2018 LINCOLN MKX bluetooth

Cell phone issues
Possible solutionPossible causeIssue
Text messages from WhatsApp and Facebook Messenger are notsupported.
Your cell phone must support downloading text messages throughBluetooth to receive incoming text messages.This is a cell phone-dependent feature.
Audible text messages donot work on my cell phone.Because each cell phone is different, refer to your device's manualfor the specific cell phone you are pairing. In fact, there can bedifferences between cell phones due to brand, model, service providerand software version.
This is a cell phone limitation.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then reconnect it to SYNC 3.
Possible device malfunction.I am having troubleconnecting my device.
Make sure you are using the manufacturer's cable.
Make sure to correctly insert the USB cable into the device and yourvehicle's USB port.
Make sure that the device does not have an auto-install program oractive security settings.
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MKX (CD9) Canada/United States of America, enUSA, Edition date: 201707, First Printing
SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
Make sure you are not leaving the device in your vehicle during veryhot or cold temperatures.This is a device limitation.SYNC 3 does not recog-nize my device when I startmy vehicle.
Make sure you connect the device to SYNC 3 and that you havestarted the media player on your device.
This is a device-dependent feature.Bluetooth audio does notstream.The device is not connected.
Make sure that all song details are populated.Your music files may not contain thecorrect artist, song title, album or genreinformation.
SYNC 3 does not recog-nize music that is on mydevice.
Try replacing the corrupt file with a new version.The file may be corrupted.
Some devices require you to change the USB settings from massstorage to media transfer protocol class.The song may have copyright protectionthat does not allow it to play.
Convert the file to a supported format. See Entertainment (page 436).The file format is not supported by SYNC3.
Update media index. See Settings (page 475).The device needs to be re-indexed.
Make sure your device is unlocked before connecting it to SYNC 3.The device has a lock screen enabled.
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MKX (CD9) Canada/United States of America, enUSA, Edition date: 201707, First Printing
SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Try switching your device off,resetting it or removing the battery, then connect it back to SYNC 3.
This is a device limitation.When I connect my device,I sometimes do not hearany sound.
To listen to Apple devices through USB, select AirPlay from the devicesControl Center, then select Dock Connector.
To listen to Apple devices through Bluetooth Stereo, select AirPlayfrom the devices Control Center, then select SYNC.
Wi-Fi Issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connection.
Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t usethe default name unless it contains a uniqueidentifier, such as part of the MAC address.
Multiple Access points within range with thesame SSID.
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MKX (CD9) Canada/United States of America, enUSA, Edition date: 201707, First Printing
SYNC™ 3

Wi-Fi Issues
Possible solutionPossible causeIssue
Position the vehicle close to the hotspot withthe front of the vehicle facing the hotspotdirection and remove obstacles if possible.Other Wi-Fi, Bluetooth, microwave and cord-less phones may cause interference.
Weak signal probably due to distance fromthe hotspot, obstruction or high interference.Disconnecting after successful connection.
If the vehicle is equipped with heated wind-shield, try positioning the vehicle so that thewindshield is not facing the hotspot. If youhave metallic window tinting but not on thewindshield, position the vehicle to face thehotspot. If all windows are tinted, you canopen the windows in the direction of thehotspot if that is feasible.
There may be an obstruction between SYNC3 and the hotspot.Poor signal seen by Sync despite being neara hotspot.
Try to remove other obstructions that mayimpact signal quality such as opening thegarage door.
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MKX (CD9) Canada/United States of America, enUSA, Edition date: 201707, First Printing
SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
and select 'Apps', then find the particular appand choose 'Force stop'. Do not forget torestart the app afterward, then select "FindMobile Apps" on SYNC 3.
On an iPhone with iOS7+, to force close anapp, double tap the home button then swipeup on the app to close it. Tap the home buttonagain, then select the app again to restart it.After a few seconds, the app should thenappear in SYNC 3's Mobile App's Menu.
Switch Bluetooth off and then on to reset it onyour phone. If you are in your vehicle, SYNC3 should be able to automatically re-connectto your phone if you press the "Phone" button.
There is a Bluetooth issue on some olderversions of the Android operating system thatmay cause apps that were found on yourprevious vehicle drive to not be found againif you did not switch Bluetooth off.
My Android phone is connected, my app(s)are running, I restarted them, but I still cannotfind any apps.
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MKX (CD9) Canada/United States of America, enUSA, Edition date: 201707, First Printing
SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable from the phone, wait amoment, and plug the USB cable back in tothe phone. After a few seconds, the appshould appear in SYNC 3's Mobile Apps Menu.If not, "Force Close" the application and restartit.
You may need to reset the USB connectionto SYNC 3.
My iPhone is connected, my app is running, Irestarted the app but I still cannot find it onSYNC 3.
Increase the Bluetooth volume of the deviceby using the device's volume control buttonswhich are most often found on the side of thedevice.
The Bluetooth volume on the phone may below.
I have an Android phone. I found and startedmy media app on SYNC 3, but there is nosound or the sound is very low.
Force close or uninstall the apps you do notwant SYNC 3 to find. If the app has a "FordSYNC" setting, disable that setting in the app'ssettings menu on the phone.
Some Android devices have a limited numberof Bluetooth ports that apps can use toconnect. If you have more AppLink apps onyour phone than the number of availableBluetooth ports, you will not see all of yourapps listed in the SYNC 3 mobile apps menu.
I can only see some of the AppLink appsrunning on my phone listed in the SYNC 3Mobile Apps Menu.
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MKX (CD9) Canada/United States of America, enUSA, Edition date: 201707, First Printing
SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in a single module for textdisplay, voice control and voice prompts. The country where youbought your vehicle dictates the four languages based on the mostpopular languages spoken. If the selected language is not available,SYNC 3 remains in the current active language.SYNC 3 does not support the currentlyselected language for the instrumentcluster and information and entertainmentdisplay.
The language selected forthe instrument cluster andinformation and entertain-ment display does notmatch the SYNC 3language (phone, USB,Bluetooth audio, voicecontrol and voice prompts).
SYNC 3 offers several new voice control features for a wide range oflanguages. Dialing a contact name directly from the phonebookwithout pre-recording (for example, “call John Smith”) or selecting atrack, artist, album, genre or playlist directly from your media player(for example, "play artist Madonna").
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restorefunctionality and will not erase any information previously stored in the system (such as paired devices, phonebook, call history, textmessages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holding the RadioPower button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system reset to complete. You may thenresume using the SYNC 3 system.
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MKX (CD9) Canada/United States of America, enUSA, Edition date: 201707, First Printing
SYNC™ 3

Releasing the Electric Parking Brake.............201
Electromagnetic Compatibility..................549Emission Law..................................................184Noise Emissions Warranty, ProhibitedTampering Acts and Maintenance.............185Tampering With a Noise ControlSystem...............................................................184
End User License Agreement...................554VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ....................................554
Engine Block Heater.....................................175Using the Engine Block Heater.......................176
Engine Coolant Check.................................316Adding Coolant....................................................317Coolant Change...................................................319Engine Coolant TemperatureManagement...................................................320Fail-Safe Cooling.................................................319Recycled Coolant................................................318Severe Climates...................................................318
Engine Emission Control.............................184Engine ImmobilizerSee: Passive Anti-Theft System........................86
Engine Oil Check...........................................314Adding Engine Oil...............................................315
Engine Oil Dipstick - 2.7L EcoBoost™.......314Engine Oil Dipstick - 3.7L.............................314
Engine Specifications - 2.7LEcoBoost™.....................................................381Drivebelt Routing.................................................381
Engine Specifications - 3.7L.......................382Drivebelt Routing................................................382
Entertainment................................................436AM/FM Radio.......................................................438Apps.......................................................................449Bluetooth Stereo or USB..................................447CD (If equipped)..................................................446HD Radio™ Information (If Available)..............442SiriusXM® Satellite Radio (If Activated).........438Sources.................................................................437Supported Media Players, Formats andMetadata Information...................................449USB Ports.............................................................449
Environment......................................................16EPBSee: Electric Parking Brake.............................200
Essential Towing Checks............................267Before Towing a Trailer.....................................268Hitches..................................................................267Launching or Retrieving a Boat or PersonalWatercraft (PWC)............................................268Safety Chains.......................................................267Trailer Brakes.......................................................267Trailer Lamps.......................................................267When Towing a Trailer......................................268
Event Data RecordingSee: Data Recording..............................................9
Export Unique Options...................................14Exterior Mirrors..............................................105Auto-dimming Feature.......................................107Auto-Folding Mirrors..........................................106Blind Spot Information System........................108Fold-Away Exterior Mirrors...............................106Heated Exterior Mirrors ....................................107Integrated Blind Spot Mirror.............................107Lincoln Welcome Mat.........................................107Memory Mirrors ...................................................107Power Exterior Mirrors.......................................105Signal Indicator Mirrors .....................................107
F
Fastening the Seatbelts................................37Rear Inflatable Seatbelt.......................................40Seatbelt Locking Modes.....................................38Using a Sliding Clip...............................................37Using Seatbelts During Pregnancy..................38
Flat Tire InflationSee: Tire Sealant and Inflator Kit....................345
Floor Mats.......................................................273Front Parking Aid............................................211Obstacle Distance Indicator.............................212
Front Passenger Sensing System..............50
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MKX (CD9) Canada/United States of America, enUSA, Edition date: 201707, First Printing
Index