2018 MAZDA MODEL CX-5 bluetooth

•Speak clearly, without pausing between
words or numbers.
•Close the windows to reduce loud noises
from outside the vehicle, or turn down
the airflow of the climate control system
while Bluetooth
® Hands-Free is being
used.
•Make sure the vents are not directing air
up towards the microphone.
NOTE
If the voice recognition performance is not
satisfactory.
Refer to Voice Recognition Learning
Function (Speaker Enrollment) (Type A)
on page 5-58.
Refer to Troubleshooting on page 5-61.
Voice Recognition
Learning Function
(Speaker Enrollment)
The voice recognition learning function
enables voice recognition appropriate to
the characteristics of the user's voice. If
the recognition of the voice input
commands to the system is not adequate,
this function can l argely improve the
system's voice recognition of the user. If
your voice can be recognized sufficiently
without using this function, you may not
realize the added bene fit of the function.
To register your voice, the voice input
command list must be read out. Read out
the list when the vehicle is parked.
Perform the registratio n in as quiet a place
as possible (page 5- 57). The registration
must be performed completely. The
required time is a few minutes. The user
needs to be seated in the driver's seat with
the voice input command list for voice
recognition learning visible.
▼ When voice recognit
ion learning is
done for the first time
1. Press the pick-up button or talk button with a short press.
2. Say: [Beep] “Voice training”
3. Prompt: “This operation must be
performed in a quiet environment
while the vehicle is stopped. See the
owner's manual for the list of required
training phrases. Press and release the
talk button when you are ready to
begin. Press the hang-up button to
cancel at any time.”
4. Press the talk button with a short press.
Interior Features
Audio Set [Type A (non-touchscreen)]
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Troubleshooting
Mazda Bluetooth® Hands-Free Customer Service
If you have any problems with Bluetooth®, contact our toll-free customer service center.
•U.S.A.
Phone: 800-430-0153 (Toll-free)
Web: www.mazdausa.com/mazdaconnect
•Canada
Phone: 800-430-0153 (Toll-free)
Web: www.mazdahandsfree.ca
Bluetooth
® Device pairing, connection problems
Symptom CauseSolution method
Unable to perform pairing ―First make sure the device is com-
patible with the Bluetooth
® unit,
and then check whether the Blue-
tooth
® function and the Find Mode/
Visible setting*1 on the device are
turned on. If pairin g is still not pos-
sible after this, contact an Author-
ized Mazda Dealer or Mazda Blue-
tooth
® Hands-Free Customer Serv-
ice.
Pairing cannot be performed again The pairing inform
ation paired to
the Bluetooth
® unit or device is not
recognized correctly. Perform pairing using the following
procedure.•Clear “Mazda” stored in the de-
vice.
•Perform pairing again.
Unable to perform pairing The Bluetooth
® function and the
Find Mode/Visible setting*1 on the
device may turn off automatically
after a period of time has elapsed
depending on the device. Check whether the Bluetooth® func-
tion and the Find Mode/Visible set-
ting
*1 on the device are turned on
and pairing or reconnect.
Does not connect automatically
when starting the engine
Automatically connects, but then
disconnects suddenly
Disconnects intermittently
The device is in a location in which
radio wave interference can occur
easily, such as inside a bag in a rear
seat, in a rear pocket of a pair of
pants.Move the device to a location in
which radio wave interference is
less likely to occur.
Does not connect automatically
when starting the engine The pairing inform
ation is updated
when the device OS is updated. Perform pairing again.
*1 Setting which detects the existe
nce of a device external to the Bluetooth® unit.
Interior Features
Audio Set [Type A (non-touchscreen)]
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NOTE
•When the OS of the device is updated, the pairing information may be deleted. If this
happens, reprogram the pairing information to the Bluetooth
® unit.
•If you pair your phone which has already been paired to your vehicle more than once in
the past, you need to delete “Mazda” on your mobile device. Then, execute the
Bluetooth
® search on your mobile device once again, and pair to a newly detected
“Mazda”.
•Before you pair your device, make sure that Bluetooth® is “ON”, both on your phone and
on the vehicle.
•If Bluetooth®-enabled devices are used in the following locations or conditions,
connection via Bluetooth
® may not be possible.
•The device is in a location hidden from the unit such as behind or under a seat, or
inside the glove compartment.
•The device contacts or is covered by a metal object or body.
•The device is set to power-saving mode.
•Different Bluetooth®-enabled devices can be used for Bluetooth® Hands-Free and
Bluetooth
® audio. For example, device A can be connected as a Bluetooth® Hands-Free
device and device B can be connected as a Bluetooth
® audio device. However, the
following may occur when they are used at the same time.
•The Bluetooth® connection of the device is disconnected.
•Noise occurs in the Hands-Free audio.
•Hands-Free operates slowly.
Interior Features
Audio Set [Type A (non-touchscreen)]
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Voice recognition related problems
SymptomCauseSolution method
Poor voice recognition
•Excessive, slow speech.•Excessive, forceful speech (shout-
ing).
•Speaking before the beep sound
has ended.
•Loud noise (speaking or noise from
outside/inside vehicle).
•Airflow from A/C is blowing
against the microphone.
•Speaking in off-standard expres-
sions (dialect). Regarding the causes indicated on
the left, be careful with how you
speak. In addition,
when numbers
are spoken in a sequence, recogni-
tion ability will improve if no stop is
placed between the numbers.
False recognition of numbers
Poor voice recognition
There is a malfunction in the micro-
phone.A poor connection or malfunction
with the microphone may have oc-
curred. Consult an Authorized Maz-
da Dealer.
Phone-related voice recognition is
disabled There is a problem with the connec-
tion between the Bluetooth
® unit
and the device. If there is any malfunction after
checking the pairin
g situation, check
for device pairing or connection
problems.
Names in the phonebook are not
easily recognized The Bluetooth
® system is under a
condition in which recognition is
difficult. By carrying out the following meas-
ures, the rate of recognition will im-
prove.•Clear memory from the phonebook
which is not used very often.
•Avoid shortened names, use full
names. (Recognitio
n improves the
longer the name is. By not using
names such as “Mom”, “Dad”, rec-
ognition will improve.)
When operating the audio, a song
name is not recognized Song names cannot be recognized
by voice.
―
You want to skip guidance ― Guidance can be skipped by quickly
pressing and releasing the Talk but-
ton.
Interior Features
Audio Set [Type A (non-touchscreen)]
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Regarding problems with calls
SymptomCauseSolution method
When starting a call, vehicle noise
from the other party can be heard For about three seconds after start-
ing a call, the Bluetooth
® unit's
Noise Suppression function requires
time to adapt to the call environ-
ment. This does not indicate a problem
with the device.
The other party cannot be heard or
the speaker's voice is quiet The volume is set at zero or low. Increase the volume.
Other problems
Symptom
CauseSolution method
The indication for the remaining
battery is different between the ve-
hicle and the device The indication method is different
between the vehicle and the device.
―
When a call is made from the vehi-
cle, the telephone number is updated
in the incoming/outgoing call record
but the name does not appear The number has not
been registered
into the phonebook. If the number has been registered
into the phonebook, the incoming/
outgoing call record is updated by
the name in the phonebook when
the engine is restarted.
The cell phone does not synchronize
with the vehicle regarding the in-
coming/outgoing call record Some types of cell phones do not
synchronize automatically.
Operate the cell p
hone for synchro-
nization.
It takes a long time to complete the
function for changing the language A maximum of 60 seconds is re-
quired.
―
Interior Features
Audio Set [Type A (non-touchscreen)]
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Home screen
IconFunction
Applications
Information such as average fuel economy, maintenance, and warn ings can be verified.
Depending on the grade and specification, the screen display ma y differ.
Entertainment
Operates audio such as the radio. The audio source most recentl y used is displayed. An
audio source which cannot be used at that time is skipped and t he previous audio source is
displayed.
To change the audio source, select the
icon displayed at the bottom of the screen.
Communication
Bluetooth® related functions are available.
Navigation
Navigation screen is displayed (v ehicles with navigation system).
If the SD card for the navigation system is not inserted, the compass indicating the direc-
tion in which the vehicle is moving is displayed.
The compass may not indicate th e correct bearing when the vehicle is stopped or traveling
at a slow speed.
Settings
Overall setting menu (Such a s display, sound, Bluetooth® and Language).
Depending on the grade and specification, the screen display ma y differ.
Interior Features
Audio Set [Type B (touchscreen)]
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Bluetooth®
▼Introduction
Bluetooth® Hands-Free outline
When a Bluetooth® device (mobile phone) is connected to the vehicle's Bluetooth® unit via
radio wave transmission, a call can be made or received by pres sing the talk button, pick-up
button, or hang-up button on the audio remote control switch, o r by operating the center
display. For example, even if a device (mobile phone) is in you r coat pocket, a call can be
made without taking the device (mobile phone) out and operating it directly.
Bluetooth
® audio outline
When a portable audio unit equipped with the Bluetooth® communication function is paired
to the vehicle, you can listen to music stored on the paired po rtable audio device from the
vehicle's speakers. It is not necessary to connect the portable audio device to the vehicle's
external input terminal. After p rogramming, operate the vehicle audio control panel to play/
stop the audio.

NOTE
•For your safety, a device can be paired only when the vehicle is parked. If the vehicle
starts to move, the pairing procedure will end. Park the vehicle in a safe place before
pairing.
•The communication range of a Bluetooth® equipped device is about 10 meters (32 ft) or
less.
•Basic audio operation is av ailable using voice commands even if Bluetooth® is not
connected.
•For safety reasons, operation of the center display is disabled while the vehicle is being
driven. However, items not displayed in gray can be operated using the commander
switch while the vehicle is being driven.
Interior Features
Audio Set [Type B (touchscreen)]
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CAUTION
Some Bluetooth® mobile devices are not compatible with the vehicle. Consult an Authorized
Mazda Dealer, Mazda's call center or Web support center for information regarding
Bluetooth
® mobile device compatibility:

 U.S.A.
Phone: 800-430-0153
Web: www.mazdausa.com/mazdaconnect
 Canada
Phone: 800-430-0153
Web: www.mazdahandsfree.ca
Applicable Bluetooth
® specification (Recommended)
Ver. 1.1/1.2/2.0
EDR/2.1 EDR/3.0 (conformity)
▼ Component Parts
Microphone
Talk button, Pick-up button and Hang-up button
Microphone Audio unit
Talk button
Hang-up button Pick-up button
Microphone (hands-free)
The microphone is used for speaking voice commands or when maki
ng a Hands-free call.
Interior Features
Audio Set [Type B (touchscreen)]
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