2018 INFINITI Q50 HYBRID service

TABLE OF CONTENTS
1 SAFETY PRECAUTIONS
2 SUMMARY OF WARRANTY COVERAGE
3 INFINITI OWNER SATISFACTION AND ASSISTANCE
5 2018 NEW HYBRID VEHICLE LIMITED WARRANTY
9 2018 INFINITI FEDERAL HYBRID VEHICLE EMISSION CONTROL
WARRANTIES
12 2018 INFINITI CALIFORNIA HYBRID VEHICLE EMISSION CONTROL
WARRANTIES
18 RECOMMENDATION FOR MAINTENANCE SERVICE AND
REPLACEMENT PARTS
19 SEAT BELT LIMITED WARRANTY 20 LIMITED WARRANTY ON GENUINE
INFINITI REPLACEMENT PARTS AND
GENUINE INFINITI ACCESSORIES
22 INFINITI LIFETIME REPLACEMENT PANEL CORROSION LIMITED
WARRANTY
23 REPLACEMENT 12V BATTERY LIMITED WARRANTY
25 BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
28 GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
37 MICHELIN PASSENGER AND LIGHT TRUCK TIRE LIMITED WARRANTY
39 CONTINENTAL/GENERAL TIRE LIMITED WARRANTY

3INFINITI OWNER SATISFACTION AND ASSISTANCE
Both Infiniti and your Infiniti retailer are
dedicated to serving all your automotive needs.
Your complete satisfaction is our primary
concern. Your Infiniti retailer is available to
assist you with all your automobile sales, parts
and service requirements.
If, however, a situation arises that you believe
has not been addressed to your satisfaction,
we ask that you take the following steps.
STEP 1:
Discuss the situation with the retailer’s
management. If a problem still exists, contact
the retailer’s owner. Your Infiniti retailer is best
equipped to resolve the matter for you.
STEP 2:
If the concern has still not been addressed to
your satisfaction, please contact our Infiniti
Consumer Affairs Department using our toll
free number:
1–800–662–6200
The Consumer Affairs Department will ask for
the following information:
• Your name, address, and telephone number
• Vehicle identification number (on dashboard and permanent Infiniti Total Ownership
program card)
• Date of purchase
• Current odometer reading
• Your Infiniti retailer’s name
• Details of the concern Or you can write to Infiniti with the above
information at:
INFINITI DIVISION
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been
unable to satisfactorily address the problem,
a special automotive complaint resolution
program called BBB AUTO LINE is available
to you. The BBB AUTO LINE program is
independently operated by the Council of
Better Business Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in
your area, please call us (Infiniti) at the same
toll free number (1-800-662-6200).
We will be happy to provide you with the
address and phone number of your local BBB
office or any other information about AUTO
LINE.
Or you may contact the BBB at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Blvd. Suite 600
Arlington, VA 22201
1 (800) 955-5100
If you call the BBB, its staff will record the
details of your complaint by telephone. They
will ask for the same information as in Step 2. The BBB AUTO LINE program consists of
two parts: mediation and arbitration. The
BBB AUTO LINE staff will attempt to provide
suggestions for resolving the problem during
mediation. If a satisfactory resolution has
not been achieved during mediation, you will
have the opportunity to present your case
personally before an impartial arbitrator or
three person panel. This is the arbitration part
of AUTOLINE. The arbitrator(s)will make a
decision after the arbitration hearing.
The BBB will, inmost cases, send you a final
decision in your case within forty (40) days
(plus 7 days, if you have not contacted Infiniti)
unless you delay the process. If you accept
the decision, it will be legally binding on you
and Infiniti. If you do not accept the decision,
it will not be legally binding on you or Infiniti.
However, in some states, if the decision is not
accepted, it may be introduced either by you
or by Infiniti as evidence in a subsequent court
action.
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62018 NEW HYBRID VEHICLE LIMITED WARRANTY
LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS EXTRA EXPENSES -
LIMITATIONS OF DAMAGES
THIS WARRANTY DOES NOT COVER
INCIDENTAL OR CONSEQUENTIAL
DAMAGES SUCH AS LOSS OF THE USE
OF THE VEHICLE, INCONVENIENCE OR
COMMERCIAL LOSS.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. This warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
THE WARRANTY BEGINS
The warranty period begins on the date the
vehicle is delivered to the first retail buyer or
put into service, whichever is earlier.
FOR HOW LONG AND WHAT IS
COVERED
BASIC COVERAGE
• The basic coverage period is 48 months or 60,000 miles, whichever comes first.
• The warranty covers any repairs needed to correct defects in materials or workmanship
of all parts and components of each new
Infiniti vehicle supplied by Infiniti subject
to the exclusions listed under the heading
“WHAT IS NOT COVERED” or, if the part is
covered by one of the separate coverages
described in the following sections of this
warranty, that specific coverage applies
instead of the basic coverage.
POWERTRAIN COVERAGE
• The Powertrain coverage period is 72 months or 70,000 miles, whichever comes first.
• This warranty covers any repairs needed to correct defects in material or workmanship.
• Powertrain coverage includes components listed below under the headings Engine,
Transmission and Transaxle, Drivetrain, and
Restraint System, supplied by Infiniti, subject
to the exclusions listed under the heading
“WHAT IS NOT COVERED.”
ENGINE - Cylinder heads and block and
all internal parts, rocker covers and oil pan,
valve train and front cover, timing chain and
tensioner, oil pump, water pump and fuel
pump, fuel injectors, intake and exhaust
manifolds, flywheel, seals and gaskets. TRANSMISSION AND TRANSAXLE
- Case and all internal parts, torque
converter and converter housing,
automatic transmission control module,
transfer case and all internal parts, seals
and gaskets, clutch cover and housing,
A/T cooler, and electronic transmission
controls.
DRIVETRAIN - Drive shafts, final drive
housing and all internal parts, propeller
shafts, universal joints, bearings, seals and
gaskets.
RESTRAINT SYSTEM - Air bags and
related electronic control systems.
CORROSION COVERAGE (PERFORATION
FROM CORROSION)
Any body sheet metal panel supplied by Infiniti
found to have developed perforation (rust-
through) due to corrosion in normal use is
covered for 84 months, regardless of mileage,
except for those items listed under “WHAT IS
NOT COVERED.” No additional rust proofing
applications are required. Perforation is a
condition in which any body sheet metal panel
has corroded from one surface to another.
HYBRID ELECTRIC VEHICLE (HEV) SYSTEM
COVERAGE
• The HEV System coverage period is 96 months or 100,000 miles, whichever come
first.
• This warranty covers any repairs needed to correct defects in materials or workmanship.
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7
• HEV System Coverage applies to components listed below under the heading HEV System,
supplied by Infiniti, subject to the exclusions
listed under the heading “WHAT IS NOT
COVERED”.
HEV SYSTEM - Lithium-ion battery,
Hybrid Control Module, Inverter.
TOWING COVERAGE
If your vehicle is inoperative due to the failure
of a warranted part during any of the New
Vehicle Limited warranties, including Emission
and Seat belt warranties, towing service to the
nearest authorized Infiniti retailer is covered.
ADJUSTMENT COVERAGE
Service adjustments not usually associated
with the replacement of parts, such as wheel
alignment, are covered only during the first
12 months or 12,000 miles, whichever comes
first.
• Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the
first six months of ownership.
REFRIGERANT RECHARGE ONLY
COVERAGE
Refrigerant recharge not associated with the
repair or replacement of a warranted part
is covered only during the first 12 months,
regardless of the mileage.
NO CHARGE
Warranty repairs will be made at no charge
for parts and/or labor (except for batteries
and tires, in which case you may pay certain charges). Any needed parts replacement
will be made using genuine Infiniti or Infiniti
approved new or remanufactured parts
approved by Infiniti for use on Infiniti vehicles.
Infiniti reserves the right to make changes at
any time, without notice, to production and
service parts in their specifications, colors, and
materials, including those used in connection
with warranty repairs. For this reason, when
approved by Infiniti and at Infiniti’s discretion,
functionally equivalent replacement parts may
be used that do not exactly match the original
production part.
OBTAINING WARRANTY SERVICE
• You must take the vehicle to an authorized
Infiniti retailer in the United States or Canada
during regular business hours at your expense
in order to obtain warranty service. The
names and addresses of authorized Infiniti
retailers are listed in telephone directories.
• If you require warranty service outside of the United States (see terms under caption
“APPLICABILITY”), contact an Infiniti retailer
in that country.
MAINTENANCE, DATA ACCESS,
AND RECORDS
As a condition of this warranty, you are
responsible for properly using, maintaining
and caring for your vehicle as outlined in your
Owner’s Manual, and of maintaining copies of
all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in
the denial of warranty. You are also required to provide consent to
give Infiniti access to data stored on vehicle
systems. Failure to do so is likely to result in the
denial of warranty coverage.
Evidence of the performance of the required
maintenance should be kept and may need to
be presented as proof of such maintenance
in connection with related warranty repairs.
To assist you in maintaining appropriate
records, the Maintenance Log located in your
Owner’s Literature Kit can be used along with
supporting repair invoices, receipts and other
such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS This warranty does not cover damage, failures
or corrosion resulting from or caused by:
• Failure to operate the vehicle in accordance
with the Owner’s Manual
• Misuse, such as using the vehicle to tow
• Failure of a component not covered by warranty
• Racing and competitive driving
• Theft, vandalism, fire, or flooding (including engine water ingestion)
• Accident, collision, being towed
• Repairs performed by anyone other than an authorized Infiniti retailer
• Glass breakage, unless resulting from defects in material or workmanship
2018 NEW HYBRID VEHICLE LIMITED WARRANTY
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8
• Normal wear and tear, including dings, dents, chips, or scratches
• Damage caused by any automated or manually operated car wash or by using a
pressure washer
NOTE: Complaints related to failure to comply
with proper use of the vehicle as described
in the applicable Owner’s Manual (including
the lack of availability or use of proper fluid),
or the vehicle’s lack of compliance with local
regulations or environmental requirements of
any country (other than the U.S. or Canada) are
NOT covered by this warranty.
DAMAGE OR FAILURES DUE TO
ALTERATION OR MODIFICATION
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
• Alteration, tampering, or improper repair
• Installation of non-Infiniti approved accessories or components
• Improper installation of any Infiniti approved aftermarket accessory or component
• A vehicle whose odometer mileage has been altered, or the odometer repaired or replaced
and the actual vehicle mileage cannot be
correctly and readily determined
SALVAGE TITLEThis limited warranty does not apply to any
vehicle, and is rendered void if the vehicle is
(or ever has been) issued a “salvage” or similar
title including, but not limited to junk, scrap,
rebuilt, or flood titles, under any state’s law; or
has ever been determined to be a “total loss” or equivalent by any insurance company, such
as by payment of a cash payment of a claim in
lieu of repairs because of a determination that
the cost of repairs exceeded the actual cash
value of the vehicle.
DAMAGE, FAILURES OR CORROSION
FROM ENVIRONMENTAL CONDITIONS
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
• Stone chipping, chemical fallout, tree sap,
salt, hail, windstorm, lightning, flood or other
environmental conditions.
• The items listed below are not covered under corrosion coverage (perforation from
corrosion).
ßExhaust system components.
ß Corrosion other than perforation, such
as cosmetic or surface corrosion due to
defects in material or workmanship. This
is covered under the Basic Coverage of
the New Vehicle Limited Warranty.
GRADUAL CAPACITY LOSSThe Lithium-ion battery, like all lithium-ion
batteries, will experience gradual capacity loss
with time and use. Loss of battery capacity
due to or resulting from gradual capacity loss
is NOT covered under this warranty. See your
Owner’s Manual for important tips on how to
maximize the life and capacity of the “Lithium-
ion battery.”
DAMAGE, FAILURES OR CORROSION
DUE TO LACK OF OR IMPROPER
MAINTENANCE REPAIRS
This warranty does not cover damage, failures
or corrosion resulting from or caused by:
• Lack of performance of proper maintenance
services as outlined in your Owner’s Manual.
• Fuel, fluids, or lubricants that are contaminated or that do not meet the
specification as outlined in your Owner’s
Manual.
• Use of parts not equivalent in quality or design to parts supplied by Infiniti for use on
Infiniti vehicles.
MAINTENANCE SERVICE EXPENSEThis warranty does not cover normal
maintenance services as specified in both
your Owner’s Manual and Infiniti Service
& Maintenance Guide such as cleaning
and polishing, wheel alignment, headlight
aiming, replacement of filters, replacement of
windshield wiper inserts, lubricants, coolant,
worn brake shoes, pads, drums and rotors and
worn clutch discs, for example.
SEAT BELTS, TIRES AND EMISSION
CONTROL SYSTEM
Seat belts, tires and the emission control
system are covered by separate warranties.
2018 NEW HYBRID VEHICLE LIMITED WARRANTY

92018 INFINITI FEDERAL HYBRID VEHICLE EMISSION CONTROL WARRANTIES
EMISSION DEFECTS WARRANTY
WHAT IS COVEREDInfiniti¹ warrants that your vehicle was
designed, built and equipped to conform at the
time of sale with all applicable United States
emission standards
2 .
This warranty covers any repairs needed to
correct defects in materials or workmanship
which would cause your vehicle not to meet
these standards.
WHAT IS COVERED UNDER THE
DEFECTS WARRANTY
Covered components are listed below under
the caption “WARRANTY PARTS LIST.”
Exceptions to this warranty are listed below
under the caption “WHAT IS NOT COVERED
UNDER EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES.”
HOW LONG IS THE WARRANTYThis warranty is for 4 years or 60,000 miles,
whichever occurs first. The warranty begins
the date the vehicle is delivered to the first
retail buyer or put into use, whichever is earlier.
Additionally, the engine control module/
onboard diagnostic device and catalytic
converter(s) listed below and indicated by an
“
o” under the caption “Warranty Parts List”
are covered for 8 years or 80,000 miles,
whichever occurs first.
EMISSIONS PERFORMANCE
WARRANTY
WHEN DOES THIS WARRANTY APPLYThe Emissions Performance Warranty applies
to your 2018 Infiniti vehicle ONLY when both
of the following occur.
1. The vehicle fails to meet applicable emissions
standards as judged by an emissions test
approved by the Environmental Protection
Agency (EPA).
2. This failure results or will result in some
penalty to you, such as a monetary fine or
the denial of the right to use your vehicle,
under local, state or federal law.
For example, if your state requires an
EPA approved yearly vehicle inspection
before you receive a renewed license, this
warranty applies to your vehicle. In areas
where there is no approved test program,
this warranty does not apply.
WHAT IS COVERED AND FOR HOW
LONG UNDER THE PERFORMANCE
WARRANTY
Infiniti¹ warrants that it will remedy any non-
conformity in your vehicle which causes it to
fail an approved emissions test during the first
24 months or 24,000 miles, whichever occurs
first. The warranty begins the date the vehicle
is delivered to the first retail buyer or put into
use, whichever is earlier. Additionally, failure of an approved emissions
test resulting from the failure of those parts
listed below under the caption “WARRANTY
PARTS LIST” are covered by the Emissions
Defects Warranty described above.
Exceptions to this warranty are listed below
under the caption “WHAT IS NOT COVERED
UNDER EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES.”
WHAT IS NOT COVERED UNDER
EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES
These warranties do not cover:
1.
Normal maintenance, service and parts
replacement as outlined in the emissions
control maintenance instructions of your
Owner’s Manual.
2. Failures directly as a result of:
ßFailure to perform required emission
control maintenance as outlined in your
Owner’s Manual.
ß Misuse, accident or modification.
ß Improper adjustment or installation
of parts during the performance of
maintenance services.
ß Tampering with or disconnecting any
part affecting vehicle emissions.
ß Fuel, fluids, or lubricants that are
contaminated or that do not meet the
specification as outlined in your
Owner’s Manual.
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1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003 which di stributes Infiniti vehicles in the United States.
2 Vehicles sold or registered as new vehicles in CA, CT, DE, MA, MD, ME, NJ, NY, OR, PA, RI, VT, or WA are also covered by the California Hybrid Vehicle Emission Control Warranty.

10
3. In the case of the Performance Warranty,
the use of any part not certified in
accordance with Federal requirements
which is defective or not equivalent from
an emissions standpoint to the original
equipment part.
4. In the case of the Performance Warranty,
costs of determining the cause of a vehicle
failing an EPA approved emissions test if
such failure is found not to be covered.
5. In the case of the Defects Warranty, parts
not supplied by Infiniti or damage to other
parts caused directly by non-Infiniti parts.LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF
DAMAGES
These emissions warranties do not cover
incidental or consequential damages such as
loss of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THESE
WRITTEN WARRANTIES.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you.
These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
WHAT YOU MUST DO
In order to obtain warranty service you must
deliver the vehicle to an authorized Infiniti
retailer in the United States at your expense.
You must also maintain your vehicle as outlined
in the maintenance instructions in your
Owner’s Manual.
WHAT INFINITI WILL DO
Warranty repairs will be made at no charge for
parts and/or labor, including diagnosis and tax.
Any needed parts replacement will be made
using new or remanufactured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS
PROCEDURE
You may make a claim under the Performance
Warranty immediately after the failure of an
EPA approved emissions test. You must provide
proof of this failure when making your claim.
You will be told whether Infiniti will honor your
claim within 30 days of the date you make the
claim unless a shorter time period is required
by law. If your claim is denied, Infiniti will notify
you in writing of the reason. If we do not notify
you within this time period, we will repair your
vehicle under this warranty at no cost to you.
The time period for notification will not apply
if you request a delay or a delay is caused by
events not under the control of Infiniti retailers.
No claim will be denied under the Performance
Warranty because you use a non-Infiniti
certified part but EPA certified part for
maintenance or repair.
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
Important information concerning
maintenance service and replacement parts is
on page 18 of this booklet.
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2018 INFINITI FEDERAL HYBRID VEHICLE EMISSION CONTROL WARRANTIES

15
EMISSIONS PERFORMANCE
WARRANTY
WHEN DOES THIS WARRANTY APPLYThis warranty applies to your 2018 Infiniti
vehicle only if it fails to pass a California “smog
check” test or equivalent.
WHAT IS COVERED AND FOR HOW
LONG
Infiniti warrants that if your vehicle fails to
pass a California “smog check” test, it will make
the necessary repairs so that your vehicle will
pass. This warranty is for 4 years or 60,000
miles, whichever occurs first. The warranty
begins the date the vehicle is delivered to the
first retail buyer or the date it is first put in to
service, whichever is earlier.
Exceptions to this warranty are listed below
under the caption “ WHAT IS NOT COVERED”.
WHAT IS NOT COVERED
These warranties do not cover:
1. Normal maintenance, service and parts
replacement as outlined in the emission
control maintenance instructions of your
Owner’s Manual.
2. Failures directly as a result of: ßLack of performance of required emission
control maintenance as outlined in your
Owner’s Manual.
ß Misuse, accident or modification. ß
Improper adjustment or installation
of parts during the performance of
maintenance (nonwarranty) services.
ß Tampering with or disconnecting any part
affecting vehicle emissions.
ß The use of fuel other than that specified
in your Owner’s Manual or fuel with
contaminants which the fuel filter is not
designed to remove.
3. In the case of the Performance Warranty,
the use of any non-Infiniti part not certified
in accordance with Federal requirements
which is defective or not equivalent from
an emissions standpoint to the original
equipment part.
4. In the case of the Defects Warranty, parts
not supplied by Infiniti or damage to other
parts caused directly by non-Infiniti parts.
5. In the case of the Performance Warranty,
costs of determining the cause of a vehicle
failing a California “smog check” test if such
failure is found not to be covered.
LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF
DAMAGES
These emissions warranties do not cover
incidental or consequential damages such as
loss of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THESE
WRITTEN WARRANTIES.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. These warranties give you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
WHAT YOU MUST DO
In order to obtain warranty service you
must deliver the vehicle to any authorized
Infiniti retailer in the United States at your
expense. You are responsible for the required
maintenance on your vehicle as outlined in the
maintenance instructions in your Owner’s
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2018 INFINITI CALIFORNIA HYBRID VEHICLE EMISSION CONTROL WARRANTIES¹