2018 INFINITI Q50 air condition

SymptomPossible cause Possible solution
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
The system does not recognize the con-
nection of a cellular phone. The system
does not receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a com-
mand.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during
a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle hands-free
phone system. Do not place a cellular phone close to
the seats or your body.
11. Troubleshooting guide
11-15

VOICE RECOGNITION
SymptomPossible cause Possible solution
The system does not operate or fails to interpret
the command correctly. The interior of the vehicle is too noisy. Close the windows or have the other occupants
be quiet.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak the
command.
The voice command is spoken in a low voice. Speak the command in a louder voice.
The timing of speaking a command is too fast. Speak the command after confirming the fol- lowing: a voice guidance is announced, a tone
sounds, and an icon on the screen changes from
white to orange.
The command is spoken too slowly. Speak in a natural voice without pausing
between words.
The system prompt to say command again. Pronunciation is unclear. Speak clearly.
The command is spoken too late after the tone. Speak the command within 5 seconds after confirming the following: a voice guidance is
announced, a tone sounds, and an icon on the
screen changes from white to orange.
An improper command is spoken. Speak the command or a number that is
displayed in white on the screen.
Speak a command that is shown in the command
list.
11. Troubleshooting guide
11-27

A
About route guidance ............................. 9-30
Adjusting the screen.................................... 7-6
Adjusting volume and settings.............. 2-10
Advanced Climate Control system.......... 3-7
Air conditioner
In-cabin microfilter...................................... 3-8
Air filter
In-cabin microfilter...................................... 3-8
App Garage screen ..................................... 6-3
App Garage Settings screen .................... 6-3
Around View® Monitor (AVM)............... 7-8
Around View® Monitor
system operation.......................................... 7-9
Audio operation precautions ................... 4-2
Audio operations....................................... 4-12
Audio Source bar setting ........................ 4-13
Audio system
Steering-wheel audio controls .............. 4-12
Automatic
Automatic climate control system.......... 3-6
Auxiliary (AUX) devices............................ 4-31B
Bluetooth® Hands-Free
Phone System .............................................. 5-2
Bluetooth® information .......................... 5-14
Bluetooth® streaming audio...... 4-10, 4-27
Building graphics ......................................... 9-6
C
Cabin air filter .............................................. 3-8
Camera aiding sonar function ............... 7-19
Canceling Route......................................... 9-35
CD/USB memory device care
and cleaning............................................... 4-34
Changing map view.................................... 9-9
Changing order of destination
and waypoints............................................ 9-38
Changing region......................................... 9-15
Changing scale of map .............................. 9-8
Clock settings............................................. 2-21
Command list.............................................. 10-7
Compact Disc (CD) player ............ 4-4, 4-19
Compressed Audio
Files (MP3/WMA/AAC)........................... 4-7
Connecting Bluetooth®
audio device................................................ 2-22
Connecting Bluetooth® device.............. 2-22Connecting Bluetooth
Hands-free Phone....................................... 5-3
Connecting cellular phone ...................... 2-22
Connecting to Interactive
Voice Menu................................................. 8-16
Control buttons and functions................ 2-2
Current vehicle location.......................... 9-60
Customer assistance ................................ 11-2D
Defroster switch
Rear window and outside mirror
defroster switch........................................... 3-9
Deleting stored item................................. 9-54
Destination screen .................................... 9-16
Display Settings......................................... 2-17
Display urgent traffic information ....... 9-47
Display View Bar....................................... 2-12
Displaying current vehicle location.......... 9-7
Download application................................ 6-3
Driver Assistance settings ...................... 8-33
Dual Display.................................................. 2-2
During a call.................................................. 5-5
Index
12-1

Phonebook .................................................. 5-13
Procedures after setting route.............. 9-28
R
Radio................................................... 4-2, 4-14
Rear window and outside mirror
defroster switch........................................... 3-9
RearView Monitor ....................................... 7-2
Recalculating route................................... 9-38
Receiving a call............................................. 5-4
Route calculation....................................... 9-64
Route guidance.............................. 9-30, 9-65
Route guidance settings......................... 9-40
Route menu screen................................... 9-35
S
Safety information............................. 1-3, 9-3
Screen Settings.......................................... 2-17
Scrolling message or list.......................... 2-10
Searching for detour route using
traffic information..................................... 9-39
Searching from history ............................ 9-24
Searching from Stored Locations......... 9-25
Selecting item............................................. 2-10
Servicing heater and air conditioner...... 3-9Setting at information on map.............. 9-14
Setting by Infiniti InTouch™ Services ... 9-26
Setting by phone number........................ 9-26
Setting city center..................................... 9-25
Setting detour route................................ 9-40
Setting freeway entrance/exit.............. 9-24
Setting from stored routes..................... 9-26
Setting home as destination .................. 9-22
Setting intersection .................................. 9-22
Setting point on map ............................... 9-28
Settings screen.......................................... 8-24
Shortcut menu............................................ 2-11
SiriusXM Travel Link .................................. 8-4
Sonar system.............................................. 7-19
split screen .................................................. 9-10
Start-up screen............................................. 2-7
Steering
Steering-wheel-mounted controls for
audio ............................................................. 4-12
Steering-wheel switches........................... 2-6
Storing a location/route ......................... 9-49
Storing avoid area..................................... 9-51
Storing home location.............................. 9-49
Storing location ......................................... 9-49
Storing route ............................................. 9-50
Subscription to Infiniti
InTouch™ Services .................................... 8-11
Switch
Rear window and outside mirror
defroster switch........................................... 3-9
T
Text message settings ............................. 5-10
Touch panel................................................... 2-8
Trademarks ................................................... 1-4
Traffic information on map................... 9-48
Traffic information settings ................... 9-47
Transferring information to/from
address book .............................................. 9-56
U
Updating All Information Feeds .......... 8-18
Upper display.............................................. 2-11
Upper touch screen display
(upper display)............................................ 2-11
USB (Universal Serial Bus) connection
port ..................................................... 4-5, 4-21
USB/iPod® interface and Auxiliary
input jack ....................................................... 2-6
User edit screen......................................... 8-31
User registration....................................... 8-30
Index
12-3