2018 LINCOLN MKZ USB port

Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.
Bluetooth audio does notstream.The device is not connected.
Try switching your device off, resetting it or removing the battery, thenreconnect it to SYNC 3.The device is in a bad state.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 427).The file format is not supported by SYNC3.
Update media index. See Settings (page 466).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
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SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smartphone; an Android with OS2.3 or higher or an iPhone 3GS or newer with iOS 5.0 or higher.Additionally, make sure you pair and connect your phone to SYNC 3in order to find AppLink-capable apps on your device. iPhone usersmust also connect to a USB port with an Apple USB cable.
You did not connect an Applink Compat-ible phone to SYNC 3.
AppLink Mobile Applica-tions: When I select "FindMobile Apps," SYNC 3does not find any applica-tions.
Make sure you have downloaded and installed the latest version ofthe app from your phone's app store. Make sure the app is runningon your phone. Some apps require you to register or login to the appon the phone before using them with AppLink. Also, some may havea "Ford SYNC" setting, so check the app's settings menu on the phone.
AppLink-enabled apps are not installedand running on your mobile device.
My phone is connected,but I still cannot find anyapps.
Closing and restarting apps may help SYNC 3 find the application ifyou cannot discover it inside the vehicle. On an Android device, ifapps have an 'Exit' or 'Quit' option, then select it and restart the app.If the app does not have that option, select the phone's settings menuand select 'Apps', then find the particular app and choose 'Force stop.'Do not forget to restart the app afterward, then select "Find MobileApps" on SYNC 3.
Sometimes apps do not properly closeand re-open their connection to SYNC 3,over ignition cycles, for example.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
On an iPhone with iOS7+, to force close an app, double tap the homebutton then swipe up on the app to close it. Tap the home buttonagain, then select the app again to restart it. After a few seconds, theapp should then appear in SYNC 3's Mobile App's Menu.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to reset it on your phone. If you arein your vehicle, SYNC 3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating systemthat may cause apps that were found onyour previous vehicle drive to not befound again if you did not switchBluetooth off.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
Unplug the USB cable from the phone, wait a moment, and plug theUSB cable back in to the phone. After a few seconds, the app shouldappear in SYNC 3's Mobile Apps Menu. If not, "Force Close" theapplication and restart it.
You may need to reset the USB connec-tion to SYNC 3.
My iPhone is connected,my app is running, Irestarted the app but I stillcannot find it on SYNC 3.
Increase the Bluetooth volume of the device by using the device'svolume control buttons which are most often found on the side of thedevice.The Bluetooth volume on the phone maybe low.
I have an Android phone. Ifound and started mymedia app on SYNC 3, butthere is no sound or thesound is very low.
Force close or uninstall the apps you do not want SYNC 3 to find. Ifthe app has a "Ford SYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limitednumber of Bluetooth ports that apps canuse to connect. If you have more AppLinkapps on your phone than the number ofavailable Bluetooth ports, you will not seeall of your apps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running onmy phone listed in theSYNC 3 Mobile AppsMenu.
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MKZ (CC9) Canada/United States of America, enUSA, Edition date: 201706, First Printing
SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Unlink and relink your keyfob in the Personal Profiles menu. You mayneed to see your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed. This could happen if youlet dealership add a new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed without your acknowledgement.
General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
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SYNC™ 3

Electromagnetic Compatibility...................541Emission Law..................................................176Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance..............177Tampering With a Noise Control System......176
End User License Agreement...................546VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ....................................546
Engine Block Heater....................................166Using the Engine Block Heater.......................167
Engine Coolant Check.................................310Adding Coolant.....................................................311Engine Coolant TemperatureManagement....................................................313Fail-Safe Cooling.................................................312Recycled Coolant................................................312Severe Climates...................................................312
Engine Emission Control.............................176Engine ImmobilizerSee: Passive Anti-Theft System.........................78
Engine Oil Check.........................................308Adding Engine Oil..............................................309
Engine Oil Dipstick - 2.0L...........................308Engine Oil Dipstick - 3.0L...........................308Engine Specifications - 2.0L......................373Drivebelt Routing................................................374
Engine Specifications - 3.0L......................374Drivebelt Routing................................................375
Entertainment................................................427AM/FM Radio.......................................................429Apps.......................................................................440Bluetooth Stereo or USB..................................438CD (If equipped)..................................................437HD Radio™ Information (If Available)..............433SiriusXM® Satellite Radio (If Activated).........429Sources.................................................................428Supported Media Players, Formats andMetadata Information...................................440USB Ports.............................................................440
Environment......................................................16EPBSee: Electric Parking Brake..............................196
Essential Towing Checks...........................259Before Towing a Trailer.....................................260Hitches..................................................................259Launching or Retrieving a Boat or PersonalWatercraft (PWC)............................................260Safety Chains......................................................259Trailer Brakes......................................................259Trailer Lamps.......................................................259When Towing a Trailer......................................260
Event Data RecordingSee: Data Recording..............................................9
Export Unique Options...................................14Exterior Mirrors................................................97Auto-Dimming Feature........................................99
Auto-Folding Mirrors............................................98Blind Spot Monitor..............................................100Fold-Away Exterior Mirrors.................................98Heated Exterior Mirrors.......................................99Integrated Blind Spot Mirrors............................99Lincoln Welcome Mat..........................................99Memory Mirrors.....................................................99Power Exterior Mirrors.........................................97Signal Indicator Mirrors.......................................99
F
Fastening the Seatbelts................................37Rear Inflatable Seatbelt.......................................40Seatbelt Locking Modes.....................................38Using Seatbelts During Pregnancy..................37
Flat Tire InflationSee: Tire Sealant and Inflator Kit....................336
Floor Mats......................................................264Front Parking Aid..........................................207Obstacle Distance Indicator............................208
Front Passenger Sensing System..............50Fuel and Refueling........................................168Fuel Consumption.........................................174Calculating Fuel Economy.................................174Filling the Fuel Tank............................................174
Fuel Filler Funnel Location.........................169
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Index

The Better Business Bureau (BBB) AutoLine Program (U.S. Only)..........................276Tire Care.........................................................343Glossary of Tire Terminology..........................345Information About Uniform Tire QualityGrading.............................................................344Information Contained on the TireSidewall............................................................346Temperature A B C.............................................345Traction AA A B C...............................................344Treadwear.............................................................344
Tire Inflation When PuncturedSee: Tire Sealant and Inflator Kit....................336
Tire Pressure Monitoring System.............359Changing Tires With a Tire PressureMonitoring System........................................360Understanding Your Tire Pressure MonitoringSystem .............................................................360
Tire Repair KitSee: Tire Sealant and Inflator Kit....................336
Tire Sealant and Inflator Kit.......................336First Stage: Reinflating the Tire with SealingCompound and Air........................................338General Information...........................................336Second Stage: Checking Tire Pressure.........341Tips for Use of the Kit........................................337What to do after the Tire has beenSealed................................................................341
What to do when a Tire Is Punctured............338
TiresSee: Wheels and Tires......................................336
Towing a Trailer............................................256Load Placement..................................................256
Towing Points................................................272Installing the Recovery Hook..........................272Recovery Hook Location..................................272
Towing the Vehicle on Four Wheels........261Emergency Towing.............................................261Recreational Towing...........................................261
Towing.............................................................256Traction Control.............................................201Principle of Operation........................................201
Transmission Code Designation...............379Transmission...................................................180Transporting the Vehicle.............................271Type Approvals.............................................577RF Certification Logos for Tire PressureMonitoring Sensor(s).....................................577
U
Under Hood Overview - 2.0L....................304Under Hood Overview - 3.0L....................306Universal Garage Door Opener................155HomeLink Wireless Control System...............155
USB Port..........................................................397
Using Adaptive Cruise Control.................223Automatic Cancellation....................................226Blocked Sensor..................................................228Canceling the Set Speed.................................226Changing the Set Speed..................................226Detection Issues.................................................227Following a Vehicle............................................224Following a Vehicle to a CompleteStop...................................................................225Hilly Condition Usage........................................227Overriding the Set Speed................................226Park Brake Application......................................227Resuming the Set Speed.................................226Setting the Adaptive Cruise Speed...............224Setting the Adaptive Cruise Speed When YourVehicle is Stationary......................................224Setting the Gap Distance.................................225Switching Adaptive Cruise Control Off.........227Switching Adaptive Cruise Control On.........223Switching to Normal Cruise Control..............230System Not Available........................................228
Using All-Wheel Drive..................................186Driving In Special Conditions With All-WheelDrive (AWD)......................................................188Operating AWD Vehicles With Spare orMismatched Tires...........................................188
Using Cruise Control...................................222Switching Cruise Control Off...........................223
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Index