2018 KIA SORENTO mileage

43
Consumer Affairs Procedures
The purpose of the AUTO LINE is to settle disputes between vehicle manufacturers and consumers\
. The AUTO LINE
staff will record the details of your concern by telephone and will ask for \
the same information as in Step 2.
The AUTO LINE program consists of two parts - mediation and arbitration. The BB\
B AUTO LINE staff will provide
suggestions for resolving the problem during mediation. If a satisfactor\
y resolution has not been achieved during
mediation, you will have the opportunity to present your case personally\
before an impartial person or three person
panel. This is the arbitration part of AUTO LINE. The arbitrator(s) will make a decision after the arbitration h\
earing.
If you accept the decision, it will be legally binding on you and Kia. H\
owever, in some states, if the decision is not
accepted, it may be introduced either by you or Kia as evidence in subse\
quent court action. Disputes handled through
the BBB Auto Line process are usually resolved within 40 days of your co\
ntacting the BBB. If you have not contacted
Kia Motors America, Inc. first regarding your complaint, the arbitration\
process will take no longer than 47 days.
You must use BBB AUTO LINE prior to seeking remedies available to you through a court action\
pursuant to the
Magnuson-Moss Warranty Act (the “ACT”). In addition, you must use BBB AUTO LINE\
if you are required to do so
prior to seeking remedies available under the “Lemon Law” of your \
state. However, if state law permits and if you
choose to seek remedies which are not created by the Act, you are not re\
quired to use BBB AUTO LINE, although that
option is still available to you. The following section has been develop\
ed with information on contacting Kia and on
the basic provisions of your State’s “Lemon Laws”. In some states, your Kia dealership may provide yo\
u with Lemon
Law disclosure information in addition to the booklet in accordance with\
state law. Other states may have their own
state-operated complaint resolution processes. Your eligibility for this program is determined by your vehicle’s age,
mileage and other contributing factors.

California Consumer Notice48
Note. You are required to use BBB AUTO LINE before asserting in court any rights or remedies conferred by
California Civil Code Section 1793.22. You are also required to use BBB AUTO LINE before exercising rights or
seeking remedies created by Title I of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to
seek redress by pursuing rights and remedies not created by California C\
ivil Code Section 1793.22 or Title I of the
Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required.
1.Kia participates in BBB AUTO LINE, a mediation/arbitration program administered by the Council of B\
etter
Business Bureaus (33033 Wilson Blvd. Suite 600, Arlington, VA 22201) through local Better Business Bureaus.
BBB AUTO LINE and Kia have been certified by the Arbitration Certification Prog\
ram of the California
Department of Consumer Affairs.
If you have a problem arising under a Kia’s written new vehicle warranty, we encourage you to bring it to our
attention. If we are unable to resolve it, you may file a claim with BBB\
AUTO LINE. Claims arising under a Kia’s
written new vehicle limited warranty must be filed with the BBB within s\
ix (6) months after the expiration of the
warranty.
To file a claim with BBB Auto Line, call 1-800-955-5100. Your call will be automatically directed to the appropriate
BBB AUTO LINE office in California. There is no charge for this call.
2. In order to file a claim with BBB AUTO LINE, you will have to provide your name and address, the brand name and Vehicle Identification Number (VIN) of your vehicle, and a statement of\
the nature of your problem or
complaint. You will also be asked to provide the approximate date of your acquisitio\
n of the vehicle, the vehicle’s
current mileage, the approximate date and mileage at the time your probl\
em was first brought to the attention of Kia
or one of our dealers, and a statement of the relief you are seeking.
BBB staff may try to help resolve your dispute through mediation. If mediation i\
s not successful, or if you do not
wish to participate in mediation, eligible consumers may present their c\
ase to an arbitrator at an informal hearing.
The arbitrator’s decision should ordinarily be issued 40 days from the time your compla\
int is filed (47 days if you
did not first contact Kia about your problem), or a delay of up to 30 d\
ays if the arbitrator requests an
inspection/report by an impartial technical expert or further investigat\
ion and report by BBB AUTO LINE.
NOTICE TO CONSUMERS STATE OF CALIFORNIA

Colorado Consumer Notice
53
KIA MOTORS AMERICA, INC. PO Box 52410, Irvine, CA 92619-2410
NOTIFICATION TO MANUFACTURER
Name
Address(Street) (City) (State) (Zip)
Phone (Home) (Business)
V ehicle Information
(Model)(Year)
VIN Date of PurchaseMileage
Servicing Dealer
Number or Days Vehicle Has Been Out of Service
Number of Times the Dealer Has Attempted to Repair the Same Condition
Description of Concern
W ritten notification of the nonconformity to Kia Motors America, Inc., by\
certified mail at the address above is
required in order for the consumer to obtain remedies under the Colorado\
Lemon Law.

88New York Consumer Notice
(1)IN ADDITION TO ANY WARRANTIES OFFERED BY THE MANUFACTURER, YOUR NEW CAR,\
IF
PURCHASED AND REGISTERED IN NEW YORK STATE, IS WARRANTED AGAINST ALL MAT\
ERIAL
DEFECTS FOR EIGHTEEN THOUSAND MILES OR TWO YEARS, WHICHEVER COMES FIRST.\

(2) YOU MUST REPORT ANY PROBLEMS TO THE MANUFACTURER, ITS AGENT, OR AUTHORIZ\
ED
DEALER.
(3) UPON NOTIFICATION, THE PROBLEM MUST BE CORRECTED FREE OF CHARGE.
(4) IF THE SAME PROBLEM CANNOT BE REPAIRED AFTER FOUR OR MORE ATTEMPTS; OR I\
F YOUR CAR IS OUT OF SERVICE TO REPAIR A PROBLEM FOR A TOTAL OF THIRTY DAYS DURING \
THE WARRANTY
PERIOD; OR IF THE MANUFACTURER OR ITS AGENT REFUSES TO REPAIR A SUBSTANT\
IAL DEFECT
OR CONDITION WITHIN TWENTY DAYS OF RECEIPT OF NOTICE SENT BY YOU TO THE
MANUFACTURER BY CERTIFIED MAIL, RETURN RECEIPT REQUESTED; THEN YOU MAY B\
E ENTITLED
TO EITHER A COMPARABLE CAR OR A REFUND OF YOUR PURCHASE PRICE, PLUS LICE\
NSE AND
REGISTRATION FEES, MINUS A MILEAGE ALLOWANCE ONLY IF THE VEHICLE HAS BEE\
N DRIVEN
MORE THAN 12,000 MILES.
(5) A MANUFACTURER MAY DENY LIABILITY IF THE PROBLEM IS CAUSED BY ABUSE, NEGLE\
CT, OR
UNAUTHORIZED MODIFICATIONS OF THE CAR.
(6) A MANUFACTURER MAY REFUSE TO EXCHANGE A COMPARABLE CAR OR REFUND YOUR PU\
RCHASE PRICE IF THE PROBLEM DOES NOT SUBSTANTIALLY IMPAIR THE VALUE OF YOUR CAR\
.
(7) IF A MANUFACTURER HAS ESTABLISHED AN ARBITRATION PROCEDURE, THE MA\
NUFACTURER MAY REFUSE TO EXCHANGE A COMPARABLE CAR OR REFUND YOUR PURCHASE PRICE UNTIL \
YOU FIRST
RESORT TO THE PROCEDURE.
(8) IF THE MANUFACTURER DOES NOT HAVE AN ARBITRATION PROCEDURE, YOU MAY RESO\
RT TO ANY REMEDY BY LAW AND MAY BE ENTITLED TO YOUR ATTORNEY’S FEES IF YOU PREV\
AIL.
(9) NO CONTRACT OR AGREEMENT CAN VOID ANY OF THESE RIGHTS.
NOTICE TO CONSUMERS STATE OF NEW YORK
NEW CAR LEMON LAW BILL OF RIGHTS