2018 MAZDA MODEL CX-5 phone

▼STEP 2: Contact Mazda No
rth American Operations
If for any reason you feel the need for further assistance afte r contacting your dealership
management or it becomes necessary to have the components or wi ring system for the
supplementary restraint system m odified to accommodate a person with certain medical
conditions in accordance with a certified physician, you can re ach Mazda North American
Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in
the U.S., can be found here.

E-mail: click on “Contact Us” lo cated on the bottom of the page at www.mazdausa.com
under “Help”

By phone at: 1 (800) 222-5500

By letter at:
ATTN: Customer Experience Center
Mazda North American Operations
200 Spectrum Center Drive
Irvine, California 92618
P.O. Box 19734
Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your regis tration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)

If you live outside the U.S.A., please contact your nearest Maz da Distributor.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Canada)
▼Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern
to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Ma zda in top condition. In
our experience, any questions, pro blems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effect ively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
▼STEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If t
he Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General Manager.
▼STEP 2: Contact the
Mazda Regional Office
If you feel that you still requ ire assistance, ask the dealer S ervice Manager to arrange for
you to meet the local Mazda Service Representative. If more exp edient, contact Mazda
Canada Inc. Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 8-9).
▼ STEP 3: Contact the Mazda Cu
stomer Relations Department
If still not substantially satisfied, contact the Customer Rela tions Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Ca nada TEL: 1 (800)
263-4680.
Provide the Department wit h the following information:

1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( VIN). Refer to the Vehicle Identification Number on
page 9-2 for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation wi th the local Mazda Service Representative, will review
the case to determine if everything possible has been done to e nsure your satisfaction.

Please recognize that the resolution of service problems in mos t cases requires the use of
your Mazda dealer's service facilities, personnel and equipment . We urge you to follow the
above three steps in sequenc e for most effective results.
Customer Information and Reporting Safety Defects
Customer Assistance
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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Maz da vehicle in top
condition.
If you have any questions or recommendations for improvement re garding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we r ecommend that you take
the following steps:
▼ STEP 1
Discuss the matter wi
th an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
▼ STEP 2
If, after following STEP 1, you feel the need for further assis
tance, please contact your
area's Mazda representative.
Refer to Importer/Distributor on page 8-11.

Please help us by providing t he following information:

1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number ( 17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
Customer Information and Reporting Safety Defects
Customer Assistance
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Reporting Safety Defects (Canada)
Canadian customers who wish to report a safety-related defect to Transport Canada, Defect
Investigations and Recalls, may telephone the toll free hotline 1-800-333-0510, or contact
Transport Canada by mail at: Transport Canada, ASFAD, Place de Ville Tower C, 330
Sparks Street, Ottawa ON K1A 0N5.

For additional road safety information, please visit the Road S afety website at:
http://www.tc.gc.ca /roadsafety/menu.htm
Customer Information and Reporting Safety Defects
Reporting Safety Defects
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Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, th ey could affect your vehicle's
performance or safety systems; th e Mazda warranty doesn't cover this. Before you install
any non-genuine parts or accessories, consult an Authorized Maz da Dealer.
WA R N I N G
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:
Improperly designed parts or accessories could seriously affect your vehicle's performance or
safety systems. This could cause you to have an accident or increase your chances of injuries
in an accident.
Be very careful in choosing and installing add-on electrical equipment, such as mobile
telephones, two-way radios, stereo systems, and car alarm systems:
Incorrectly choosing or installing improper add-on equipment or choosing an improper
installer is dangerous. Essential systems could be damaged, causing engine stalling, air-bag
(SRS) activation, ABS/TCS/DSC inacti vation, or a fire in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
Wa r r an t y
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Cell Phones Warning
WA R N I N G
Please comply with the legal regulations concerning the use of communication equipment in
vehicles in your country:
Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous. Dialing a
number on a cell phone while driving also ties-up the driver's hands. Use of these devices will
cause the driver to be distracted and could lead to a serious accident. If a passenger is unable
to use the device, pull off the right-of-way to a safe area before use. If use of a cell phone is
necessary despite this warning, use a hands-free system to at least leave the hands free to
drive the vehicle. Never use a cell phone or othe r electrical devices while the vehicle is moving
and, instead, concentrate on the full-time job of driving.
Customer Information and Reporting Safety Defects
Cell Phones
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WA R N I N G
Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
The term “IC: ” before the radio certification number only sign ifies that Industry Canada
technical specifications were met.
The antenna used for this transmitter must not be co-located or operating in conjunction
with any other anten na or transmitter. End-users and installers must be provided with
installation instructions and transmitter operating conditions for satisfying RF exposure
compliance.
Mazda Bluetooth
® Hands-Free Customer Service
•U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
•Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
Customer Information and Reporting Safety Defects
Declaration of Conformity
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Index
Blind Spot Monitoring (BSM).......... 4-93
Canceling operation of Blind Spot
Monitoring (BSM).......................4-98
Blind Spot Monitoring (BSM) Warning
Beep...................................................7-45
Bluetooth® [Type A (non-touchscreen)] Bluetooth® Audio....................... 5-47
Bluetooth® Hands-Free...............5-50
Bluetooth® Preparation............... 5-35
Bluetooth® [Type B (touchscreen)]
Bluetooth® Audio....................... 5-92
Bluetooth® Hands-Free.............5-102
Bluetooth® Preparation............... 5-89
Body Lubrication....... ....................... 6-21
Bottle Holder................................... 5-134
Brakes
Brake assist........... .......................4-68
Electric parking br ake (EPB)...... 4-65
Foot brake....................................4-64
Pad wear indicator....................... 4-67
Warning light............................... 4-67
Break-In Period.......... ....................... 3-45
C
Capacities............................................ 9-5
Carbon Monoxide............................. 3-30
Cell Phones....................................... 8-18
Center Console................................ 5-135
Child Restraint Child-restraint precautions.......... 2-26
Child-restraint system
installation................................... 2-31
Installing child-restraint
systems.........................................2-32
LATCH child-restraint systems... 2-40
Child Safety Locks fo r Rear Doors... 3-19
Climate Control System...................... 5-4 Fully Automatic Type..................5-11
Gas specifications.......................... 9-6
Manual Type.................................. 5-7
Operating tips................................ 5-4
Vent Operation...............................5-5
Collision warning.............................. 7-46
Coming Home Light......................... 4-49
Cruise Control................................. 4-157 Cruise control switc h.................4-157
Cruise main indication (white)/cruise
set indication (green)................. 4-158
Cruise Control Set Vehicle Speed
Display.............................................. 4-17
Cup Holder...................................... 5-133
Customer Assistance.... ....................... 8-2
D
Dashboard Illumination. ....................4-15
Daytime Running Lights................... 4-51
Defogger Mirror...........................................4-58
Rear window........... .................... 4-57
Dimensions.......................................... 9-5
Distance Recognition Support System
(DRSS)............................................ 4-105 Indication on display................. 4-106
Door Locks........................................ 3-11
Drive Selection..................................4-82
Driving In Flooded Ar ea...................3-50
Driving on Uneven Road.................. 3-51
Driving Tips Automatic transaxle.....................4-45
Break-in period............................ 3-45
Driving in flooded a rea............... 3-50
Driving on uneven road...............3-51
Floor mat..................................... 3-47
Hazardous driving.. ..................... 3-46
Overloading............. .................... 3-50
Rocking the vehicle. .................... 3-47
Saving fuel and protection of the
environment................................. 3-45
Winter driving............................. 3-48
Dynamic Stability Control (DSC)..... 4-78
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