2018 HONDA CR-V navigation system

122
Troubleshooting
Troubleshooting
Map, Voice, Entering Destinations
ProblemSolution
The Startup Confirmation screen is displayed every
time I start the car.This is normal. The Startup Confirmation screen reminds you and your guest
drivers to always operate the navigation system in a safe manner. The Startup
Confirmation screen goes off after a certa in period of time, even if you do not
select OK.
The navigation system reboots by itself (returns to
the opening screen).A reboot can be caused by extreme temper atures or shock from bumpy roads, and
does not necessarily indicate a problem. If this happens frequently, please see your
dealer.
How do I specify a destinat ion when an entered city
or street could not be found?Try selecting the destination directly from the map.
2 Map Input P. 69
How do I delete saved places?1.Select (Map) > > Saved > > Delete Saved Places .
2. Select saved places you want to delete.
3. Select Delete .
4. Select Yes.
I cannot hear the navigation system voice.1.Select (Map) and then select the (Back) icon. Select Settings >
Navigation and enable Voice Prompts .
2. Press the (Home) icon. Select Settings > System > Sound/Beep tab.
Turn up Guidance Volume , if guidance volume is low.
For more details, see the Owner’s Manual.
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124
uuTroubleshooting uGuidance, Routing
Troubleshooting
Guidance, Routing
ProblemSolution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.The navigation system attempts to generate the optimal route. You can change the
route preferences used when calculating a route.
2 Recalculate Using Another Route Preference P. 103
The street I’m on is not shown on the map screen.The mapping database is constantly undergoing revision.
The vehicle position icon is not following the road. ●Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboar d, such as radar detectors, cellular
phones, or loose articles.
●Metallic tinting or other aftermarket devices can interfere with GPS reception.
Please consult your dealer.
2 GPS P. 128
How do I stop the map from rotating as I drive
along?1.Select (Map) and then press the (Back) icon.
2. Select Settings > Map & Vehicle > Driving Map View .
3. Check that Driving Map View is set to Track Up or 3-D .
4. Select North Up and then select Save.
The “Arrival time” displa y sometimes increases
even though I am getting closer to my destination.The “Arrival time” is based on the spee d limit on each road. Depending on the
traffic conditions, the “Arrival time” may be calculated to be earlier or later.
My elevation (shown when I display the current
position) seems to fluc tuate even though my
elevation has not changed.This is normal. The elevation can vary ±100 ft (30 m) due to GPS calculation errors.
2 GPS P. 128
My elevation is missing on the “current position”
screen.The elevation is only displayed if the GP S antenna can receive signals from at least
four satellites. Try moving the vehicle into an open area. The elevation is also not
displayed if the calculated elevation is zero or below sea level.
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uuTroubleshooting uUpdate, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map Errors
Display, Accessories
ProblemSolution
My city is not part of a fully verified detailed
coverage area.The mapping database is constantly undergoing revision.
Does the navigation syst em work outside North
America?The system contains maps for the United States of America, Canada, Mexico,
Puerto Rico, US Virgin islands, Caym an Islands, Bahamas, French Guyana,
Guadeloupe, Martinique, Saint Barthelemy, and Jamaica. The navigation system
will not work in other countries.
2 Map Coverage P. 131
ProblemSolution
The display appears dim when starting the car in
really cold weather.This is normal. The display will become brighter after a few minutes.
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Reference Information
System Limitations................................128
GPS ......................................................128
Address Calculation ..............................128
Database ..............................................128
Customer Assistance .............................130
Resolving Problems ...............................130
Obtaining a Navigation Update .............130
Honda Automobile Customer Service Contact Information ............................130
Visiting Your Dealer ..............................131
Map Coverage ......................................131
Traffic Information ................................131 Legal Information
................................. 132
User Agreement ................................... 132
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Reference Information
System Limitations
GPS
The signals received from GPS satellites are
extremely weak (less than a millionth of the
strength of a local FM station) and require
an unobstructed view of the sky. The GPS
antenna is located in the dashboard. The
signal reception can easily be interrupted or
interfered with by the following:
• Metallic window tint on the front or side windows
• Cellular phones, PDAs, or other electronic
devices docked in a cradle or lying loose
on the dashboard
• Remote starters or “hidden” vehicle
tracking systems mounted near the
navigation unit
• Audio electronic devices mounted near
the navigation unit
• Trees, tall buildings, highway overpasses, tunnels, or overhead electrical power
wires GPS is operated by the U.S. Department of
Defense. For security
reasons, there are
certain inaccuracies bu ilt into GPS for which
the navigation system must constantly
compensate. This can cause occasional
positioning errors of up to several hundred
feet (meters).
Address Calculation
The destination icon shows only the
approximate location of a destination
address. This occurs if the number of
possible addresses is different from the
number of actual addr esses on a block. For
example, the address 1425 on a 1400 block
with 100 possible addresses (because it is
followed by the 1500 block) will be shown a
quarter of the way down the block by the
system. If there are only 25 actual addresses
on the block, the actual location of address
1425 would be at the end of the block.
Database
The digitized map database reflects
conditions as they existed at various points
in time before production. Accordingly,
your database may contain inaccurate or
incomplete data or information due to the
passage of time, road construction,
changing conditions, or other causes.
For example, some places/landmarks may
be missing when you search the database
because the name was misspelled, the place
was improperly categorized, or a place/
landmark is not yet in the database. This is
also true for police stations, hospitals, and
other public institutions. Do not rely on the
navigation system if you need law
enforcement or hospital services. Always
check with local information sources.
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uuSystem Limitations uDatabase
Reference Information
The database does no t include, analyze,
process, consider, or reflect any of the
following categories of information:
• Neighborhood quality or safety
• Population density
• Availability or proximity of law enforcement
• Emergency, rescue, medical, or other assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type, weight, load, height, and speed
restrictions)
• Road slope or grade
• Bridge height, width, weight, or other
limits
• Traffic facilities safety
• Special events
• Pavement characteristics or conditions
Every effort has been made to verify that
the database is accurate. The number of
inaccuracies you experience increases the
longer you go without obtaining an
updated map database.
2 Obtaining a Navigation Update P. 130
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.
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Reference Information
Customer Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2Troubleshooting P. 122
Or, please contact your dealer.
• For traffic-related issues:
2 Traffic P. 123
• For reporting issues with the database or
places/landmarks:
• Visit
https://my.garmi n.com/mapErrors/
report.faces
• Or call Garmin OEM support directly at (855) 607-2536.
Obtaining a Navigation
Update
Honda is continuously updating the
navigation system and new software is
usually made available on an annual basis.
For information on navigation updates for
your vehicle, please visit:
• U.S.: hondanavi.navigation.com
• Canada: www.honda.ca
You can also contact your Honda
authorized dealer for further information
regarding the update program available for
your vehicle.
Honda Automobile
Customer Service Contact
Information
Honda Navi
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 100-5E-8A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3023
Honda Canada Inc.
Honda Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888)-9-HONDA-9
Hours: 8:00 am to 7:30 pm Mon to Fri (EST)
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uuCustomer Assistance uVisiting Your Dealer
Reference Information
Visiting Your Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult your dealer. Please identify
the specific issue (e.g., error occurs when
you enter a specific a ddress, when driving
on a certain road, or just when it’s cold) so
that the service advisor can refer the issue to
the factory so that a solution can be found.
Be patient, the service advisor may be
unfamiliar with your specific issue.
Map Coverage
The system provides maps for the United
States of America, Canada, Mexico, Puerto
Rico, US Virgin islands, Cayman Islands,
Bahamas, French Guyana, Guadeloupe,
Martinique, Saint Barth elemy, and Jamaica.
The navigation system will not work in other
countries.
Traffic Information
Continuously updated traffic information is
available in major metr opolitan areas across
contiguous United States and some cities in
Canada.
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