha vePIN pr otection
re set at a Mercedes-Benz service centre. User profile
Setting a user profile
Multimedia sy
stem:
0018 System 0019
g Personalisation
Displaying a user profile when starting
If th is function is active, a prom ptappears when
st arting the sy stem asking which user profile to
use. 0007
Select Display profile list after start . 0007
Activate 0073or deacti vate 0053 the function.
Selecting a user profile 0007
Select Guestor individual profile 003B.
0009 Some settings from the user profile are only
loaded when theve hicle is stationary or
when the ignition is switched on.
Au tomatic syn chronisation
Each time the ignition is switched off or on, the
individual user profiles are synchronised on the
multimedia sy stem and on the ser ver.This
ensures that the latest user profiles are alw ays
av ailable. 0007
Select Automatic synchronisation. 0007
Activate 0073or deacti vate 0053 the function.
0009 For more information about importing/
ex porting user profiles (0013 page317).
Creating a user profile
Multimedia sy stem:
0018 System 0019
g Personalisation
0019 Create profile 0007
Ente r a name. 0007
Select 0076.
The following information is sa ved in the user
profile, forex ample:
R System settings
R Settings in theTV tuner's channel list
R Navigation and traf fic information
The settings di ffer depending on theve hicle
equipment. 316
Multimedia sy stem

Importing/exporting user profiles
Re
quirements:
R There is an Internet connection
(0013 page374).
R A Mercedes me account exists at http://
www.me rcedes.me.
R The Personalisation service is active.
Multimedia sy stem:
0018 System 0019
g Personalisation
0019 Manual export/import
This function is not available in all countries.
On ly individu al profiles can be impor ted or
ex por ted.
The individual profiles are alw ays collectively
impor ted or expor ted. 0007
Impor t:select Import profiles from the
server.
The The profile import overwrites the exist-
ing profiles. Do you want to continue? mes‐
sage appears. 0007
Select Yes.
User profiles are impor ted. 0007
Expor t:select Export profiles to the server.
User profiles are expor ted.
0009 Certain settings, such as address book
ent ries or pr evious destinations from the
navigation sy stem, are not expor ted.
Setting user profile options
Multimedia sy stem:
0018 System 0019
g Personalisation 0007
Highlight a profile. 0007
Select 0080options.
The following options are available:
R Rename
R Delete
R Reset
0009 The guest profile cannot be dele ted or
re named. So
ftwa reupdate Information on software updates
The multimedia sy
stem pr ovides a message
when an update is available. Depending on
the source, you can per form vari‐
ous updates:
Software update Source of
the
update Up
date type
Up dates via mobile
phone Na
vigation map, sys‐
te m updates, Digital
Owner's Manual
Up dates via an exter‐
nal storage medium,
e.g. a USB flash drive Na
vigation maps 0009
Updates via mobile phone requ ire an active
Internet connection forth eve hicle. This is
not available in all countries. For fur ther
information on connecting tothe Internet,
see (0013 page373).
Ad vantages of updating software
Thanks tothe software update, your vehicle sta‐
tus is up-to-date.
In order tocons tantly impr ovethequ ality of our
services you will recei vefuture updates foryo ur Multimedia sy
stem 317

Re
quirements forth e ins tallation:
R The ignition is switched on.
R The engine is not running.
R Notes and warnings ha vebeen read and
accep ted.
R The parking brake is applied.
If all requirements are met, the update will be
ins talled. The multimedia sy stem cann otbe
operated while the update is being ins talled and
ve hicle functions are restricted.
If er rors should occur during the ins tallation, the
multimedia sy stem automatically attem ptsto
re store the pr evious version. If restoration of the
pr ev ious version is not possible, a symbol
appears on the cent reconsole displ ay. Please consult a
qualified specialist workshop to
re solve the problem. Re
set function Multimedia sy
stem:
0018 System 0019
Reset
Pe rsonal data is dele ted, forex ample:
R Station presets
R Connec ted mobile phones 0007
Select Yes.
If PIN pr otection is activated, a prom ptappears
asking if you also wish torestore this to thefa c‐
to ry settings during a reset. 0007
Select Yes. 0007
Enter the cur rent PIN.
The PIN is reset.
or 0007
Select No.
The cur rent PIN stay sth e same af terre set‐
ting.
0009 Ifyo u ha veforg ottenyo ur PIN, a Mercedes-
Benz service centre can deactivate the PIN
pr otection foryo u.
A prom ptappears again asking whe ther you
re ally wish toreset. 0007
Select Yes.
The multimedia sy stem is reset tothefa ctory
settings. Fi
t & Healthy ENE
RGIZING comfort Multimedia sy
stem 319

0009
Ifyo u sa vethe map data on a data storage
medium with the online map update service,
no entry isrequ ired. The activation code is
st ored on the data storage medium during
th e downloading process.
The online map update service is not availa‐
ble in all countries.
Obse rveth efo llowing when entering the activa‐
tion code:
R The activation code can be used for one vehi‐
cle
R The activation code is not transferable
R The activation code has six digits
In theeve nt of thefo llowing problems, please
con tact a Mercedes-Benz service centre:
R The multimedia sy stem does not accept the
activation code
R You ha velost the activation code Displaying
the compass
Multimedia sy stem:
0018 Navigation 0019
À Route and position 0007
Select Compass.
The compass display sho wsthefo llowing
information:
R the cur rent di rection of tr avel with bear‐
ing (360° form at) and compass direction
R longitude and latitude coo rdinates in
degrees, minutes and seconds
R height (rounded)
R number of GPS satellites from which a
signal can be recei ved
Displaying Qibla
Requ irements:
R The Qibla display is available in your count ry.Multimedia sy
stem:
0018 Navigation 0019
À Route and position 0007
Select Qibla.
The ar rowonthe compass sho wsthe direc‐
tion of pr ayer toMecca in relation tothe cur‐
re nt di rection of tr avel.
The number of satellites recei ved is shown.
Setting the map scale automatically
Multimedia sy stem:
0018 Navigation 0019
Z Options
The map scale is set automatically depending on
yo ur driving speed.
Fo r journe ysin cities with de tailed city models, a
map view from the driver's perspective is used. 0007
Switch Auto zoom on0073 or off 0053.
0009 The automatically selected map scale can be
changed manually for a short time. The set‐
ting is reset automatically af ter a few sec‐
onds. Multimedia sy
stem 347

St
arting manually 0007
Select the mobile phone from the device list.
Exiting Android Auto 0007
Press the00E2 button on the multifunction
st eering wheel, forex ample.
0009 If Android Autowa s not displa yed in thefo re‐
ground before disconnecting, the application
st arts in the bac kground when reconnected.
Yo u can call up Android Autointhe main
menu.
Calling up the Android Autosound settings
Multimedia sy stem:
0018 Connect 0019
Android Auto 0019
Sound 0007
Select theto ne menu (0013 page 405).
Ending Android Auto
Multimedia sy stem:
0018 Connect 0019
Android Auto 0007
Select Disconnect.
The connection is ended.
The mobile phone continues tobe supplied
with elect ricity. or 0007
Disconnect the connecting cable between
th e mobile phone and multimedia sy stem.
Mercedes-Benz recommends disconnecting
th e connecting cable only when theve hicle is
st ationar y. Tr
ansfer redve hicle data with Android Auto
and Apple CarPlay™ Overview of transfer
redve hicle data
When using Android Autoor Apple CarPlay™,
cer tain vehicle data is transfer redto the mobile
phone. This enables youto getth e best out of
selected mobile phone services. Vehicle data is
not directly accessible.
The following sy stem information is transmit ted:
R Software release of the multimedia sy stem
R System ID (anonymised)
The transfer of this data is used tooptimise
communication between theve hicle and the
mobile phone. To
do this, and toassign se veralve hicles tothe
mobile phone, a vehicle identifier is randomly
ge nerated.
This has no connection totheve hicle identifica‐
tion number (VIN) and is dele ted when the multi‐
media sy stem is reset (0013 page319).
The following driving status data is transmit ted:
R Transmission position engaged
R Distinction between par ked, standstill, rolling
and driving
R Day/night mode of the instrument clus ter
The transfer of this data is used toalter how
con tent is displ ayed tocor respond tothe driving
situation.
The following position data is transmitted:
R Coordinates
R Speed
R Compass direction
R Acceleration di rection 366
Multimedia sy stem

The Internet connection via Blue
tooth®
is restric‐
te d or does not function if:
R the mobile phone is switched off
R the mobile phone network co verage is insuf‐
fi cient
R mobile da tause is deactivated on the mobile
phone
R the Blue tooth®
function on the multimedia
sy stem is switched off and the mobile phone
is to be connec ted via Blue tooth®
R the Blue tooth®
function is switched off on
th e mobile phone and the mobile phone is to
be connec ted via Blue tooth®
R neither the mobile phone network nor the
mobile phone allow simultaneous use of a
te lephone and an Internet connection
R the mobile phone has not been enabled for
Internet access via Blue tooth®
If a mobile phone is connected tothe multimedia
sy stem forth efirs t time via Blu etoo th®
,yo u will
be assis tedth ro ugh the process of setting up an
Internet connection. The Internet connection can also be confi
gured
manually.
Fu rther information can be obtained at http://
www.mercedes-benz.com/connect or from a
Mercedes-Benz service centre.
Multimedia sy stem:
0018 System 0019
ö Connectivity
0019 Internet settings
Blue tooth ®
connection via PAN 0007
Select the mobile phone.
The Internet connection is es tablished.
Switching the Blu etoo th®
pr ofile
Re quirements:
R The mobile phone supports the DUN and
PA N Blue tooth®
profiles.
Multimedia sy stem:
0018 System 0019
ö Connectivity
0019 Internet settings 0007
Toswitch from DUN toPAN: select the
mobile phone. 0007
Select 0080. 0007
Select Change configuration. 0007
Activate 0073Automatic configuration.
The Internet connection is au tomatical lycon‐
fi gured using thePA N Blue tooth®
profile. 0007
Toswitch from PANto DUN: select the
mobile phone. 0007
Select 0080. 0007
Select Change configuration. 0007
Deactivate 0053Automatic configuration. 0007
Select Configure settings using COMAND . 0007
Configuri ngthe Internet connection using
preset or manual access data
(0013 page374).
Editing access data
Requ irements:
R The mobile phone supports the Blue tooth®
DUN profile. Multimedia sy
stem 375