Page 61 of 114

60Georgia Consumer Notice
If a situation with your vehicle arises that your Kia dealer and Kia hav\
e not addressed to your satisfaction, Kia offers a warranty and
“Lemon Law” dispute resolution program called BBB AUTO LINE.
Should you seek a repurchase or replacement under the Georgia “Lemon \
Law”, you can use BBB AUTO LINE prior to requesting
arbitration with the Georgia Governor’s Office of Consumer Affairs or\
initiating court action. You are not required to use the BBB
AUTO LINE prior to requesting arbitration with the Georgia Governor’s\
Office of Consumer Affairs.
If you choose to use the BBB AUTO LINE, you must file a claim under the \
Georgia “Lemon Law” with BBB AUTO LINE no
later than one year after expiration of the lemon law rights period (th\
e period ending two years after the date of the new moto r
vehicle’s original delivery to the original consumer or the first 24,\
000 miles of operation after the date of the new motor veh icle’s
original delivery to the original consumer, whichever occurs first).
If you wish to participate in mediation, BBB AUTO LINE staff will work w\
ith the parties to discuss possible solutions. If you w ish
to bypass mediation, or if mediation is not successful, you will have th\
e opportunity to present your case personally before an
impartial arbitrator, either in a telephone or in-person hearing or thro\
ugh written submissions. The arbitrator will issue a de cision
within 40 days after you file your claim, and the decision will be bindi\
ng on Kia if you accept it.
For additional information about BBB AUTO LINE, review Pages 41-43 of th\
is book or contact Kia at the address or toll-free
number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”\
based on a serious safety defect that was subject to repair one
time during the lemon law rights period and not corrected, or based on a\
ny other single defect that was subject to repair three times
during the lemon law rights period and was not corrected, you must first\
: 1) Notify Kia at the address below, by certified mail, return receipt reque\
sted or statutory overnight delivery, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle aft\
er you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF GEORGIA
Page 84 of 114
83
New Hampshire Consumer Notice
Forms for electing to proceed before the New Hampshire Motor Vehicle Arbitration Board should be included with
your new vehicle on delivery.
For information as to your rights under the New Motor Vehicle Arbitration Law or for additional forms, contact the
New Motor Vehicle Arbitration Board, 23 Hazen Drive, Concord, NH 03305, telephone (\
603) 227-4385, email at
[email protected]
,or your dealer.
Kia offers its consumers third-party arbitration through BBB AUTOLINE a compla\
int resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTOLINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center Kia Motors America, Inc. P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
Page 105 of 114
104Vermont Consumer Notice
Forms to initiate the New Motor Vehicle Arbitration process should be included with your new vehicle upon\
delivery.
They may also be obtained via LemonLaw.vermont.gov or by contacting:
New Motor Vehicle Arbitration, 14 Baldwin Street, Montpelier, VT 05602
T elephone : 802-828-2943, Fax : 802-828-5809, E-mail: [email protected]\
s
Telecommunications Relay Service, TTY/TDD:1-800-253-0191
http://dmv.vermont.gov/safety/laws/lemonlaw
Kia offers its consumer third-party arbitration through BBB AUTOLINE a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTOLINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.You may also wish to contact Kia directly at the following address :
Consumer Assistance Center Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)