2018 INFINITI Q50 HYBRID service reset

2. Getting Started
SYSTEM RESET
As noted above, intermittent system resets
may occur during normal operation. You may
also wish to reset the system if you find that
a particular feature is not loading or re-
sponding. Often, a quick system reset will
resolve any issue you may be experiencing.
After restart, all functions will be available as
described above.
SYSTEM UPDATES
Like many digital devices, the Infiniti In-
TouchTMsystem is designed to allow for
software updates as enhancements are
developed and additional features added. If
you have questions about system perfor-
mance, contact your retailer to ensure that
your vehicle has had the latest available
software installed.
OPERATING TIPS
Infiniti InTouchTMprovides several methods
of operation to suit your preferences. The
following are suggested operating tips.
. Operating the INFINITI Controller,
Steering Wheel Controls, or other con-
trols too quickly can cause a lag between
the control and the display. Operate the
controls carefully and allow the system
to respond to your request. .
INFINITI recommends using Voice re-
cognition when ever possible to select
options while driving. Some touch screen
functionality is intentionally unavailable
during driving. Please view the available
voice commands by pushing the <
>
(TALK) switch and then selecting a
category on the display.
. When looking for a street address or
Points of Interest (POI), remember that
you can use Connected Search and
Destination Assistance features within
Infiniti InTouch
TMServices to expand
your search methods and results. The
Voice Recognition system recognizes a
defined set of commands. These com-
mands can be viewed in the display by
pushing the <
>(TALK) switch and
then selecting a category from the dis-
played list. The commands can also be
found in the Voice recognition section
under
“Command list” (page 10-7).
. In some situations, the system may not
be able to recognize your command even
if you say the exact command. This can
be due to noise conditions or an accent. .
In some unique cases, the system may
expect a word to be spoken as it is
spelled as opposed to the way it is
normally pronounced.
. Bluetooth® Compatibility: Some wire-
less devices do not allow phonebook
downloads, text messaging, or other
Bluetooth® audio functions. Some wire-
less devices may only have partial func-
tionality of these features even though
the phone is compatible for hands-free
communication. If your phone is listed as
compatible and you are still experiencing
issues, please confirm that your phone
also has the latest software updates.
ADDITIONAL HELP
For additional technical information, visit the
following websites or contact the support
line.
Websites:
www.infinitiusa.com (for U.S.)
www.infiniti.ca (for Canada)
Support line:
1-855-444-7244
2-24

8. Information and settings
Step 1 Step 2 Step 3Menu Action
Push

SymptomPossible cause Possible solution
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
The system does not recognize the con-
nection of a cellular phone. The system
does not receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a com-
mand.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during
a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle hands-free
phone system. Do not place a cellular phone close to
the seats or your body.
11. Troubleshooting guide
11-15