
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure that the device does not have an auto-install program oractive security settings.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.
Bluetooth audio does notstream.The device is not connected.
Try switching your device off, resetting it or removing the battery, thenreconnect it to SYNC 3.The device is in a bad state.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 473).The file format is not supported by SYNC3.
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USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Update media index. See Settings (page 510).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.When I connect my device,I sometimes do not hearany sound.
To listen to Apple devices through USB, select AirPlay from the devicesControl Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlayfrom the devices Control Center, then select SYNC.
Connect a compatible device or media player.The device or media player is incompat-ible.
SYNC 3 does not displaythe song information,repeat, or shuffle buttons.
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AppLink Issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone; an Android with OS2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.Additionally, make sure you pair and connect your phone to SYNC 3in order to find AppLink-capable apps on your device. iPhone usersmust also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-ible phone to SYNC 3.
AppLink Mobile Applica-tions: When I select "FindMobile Apps," SYNC 3does not find any applica-tions.
Make sure you have downloaded and installed the latest version ofthe app from your phone's app store. Make sure the app is runningon your phone. Some apps require you to register or login to the appon the phone before using them with AppLink. Also, some may havea "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installedand running on your mobile device.
My phone is connected,but I still cannot find anyapps.
Closing and restarting apps may help SYNC 3 find the application ifyou cannot discover it inside the vehicle. On an Android device, ifapps have an 'Exit' or 'Quit' option, then select it and restart the app.If the app does not have that option, select the phone's settings menuand select 'Apps', then find the particular app and choose 'Force stop.'Do not forget to restart the app afterward, then select "Find MobileApps" on SYNC 3.
Sometimes apps do not properly closeand re-open their connection to SYNC 3,over ignition cycles, for example.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the homebutton then swipe up on the app to close it. Tap the home buttonagain, then select the app again to restart it. After a few seconds, theapp should then appear in SYNC 3's Mobile App's Menu.
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AppLink Issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to reset it on your phone. If you arein your vehicle, SYNC 3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating systemthat may cause apps that were found onyour previous vehicle drive to not befound again if you did not switchBluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
Unplug the USB cable from the phone, wait a moment, and plug theUSB cable back in to the phone. After a few seconds, the app shouldappear in SYNC 3's Mobile Apps Menu. If not, "Force Close" theapplication and restart it.
You may need to reset the USB connec-tion to SYNC 3.
My iPhone is connected,my app is running, Irestarted the app but I stillcannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device'svolume control buttons which are most often found on the side of thedevice.The Bluetooth volume on the phone maybe low.
I have an Android phone. Ifound and started mymedia app on SYNC 3, butthere is no sound or thesound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. Ifthe app has a "Ford SYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limitednumber of Bluetooth ports that apps canuse to connect. If you have more AppLinkapps on your phone than the number ofavailable Bluetooth ports, you will not seeall of your apps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running onmy phone listed in theSYNC 3 Mobile AppsMenu.
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SYNC™ 3

Voice command issues
Possible solutionPossible causeIssue
SYNC 3 applies the phonetic pronunciation rules of the selectedlanguage to the names stored on your media player or USB flashdrive. It is able to make some exceptions for very popular artist names(for example, U2) such that you can always use the English pronunci-ation for these artists.
You may be saying the foreign namesusing the currently selected language forSYNC 3.
The SYNC 3 voice controlsystem is having troublerecognizing foreign tracks,artists, albums, genres andplaylist names from mymedia player or USB flashdrive.
SYNC 3 uses a synthetically generated voice rather than pre-recordedhuman voice.
SYNC 3 uses text-to-speech voice prompttechnology.
The system generatesvoice prompts and thepronunciation of somewords may not be accuratefor my language.
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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Audio Control..................................................90Seek, Next or Previous.......................................90
Audio System................................................434General Information...........................................434
Audio Unit......................................................436Menu Structure...................................................439Rear Passenger Audio......................................438
Auto Hold.......................................................229Using Auto Hold..................................................231
Autolamps.........................................................97Windshield Wiper Activated Headlamps........98
Automatic Climate Control..........................151Automatic Fan Settings......................................153
Automatic High Beam Control....................99Automatic High Beam Indicator......................100Switching the System On and Off..................100
Automatic Transmission..............................210Automatic Transmission AdaptiveLearning............................................................215Brake-Shift Interlock Override.........................214If Your Vehicle Gets Stuck In Mud orSnow..................................................................215SelectShift™ Automatic Transmission.............213Understanding the Shift Positions of yourAutomatic Transmission................................210
Automatic Transmission Fluid Check.......371Auto-Start-Stop..............................................196Disabling Auto-Start-Stop..................................198
Enabling Auto-Start-Stop...................................196
Autowipers.......................................................94Autowipers Settings.............................................94Low Temperature Wipe Inhibit..........................94
Auxiliary Power Points.................................185110 Volt AC Power Point.....................................18512 Volt DC Power Point......................................185USB Port and Power Point Locations.............185
B
BatterySee: Changing the 12V Battery.......................373
Blind Spot Information System.................272.................................................................................272Blind Spot Information System with TrailerTow.....................................................................273Switching the System On and Off..................276System Errors......................................................276Using the Blind Spot InformationSystem..............................................................272
BLISSee: Blind Spot Information System..............272
Body Styling Kits............................................391Bonnet LockSee: Opening and Closing the Hood.............361
Booster Seats..................................................34Types of Booster Seats.......................................34
Brake Fluid Check........................................372Brakes.............................................................225General Information...........................................225
Breaking-In.....................................................324Bulb Specification Chart.............................378
C
Cabin Air Filter...............................................156Capacities and Specifications...................426Alternative Engine Oil for Extremely ColdClimates............................................................432Specifications......................................................428
Cargo Nets.....................................................290Car WashSee: Cleaning the Exterior...............................383
Catalytic Converter......................................207On-Board Diagnostics (OBD-II).......................208Readiness for Inspection and Maintenance(I/M) Testing.....................................................209
Center Console..............................................189Changing a Bulb...........................................378LED Lamps............................................................378
Changing a Fuse..........................................358Fuses.....................................................................358
Changing a Road Wheel..............................414Dissimilar Spare Wheel and Tire AssemblyInformation.......................................................415
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Index

Proper Driver and Front Passenger SeatingAdjustment.........................................................54
Driving Aids...................................................265Driving Hints..................................................324Driving Through Water...............................325DRLSee: Daytime Running Lamps...........................98
E
Economical Driving......................................324Electric Parking Brake.................................226Applying the Electric Parking Brake..............226Battery With No Charge...................................228Releasing the Electric Parking Brake............227Using the Electric Parking Brake In AnEmergency.......................................................227
Electromagnetic Compatibility..................584Emission Law................................................206Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance............207Tampering With a Noise ControlSystem..............................................................206
End User License Agreement...................589VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ....................................589
Engine Block Heater....................................194Using the Engine Block Heater.......................195
Engine Coolant Check................................366Adding Coolant...................................................367Coolant Change..................................................369Engine Coolant TemperatureManagement...................................................370Fail-Safe Cooling................................................369Recycled Coolant...............................................368Severe Climates.................................................368
Engine Emission Control............................206Engine ImmobilizerSee: Passive Anti-Theft System........................83
Engine Oil Check..........................................364Adding Engine Oil..............................................365
Engine Oil Dipstick.......................................364Engine Specifications..................................422Drivebelt Routing................................................422
Entertainment................................................473AM/FM Radio.......................................................476Apps.......................................................................487Bluetooth Stereo or USB..................................484CD...........................................................................484HD Radio™ Information (If Available)..............480SiriusXM® Satellite Radio (If Activated).........476Sources.................................................................475Supported Media Players, Formats andMetadata Information....................................487USB Ports..............................................................487
Environment......................................................16
EPBSee: Electric Parking Brake.............................226
Essential Towing Checks.............................312Before Towing a Trailer......................................319Hitches...................................................................313Integrated Trailer Brake Controller.................315Launching or Retrieving a Boat or PersonalWatercraft (PWC)............................................320Safety Chains........................................................314Trailer Brakes........................................................315Trailer Hitch Cover..............................................312Trailer Lamps........................................................318Trailer Towing Connector (Vehicles with aTrailer Towing Package and 7–PinConnector)........................................................312When Towing a Trailer........................................319
Event Data RecordingSee: Data Recording.............................................10
Export Unique Options...................................14Exterior Mirrors..............................................105360-Degree Camera..........................................107Auto-Dimming Feature.......................................107Auto-Folding Mirrors..........................................106Blind Spot Monitor..............................................107Fold-Away Exterior Mirrors...............................106Heated Exterior Mirrors.....................................107Lincoln Welcome Mat.........................................107Memory Mirrors....................................................107
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Index