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You must also give the system permission
to update automatically. Upon vehicle
delivery, the System asks you if you would
like to use the automatic update feature. If
you agree to automatic updates, you can
press OK to confirm. If this selection does
not appear upon vehicle delivery you can
access it through the General Settings. See
Settings (page 443). You can also perform a
master reset. See SYNC™ 3 Troubleshooting
(page 461).
If you would like to switch this feature on
later, select: Menu Item
Settings
General From this menu, you can
enable automatic updates.
If you have not done so
already, the system prompts
you to set up a Wi-Fi
connection when you
enable this feature.
Automatic
System
Updates When Wi-Fi and automatic updates are
enabled, your system checks for software
updates periodically. If a new version is
available, it downloads at that time. Software
downloads can take place for up to 30
minutes after you have switched your vehicle
off. The updates do not interrupt the normal
use of your SYNC 3 system. If a download
does not complete for any reason, the
download continues where it left off at the
next Wi-Fi connected opportunity. Upon
activation of an update, a banner displays
on the touchscreen indicating the system
update. Select the icon to see more detail.
This icon displays for two ignition cycles.
To switch this feature off:
Menu Item
Settings
General In this menu selection, you
can change the selection for
automatic updates to OFF.
Automatic
System
Updates Support
The SYNC support team is available to help
you with any questions you are not able to
answer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
United States: 1-800-521-4140.
Canada: 1-800-387-9333.
Times are subject to change due to holidays.
Privacy Information
When you connect a cellular phone to SYNC
3, the system creates a profile within your
vehicle that links to that cellular phone. This
profile helps in offering you more cellular
features and operating more efficiently.
Among other things, this profile may contain
data about your cellular phone book, text
messages (read and unread), and call history,
including history of calls when your cell
phone was not connected to the system. In
addition, if you connect a media device, the
system creates and retains an index of
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supported media content. The system also
records a short diagnostic log of
approximately 10 minutes of all recent system
activity. The log profile and other system data
may be used to improve the system and help
diagnose any problems that may occur.
The cellular profile, media device index, and
diagnostic log remain in your vehicle unless
you delete them and are generally accessible
only in your vehicle when the cellular phone
or media player is connected.
If you no longer plan to use the system or
your vehicle, we recommend you perform a
Master Reset to erase all stored information.
You can find more information about the
Master Reset in General Settings. See
Settings (page 443). System data cannot be
accessed without special equipment and
access to your vehicle's SYNC 3 module.
Ford Motor Company, Ford of Canada and
The Lincoln Motor Company do not access
the system data for any purpose other than as described absent consent, a court order,
or where required by law enforcement, other
government authorities, or other third parties
acting with lawful authority. Other parties
may seek to access the information
independently of Ford Motor Company, Ford
of Canada and The Lincoln Motor Company.
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Home screen display
Tile
Item
Shows the active media source.
Audio
A
If your vehicle does not have navigation, this space contains the compas\
s.
Displays the current setting of the passenger heated or climate controll\
ed seats.
*
Passenger Heated
and Climate
Controlled Seats
B
This icon does not display if your vehicle has hard button controls for \
heated and climate
controlled seats.
If your vehicle is not equipped with navigation, this option displays un\
der the audio information.
The name of the connected phone appears on the screen. The status of the\
phone features
also appear. This includes signal strength, battery charge, 911 assist setting state (On or Off ),
text messaging and roaming.
Phone
C
Displays the current setting of the heated or climate controlled driver \
seat.
*
Driver Heated and
Climate Controlled
Seats
D
This icon does not display if your vehicle has hard button controls for \
heated and climate
controlled seats.
If your vehicle is not equipped with navigation, this option displays un\
der the audio information.
This map displays your current location or current route in real time.
*
Navigation
E
When you have navigation active, you also see the next turn and the length of time and distance
to your destination.
If your vehicle does not have navigation, this space contains the audio \
information.
* If equipped.
You can touch any of the feature displays to
access that feature. Anytime you select the home button, the
system returns you to this screen.
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USING VOICE RECOGNITION
The SYNC 3 system allows you to use voice
commands, to control features like audio and
climate controls. By using voice commands,
you can keep your hands on the wheel and
your eyes on the road.
You can access each feature controlled by
SYNC 3 through a variety of commands. To activate the SYNC 3 voice
commands push the voice button
on the steering wheel and wait for
the prompt. ___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context and
the description of the command tell you what
to say for this dynamic option.
There are some commands that work for
every feature, these commands are: Action and Description
Voice Command
Brings you to the main menu.
Main Menu
Returns you to the previous screen.
Go back
Ends the voice session.
Cancel
Gives you a list of possible voice commands.
List of Commands
You can name any feature and the system gives a list of commands availabl\
e for the feature. For
example, you could say:
___ List of Commands
Phone List of Commands
Navigation List of Commands
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Climate Voice Commands
You can control the temperature of the
vehicle using voice commands.
___ is a dynamic listing, meaning that for
climate voice commands it can be the
desired degrees for the temperature setting.
To adjust the temperature, say: Description
Voice command
Adjust the temperature between 60–85°F (15.5–29.5°C).
Climate Set Temperature ___
Phone Voice Commands
Pairing a Phone
You can use voice commands to connect
your Bluetooth-enabled phone to the system.
To pair your phone, press the voice button and when prompted, say: Description
Voice command
Follow the on-screen instructions to complete the pairing process.
See Settings (page 443).
Pair Phone
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Making Calls
___ is a dynamic listing, meaning that for
phone voice commands it can be the name
of the contact you wish to call or the digits
you want to dial.
Press the voice button and say a command similar to the following: Description
Voice command
Allows you to call a specific contact from your phonebook such as "Call Jenny".
Call ___
Allows you to call a specific contact from your phonebook at a specific \
location such as "Call
Jenny at Home".
Call ___ at ___
Allows you to dial a specific number such as “Dial 867-5309” .
Dial ___
Please make sure that you are saying the
contact name exactly as it appears in your
contact list.
Once you have provided the digits of the phone number, you can say the following commands: Description
Voice Command
If the full number was not entered with the first command, you can conti\
nue saying the number.
<0-9>
Tells SYNC 3 to make the phone call.
Dial
Tells SYNC 3 to erase the last block of digits stated.
Delete
Tells SYNC 3 to erase the entire number.
Clear
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SiriusXM Traffic and Travel Link Voice
Commands (If Equipped)
SiriusXM Traffic and Travel Link may not be
available in all markets. Activation and a
subscription are required.
You can say the following commands to access SiriusXM Traffic and Travel Link: Description
Voice command
Displays a list of traffic incidents.
Show Traffic
Displays the current weather map.
Show Weather Map
Displays a list of fuel prices.
Show Fuel Prices
Displays the 5 day weather forecast.
Show 5 Day Forecast
Help
Voice Settings Commands
You can say the following commands to access the voice settings: Description
Voice command
Allows you to enter the voice settings functionality.
Voice Settings
Sets standard prompting with longer prompts.
Interaction Mode Standard
Sets advanced prompting with shorter prompts.
Interaction Mode Advanced
Allows the system to confirm before making a phone call.
Phone Confirmation On
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Description
Voice command
The system does not confirm before placing a call.
Phone Confirmation Off
The system displays a short list of available commands.
Voice Command Lists On
The system does not display the list of commands.
Voice Command Lists Off
You can use the volume control to adjust the
volume of the system voice prompts. While
prompt is active, adjust the volume control
up or down to your desired setting. Note:
Depending on the current climate
control settings, the fan speed may
automatically go down while issuing voice
commands or while making and receiving
phone calls via SYNC to reduce the amount
of background noise in the vehicle. The fan
speed will automatically return to normal
operation once the voice session ends. Fan
speed can also be adjusted normally during
a voice session, simply press fan buttons (or
turn fan knob) to increase or decrease fan
speed to desired setting. To disable this automatic fan speed
reduction feature during voice sessions,
press and hold the climate control AC and
Recirculated air buttons simultaneously,
release and then increase fan speed within
2 seconds. To re-enable this feature, repeat
the above sequence.
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