2018 INFINITI Q50 I touch

11 Troubleshooting guide
Customer assistance ...................................................... 11-2
System unit ....................................................................... 11-3Liquid crystal display ................................................ 11-3
Audio system ................................................................... 11-5 HD Radio technology ............................................... 11-5
Compact Disc (CD) player ...................................... 11-7
iPod® player ............................................................... 11-9
USB memory ............................................................. 11-11
Bluetooth® streaming audio ................................ 11-12 Bluetooth® Hands-Free Phone System ................ 11-14
Monitor system ............................................................ 11-18
Navigation (if so equipped) ....................................... 11-19
Basic operations .................................................... 11-19
Vehicle icon ............................................................ 11-20
Route calculation and visual guidance ............ 11-22
Voice guidance ....................................................... 11-24
Traffic information ............................................... 11-25
Infiniti InTouch
TMServices ................................. 11-26
Voice recognition ......................................................... 11-27

11. Troubleshooting guide
INFINITI INTOUCHTMSERVICES
SymptomPossible cause Possible solution
The system cannot connect
to the Infiniti InTouch
TM
Services Data Center. A subscription for the Infiniti InTouch
TM
Services has not been established.
Sign up for a subscription to the Infiniti InTouch
TMServices. For details
about subscriptions, contact the Infiniti InTouchTMServices support line at
1-855-444-7244.
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the icon does not show that the vehicle is inside the communication area
despite the fact that the vehicle is in that location, contact the Infiniti
InTouch
TMServices support line at 1-855-444-7244.
Radio wave reception is not sufficient
for TCU operation. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
The vehicle is being driven. Stop the vehicle in a safe location and apply the
parking brake before operating the functions.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating the
>or <-+> on the
steering-wheel while the system is announcing information.
11-26

Index
E
Editing route............................................... 9-36
Editing stored information ..................... 9-51
Editing user settings................................. 8-31
Emergency support................................... 8-22
Examples of how Vehicle Apps is used.... 6-7
F
Favorites...................................................... 5-13
Finding address.......................................... 9-19
Finding nearby place ................................ 9-23
Finding points of interest....................... 9-20
Fully customizable
digital environment.................................. 8-30
Functions disabled while driving........... 2-16
G
Giving voice commands........................... 10-2
Guidance screen settings........................ 9-35
H
Hands-free text messaging assistant..... 5-7
How to handle display............................... 2-3
How to handle the Map SD card ......... 9-67How to handle the SD card.................... 9-71
How to see voice command screen ..... 10-3
I
In-cabin microfilter...................................... 3-8
INFINIT Voice recognition...................... 10-2
INFINITI controller...................................... 2-5
Infiniti InTouch™ Services....................... 8-11
Infiniti InTouch™
Services application.................................. 8-15
Infiniti InTouch™ Services feature........ 8-11
Infiniti InTouch™ Services settings....... 8-19
Infiniti InTuition ........................................ 8-32
Information feeds...................................... 8-17
Information screen...................................... 8-2
iPod® player .............................................. 4-24
Items to be set initially ............................ 2-17
L
Laser product ............................................... 1-4
Linking Smartphone ................................... 6-8
Log-in screen................................................ 2-8
Lower display and menu buttons......... 2-14
Lower touch screen display (lower
display) ........................................................ 2-14
M
Making a call ................................................ 5-4
Map data..................................................... 9-67
Map data authentication.......................... 9-3
Map operation ............................................. 9-4
Map types ..................................................... 9-4
Map view settings..................................... 9-10
Media Hub..................................................... 2-6
Menu screen and operation method ..... 2-9
Mobile Apps.................................................. 6-8
Monitor, RearView Monitor...................... 7-2
Moving map................................................... 9-7
Moving Object Detection (MOD)......... 7-23
My Schedule ............................................... 8-17
N
Navigation settings................................... 9-57
Notes on SiriusXM
Traffic information.................................... 8-10
P
Phone.............................................................. 5-3
Phone selection............................................ 5-3
Phone settings ............................... 5-10, 5-10
12-2

Phonebook .................................................. 5-13
Procedures after setting route.............. 9-28
R
Radio................................................... 4-2, 4-14
Rear window and outside mirror
defroster switch........................................... 3-9
RearView Monitor ....................................... 7-2
Recalculating route................................... 9-38
Receiving a call............................................. 5-4
Route calculation....................................... 9-64
Route guidance.............................. 9-30, 9-65
Route guidance settings......................... 9-40
Route menu screen................................... 9-35
S
Safety information............................. 1-3, 9-3
Screen Settings.......................................... 2-17
Scrolling message or list.......................... 2-10
Searching for detour route using
traffic information..................................... 9-39
Searching from history ............................ 9-24
Searching from Stored Locations......... 9-25
Selecting item............................................. 2-10
Servicing heater and air conditioner...... 3-9Setting at information on map.............. 9-14
Setting by Infiniti InTouch™ Services ... 9-26
Setting by phone number........................ 9-26
Setting city center..................................... 9-25
Setting detour route................................ 9-40
Setting freeway entrance/exit.............. 9-24
Setting from stored routes..................... 9-26
Setting home as destination .................. 9-22
Setting intersection .................................. 9-22
Setting point on map ............................... 9-28
Settings screen.......................................... 8-24
Shortcut menu............................................ 2-11
SiriusXM Travel Link .................................. 8-4
Sonar system.............................................. 7-19
split screen .................................................. 9-10
Start-up screen............................................. 2-7
Steering
Steering-wheel-mounted controls for
audio ............................................................. 4-12
Steering-wheel switches........................... 2-6
Storing a location/route ......................... 9-49
Storing avoid area..................................... 9-51
Storing home location.............................. 9-49
Storing location ......................................... 9-49
Storing route ............................................. 9-50
Subscription to Infiniti
InTouch™ Services .................................... 8-11
Switch
Rear window and outside mirror
defroster switch........................................... 3-9
T
Text message settings ............................. 5-10
Touch panel................................................... 2-8
Trademarks ................................................... 1-4
Traffic information on map................... 9-48
Traffic information settings ................... 9-47
Transferring information to/from
address book .............................................. 9-56
U
Updating All Information Feeds .......... 8-18
Upper display.............................................. 2-11
Upper touch screen display
(upper display)............................................ 2-11
USB (Universal Serial Bus) connection
port ..................................................... 4-5, 4-21
USB/iPod® interface and Auxiliary
input jack ....................................................... 2-6
User edit screen......................................... 8-31
User registration....................................... 8-30
Index
12-3