
Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands and the media voice
commands at the beginning of their respective sections.
You may be using the wrong voice
commands.
SYNC 3 does not under-
stand what I am saying. Refer to the audio display during an active voice session to find a list
of voice commands there.
Wait for the system to prompt you before you state your command.
You may be speaking too soon or at the
wrong time.
Review the media voice commands at the beginning of the media
section.
You may be using the wrong voice
commands.
SYNC 3 does not under-
stand the name of a song
or artist. Say the song or artist name exactly as it is displayed on your device.
For example, say "Play Artist Prince" or "Play song Purple Rain".
You may not be saying the name exactly
as it appears on your device. Make sure you are saying the complete title such as "California remix
featuring Jennifer Nettles".
If there are any abbreviations in the name, like ESPN or CNN, you
have to spell those: "E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album, and playlists names do not
have any special characters like *, - or +.
The song or artist name may have some
special characters that are not being
recognized by SYNC 3.
473
MKT (TP4) , enUSA, Edition date: 201703, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a single module for text
display, voice control and voice prompts. The country where you
bought your vehicle dictates the four languages based on the most
popular languages spoken. If the selected language is not available,
SYNC 3 remains in the current active language.
SYNC 3 does not support the currently
selected language for the instrument
cluster and information and entertainment
display.
The language selected for
the instrument cluster and
information and entertain-
ment display does not
match the SYNC 3
language (phone, USB,
Bluetooth audio, voice
control and voice prompts).
SYNC 3 offers several new voice control features for a wide range of
languages. Dialing a contact name directly from the phonebook
without pre-recording (for example, “call John Smith
”) or selecting a
track, artist, album, genre or playlist directly from your media player
(for example, "play artist Madonna"). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost. This reset is intended to restore
functionality and will not erase any information previously stored in th\
e system (such as paired devices, phonebook, call history , text
messages, or user settings). To perform a System Reset, press and hold the Seek Up (>>|) button while pressing and holdi\
ng the Radio
Power button. After approximately 5 seconds the screen will go black. Allow 1-2 minutes for the s\
ystem reset to complete. You may then
resume using the SYNC 3 system.
476
MKT (TP4) , enUSA, Edition date: 201703, First Printing SYNC™ 3

•
Links to Third Party Sites: The
SOFTWARE may provide you with the
ability to link to third party sites. The third
party sites are not under the control of
FORD MOTOR COMPANY, its affiliates
and/or its designated agent. Neither
FORD MOTOR COMPANY nor its
affiliates nor its designated agent are
responsible for (I) the contents of any
third party sites, any links contained in
third party sites, or any changes or
updates to third party sites, or (ii)
webcasting or any other form of
transmission received from any third
party sites. If the SOFTWARE provides
links to third party sites, those links are
provided to you only as a convenience,
and the inclusion of any link does not
imply an endorsement of the third party
site by FORD MOTOR COMPANY, its
affiliates and/or its designated agent.
• Obligation to Drive Responsibly:
You
recognize your obligation to drive
responsibly and keep attention on the
road. You will read and abide with the
DEVICES operating instructions
particularly as they pertain to safety and
you agree to assume any risk associated with the use of the DEVICES.
UPGRADES AND RECOVERY MEDIA: If the
SOFTWARE is provided by FORD MOTOR
COMPANY separate from the DEVICES on
media such as a ROM chip, CD ROM disk(s)
or via web download or other means, and is
labeled "For Upgrade Purposes Only" or "For
Recovery Purposes Only" you may install one
(1) copy of such SOFTWARE onto the
DEVICES as a replacement copy for the
existing SOFTWARE, and use it in
accordance with this EULA, including any
additional EULA terms accompanying the
upgrade SOFTWARE.
INTELLECTUAL PROPERTY RIGHTS:
All
title and intellectual property rights in and to
the SOFTWARE (including but not limited to
any images, photographs, animations, video,
audio, music, text and "applets" incorporated
into the SOFTWARE), the accompanying
printed materials, and any copies of the
SOFTWARE, are owned by FORD MOTOR
COMPANY, or its affiliates or suppliers. The
SOFTWARE is licensed, not sold. You may
not copy the printed materials accompanying
the SOFTWARE. All title and intellectual
property rights in and to the content which may be accessed through use of the
SOFTWARE is the property of the respective
content owner and may be protected by
applicable copyright or other intellectual
property laws and treaties. This EULA grants
you no rights to use such content outside its
intended use. All rights not specifically
granted under this EULA are reserved by
FORD MOTOR COMPANY, its affiliates, and
third party software and service providers
and suppliers. Use of any on-line services
which may be accessed through the
SOFTWARE may be governed by the
respective terms of use relating to such
services. If this SOFTWARE contains
documentation that is provided only in
electronic form, you may print one copy of
such electronic documentation.
523
MKT (TP4) , enUSA, Edition date: 201703, First Printing Appendices

(b) use your own personal judgment while
driving. If you feel that a route suggested by
the TeleNav Software instructs you to
perform an unsafe or illegal maneuver,
places you in an unsafe situation, or directs
you into an area that you consider to be
unsafe, do not follow such instructions;
(c) do not input destinations, or otherwise
manipulate the TeleNav Software, unless
your vehicle is stationary and parked;
(d) do not use the TeleNav Software for any
illegal, unauthorized, unintended, unsafe,
hazardous, or unlawful purposes, or in any
manner inconsistent with this Agreement;
(e) arrange all GPS and wireless devices and
cables necessary for use of the TeleNav
Software in a secure manner in your vehicle
so that they will not interfere with your
driving and will not prevent the operation of
any safety device (such as an airbag).
You agree to indemnify and hold TeleNav
harmless against all claims resulting from any
dangerous or otherwise inappropriate use
of the TeleNav Software in any moving
vehicle, including as a result of your failure
to comply with the directions above.
2. Account Information
You agree: (a) when registering the TeleNav
Software, to provide TeleNav with true,
accurate, current, and complete information
about yourself, and (b) to inform TeleNav
promptly of any changes to such information,
and to keep it true, accurate, current and
complete.
3. Software License
•
Subject to your compliance with the
terms of this Agreement, TeleNav hereby
grants to you a personal, non-exclusive,
non-transferable license (except as
expressly permitted below in connection
with your permanent transfer of the
TeleNav Software license), without the
right to sublicense, to use the TeleNav
Software (in object code form only) in
order to access and use the TeleNav
Software. This license shall terminate
upon any termination or expiration of this
Agreement. You agree that you will use
the TeleNav Software only for your
personal business or leisure purposes,
and not to provide commercial navigation
services to other parties. 3.1 License Limitations
•
(a) reverse engineer, decompile,
disassemble, translate, modify, alter or
otherwise change the TeleNav Software
or any part thereof; (b) attempt to derive
the source code, audio library or
structure of the TeleNav Software without
the prior express written consent of
TeleNav;
(c) remove from the TeleNav
Software, or alter, any of TeleNav's or its
suppliers' trademarks, trade names,
logos, patent or copyright notices, or
other notices or markings;
(d) distribute,
sublicense or otherwise transfer the
TeleNav Software to others, except as
part of your permanent transfer of the
TeleNav Software; or (e) use the TeleNav
Software in any manner that
I. infringes the intellectual property or
proprietary rights, rights of publicity or
privacy or other rights of any party,
ii. violates any law, statute, ordinance or
regulation, including but not limited to laws
and regulations related to spamming, privacy,
consumer and child protection, obscenity or
defamation, or
531
MKT (TP4) , enUSA, Edition date: 201703, First Printing Appendices

A
A/C
See: Climate Control..........................................129
About This Manual............................................7
ABS See: Brakes............................................................191
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................192
Accessories....................................................478 Exterior Style........................................................478
Interior Style.........................................................478
Lifestyle.................................................................478
Peace of Mind......................................................478
Accessories See: Replacement Parts Recommendation.....12
ACC See: Using Adaptive Cruise Control.............209
Active Park Assist..........................................198 Automatic Steering into Parking Space.......200
Deactivating the Park Assist Feature.............
201
Troubleshooting the System...........................202
Using Active Park Assist....................................199
Adaptive Headlamps
.....................................95
Adjusting the Headlamps...........................304 Horizontal Aim Adjustment..............................305
Vertical Aim Adjustment...................................
304 Adjusting the Pedals......................................87
Adjusting the Steering Wheel......................84
End of Travel Position..........................................84
AFS See: Adaptive Headlamps..................................95
Airbag Disposal
...............................................59
Air Conditioning See: Climate Control..........................................129
Air Filter See: Changing the Engine Air Filter..............309
Alarm See: Anti-Theft Alarm...........................................83
All-Wheel Drive..............................................183
Ambient Lighting
.............................................97
Anti-Theft Alarm..............................................83
Arming the Alarm..................................................83
Disarming the Alarm............................................83
Appendices.....................................................515
Apps
.................................................................440
........................................................................\
.........440
SiriusXM Traffic and Travel Link......................
442
At a Glance
........................................................16
Audible Warnings and Indicators..............108
Headlamps On Warning Chime.......................108
Keyless Warning Alert........................................108
Parking Brake On Warning Chime..................108
Audio Control
..................................................85
Seek, Next or Previous........................................85 Audio System
................................................370
General Information...........................................370
Audio Unit
........................................................371
Rear Seat Audio Controls.................................373
Autolamps ..........................................................
91
Windshield Wiper Activated Headlamps........92
Automatic Climate Control
.........................129
Automatic High Beam Control....................94
Switching the System On and Off....................94
Automatic Transmission...............................179 Automatic Transmission Adaptive
Learning............................................................182
Brake-Shift Interlock............................................181
If Your Vehicle Gets Stuck In Mud or Snow..................................................................182
SelectShift Automatic ™ Transmission.............180
Understanding the Positions of Your Automatic Transmission................................179
Automatic Transmission Fluid Check...........................................................298
Adding Transmission Fluid .............................299
Checking the Transmission Fluid Level........298
Autowipers.......................................................88
Auxiliary Power Points.................................158 110 Volt AC Power Point.....................................158
12 Volt DC Power Point......................................158
Locations...............................................................158
551
MKT (TP4) , enUSA, Edition date: 201703, First Printing Index

Traction Control.............................................193
Principle of Operation........................................193
Trailer Sway Control....................................242
Transmission Code Designation..............355
Transmission...................................................179
Transporting the Vehicle............................258
U
Under Hood Overview - 3.5L Ecoboost™....................................................288
Under Hood Overview - 3.7L....................290
Universal Garage Door Opener................154 HomeLink Wireless Control System...............154
USB Port
..........................................................374
Using Adaptive Cruise Control.................209 Automatic Cancellation.....................................212
Blocked Sensor....................................................214
Canceling the Set Speed..................................212
Changing the Set Speed...................................212
Detection Issues..................................................213
Following a Vehicle............................................210
Hilly Condition Usage........................................212
Overriding the Set Speed..................................211
Resuming the Set Speed..................................212
Setting the Adaptive Cruise Speed................210
Setting the Gap Distance...................................
211
Switching Adaptive Cruise Control Off..........212 Switching Adaptive Cruise Control On........209
Switching to Normal Cruise Control...............215
System Not Available.........................................214
Using All-Wheel Drive..................................183 Driving In Special Conditions With All-Wheel
Drive (AWD)......................................................185
Operating AWD Vehicles With Mismatched Tires....................................................................185
Operating AWD Vehicles With Spare Tires....................................................................184
Using Cruise Control...................................208 Switching Cruise Control Off...........................
208
Switching Cruise Control On...........................208
Using MyKey With Remote Start Systems..........................................................70
Using Snow Chains......................................335
Using Stability Control.................................196
Using Traction Control.................................193 Switching the System Off..................................193
System Indicator Lights and Messages.........193
Using a Switch......................................................193
Using the Information Display Controls.........193
Using Voice Recognition............................394 Audio Voice Commands...................................395
Climate Voice Commands................................397
Mobile App Voice Commands.........................
401
Navigation Voice Commands.........................399
Phone Voice Commands..................................397 SiriusXM Traffic and Travel Link Voice
Commands......................................................402
Voice Settings Commands..............................402
Utilizing the Mediation/Arbitration Program (Canada Only)
.............................................262
V
Vehicle Care...................................................310 General Information............................................310
Vehicle Certification Label
.........................354
Vehicle Identification Number..................354
Vehicle Storage..............................................317
Battery....................................................................318
Body........................................................................\
317
Brakes....................................................................318
Cooling system....................................................318
Engine....................................................................318
Fuel system...........................................................318
General...................................................................317
Miscellaneous......................................................318
Removing Vehicle From Storage.....................
318
Tires........................................................................\
318
Ventilation See: Climate Control..........................................129
VIN See: Vehicle Identification Number...............354
Voice Control
...................................................85
560
MKT (TP4) , enUSA, Edition date: 201703, First Printing Index