2018 LEXUS NX300h emergency towing

14 Pictorial index
LEXUS NX300h Owners Manu-
al_USA_OM78212U ■ Instrument panel
Power switch ............................................................................................................ P.168
Starting the hybrid system/changing the mo des.................................................. P.168
Emergency stop of the hybrid system ......................................................................P.358
When the hybrid system will not start ......................................................................P.385
Warning messages .......................................................................................................... P.374
Shift lever................................................................................................................... P .173
Changing the shift position .............................................................................................P.173
Precautions against towing...........................................................................................P.360
When the shift lever does not move ...........................................................................P.174
Meters ......................................................................................................................... .P.79
Reading the meters/adjusting the instrume nt panel light................................... P.79
Warning lights/indicator lights ...................................................................................... P.74
When the warning lights come on ............................................................................. P.365
Multi-information display ...................................................................................... P.85
Display ........................................................................................................................ ..............P.85
Energy monitor ................................................................................................................. .... P.94A
B
C
D

30 1-1. For safe use
LEXUS NX300h Owners Manu-
al_USA_OM78212U 1 To release the hooked buckle B,
push the buckle release button .
2 Insert the mechanical key ( → P.102)
or plate B into the notch of buckle
A and remove the belt.Retract the belt slowly when releasing and
stowing the seat belt.
Plate B
Buckle A
3 Stow in the cover in the order of
plate B and then plate A.In order to securely fix it, firmly insert it to the back.
Plate A
Plate B
4 Stow seat belt buckle in the pock-
ets.
■
Emergency locking retractor (ELR)
The retractor will lock the belt during a sud-
den stop or on impact. It may also lock if you
lean forward too quickly. A slow, easy
motion will allow the belt to extend so that
you can move around fully.
■
Automatic locking retractor (ALR)
When a passenger’s shoulder belt is com-
pletely extended and then retracted even
slightly, the belt is lock ed in that position and Releasing and stowing the seat
belt (for the rear center seat) B
B
C A
B

2194-5. Using the driving support systems
LEXUS NX300h Owners Manu-
al_USA_OM78212U 4
Driving
This mode employs a radar sensor to detect the presence of vehicles up to approx-WARNING■
Situations unsuitable for dynamic
radar cruise control with full-speed
range
Do not use dynamic radar cruise control
with full-speed range in any of the follow-
ing situations.
Doing so may result in inappropriate
speed control and could cause an acci-
dent resulting in death or serious injury. ●
Roads where there are pedestrians,
cyclists, etc.●
In heavy traffic●
On roads with sharp bends●
On winding roads●
On slippery roads, such as those cov-
ered with rain, ice or snow●
On steep downhills , or where there
are sudden changes between sharp up
and down gradients
Vehicle speed may exceed the set
speed when driving down a steep hill.●
At entrances to freeways and highways●
When weather conditions are bad
enough that they may prevent the sen-
sors from detectin g correctly (fog,
snow, sandstorm, heavy rain, etc.)
●
When there is rain, snow, etc. on the
front surface of the radar sensor or
camera sensor
●
In traffic conditions that require fre-
quent repeated acceleration and
deceleration
●
When your vehicle is towing a trailer
or during emergency towing
●
When an approach warning buzzer is
heard often
Driving in vehicle-to-vehicle distance control mode

3095-5. Using the other interior features
LEXUS NX300h Owners Manu-
al_USA_OM78212U 5
Interior features When the power switch is turned to
ON mode, the red indicator light
comes on for 2 seconds then turns off.
Afterward, the gree n indicator light
comes on, indicating that the service is
active.
The following indicator light patterns
indicate specific system usage condi-
tions:
 Green indicator light on = Active
service
 Green indicator light flashing =
Safety Connect call in process
 Red indicator light (except at vehi-
cle start-up) = System malfunction
(contact your Lexus dealer)
 No indicator light (off) = Safety
Connect service not active ■
Automatic Collision Notification
In case of either airbag deployment or
severe rear-end collision, the system is
designed to automatically call the
response center. The responding agent
receives the vehicle’s location and
attempts to speak with the vehicle
occupants to assess the level of emer-
gency. If the occupants are unable to
communicate, the ag ent automatically
treats the call as an emergency, con-
tacts the nearest emergency services
provider to describe the situation, and
requests that assistance be sent to the
location. ■
Stolen Vehicle Location
If your vehicle is stolen, Safety Connect
can work with local authorities to assist
them in locating and recovering the
vehicle. After filing a police report, call
the Safety Connect response center at
1-800-25-LEXUS (1-800-255-
3987) and follow the prompts for
Safety Connect to initiate this service.
In addition to assisting law enforce-
ment with recovery of a stolen vehicle,
Safety-Connect-equipped vehicle
location data may, under certain cir-
cumstances, be shared with third par-
ties to locate your vehicle. Further
information is available at Lexus.com. ■
Emergency Assistance Button
(“SOS”)
In the event of an emergency on the
road, push the “SOS” button to reach
the Safety Connect response center.
The answering agent will determine
your vehicle’s location, assess the
emergency, and dispatch the neces-
sary assistance required. If you accidentally press the “SOS” button,
tell the response-center agent that you are
not experiencing an emergency.
■
Enhanced Roadside Assistance
Enhanced Roadside Assistance adds
GPS data to the already included war-
ranty- based Lexus roadside service.
Subscribers can press the “SOS” but-
ton to reach a Safety Connect respon-
secenter agent, who can help with a
wide range of needs, such as: towing,
flat tire, fuel delivery, etc. For a descrip-
tion of the Roadside Assistance ser-Safety Connect LED light Indi-
cators
Safety Connect services

360 7-2. Steps to take in an emergency
LEXUS NX300h Owners Manu-
al_USA_OM78212U 7-2.Steps to take in an emergency
If your vehicle needs to be
towed If towing is ne cessary, we recom-
mend having your vehicle towed by
your Lexus dealer or commercial
towing service, using a wheel-lift
type truck or flatbed truck.
Use a safety chain system for all
towing, and abide by all state/pro-
vincial and local laws.
If towing your vehicle with a wheel-
lift type truck, use a towing dolly.
( → P.361, 360) WARNING
Observe the following precautions.
Failure to do so may result in death or
serious injury. ■
When towing the vehicle
Be sure to transport the vehicle with all
four wheels raised off the ground. If the
vehicle is towed with the tires contacting
the ground, the drivetrain or related
parts may be damaged, the vehicle may
fly off the truck, or electricity generated
by the operation of the motor may cause
a fire to occur depending on the nature
of the damage or malfunction. ■
While towing ●
When towing using a cables or chains,
avoid sudden starts, etc. which place
excessive stress on the towing eyelets,
cables or chains. The towing eyelets,
cables or chains may become dam-
aged, broken debris may hit people,
and cause serious damage. ●
Do not turn the power switch off.
There is a possibility that the steering
wheel is locked and cannot be oper-
ated. ■
Installing towing eyelets to the vehi-
cle
Make sure that towing eyelets are
installed securely.
If not securely installed, towing eyelets
may come loose during towing.
NOTICE■
To prevent damage to the vehicle
when towing using a wheel-lift type
truck ●
Do not tow the vehicle from the rear
when the power switch is off. The
steering lock mechanism is not strong
enough to hold the front wheels
straight.
●
When raising the vehicle, ensure ade-
quate ground clearance for towing at
the opposite end of the raised vehicle.
Without adequate clearance, the vehi-
cle could be damaged while being
towed.
■
To prevent damage to the vehicle
when towing with a sling-type truck
Do not tow with a sling-type truck, either
from the front or rear.

3617-2. Steps to take in an emergency
LEXUS NX300h Owners Manu-
al_USA_OM78212U 7
When trouble arises
The following may indicate a problem
with your hybrid tr ansmission. Contact
your Lexus dealer or commercial tow-
ing service before towing. ( → P.360)
 The hybrid warning message shows
on the multi-information display and
the vehicle does not move.
 The vehicle makes an abnormal
sound.
Do not tow with a sling-type truck to
prevent body damage. 
From the front
Use a towing dolly under the rear
wheels. 
From the rear
Use a towing dolly under the front
wheels.
If your vehicle is transported by a flat-
bed truck, it should be tied down at the
locations shown in the illustration.NOTICE■
Recreational towing (behind motor
home, etc.)
Never dinghy tow your vehicle to pre-
vent causing serious damage to the
Hybrid AWD system and transmission.
( → P.167)
Situations when it is necessary to
contact dealers before towing
Towing with a sling-type truck Towing with a wheel-lift type
truck
Using a flatbed truck

362 7-2. Steps to take in an emergency
LEXUS NX300h Owners Manu-
al_USA_OM78212U If you use chains or cables to tie down
your vehicle, the angles shaded in
black must be 45°.
Do not overly tighten the tie downs or
the vehicle may be damaged.
If a tow truck is not available in an
emergency, your vehicle may be tem-
porarily towed using cables or chains
secured to the emergency towing eye-
lets. This should only be attempted on
hard surfaced roads for short distance
at under 18 mph (30 km/h).
A driver must be in the vehicle to steer
and operate the brakes. The vehicle’s
wheels, drivetrain, ax les, steering and
brakes must be in good condition.
To have your vehicle towed by another vehicle, the towing eyelet must be
installed to your vehicle. Install the tow-
ing eyelet by following the specified
procedure.
1 Take out the towing eyelet.
( → P.378)
2 Remove the eyelet cover using a
flathead screwdriver. To protect the bodywork, place a rag
between the screwdriver and the vehicle
body as shown in the illustration. 
Type A 
Type B
Emergency towing procedure
To have your vehicle towed

3637-2. Steps to take in an emergency
LEXUS NX300h Owners Manu-
al_USA_OM78212U 7
When trouble arises 3 Insert the towing eyelet into the
hole and tighten partially by hand.
4 Tighten down the towing eyelet
securely using a wheel nut wrench.
5 Securely attach cables or chains to
the towing eyelet.Take care not to damage the vehicle body.
6 Enter the vehicle being towed and
start the hybrid system.If the hybrid system does not start, turn the
power switch to ON mode.
7 Shift the shift lever to N and release
the parking brake.When the shift lever cannot be shifted:
→ P.174
■
While towing
If the hybrid system is off, the power assist
for the brakes and steering will not function,
marking steering and braking more difficult.
■
Wheel nut wrench
Wheel nut wrench is installed in luggage
compartment. ( → P.378)  Fluid leaks under the vehicle
(Water dripping from the air condi-
tioning after use is normal.)
 Flat-looking tires or uneven tire
wear
 Engine coolant temperature gauge
needle continually points higher
than normal
 Changes in exhaust sound
 Excessive tire squeal when corner-
ing
 Strange noises related to the sus-
pension system
 Pinging or other noises related to
the hybrid system
 Engine misfire or misses, stumbling
or running roughly
 Appreciable loss of power
 Vehicle pulls heavily to one side
when brakingIf you think something is
wrong If you notice any of the following
symptoms, your vehicle probably
needs adjustment or repair. Con-
tact your Lexus dealer as soon as
possible.
Visible symptoms
Audible symptoms
Operational symptoms