2018 INFINITI QX60 Radio Malfunction

3. Audio system
AUDIO OPERATION PRECAU-
TIONS
WARNING
.The driver must not attempt to oper-
ate the audio system while the vehicle
is in motion, so that full attention may
be given to the vehicle operation.
. Park the vehicle in a safe location and
apply the parking brake before oper-
ating the audio system and playing
movies (if so equipped).
CAUTION
.Operate the audio system only when
the engine or the hybrid system is
running. Operating the audio system
for extended periods of time with the
engine or the hybrid system turned
off can discharge the vehicle battery
(12V battery).
. Do not allow these systems to get
wet. Excessive moisture such as
spilled liquids may cause the system
to malfunction.
RADIO
Place the ignition switch in the ACC or ON
position before turning on the radio. If you
listen to the radio with the engine or the
hybrid system not running, the ignition
switch should be placed in the ACC position.
Radio reception is affected by station signal
strength, distance from radio transmitter,
buildings, bridges, mountains and other
external influences. Intermittent changes in
reception quality normally are caused by
these external influences.
Using a cellular phone in or near the vehicle
may influence radio reception quality.
Radio reception
Your radio system is equipped with state-of-
the-art electronic circuits to enhance radio
reception. These circuits are designed to
extend reception range, and to enhance the
quality of that reception.
However there are some general character-
istics of both FM and AM radio signals that
can affect radio reception quality in a
moving vehicle, even when the finest equip-
ment is used. These characteristics are
completely normal in a given reception area,
and do not indicate any malfunction in your
radio system. Reception conditions will constantly change
because of vehicle movement. Buildings,
terrain, signal distance and interference
from other vehicles can work against ideal
reception. Described below are some of the
factors that can affect your radio reception.
Some cellular phones or other devices may
cause interference or a buzzing noise to
come from the audio system speakers.
Storing the device in a different location
may reduce or eliminate the noise.
FM radio reception
Range: the FM range is normally limited to
25 to 30 miles (40 to 48 km), with monaural
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(single station) FM having slightly more
range than stereo FM. External influences
may sometimes interfere with FM station
reception even if the FM station is within 25
miles (40 km). The strength of the FM signal
is directly related to the distance between
the transmitter and receiver. FM signals
follow a line-of-sight path, exhibiting many
of the same characteristics as light. For
example they will reflect off objects.
Fade and drift: As your vehicle moves away
from a station transmitter, the signals will
tend to fade and/or drift.
Static and flutter: During signal interference
from buildings, large hills or due to antenna
position, usually in conjunction with in-
creased distance from the station transmit-
ter, static or flutter can be heard. This can be
reduced by lowering the treble setting to
reduce the treble response.
Multipath reception: Because of the reflec-
tive characteristics of FM signals, direct and
reflected signals reach the receiver at the
same time. The signals may cancel each
other, resulting in momentary flutter or loss
of sound.AM radio reception
AM signals, because of their low frequency,
can bend around objects and skip along the
ground. In addition, the signals can bounce
off the ionosphere and be bent back to
earth. Because of these characteristics, AM
signals are also subject to interference as
they travel from transmitter to receiver.
Fading: Occurs while the vehicle is passing
through freeway underpasses or in areas
with many tall buildings. It can also occur for
several seconds during ionospheric turbu-
lence even in areas where no obstacles exist.
Static: Caused by thunderstorms, electrical
power lines, electric signs and even traffic
lights.
HD RadioTMTechnology reception
(for U.S.)
HD RadioTMTechnology reception needs to
be activated to receive HD Radio broad-
casts.
“Audio settings” (page 3-40)
This enables you to receive radio broadcasts
digitally (where available), providing a better
quality sound with clear reception. When
this feature is not activated or HD Radio
broadcasts are not available, you will receive analog radio (AM/FM) broadcasts.
Satellite radio reception
When the satellite radio is used for the first
time or the vehicle battery (12V battery) has
been replaced, the satellite radio may not
work properly. This is not a malfunction.
Wait more than 10 minutes with the satellite
radio ON and the vehicle outside of any
metal or large building for the satellite radio
to receive all of the necessary data.
The satellite radio mode requires an active
SiriusXM Satellite Radio subscription. The
satellite service is available only to those at
least 18 and older in the 48 contiguous
United States and DC.
The satellite radio performance may be
affected if cargo carried on the roof blocks
the satellite radio signal.
If possible, do not put cargo near the
satellite antenna.
A buildup of ice on the satellite radio
antenna can affect satellite radio perfor-
mance. Remove the ice to restore satellite
radio reception.
3. Audio system
3-3

5. Information
Notes on SiriusXM Traffic informa-
tion
.The SiriusXM Traffic information service
is not provided for some cities. In addi-
tion, the cities for which the traffic
information service is provided may be
changed.
. In some cases, infrastructure problems
may prevent the complete display of the
traffic information. This is not a mal-
function.
. Due to infrastructure problems, or due to
the time when the traffic information
service broadcast is received, the dis-
played information may differ from the
actual traffic conditions.
. Depending on the traffic information, a
detour route may be slower than the
original route.
. SiriusXM Traffic is a service of Sirius XM
Radio. SiriusXM Traffic is only available
in select markets and is subject to data
availability. Reception of the XM signal
may vary depending on location. It
requires a monthly premium subscription.
The service provider is solely responsible
for the quality and accuracy of the information provided. All fees and pro-
gramming are subject to change. For
more details on the SiriusXM Traffic
service, terms and conditions, please visit
www.siriusxm.com.
You can also contact SiriusXM at
1-866-635-2349.
. SiriusXM Traffic is available in over 130
metropolitan markets. For the most
current list of markets covered, please
refer to
www.siriusxm.com/siriusxmtraffic, or
call SiriusXM Listener Care at 1-866-
635-2349.
. Due to road maintenance, infrastructure
problems (e.g. malfunction of road sen-
sors, outage of central computer of
infrastructure) or natural disasters, there
are times when some or all traffic
information may not be available.
. Incident information is based on human
collection. Not all incidents that have
happened are collected and provided.
. Due to infrastructure problems, or trans-
mission delay, there are times when the
information may differ from the actual
condition. Always observe safe driving practices and follow all traffic regula-
tions.
. Due to the coverage and quality of traffic
information and road conditions, it is not
always possible for the system to pro-
vide the shortest time route even when
traffic information is considered.
. Traffic information that is displayed may
differ from information from other media
(e.g., radio), as other media may use
different information sources.
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SYSTEM UNIT
LIQUID CRYSTAL DISPLAY
Symptom Possible cause Possible solution
The screen is too dark. The cabin temperature is too low.Wait until the cabin temperature becomes
moderate.
Screen brightness is set to the maximum dark-
ness. Adjust the brightness setting of the screen.
“Screen settings” (page 2-26)
The screen is too bright. Screen brightness is set to the maximum brightness.Adjust the brightness setting of the screen.
“Screen settings” (page 2-26)
A small black spot or a small bright spot appears
on the screen. This is a typical phenomenon for liquid crystal
display.This is not a malfunction.
A dot or stripe pattern appears on the screen. Electromagnetic waves that are generated from neon billboards, high voltage electric power
cables, ham radios or other radio devices
equipped to other vehicles may adversely affect
the screen.This is not a malfunction.
Image lag appears on the screen. This is a typical phenomenon for liquid crystal
display. This is not a malfunction.
Image motion displayed on the screen is slow. The cabin temperature is below 32°F (0°C ). Wait until the in-cabin temperature rises to above 32°F (0°C ).
When looking at the screen from an angle, the
screen lightens or darkens. This is a typical phenomenon for liquid crystal
display.Adjust the brightness setting of the screen.
“Screen settings” (page 2-26)
8. Troubleshooting guide
8-3

AUDIO SYSTEM
AM RADIO
Symptom Possible cause Possible solution
AM reception deteriorates at night. AM stations are required to lower their power at
night. This is not a malfunction.
8. Troubleshooting guide
8-5

8. Troubleshooting guide
HD RADIO TECHNOLOGY (for U.S.)
Sound
SymptomPossible cause Possible solution
Delay in digital audio on HD Radio broadcasts. The radio acquires an analog station first and blends to an digital signal.This is not a malfunction.
Audio skip, stutter or echo. The radio station has not properly aligned the
digital and analog audio. Verify correct operation on another station.
Report any station with poor performance.
Volume changing up/down. The radio station has not properly aligned digital
and analog audio level. Verify correct operation on another station and
check www.hdradio.com for stations in the area.
Report any station with poor performance.
Sound fading in and out. The transition between analog and digital is
taking place (blending). Verify transition performance on several sta-
tions in the area. Report any stations with poor
alignment.
Excessive blending (Transition between analog
and digital). The vehicle is located near the edge of the digital
coverage area.Refer to hdradio.com to verify radio stations in
your coverage area.
Digital audio not better than analog audio. Audio processing on the digital audio at a station can potentially decrease the digital audio
sound quality.Verify correct operation on another station.
Report any station with poor performance.
8-6

SymptomPossible cause Possible solution
The voice is cut out or noise is heard during
a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle hands-free
phone system. Do not place a cellular phone close to
the seats or your body.
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard.
There is no ring tone. The volume level is set to the minimum. Adjust the volume level.
A cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
Each volume level (ring tone, incoming
voice or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between
the in-vehicle screen and a cellular phone
screen. Making or receiving a call is un-
available even though the antenna display
shows that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the in-
vehicle screen may be different from those shown on
the cellular phone screen. Use them as a reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. This is not a malfunction.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
8. Troubleshooting guide
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