2018 MAZDA MODEL CX-9 bluetooth

SymptomCauseSolution method
Pairing cannot be performed again The pairing information paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure:
1. Delete the applicable Blue-
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue-
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au-
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func-
tion and the Find Mode/Visible set-
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
Does not connect automatically
when starting the engine The pairing information is updated
when the device OS is updated.Perform pairing using the following
procedure:
1. Delete the applicable Blue-
tooth
® device on the Mazda
Connect.
2. Delete “Mazda” from the Blue-
tooth
® search screen of the
Bluetooth® device.
3. Perform pairing again.
If pairing is not possible after trying
the procedure, turn off the power of
the Bluetooth
® device once, then
turn it back on. If pairing is still not
possible after this, contact an Au-
thorized Mazda Dealer or Mazda
Bluetooth
® Hands-Free Customer
Service.
*1 Setting which detects the existe nce of a device external to the Bluetooth® unit.
Interior Features
Audio Set
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NOTE
•When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
•If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
•Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
•If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
•The device is in a location hidden from the center display such as behind or under a
seat, or inside the glove compartment.
•The device contacts or is covered by a metal object or body.
•The device is set to power-saving mode.
•Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
•The Bluetooth® connection of the device is disconnected.
•Noise occurs in the Hands-Free audio.
•Hands-Free operates slowly.
Voice recognition related problems
Symptom CauseSolution method
Poor voice recognition
•Excessive, slow speech.•Excessive, forceful speech (shout-
ing).
•Speaking before the beep sound
has ended.
•Loud noise (speaking or noise from
outside/inside vehicle).
•Airflow from A/C is blowing
against the microphone.
•Speaking in off-standard expres-
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition,
when numbers
are spoken in a sequence, recogni-
tion ability will improve if no stop is
placed between the numbers.
False recognition of numbers
Poor voice recognition
There is a malfunction in the micro-
phone.A poor connection or malfunction
with the microphone may have oc-
curred. Consult an Authorized Maz-
da Dealer.
Interior Features
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SymptomCauseSolution method
Phone-related voice recognition is
disabled There is a problem with the connec-
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairing situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in whi ch recognition is
difficult. By carrying out th
e following meas-
ures, the rate of recognition will im-
prove.•Clear memory from the phonebook
which is not used very often.
•Avoid shortened names, use full
names. (Recognition improves the
longer the name is. By not using
names such as “Mom”, “Dad”, rec-
ognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
―
You want to skip guidance ― Guidance can be skipped by quickly
pressing and releasing the talk but-
ton.
Regarding problems with calls
Symptom
CauseSolution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after start-
ing a call, the Bluetooth
® unit's
Noise Suppression function requires
time to adapt to the call environ-
ment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
Interior Features
Audio Set
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▼Bluetooth® Hands-Free
U.S.A. and Canada
Customer Information and Reporting Safety Defects
Declaration of Conformity
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Index
A
Accessory Socket.............................. 5-95
Active Driving Display..................... 4-28
Adaptive Front Lighting System
(AFS)................................................. 4-87
Add-On Non-Genuine Parts and
Accessories........................................ 8-20
Advanced Key
Advanced keyless entry system... 3-10
Operational range........................ 3-11
Advanced Key Removed from Vehicle
Warning Beep.................................... 7-49
Advanced Smart City Brake Support
(Advanced SCBS)........................... 4-134
Collision warning.... .................. 4-136
Smart City Brake Support (SCBS)
Indicator Light (Red).................4-136
Stopping the Advanced Smart City
Brake Support (Advanced SCBS)
system operation........................ 4-137
Air Bag Systems............................... 2-57
Air Bag/Seat Belt Pr etensioner System
Warning Beep.................................... 7-47
Ambient Temperature Display.......... 4-17
Antilock Brake System (ABS).......... 4-72
Armrest Box.................................... 5-100
Audio Control Switch Adjusting the Volume.................. 5-17
Seek Switch................................. 5-17
Audio Set Applications................................. 5-78
AUX.............................................5-37
Bluetooth®.................................. 5-43
Radio............................................5-29
Satellite Radio........ ..................... 5-33
Settings........................................ 5-76
Troubleshooting.......... ................. 5-79
USB............................................. 5-38
Voice Recognition.... ................... 5-72
Volume/Display/Sound
Controls....................................... 5-26
Audio System Antenna........................................5-20
Appendix..................................... 5-84
Audio Control Switch................. 5-17
Audio Set..................................... 5-21
AUX/USB mode..........................5-18
Before Using the Audio
System......................................... 5-17
Automatic Transaxle......................... 4-40 Active Adaptive Shift (AAS)...... 4-43
Automatic transaxle controls....... 4-40
Driving tips..................................4-48
Manual shift mode.......................4-43
Shift-lock system......................... 4-41
Transaxle ranges.......................... 4-41
B
Battery............................................... 6-36Maintenance.................................6-38
Replacement................................ 6-38
Specifications.................................9-4
Battery Runs Out.............................. 7-21 Jump-starting............................... 7-21
Blind Spot Monitoring (BSM).......... 4-91 Canceling operation of Blind Spot
Monitoring (BSM).......................4-96
Blind Spot Monitoring (BSM) Warning
Beep...................................................7-50
Bluetooth® Bluetooth® Audio....................... 5-49
Bluetooth® Hands-Free...............5-62
Bluetooth® Preparation............... 5-46
Body Lubrication.............................. 6-30
Bottle Holder..................................... 5-99
Brakes Brake assist.................................. 4-69
Electric parking brake (EPB)...... 4-67
Foot brake....................................4-66
10-2
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