2018 INFINITI QX80 audio

8. Troubleshooting guide
HD RADIO TECHNOLOGY (for U.S.)
Sound
SymptomPossible cause Possible solution
Delay in digital audio on HD Radio broadcasts. The radio acquires an analog station first and blends to an digital signal.This is not a malfunction.
Audio skip, stutter or echo. The radio station has not properly aligned the
digital and analog audio. Verify correct operation on another station.
Report any station with poor performance.
Volume changing up/down. The radio station has not properly aligned digital
and analog audio level. Verify correct operation on another station and
check www.hdradio.com for stations in the area.
Report any station with poor performance.
Sound fading in and out. The transition between analog and digital is
taking place (blending). Verify transition performance on several sta-
tions in the area. Report any stations with poor
alignment.
Excessive blending (Transition between analog
and digital). The vehicle is located near the edge of the digital
coverage area.Refer to hdradio.com to verify radio stations in
your coverage area.
Digital audio not better than analog audio. Audio processing on the digital audio at a station can potentially decrease the digital audio
sound quality.Verify correct operation on another station.
Report any station with poor performance.
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8. Troubleshooting guide
COMPACT DISC (CD) PLAYER
SymptomPossible cause Possible solution
Music cannot be played back. The disc is inserted upside down.Insert a CD with the label side facing up.
Moisture condensation occurs inside the unit. Wait until the moisture evaporates (approxi- mately 1 hour).
The cabin temperature is too high. Wait until the cabin temperature becomes
moderate.
The disc is scratched or dirty. A disc is not
always playable if it is scratched. Wipe off any dirt from the disc.
Depending on the condition in which they are
stored, discs may become unreadable due to
deterioration (for example, keeping the discs in
the passenger compartment, etc.). Change the disc with a deterioration-free disc.
Do not use a deteriorated disc. The label surface
of the disc may crack or chip, and the layer of the
label surface may eventually peel off.
The compressed audio files cannot be played
back. If both music CD files (CD-DA data) and
compressed audio files (MP3 data, etc.) are
mixed on one disc, the audio compression files
cannot be played back.Prepare a disc that includes compressed audio
files only.
The files are not named using characters that
are compliant with the specifications. Use the character codes and the number of
characters that are compliant with the specifi-
cations for folder names and file names. In
addition, always use “.MP3”, “.WMA”, “.mp3” or
“.wma” for file extensions.
It takes a long time before the music starts
playing. The disc contains a large amount of data. Some time may be required to check the files. It
is recommended that unnecessary folders or any
files other than compressed audio files should
not be recorded in a disc.
The sound quality is poor. The disc is dirty.Wipe off any dirt from the disc.
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8. Troubleshooting guide
iPod® PLAYER
SymptomPossible cause Possible solution
The system does not recognize an iPod®. A connector cable is not correctly connected, or the iPod® does not correctly operate.Connect the connector cable again. If the system
does not recognize the iPod® after performing
this procedure above, reset the iPod®.
The iPod® that is to be connected is not
compatible with the system. Check the iPod® model and firmware versions
available for the system.
A USB extension cable is not correctly con-
nected. Do not use a USB extension cable.
The cable is rapidly connected to or discon-
nected from the USB connection port. Slowly connect or disconnect the USB cable.
An iPod® cannot be operated. The iPod® is connected to the in-vehicle audio
system while headsets, etc. are connected to the
iPod®. Remove all equipment from the iPod® after
disconnecting the iPod® from the system, and
then connect it to the system again.
The iPod® is not operating normally. Disconnect the iPod® from the in-vehicle audio
system, and then connect it to the system again.
The system plays back an album/track that
includes a particular album art. Disconnect the iPod® from the in-vehicle audio
system, and then reset the iPod®. Disable the
album art, and then connect the iPod® to the
system.
An iPod® does not respond. There are too many tracks in a category. Decrease the number of tracks in a category
(less than 3,000 tracks).
The shuffle function is turned on. Turn off the shuffle function if many tracks are
stored on the iPod®.
Music cannot be played back. A connector is not connected to the iPod®. Firmly connect the connector until it clicks.
Playback cuts out. The sound cuts due to vibration resulting from
an unstable location of the iPod®. Place the iPod® on a stable location where it
does not roll over.
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SymptomPossible cause Possible solution
Distorted sound occurs. The EQ (equalizer) function of the iPod® is
turned on. Turn off the EQ (equalizer) function.
Battery charge of an iPod® takes longer. Battery charge of the iPod® may take longer while an iPod® is playing back.If the iPod® requires charging, it is recom-
mended to stop playback.
Battery charge of an iPod® is unavailable. The cable that is connected to the iPod® may deteriorate (cable disconnection, etc.).Check the cable currently in use.
Functions cannot be operated using an iPod®
that is connected to the in-vehicle audio system. -The operation of an iPod® must be performed
using the in-vehicle audio system after the
iPod® is connected to the system.
Sound skips. Surrounding circumstances (noise, etc.) may
cause sound skip. This does not indicate a malfunction.
A USB extension cable is not correctly con-
nected. Do not use a USB extension cable.
8. Troubleshooting guide
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BLUETOOTH® STREAMING AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth® streaming audio device is not
compatible with the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®
streaming audio device.
The PIN code is incorrect. Check the PIN code for the Bluetooth® stream-
ing audio device that is to be registered.
Check that the PIN code for the Bluetooth®
streaming audio device is consistent with that for
the in-vehicle audio system.
Another Bluetooth® device is used in the
vehicle. Turn off the other Bluetooth® device until the
registration is completed.
Having trouble reconnecting to Bluetooth®
streaming audio after previously successfully
registered. Bluetooth® streaming audio software is not
running properly or software is not up to date.
First, reboot your Bluetooth® streaming audio
and make sure to shut it down on a regular basis
to refresh the software condition. If that doesn’t
resolve the symptom, check for any Bluetooth®
streaming audio software updates and update
your Bluetooth® streaming audio software.
Music cannot be played back. The Bluetooth® streaming audio device is not
compatible with the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®
streaming audio device.
The system is not set to the Bluetooth®
streaming audio mode. Select the Bluetooth® streaming audio mode.
“Selecting audio source” (page 3-19)
A Bluetooth® adapter is turned off. Turn on a Bluetooth® adapter when it is used for
a Bluetooth® streaming audio device.
8. Troubleshooting guide
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8. Troubleshooting guide
SymptomPossible cause Possible solution
Playback stops. The Bluetooth® streaming audio device is not
compatible with the in-vehicle audio system. Visit www.infinitiusa.com/bluetooth/ to search
for a recommended Bluetooth® streaming audio
device.
A cellular phone is connected. This is not a malfunction.
Sound may cut out when a Bluetooth®
streaming audio device is operated. Select the Bluetooth® streaming audio mode,
and then operate a function on the vehicle’s
display screen.
“Selecting audio source” (page 3-19)
Audio operation cannot be performed. A Bluetooth® streaming audio device that does not support audio operations is in use.This is not a malfunction.
Refer to the Owner’s Manual of the Bluetooth®
streaming audio device.
An error occurs when connecting to a Blue-
tooth® streaming audio profile. Turn the power source of the Bluetooth®
streaming audio player off and on, and then
resume connection with the system.
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SymptomPossible cause Possible solution
The voice is cut out or noise is heard during
a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle hands-free
phone system. Do not place a cellular phone close to
the seats or your body.
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard.
There is no ring tone. The volume level is set to the minimum. Adjust the volume level.
A cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
Each volume level (ring tone, incoming
voice or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between
the in-vehicle screen and a cellular phone
screen. Making or receiving a call is un-
available even though the antenna display
shows that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the in-
vehicle screen may be different from those shown on
the cellular phone screen. Use them as a reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. This is not a malfunction.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
8. Troubleshooting guide
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8. Troubleshooting guide
INFINITI INTOUCHTMSERVICES (if so equipped)
SymptomPossible cause Possible solution
The system cannot connect
to the Infiniti InTouch
TM
Services Data Center. A subscription for the Infiniti InTouch
TM
Services has not been established.
Sign up for a subscription to the Infiniti InTouch
TMServices. For details
about subscriptions, contact the Infiniti InTouchTMServices support line at
1-855-444-7244.
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the icon does not show that the vehicle is inside the communication area
despite the fact that the vehicle is in that location, contact the Infiniti
InTouch
TMServices support line at 1-855-444-7244.
Radio wave reception is not sufficient
for TCU (Telematics Control Unit) op-
eration. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
When the vehicle is being driven, stop the vehicle in a safe location and apply
the parking brake before operating the functions.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating
/ >located
on the audio system or <+>/<->/<>on the steering wheel while the
system is announcing information.
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