2018 INFINITI QX30 ESP

5. Information
INFO:
If the vehicle is owned by another person
and is resold, the subscription for this service
must be canceled and all data stored on the
device must be deleted.
Operating tips
WARNING
. Use the Infiniti InTouchTMServices
after stopping your vehicle in a safe
location. If you have to use the Infiniti
InTouch
TMServices while driving, ex-
ercise extreme caution at all times so
full attention may be given to vehicle
operation.
. If you are unable to devote full
attention to vehicle operation while
talking with the Infiniti InTouch
TM
Services, pull off the road to a safe
location and stop your vehicle.
. Do not use the Infiniti InTouch
TMSer-
vices with the engine or the hybrid
system stopped. Doing so may discharge
the vehicle battery (12V battery). .
The Infiniti InTouch
TMServices cannot
be used under the following conditions:
— The Infiniti InTouch
TMServices sub-
scription has expired.
— The vehicle is outside the area where the cellular network service is recei-
vable.
— The vehicle is in a location with poor signal reception such as tunnels,
underground parking garages, behind
buildings or in mountainous areas.
— The line is busy.
— The TCU (Telematics Control Unit) or other systems of your vehicle are not
working properly.
— The Infiniti InTouch
TMServices net-
work system is disabled.
. Information Feeds download cannot be
used when the vehicle is connected to
the Infiniti InTouch
TMServices Data
Center and Infiniti InTouchTMServices
Response Center.
. Communication with the Infiniti In-
Touch
TMServices Data Center is related
to the data communication mode and
may cause occasional difficulty in receiv-
ing signals, and the signal receivable area may be limited compared to regular
mobile phones.
. You may hear clicks or experience inter-
ruptions while speaking with the Infiniti
InTouch
TMServices Response Specia-
lists. This is due to a shift in the
connection zone and is not a malfunc-
tion.
. Depending on the line used, the sound
volume may decrease. Adjust the volume
as necessary.
. Received sounds may be distorted or
ambient noise may sound like voices of a
crowd. This is due to the use of the
digital line and is not a malfunction.
. You may hear your own voice from the
speaker when talking with the Infiniti
InTouch
TMServices Response Specialists
due to a network disturbance. When this
occurs, reconnect the line after a few
minutes or at a different location.
. This vehicle incorporates a communica-
tion device that is called a TCU (Tele-
matics Control Unit). The communication
connection between this unit and the
Infiniti InTouch
TMServices Data Center
allows for various services. When the
system connects to the Infiniti In-
5-20

TouchTMServices Data Center, an an-
tenna icon will appear on the screen. Use
the service in a location where the
symbol representing good signal recep-
tion appears on the screen.
: When the signal reception is good
: When the signal reception is bad
. The Infiniti InTouch
TMServices use the
TCU (Telematics Control Unit) for com-
munications. Even if the signal strength
bar of the in-vehicle data communication
module indicates good reception, con-
nection to the Infiniti InTouch
TMServices
Data Center may be disabled. This does
not indicate a malfunction. Operate the
system again after a few minutes.
CONNECTING TO INTERACTIVE
VOICE MENU
Various services to support your driving are
available by answering Interactive Voice
Menu.
For more details, contact the Infiniti In-
Touch
TMServices support line at 1-855-
444-7244 or refer to the Infiniti InTouchTM
Services website usa.infinitiintouch.com (for
U.S.)/canada.infinitiintouch.com (for Cana-
da). 1. Display the Information menu screen.
“Displaying operation screen”
(page 2-14)
2. Touch [InTouch Services].
3. Touch [Connect to Voice Menu].
4. The system connects to the Infiniti InTouch
TMServices Response Center
and menu options will be announced.
Speak your preferred option.
.Destination Assistance
Sets a destination using an Interactive
Voice Response (IVR) system.
.Roadside AssistanceConnects to the Roadside Response
Specialist.
.Valet AlertTurns on the Valet Alert function and
monitors the vehicle movement within
a certain range.
INFO:
. You can also connect to an Infiniti
InTouch
TMServices Interactive Voice
Menu by touching the IVR soft button
on the map.
. After selecting [Connect to Voice Menu],
it may take some time until the system
initiates connection, depending on the
technical environment and whether the
TCU (Telematics Control Unit) is being
used by other services.
. If your Bluetooth® Hands-Free phone
receives an incoming call while you are
speaking with an operator, a pop-up
message asking whether you would like
to take the call is displayed.
. To avoid disconnecting the line, do not
turn off the engine or the hybrid system.
SETTING ROUTE TO A
SEARCHED DESTINATION
Use Connected Search to find destinations
via the Internet and set a route to them
directly from your navigation system.
1. Display the Information menu screen.
“Displaying operation screen”
(page 2-14)
5. Information
5-21

.Content settings can be made using the
Infiniti InTouchTMServices website. For
more details, contact the Infiniti In-
Touch
TMServices support line at 1-
855-444-7244 or refer to the Infiniti
InTouch
TMServices website usa.infini-
tiintouch.com (for U.S.)/canada.infini-
tiintouch.com (for Canada).
Screen information:
When information feeds are downloaded
from the Infiniti InTouch
TMServices Data
Center, the contents of the information are
displayed while the vehicle is stopped.
Menu:
Stop to announce the content (Text-to-
Speech), and displays the operation
menu.
Contents:
The contents of the Infiniti InTouchTM
Services feeds are displayed.
[]/[]:
Turns to the next or previous page if the
information has a number of content
pages.
:
If the information contains map infor-
mation, the icon be displayed. It can be
set as the destination.
:
If the information contains phone num-
ber information, the icon is displayed. It
is possible to make a phone call to the
facility.
After parking the vehicle in a safe location
and touching [Menu], the operation menu is
displayed on the screen.
INFO:
The availability of the operation menu items
differs depending on the contents of the
selected information feeds.
Updating All Information Feeds
It is possible to synchronize with the list
updated Infiniti InTouchTMServices website,
such as “Destination Send to Car”, “My
Schedule”, “Mobile Info. Service” or “Journey
Planner”, etc.
For details of the services and settings, refer
to the Infiniti InTouch
TMServices website:
usa.infinitiintouch.com (for U.S.)/canada.in-
finitiintouch.com (for Canada), or contact
the Infiniti InTouch
TMServices support line
at 1-855-444-7244.
1. Display the Information menu screen.
“Displaying operation screen”
(page 2-14)
2. Touch [InTouch Services].
3. Touch [Sync All Feeds].
4. The latest information is sent from the Infiniti InTouch
TMServices Response
Center and an updated list is displayed.
5. Information
5-23

5. Information
Viewing information feeds history
The information feeds that were previously
referred to are displayed.
1. Display the Information menu screen.
“Displaying operation screen”
(page 2-14)
2. Touch [InTouch Services].
3. Touch [History].
4. Touch the preferred item.
5. A history list is displayed. Touch the preferred information feed.
EMERGENCY SUPPORT
Infiniti InTouchTMServices provides various
services to support dealing with emergen-
cies of the subscribed vehicle and the driver.
For example, in case of an illness or serious
injury, you can seek support by pushing the
in-vehicle SOS call switch and connecting to
the Infiniti InTouch
TMServices Response
Center. The Infiniti InTouchTMServices Re-
sponse Center can specify the location of the
vehicle via GPS, and the information will be
sent to the police or other agencies as
needed.
For information about other Infiniti In-
Touch
TMServices emergency support re-
lated services, contact the Infiniti InTouchTM
Services support line at 1-855-444-7244 or
refer to the Infiniti InTouchTMServices
website usa.infinitiintouch.com (for U.S.)/
canada.infinitiintouch.com (for Canada).
WARNING
. Please note that the Automatic Colli-
sion Notification service and Emer-
gency Call function cannot be used in
the following conditions: — Emergency functions and services
will not be available without a paid
subscription to Infiniti InTouch
TM
Services.
— The Infiniti InTouch
TMServices net-
work system is disabled.
— The vehicle moves outside the ser- vice area where the TCU (Tele-
matics Control Unit) is connected
to the system.
— The vehicle is outside the area where the cellular network service
is receivable.
— The vehicle is in a location with poor signal reception such as tunnels,
underground parking garages, be-
hind buildings or in mountainous
areas.
— The line is busy.
— The TCU (Telematics Control Unit) or other systems of your vehicle are
not working properly.
— It may not be possible to make an emergency call depending on the
severity of a collision and/or emer-
gency.
5-24

.Park the vehicle in a safe location and
set the parking brake before operat-
ing SOS call switch.
. Only use this service in case of an
emergency. There may be a penalty
for inappropriate use of the service.
. Radio waves could adversely affect
electric medical equipment. Indivi-
duals who use a pacemaker should
contact the device manufacturer re-
garding any possible effects before
using the system.
. The TCU (Telematics Control Unit)
antenna is installed inside the upper
central part of the instrument panel.
An occupant should not get any closer
to the antenna than specified by the
pacemaker manufacturer. The radio
waves from the TCU antenna may
adversely affect the operation of the
pacemaker while using the Infiniti
InTouch
TMServices.
Making an emergency call
Type A (if so equipped):
1. Push the SOS call switch.
2. When the line is connected to the Infiniti
InTouch
TMServices Response Center,
speak to the emergency support staff.
If you want to cancel the emergency call,
push and hold the SOS call switch for a few
seconds.
INFO:
. After the SOS call switch is pushed, it
may take some time until the system
initiates connection, depending on the
technical environment and whether the
TCU (Telematics Control Unit) is being
used by other services. .
An indicator light on the SOS call switch
shows the readiness of the emergency
support system. If the indicator light is
not illuminated, pushing the SOS call
switch does not connect your vehicle to
the Response Specialist.
The indicator light blinks while con-
nected to the Infiniti InTouch
TMServices
Response Center.
. Even when the indicator light is illumi-
nated, connection to the Infiniti In-
Touch
TMServices Response Center may
not be possible. If this occurs in an
emergency situation, contact the autho-
rities by other means.
. To avoid disconnecting the line, do not
turn off the engine or the hybrid system.
5. Information
5-25

5. Information
Type B (if so equipped):
1. Push to open the cover.
2. Push the SOS call switch
. An emer-
gency call is sent to the emergency call
center. At the same time, the vehicle
information (location of the vehicle,
vehicle speed and the direction of travel)
is also transferred.
3. When the line is connected to the Infiniti InTouch
TMServices Response Center,
speak to the emergency support staff.
If you want to cancel the emergency call,
push and hold the SOS call switch for a few
seconds.
INFO:
. After the SOS call switch is pushed, it
may take some time until the system
initiates connection, depending on the
technical environment and whether the
TCU (Telematics Control Unit) is being
used by other services.
. Emergency support is available when the
SOS call switch indicator is turned on.
Emergency support cannot be used
when the SOS call switch indicator is
turned off. When the emergency support
is running the indicator will blink without
display show any error message after the
SOS call switch was pushed.
. To avoid disconnecting the line, do not
turn off the engine.
5-26

5. Information
NOTE:
. Depending on the type of application, some applications may not be displayed in the [Running Apps] field even if they are running.
. After resetting the data by using [Factory Data Reset], the system will respond slowly because of the high work load of the system.
Place the ignition switch in the OFF position and wait 5 minutes. Then place the ignition switch in the ON position again.
. Vehicle Apps may not work for 30 seconds after placing the ignition switch in the ON position.
. The Auto Start function may not be available for some applications.
5-32

Step 1Step 2Setting item Action
Display the Information menu
screen.
“Displaying operation
screen” (page 2-14) [InTouch Services] [Connect to Voice Menu] Connects to the Infiniti InTouch
TMServices Interactive Voice
Menu. You can also connect to the Infiniti InTouchTMServices
Interactive Voice Menu using the IVR (Interactive Voice
Response) soft button.
“Searching by using IVR soft button on map” (page 6-29)“Connecting to Interactive Voice Menu” (page 5-21)
[My schedule] Allows accessing to your personal online Google CalendarTMvia
the navigation system and displaying the calendar or read out
the schedule.
[Mobile Info. Service] Delivers information such as the latest news headlines, stock quotes and sports scores set in the Infiniti InTouch
TMServices
website to be displayed on your navigation screen or be read
out.
[Sync All Feeds] Updates information list by connecting to the Infiniti InTouch
TM
Services Data Center.
[Connected Search] Input a keyword of a point of interest and connect and search the Infiniti InTouch
TMServices Data Center.“Searching by connecting Data Center” (page 6-28)
[Send to Car] Searches for a location using Google maps, and downloads the information to set the destination via the Infiniti InTouch
TM
Services Data Center.“Using Google Send-to-Car” (page 6-29)
[Destination Send to Car] Searches for destinations from a points of interest (POI) database accessed within the Infiniti InTouch
TMServices
website.
“Using Destination Send to Car” (page 6-29)
6. Navigation (if so equipped)
6-19