8. Troubleshooting guide
CUSTOMER ASSISTANCE
For assistance or inquiries about the Infiniti
InTouchTM, or to order updated map data (if
so equipped), contact the Infiniti Owner
Services helpdesk or INFINITI NAVIGATION
SYSTEM HELPDESK. See the contact in-
formation on the inside front cover of this
manual.
8-2
8. Troubleshooting guide
VEHICLE ICON
SymptomPossible cause Possible solution
Names of roads and locations differ
between Plan View and Birdview™. This is because the quantity of the displayed information is
reduced so that the screen does not become too cluttered.
There is also a chance that names of the roads or locations
may be displayed multiple times, and the names appearing
on the screen may be different because of a processing
procedure. This is not a malfunction.
The vehicle icon is not displayed in the
correct position. The vehicle was transported after the ignition switch was
pushed off, for example, by a ferry or car transporter. Drive the vehicle for a period of time on a road
where GPS signals can be received.
The position and direction of the vehicle icon may be
incorrect depending on the driving environments and the
levels of positioning accuracy of the navigation system. This is not a malfunction. Drive the vehicle for
a period of time to automatically correct the
position and direction of the vehicle icon.
“Current vehicle location” (page 6-59)
When the vehicle is traveling on a new
road, the vehicle icon is located on
another road nearby. Because the new road is not stored in the map data, the
system automatically places the vehicle icon on the nearest
road available. Updated road information will be included in
the next version of the map data.
The screen does not switch to the
nighttime screen even after turning on
the headlights. The daytime screen was set the last time the headlights
were turned on.
Set the screen to the nighttime screen mode
using
>//<>
when turning on the headlights.
“Screen settings” (page 2-26)
The map does not scroll even when the
vehicle is moving. The current location map screen is not displayed. Push
