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USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure that the device does not have an auto-install program oractive security settings.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.
Bluetooth audio does notstream.The device is not connected.
Try switching your device off, resetting it or removing the battery, thenreconnect it to SYNC 3.The device is in a bad state.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 473).The file format is not supported by SYNC3.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Update media index. See Settings (page 510).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.When I connect my device,I sometimes do not hearany sound.
To listen to Apple devices through USB, select AirPlay from the devicesControl Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlayfrom the devices Control Center, then select SYNC.
Connect a compatible device or media player.The device or media player is incompat-ible.
SYNC 3 does not displaythe song information,repeat, or shuffle buttons.
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SYNC™ 3

Wi-Fi Access Point issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connection.
Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t use the default name unlessit contains a unique identifier, such as part of the MAC address.Multiple Access points within range withthe same SSID.
Position the vehicle close to the access point with the front of thevehicle facing the access point direction and remove obstacles ifpossible. Other Wi-Fi, Bluetooth, microwave and cordless phones maycause interference.
Weak signal probably due to distancefrom the access point, obstruction or highinterference.
Disconnecting aftersuccessful connection.
If the vehicle is equipped with heated windshield, try positioning thevehicle so that the windshield is not facing the access point. If youhave metallic window tinting but not on the windshield, position thevehicle to face the access point. If all windows are tinted, you canopen the windows in the direction of the access point if that is feasible.
There may be an obstruction betweenSYNC 3 and the access point.Poor signal seen by SYNC3 despite being near aaccess point.
Try to remove other obstructions that may impact signal quality suchas opening the garage door.
Please set the network to visible and try again.The access point was defined as ahidden network.An access point is notlisted in the list of availablenetworks.
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SYNC™ 3

AppLink Issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to reset it on your phone. If you arein your vehicle, SYNC 3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating systemthat may cause apps that were found onyour previous vehicle drive to not befound again if you did not switchBluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
Unplug the USB cable from the phone, wait a moment, and plug theUSB cable back in to the phone. After a few seconds, the app shouldappear in SYNC 3's Mobile Apps Menu. If not, "Force Close" theapplication and restart it.
You may need to reset the USB connec-tion to SYNC 3.
My iPhone is connected,my app is running, Irestarted the app but I stillcannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device'svolume control buttons which are most often found on the side of thedevice.The Bluetooth volume on the phone maybe low.
I have an Android phone. Ifound and started mymedia app on SYNC 3, butthere is no sound or thesound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. Ifthe app has a "Ford SYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limitednumber of Bluetooth ports that apps canuse to connect. If you have more AppLinkapps on your phone than the number ofavailable Bluetooth ports, you will not seeall of your apps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running onmy phone listed in theSYNC 3 Mobile AppsMenu.
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SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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SYNC™ 3

Proper Driver and Front Passenger SeatingAdjustment.........................................................54
Driving Aids...................................................265Driving Hints..................................................324Driving Through Water...............................325DRLSee: Daytime Running Lamps...........................98
E
Economical Driving......................................324Electric Parking Brake.................................226Applying the Electric Parking Brake..............226Battery With No Charge...................................228Releasing the Electric Parking Brake............227Using the Electric Parking Brake In AnEmergency.......................................................227
Electromagnetic Compatibility..................584Emission Law................................................206Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance............207Tampering With a Noise ControlSystem..............................................................206
End User License Agreement...................589VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ....................................589
Engine Block Heater....................................194Using the Engine Block Heater.......................195
Engine Coolant Check................................366Adding Coolant...................................................367Coolant Change..................................................369Engine Coolant TemperatureManagement...................................................370Fail-Safe Cooling................................................369Recycled Coolant...............................................368Severe Climates.................................................368
Engine Emission Control............................206Engine ImmobilizerSee: Passive Anti-Theft System........................83
Engine Oil Check..........................................364Adding Engine Oil..............................................365
Engine Oil Dipstick.......................................364Engine Specifications..................................422Drivebelt Routing................................................422
Entertainment................................................473AM/FM Radio.......................................................476Apps.......................................................................487Bluetooth Stereo or USB..................................484CD...........................................................................484HD Radio™ Information (If Available)..............480SiriusXM® Satellite Radio (If Activated).........476Sources.................................................................475Supported Media Players, Formats andMetadata Information....................................487USB Ports..............................................................487
Environment......................................................16
EPBSee: Electric Parking Brake.............................226
Essential Towing Checks.............................312Before Towing a Trailer......................................319Hitches...................................................................313Integrated Trailer Brake Controller.................315Launching or Retrieving a Boat or PersonalWatercraft (PWC)............................................320Safety Chains........................................................314Trailer Brakes........................................................315Trailer Hitch Cover..............................................312Trailer Lamps........................................................318Trailer Towing Connector (Vehicles with aTrailer Towing Package and 7–PinConnector)........................................................312When Towing a Trailer........................................319
Event Data RecordingSee: Data Recording.............................................10
Export Unique Options...................................14Exterior Mirrors..............................................105360-Degree Camera..........................................107Auto-Dimming Feature.......................................107Auto-Folding Mirrors..........................................106Blind Spot Monitor..............................................107Fold-Away Exterior Mirrors...............................106Heated Exterior Mirrors.....................................107Lincoln Welcome Mat.........................................107Memory Mirrors....................................................107
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Index

Running-InSee: Breaking-In.................................................324
Running Out of Fuel.....................................201Adding Fuel From a Portable FuelContainer..........................................................201Filling a Portable Fuel Container.....................201
S
Safety Canopy™...............................................58Safety Precautions........................................199Satellite Radio...............................................442Satellite Radio Electronic Serial Number(ESN)..................................................................444Satellite Radio Reception Factors..................443SiriusXM Satellite Radio Service.....................443Troubleshooting..................................................444
Scheduled Maintenance Record..............563Scheduled Maintenance............................552Seatbelt Extension.........................................50Seatbelt Height Adjustment.........................46Seatbelt Reminder..........................................47Belt-Minder™...........................................................47
Seatbelts...........................................................40Principle of Operation.........................................40
Seatbelt Warning Lamp and IndicatorChime..............................................................46Conditions of operation.......................................47
Seats.................................................................158Security..............................................................83Settings............................................................510911 Assist................................................................517Ambient Lighting................................................526Bluetooth...............................................................513Clock.......................................................................512Display..................................................................528General.................................................................523Media Player..........................................................511Mobile Apps........................................................522Navigation.............................................................519Personal Profiles.................................................529Phone.....................................................................513Radio.......................................................................517SiriusXM.................................................................518Sound.....................................................................510Valet Mode...........................................................529Vehicle..................................................................526Voice Control.......................................................528Wi-Fi and Hotspot..............................................524
Side Airbags.....................................................57Side Sensing System..................................240Obstacle Distance Indicator............................240
Sitting in the Correct Position....................158Snow ChainsSee: Using Snow Chains..................................408
Spare WheelSee: Changing a Road Wheel..........................414
Special Notices.................................................13New Vehicle Limited Warranty...........................13On Board Diagnostics Data LinkConnector............................................................14Special Instructions...............................................13
Special Operating Conditions ScheduledMaintenance...............................................560Exceptions............................................................563
Speed ControlSee: Cruise Control...........................................256
Stability Control.............................................233Principle of Operation.......................................233
Starting a Gasoline Engine.........................192Automatic Engine Shutdown............................193Failure to Start......................................................193Guarding Against Exhaust Fumes...................194Important Ventilating Information...................194Stopping the Engine When Your Vehicle isMoving...............................................................194Stopping the Engine When Your Vehicle isStationary..........................................................194
Starting and Stopping the Engine..............191General Information.............................................191
Steering..........................................................280Electric Power Steering....................................280
Steering Wheel................................................89
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Index