
Voice command issues
Possible solutionPossible causeIssue
Review the cell phone voice commands and the media voicecommands at the beginning of their respective sections.You may be using the wrong voicecommands.SYNC 3 does not under-stand what I am saying.Refer to the audio display during an active voice session to find a listof voice commands there.
Wait for the system to prompt you before you state your command.You may be speaking too soon or at thewrong time.
Review the media voice commands at the beginning of the mediasection.You may be using the wrong voicecommands.
SYNC 3 does not under-stand the name of a songor artist.
Say the song or artist name exactly as it is displayed on your device.For example, say "Play Artist Prince" or "Play song Purple Rain".
You may not be saying the name exactlyas it appears on your device.Make sure you are saying the complete title such as "California remixfeaturing Jennifer Nettles".
If there are any abbreviations in the name, like ESPN or CNN, youhave to spell those: "E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album, and playlists names do nothave any special characters like *, - or +.
The song or artist name may have somespecial characters that are not beingrecognized by SYNC 3.
540
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
545
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
SYNC™ 3

•Links to Third Party Sites: TheSOFTWARE may provide you with theability to link to third party sites. The thirdparty sites are not under the control ofFORD MOTOR COMPANY, its affiliatesand/or its designated agent. NeitherFORD MOTOR COMPANY nor itsaffiliates nor its designated agent areresponsible for (I) the contents of anythird party sites, any links contained inthird party sites, or any changes orupdates to third party sites, or (ii)webcasting or any other form oftransmission received from any thirdparty sites. If the SOFTWARE provideslinks to third party sites, those links areprovided to you only as a convenience,and the inclusion of any link does notimply an endorsement of the third partysite by FORD MOTOR COMPANY, itsaffiliates and/or its designated agent.
•Obligation to Drive Responsibly: Yourecognize your obligation to driveresponsibly and keep attention on theroad. You will read and abide with theDEVICES operating instructionsparticularly as they pertain to safety andyou agree to assume any risk associated
with the use of the DEVICES.
UPGRADES AND RECOVERY MEDIA: If theSOFTWARE is provided by FORD MOTORCOMPANY separate from the DEVICES onmedia such as a ROM chip, CD ROM disk(s)or via web download or other means, and islabeled "For Upgrade Purposes Only" or "ForRecovery Purposes Only" you may install one(1) copy of such SOFTWARE onto theDEVICES as a replacement copy for theexisting SOFTWARE, and use it inaccordance with this EULA, including anyadditional EULA terms accompanying theupgrade SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS: Alltitle and intellectual property rights in and tothe SOFTWARE (including but not limited toany images, photographs, animations, video,audio, music, text and "applets" incorporatedinto the SOFTWARE), the accompanyingprinted materials, and any copies of theSOFTWARE, are owned by FORD MOTORCOMPANY, or its affiliates or suppliers. TheSOFTWARE is licensed, not sold. You maynot copy the printed materials accompanyingthe SOFTWARE. All title and intellectualproperty rights in and to the content which
may be accessed through use of theSOFTWARE is the property of the respectivecontent owner and may be protected byapplicable copyright or other intellectualproperty laws and treaties. This EULA grantsyou no rights to use such content outside itsintended use. All rights not specificallygranted under this EULA are reserved byFORD MOTOR COMPANY, its affiliates, andthird party software and service providersand suppliers. Use of any on-line serviceswhich may be accessed through theSOFTWARE may be governed by therespective terms of use relating to suchservices. If this SOFTWARE containsdocumentation that is provided only inelectronic form, you may print one copy ofsuch electronic documentation.
592
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
Appendices

(b) use your own personal judgment whiledriving. If you feel that a route suggested bythe TeleNav Software instructs you toperform an unsafe or illegal maneuver,places you in an unsafe situation, or directsyou into an area that you consider to beunsafe, do not follow such instructions;
(c) do not input destinations, or otherwisemanipulate the TeleNav Software, unlessyour vehicle is stationary and parked;
(d) do not use the TeleNav Software for anyillegal, unauthorized, unintended, unsafe,hazardous, or unlawful purposes, or in anymanner inconsistent with this Agreement;
(e) arrange all GPS and wireless devices andcables necessary for use of the TeleNavSoftware in a secure manner in your vehicleso that they will not interfere with yourdriving and will not prevent the operation ofany safety device (such as an airbag).
You agree to indemnify and hold TeleNavharmless against all claims resulting from anydangerous or otherwise inappropriate useof the TeleNav Software in any movingvehicle, including as a result of your failureto comply with the directions above.
2. Account Information
You agree: (a) when registering the TeleNavSoftware, to provide TeleNav with true,accurate, current, and complete informationabout yourself, and (b) to inform TeleNavpromptly of any changes to such information,and to keep it true, accurate, current andcomplete.
3. Software License
•Subject to your compliance with theterms of this Agreement, TeleNav herebygrants to you a personal, non-exclusive,non-transferable license (except asexpressly permitted below in connectionwith your permanent transfer of theTeleNav Software license), without theright to sublicense, to use the TeleNavSoftware (in object code form only) inorder to access and use the TeleNavSoftware. This license shall terminateupon any termination or expiration of thisAgreement. You agree that you will usethe TeleNav Software only for yourpersonal business or leisure purposes,and not to provide commercial navigationservices to other parties.
3.1 License Limitations
•(a) reverse engineer, decompile,disassemble, translate, modify, alter orotherwise change the TeleNav Softwareor any part thereof; (b) attempt to derivethe source code, audio library orstructure of the TeleNav Software withoutthe prior express written consent ofTeleNav; (c) remove from the TeleNavSoftware, or alter, any of TeleNav's or itssuppliers' trademarks, trade names,logos, patent or copyright notices, orother notices or markings; (d) distribute,sublicense or otherwise transfer theTeleNav Software to others, except aspart of your permanent transfer of theTeleNav Software; or (e) use the TeleNavSoftware in any manner that
I. infringes the intellectual property orproprietary rights, rights of publicity orprivacy or other rights of any party,
ii. violates any law, statute, ordinance orregulation, including but not limited to lawsand regulations related to spamming, privacy,consumer and child protection, obscenity ordefamation, or
600
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
Appendices

Model # : M : A2C750526
Model # : M : A2C750561
United States of America
FCC ID: M3NA2C738448
Model # : M : A2C750526
Model # : M : A2C750561
Radio Frequency Certification for Keysand Remote Controls
Canada
IC : 7812A-A2C931423
IC: 7812A-A2C931426
IC: 3248A-A08TAA
IC: 3248A-A08TDA
United States of America
FCC ID : M3N-A2C931423
FCC ID : M3N-A2C931426
FCC ID : N5F-A08TAA
FCC ID : N5F-A08TDA
Radio Frequency Statement for AudioUnit
Canada
IC: 3043A-UP375AHU
United States
FCC ID: NT8-16UP375AHU
632
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
Appendices

Audio Control..................................................90Seek, Next or Previous.......................................90
Audio System................................................434General Information...........................................434
Audio Unit......................................................436Menu Structure...................................................439Rear Passenger Audio......................................438
Auto Hold.......................................................229Using Auto Hold..................................................231
Autolamps.........................................................97Windshield Wiper Activated Headlamps........98
Automatic Climate Control..........................151Automatic Fan Settings......................................153
Automatic High Beam Control....................99Automatic High Beam Indicator......................100Switching the System On and Off..................100
Automatic Transmission..............................210Automatic Transmission AdaptiveLearning............................................................215Brake-Shift Interlock Override.........................214If Your Vehicle Gets Stuck In Mud orSnow..................................................................215SelectShift™ Automatic Transmission.............213Understanding the Shift Positions of yourAutomatic Transmission................................210
Automatic Transmission Fluid Check.......371Auto-Start-Stop..............................................196Disabling Auto-Start-Stop..................................198
Enabling Auto-Start-Stop...................................196
Autowipers.......................................................94Autowipers Settings.............................................94Low Temperature Wipe Inhibit..........................94
Auxiliary Power Points.................................185110 Volt AC Power Point.....................................18512 Volt DC Power Point......................................185USB Port and Power Point Locations.............185
B
BatterySee: Changing the 12V Battery.......................373
Blind Spot Information System.................272.................................................................................272Blind Spot Information System with TrailerTow.....................................................................273Switching the System On and Off..................276System Errors......................................................276Using the Blind Spot InformationSystem..............................................................272
BLISSee: Blind Spot Information System..............272
Body Styling Kits............................................391Bonnet LockSee: Opening and Closing the Hood.............361
Booster Seats..................................................34Types of Booster Seats.......................................34
Brake Fluid Check........................................372Brakes.............................................................225General Information...........................................225
Breaking-In.....................................................324Bulb Specification Chart.............................378
C
Cabin Air Filter...............................................156Capacities and Specifications...................426Alternative Engine Oil for Extremely ColdClimates............................................................432Specifications......................................................428
Cargo Nets.....................................................290Car WashSee: Cleaning the Exterior...............................383
Catalytic Converter......................................207On-Board Diagnostics (OBD-II).......................208Readiness for Inspection and Maintenance(I/M) Testing.....................................................209
Center Console..............................................189Changing a Bulb...........................................378LED Lamps............................................................378
Changing a Fuse..........................................358Fuses.....................................................................358
Changing a Road Wheel..............................414Dissimilar Spare Wheel and Tire AssemblyInformation.......................................................415
634
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
Index

Storage Compartments...............................189SunroofSee: Moonroof.....................................................109
Sun Visors.......................................................109Illuminated Vanity Mirror...................................109
Supplementary Restraints System.............52Principle of Operation.........................................52
Symbols Glossary..............................................7SYNC™ 3..........................................................446General Information...........................................446
SYNC™ 3 Troubleshooting.........................530
T
Technical SpecificationsSee: Capacities and Specifications...............422
The Better Business Bureau (BBB) AutoLine Program (U.S. Only)..........................336Tire Care.........................................................394Glossary of Tire Terminology..........................395Information About Uniform Tire QualityGrading.............................................................394Information Contained on the TireSidewall............................................................396Temperature A B C............................................395Traction AA A B C...............................................395Treadwear............................................................395
Tire Pressure Monitoring System............409Changing Tires With a Tire PressureMonitoring System...........................................411Understanding Your Tire Pressure MonitoringSystem ...............................................................411
TiresSee: Wheels and Tires......................................392
Toll Reader......................................................108Installing the Toll Reader...................................108
Towing a Trailer.............................................298Load Placement..................................................298
Towing Points................................................333Towing the Vehicle on Four Wheels.......320Four-wheel-down Towing..................................321Recreational Towing..........................................320
Towing.............................................................298Traction Control............................................232Principle of Operation.......................................232
Trailer Reversing Aids.................................299Principle of Operation.......................................299Pro Trailer Backup Assist™...............................299Setting Up Pro Trailer Backup Assist............300Troubleshooting..................................................304Using Pro Trailer Backup Assist.....................303
Trailer Sway Control....................................309Transfer Case Fluid Check..........................371Transmission Code Designation..............425Transmission...................................................210
Transporting the Vehicle............................332Type Approvals.............................................620Radio Frequency Certification for Keys andRemote Controls............................................632Radio Frequency Certifications for Blind SpotInformation System.......................................629Radio Frequency Certifications for BodyControl Module................................................631Radio Frequency Certifications for CruiseControl Module................................................631Radio Frequency Certifications for Mid RangeRadar.................................................................623Radio Frequency Certifications for PassiveAnti-Theft System..........................................624Radio Frequency Certifications for RadioTransceiver Module.......................................627Radio Frequency Certifications for SYNC3...........................................................................631Radio Frequency Certifications for TirePressure Monitoring Sensor(s)...................620Radio Frequency Certifications for WirelessCharging............................................................631Radio Frequency Statement for AudioUnit....................................................................632
U
Under Hood Overview................................362
643
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
Index

Unique Driving Characteristics..................196Universal Garage Door Opener.................181HomeLink Wireless Control System................181
USB Port.........................................................445Using Adaptive Cruise Control.................257Automatic Cancellation.....................................261Blocked Sensor...................................................263Canceling the Set Speed..................................261Changing the Set Speed...................................261Detection Issues.................................................262Following a Vehicle...........................................259Following a Vehicle to a CompleteStop...................................................................259Hilly Condition and Trailer Tow Usage..........261Overriding the Set Speed................................260Park Brake Application......................................261Resuming the Set Speed..................................261Setting the Adaptive Cruise Speed...............258Setting the Adaptive Cruise Speed When YourVehicle is Stationary......................................258Setting the Gap Distance.................................259Switching Adaptive Cruise Control Off..........261Switching Adaptive Cruise Control On.........258Switching to Normal Cruise Control..............264System Not Available........................................263
Using Cruise Control...................................256Switching Cruise Control Off...........................257Switching Cruise Control On...........................256
Using Four-Wheel Drive..............................2164X4 Indicator Lights............................................2164X4 Modes............................................................216Driving Off-Road With Truck and UtilityVehicles.............................................................219How Your Vehicle Differs From OtherVehicles.............................................................218Operating 4WD Vehicles With Spare orMismatched Tires...........................................218
Using Hill Descent Control........................236Hill Descent Modes...........................................236
Using MyKey With Remote StartSystems..........................................................70Using Power Running Boards......................87Automatic Power Deploy....................................87Automatic Power Stow........................................87Bounce-back..........................................................88Enabling and Disabling.......................................88Manual Power Deploy.........................................88
Using Snow Chains.....................................408Using Stability Control................................234Stability Control and Traction Control with RollStability Control™ (RSC™)...............................234
Using Traction Control................................232Switching the System On and Off..................232System Indicator Lights and Messages........232
Using Voice Recognition............................463Audio Voice Commands...................................465
Climate Voice Commands...............................466Mobile App Voice Commands.........................471Navigation Voice Commands.........................469Phone Voice Commands..................................466SiriusXM Traffic and Travel Link VoiceCommands........................................................471Voice Settings Commands...............................472
Utilizing the Mediation/Arbitration Program(Canada Only).............................................337
V
Vehicle Care..................................................382General Information...........................................382
Vehicle Certification Label.........................424Vehicle Identification Number..................424Vehicle Storage............................................390Battery....................................................................391Body.......................................................................390Brakes....................................................................391Cooling system....................................................391Engine...................................................................390Fuel system..........................................................390General.................................................................390Miscellaneous......................................................391Removing Vehicle From Storage....................391Tires........................................................................391
644
Navigator (TB9) Canada/United States of America, enUSA, Edition date: 201708, Third-Printing-
Index