
HERE is the digital map provider for thenavigation application. If you find map dataerrors, you may report them directly to HEREby going to www.here.com/mapcreator.HERE evaluates all reported map errors andresponds with the result of their investigationby e-mail.
Map coverage includes the USA (includingPuerto Rico and the US Virgin Islands),Canada and Mexico.
APPS
The system enables voice, steering wheel,and touch screen control of SYNC 3 AppLinkenabled smartphone apps. When an app isrunning through AppLink, you can controlmain features of the app through voicecommands and steering wheel controls. Thesystem enables voice, steering wheel, andtouch screen control of SYNC 3 AppLinkenabled smartphone apps.
Note:Available AppLink enabled apps willvary by market.
Note:You must pair and connect yoursmartphone via Bluetooth to SYNC 3 toaccess AppLink.
Note:iPhone users need to connect thephone to the USB port.
Note:For information on available apps,supported smartphone devices andtroubleshooting tips please visit:
Websites
owner.lincoln.comwww.syncmyride.cawww.syncmaroute.ca
Note:Make sure you have an active accountfor the app that you have downloaded. Someapps will automatically work with no setup.Some apps will automatically work with nosetup. Other apps will want you to configureyour personal settings and personalize yourexperience by creating stations or favorites.We recommend you do this at home oroutside of your vehicle.
Note:We encourage you to review thesmartphone app’s terms of service andprivacy policies because Ford is notresponsible for your app or its use of data.
Note:AppLink is a native SYNC systemfeature. Accessing mobile apps throughAppLink is only possible when Android Autoor Apple CarPlay are disabled. Some appsmay only be accessible in the car throughAppLink and others only through AndroidAuto or Apple CarPlay. Please refer to theSmartphone Connectivity information todisable Android Auto or Apple CarPlay.
Note:In order to use an app with SYNC 3,the app needs to be running in thebackground of your phone. If you shut downthe app on your phone, it shuts down theapp on SYNC 3 as well.
Note:If a SYNC 3 AppLink compatible appis not shown in the Apps Domain, make surethe required app is running on the mobiledevice.
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To enable valet mode, enter your chosenPIN. The system then asks to confirm yourPIN by reentering it. The system then locks.
To unlock the system, enter the same pinnumber. The system reconnects to yourphone and all of your options are availableagain.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.However, should questions arise, pleaserefer to the tables below.
To check your cell phone's compatibility,refer to the regional Ford or Lincoln website.
Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audio adjustments.The audio control settings on your cellphone may be affecting SYNC 3performance.
There is background noiseduring a phone call.
Try switching your cell phone off, resetting it or removing the battery,then try again.Possible cell phone malfunction.During a call, I can hear theother person but theycannot hear me.Make sure that the microphone for SYNC 3 is not set to off. Look forthe microphone icon on the phone screen.
To restart your system, shut down the engine, open and close thedoor, and then lock the door and wait for 2-3 minutes. Make sure thatyour SYNC 3 screen is black and the lighted USB port is off.The system may need to be restarted.During a call, I cannot hearthe other person and theycannot hear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.SYNC 3 is not able todownload my phonebook.
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Cell phone issues
Possible solutionPossible causeIssue
Replying to text messages using SYNC 3 is not supported by iPhone.Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
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USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure that the device does not have an auto-install program oractive security settings.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.
Bluetooth audio does notstream.The device is not connected.
Try switching your device off, resetting it or removing the battery, thenreconnect it to SYNC 3.The device is in a bad state.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 473).The file format is not supported by SYNC3.
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AppLink Issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone; an Android with OS2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.Additionally, make sure you pair and connect your phone to SYNC 3in order to find AppLink-capable apps on your device. iPhone usersmust also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-ible phone to SYNC 3.
AppLink Mobile Applica-tions: When I select "FindMobile Apps," SYNC 3does not find any applica-tions.
Make sure you have downloaded and installed the latest version ofthe app from your phone's app store. Make sure the app is runningon your phone. Some apps require you to register or login to the appon the phone before using them with AppLink. Also, some may havea "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installedand running on your mobile device.
My phone is connected,but I still cannot find anyapps.
Closing and restarting apps may help SYNC 3 find the application ifyou cannot discover it inside the vehicle. On an Android device, ifapps have an 'Exit' or 'Quit' option, then select it and restart the app.If the app does not have that option, select the phone's settings menuand select 'Apps', then find the particular app and choose 'Force stop.'Do not forget to restart the app afterward, then select "Find MobileApps" on SYNC 3.
Sometimes apps do not properly closeand re-open their connection to SYNC 3,over ignition cycles, for example.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the homebutton then swipe up on the app to close it. Tap the home buttonagain, then select the app again to restart it. After a few seconds, theapp should then appear in SYNC 3's Mobile App's Menu.
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AppLink Issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to reset it on your phone. If you arein your vehicle, SYNC 3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating systemthat may cause apps that were found onyour previous vehicle drive to not befound again if you did not switchBluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
Unplug the USB cable from the phone, wait a moment, and plug theUSB cable back in to the phone. After a few seconds, the app shouldappear in SYNC 3's Mobile Apps Menu. If not, "Force Close" theapplication and restart it.
You may need to reset the USB connec-tion to SYNC 3.
My iPhone is connected,my app is running, Irestarted the app but I stillcannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device'svolume control buttons which are most often found on the side of thedevice.The Bluetooth volume on the phone maybe low.
I have an Android phone. Ifound and started mymedia app on SYNC 3, butthere is no sound or thesound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. Ifthe app has a "Ford SYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limitednumber of Bluetooth ports that apps canuse to connect. If you have more AppLinkapps on your phone than the number ofavailable Bluetooth ports, you will not seeall of your apps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running onmy phone listed in theSYNC 3 Mobile AppsMenu.
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Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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Audio Control..................................................90Seek, Next or Previous.......................................90
Audio System................................................434General Information...........................................434
Audio Unit......................................................436Menu Structure...................................................439Rear Passenger Audio......................................438
Auto Hold.......................................................229Using Auto Hold..................................................231
Autolamps.........................................................97Windshield Wiper Activated Headlamps........98
Automatic Climate Control..........................151Automatic Fan Settings......................................153
Automatic High Beam Control....................99Automatic High Beam Indicator......................100Switching the System On and Off..................100
Automatic Transmission..............................210Automatic Transmission AdaptiveLearning............................................................215Brake-Shift Interlock Override.........................214If Your Vehicle Gets Stuck In Mud orSnow..................................................................215SelectShift™ Automatic Transmission.............213Understanding the Shift Positions of yourAutomatic Transmission................................210
Automatic Transmission Fluid Check.......371Auto-Start-Stop..............................................196Disabling Auto-Start-Stop..................................198
Enabling Auto-Start-Stop...................................196
Autowipers.......................................................94Autowipers Settings.............................................94Low Temperature Wipe Inhibit..........................94
Auxiliary Power Points.................................185110 Volt AC Power Point.....................................18512 Volt DC Power Point......................................185USB Port and Power Point Locations.............185
B
BatterySee: Changing the 12V Battery.......................373
Blind Spot Information System.................272.................................................................................272Blind Spot Information System with TrailerTow.....................................................................273Switching the System On and Off..................276System Errors......................................................276Using the Blind Spot InformationSystem..............................................................272
BLISSee: Blind Spot Information System..............272
Body Styling Kits............................................391Bonnet LockSee: Opening and Closing the Hood.............361
Booster Seats..................................................34Types of Booster Seats.......................................34
Brake Fluid Check........................................372Brakes.............................................................225General Information...........................................225
Breaking-In.....................................................324Bulb Specification Chart.............................378
C
Cabin Air Filter...............................................156Capacities and Specifications...................426Alternative Engine Oil for Extremely ColdClimates............................................................432Specifications......................................................428
Cargo Nets.....................................................290Car WashSee: Cleaning the Exterior...............................383
Catalytic Converter......................................207On-Board Diagnostics (OBD-II).......................208Readiness for Inspection and Maintenance(I/M) Testing.....................................................209
Center Console..............................................189Changing a Bulb...........................................378LED Lamps............................................................378
Changing a Fuse..........................................358Fuses.....................................................................358
Changing a Road Wheel..............................414Dissimilar Spare Wheel and Tire AssemblyInformation.......................................................415
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Index